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CONFUSION SOLUTION

Home and Garage Organization, Closets, Storage

About us

Confusion Solution offers effective and manageable solutions for organizing and maintaining order through the efficient use of time and space. Services are custom designed to fit your lifestyle or working environment. Services include; downsizing, decluttering, clean-outs, packing for a move, document management, and consulting. Offering effective and manageable solutions for organizing and maintaining order through the efficient use of time and space. Services are custom designed to fit your lifestyle or working environment.

Business highlights

13 years of trusted experience
Women Owned & Operated

Services we offer

Home Organizing, Office Organizing, Personal Assistant, Senior Services

Services we don't offer

We no longer offer house cleaning services.

Amenities

Free Estimates
Yes
Senior Discount

20%



Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.2124 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
16%
3
14%
2
7%
1
9%


Rating CategoryRating out of 5
quality
4.3
value
4.5
professionalism
4.4
responsiveness
4.5
punctuality
4.6
Showing 101-124 of 124 reviews

Amanda D.
07/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: I purchased a $89 deal for Six Hours of Housecleaning. They were very responsive in receiving my rush request.
Rating CategoryRating out of 5
Yes, I recommend this pro

Chip G.
06/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann B.
06/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelly C.
06/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: The girl cleaning the house was talking on the phone the entire time and cleaning one handed.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Shannon F.
06/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: they cleaned my house but it was a very basic cleaning. There was a lot of things she wasn't allowed to do per her employer.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$89

Michelle H.
06/2014
4.0
house cleaning
  + -1 more
unknown
Description of Work: Superficial cleaning, I would have preferred a deep cleaning and less toxic products.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

jeffrey Q.
05/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Great job helping me organize both big and small things!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Samantha S.
05/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: I bought a big deal for $89 for Six Hours of Housecleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Cathy G.
04/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: No hard feelings, but did not use the service and just talked to the owner of the company and she requested I contact Angie's List for my full refund. How does this work? It's 6 months old--the service arrangement. She's moved onto another facet of her business and the employee she was using is not available and I'm no longer interested, so everything is fine between us, just need my money refunded to my credit card. Thanks for your attention to this!
Rating CategoryRating out of 5

Carolyn M.
04/2014
4.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0

$89

AUDREY N.
04/2014
3.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0


Steven L.
03/2014
4.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$65

Linda R.
03/2014
5.0
house cleaning
  + -1 more
Not applicable.
Description of Work: Through no fault of Confusion Solution, I was not able to use this service because the wrong service area was listed on the deal. I was greatly disappointed to have not been able to hire them.
Rating CategoryRating out of 5

tricia W.
02/2014
2.0
moving companies
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$89

Response from CONFUSION SOLUTION
Dear [member name removed]: I am surpassed at your rating of our services. It seems that you had my safe member work on your guest house, 1bedroom, 1bath, kitchen. Then you requested that she clean out your refrigerator which is an additional fee but she worked with you to accomplish this task anyway and you never indicated that she wasn't doing what you needed. It would have been nice if you had talk to her to explain your disappointment at the time so she could have accommodated you which she would have. So sorry for your experience. Regards, Daryl Ashley

Karen H.
02/2014
3.0
house cleaning
  + -1 more
It did not go.
Description of Work: I purchased the deal but was informed by Confusion Solution that Angie's List sold them in the San Fernando Valley by mistake. They didn't work there. They returned my money.
Rating CategoryRating out of 5

Linda S.
02/2014
5.0
house cleaning
  + -1 more
Very thorough and careful work.
Description of Work: Cleaned kitchen and bathrooms, dusted and scrubbed floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jan W.
02/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: They took care of cleaning the kitchen, top to bottom. There were no issues with scheduling. I wish I had given them more specific instructions such as where to clean and where to put things back.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathleen M.
02/2014
5.0
closet systems
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ken W.
02/2014
3.0
house cleaning
  + -1 more
.
Description of Work: The woman who came to clean the house did not seem to have much experience. I thought I was hiring a professional house cleaner. This was just some lady trying to make some extra money for Christmas. She did a poor job (did not clean in the corners, for example). She did make an effort and stayed the agreed upon hours. I would have been very unhappy if I had paid the regular price. There was no follow up.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$90

Karen N.
01/2014
1.0
house cleaning
  + -1 more
See above.
Description of Work: What did they NOT do? 5 hours of cleaning time, 3 hours worth of accomplishment. Entire first floor not touched; on the 2nd floor that was "cleaned," no vacuuming, 3 of 5 trash cans not emptied, one room not entered, cleaning person was planning to wash the actual duvet insert with the duvet cover (then never washed anything), etc. When we had :40 remaining, I suggested she stop and just vacuum the first floor in the remaining time. In that time, she vacuumed one rug (and not very well.) To her credit, she offered to return. However, since I'm fairly certain the cleaning person was not a professional cleaner and even more certain that Cleaning Solution does not vet its employees, I'd rather do no more business with this shady operation.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$99

Response from CONFUSION SOLUTION
Dear Member: I'm so sorry you had such a bad experience. I wish you would have contacted me at the time so I could have done something to rectify the situation. We do try to provide a good service and it is a priority.

Benita F.
12/2013
5.0
house cleaning
  + -1 more
unknown
Description of Work: She clean the cabnits outside of them She clean the applians cleaned the microwave oven inside and out. She cleaned the sinks .She clean the floors and sanitize.the floor. She dust all the furniture. I was Very Pleased!!!!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary R.
11/2013
4.0
house cleaning
  + -1 more
Cleaner did not do a thorough job.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$65

Arleta R.
11/2013
5.0
home & garage organization
  + -1 more
good work and efficient.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from CONFUSION SOLUTION
Thank you so much for your kind words.

Mattia C.
07/2013
5.0
home & garage organization, house cleaning
  + 0 more
See above.
Description of Work: She was GREAT!! Melissa came in and got started in the room I wanted organized and suggested what should be done, in what order, and how it would be most easily done. Then we both started in on emptying the space and going thru everything. She set up boxes for save, donate, toss and garage sale, then we both went thru everything. I am having her come back for other rooms in the house and the garage too. She will be a fixture for me for quite some time. Oh yes, and my sister wants her too!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from CONFUSION SOLUTION
Thank you [member name removed]! Melissa has enjoyed working with you and is always looking forward to making a difference. Please keep us mind for all your organizing needs.

Contact information

348 Green Oaks Dr, Grayson, KY 41143

http://www.confusionsolution.com

Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Trade License Locale
Los Angeles County
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home and Garage Organization,
Closets,
Storage

FAQ

CONFUSION SOLUTION is currently rated 4.2 overall out of 5.

Sunday: 9:00 AM - 6:00 PM

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

CONFUSION SOLUTION accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, CONFUSION SOLUTION offers free project estimates.
No, CONFUSION SOLUTION does not offer eco-friendly accreditations.
No, CONFUSION SOLUTION does not offer a senior discount.
No, CONFUSION SOLUTION does not offer emergency services.
No, CONFUSION SOLUTION does not offer warranties.
CONFUSION SOLUTION offers the following services: Home Organizing, Office Organizing, Personal Assistant, Senior Services
We no longer offer house cleaning services.

Contact information

348 Green Oaks Dr, Grayson, KY 41143

http://www.confusionsolution.com

Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM