Founded 2008 • With Angi since November 2009
Service Provider ResponseThank you for the great review! We're glad you found real value in our services and we appreciate your business!
Service Provider ResponseThank you very much for the kind review!
Service Provider ResponseThank you so much for the kind words! I'm glad you found great value in my services and you got the problems solved cost-effectively!
Service Provider ResponseThank you for your review [removed member name]! I'll make a point to change some of the terminology in our reports so they use more common language. Good advice, I appreciate it!
Service Provider ResponseThank you very much [ ] for the great review and kind words. We certainly appreciate your business and it was a pleasure working with you and the other home owners involved!
Service Provider ResponseThe email shown below is my exact response to this customer's claims. He is correct that their was an issue with the original bill that was sent out, but this was corrected immediately once I was made aware of it, and beyond that one issue, I was not made aware of any other problems he had until he decided to not pay the bill and began making these accusations. It should be noted that this customer finally did send me his payment after I sent him the response below, which was nearly six months after the bill was originally sent. ----------------------------------------------------------------------------------------------- Chris, My responses to your comments are in-line below. On Wed, Nov 5, 2014 at 1:32 PM, WELCO International Services, Inc. wrote: Dear Eric: This is my review of Building Performance Group: "Building Performance Group offered rebates through LG&E that fell through, provided useless reports too late, and sent out 2 different invoices to 2 different people for the same location for work that was not done." RESPONSE: The work was done. I don't understand your argument here. I spent a lot of time initially providing you details on our services and answering all of your questions via email and phone. We did the projected rating, but David apparently didn't send it to you when it was done back in May. We also did the pre-drywall inspection, so there is no argument as to whether or not work was done. I apologized to you when I learned you had not received the reports or pictures and sent them over immediately, but the fact that you did not receive the projected rating reports until after the pre-drywall inspection was done does not make the reports "useless", nor does it mean that we did not spend time creating them. I have also apologized to you multiple times now about the error on our part in sending out the first invoice. Regardless of this, the builder did not pay us and you have not paid us. On June 17th of this year I sent you an email asking if I should bill you or the builder, and on June 18th you replied "Please send me your invoice", so I did. Up until this point I had not received any negative feedback from you, so I assumed everything was fine. "In October 2013 Eric George with Building Performance Group quoted $450 for the Projected Rating, thermal bypass inspection, and final inspection. His services also include registering for LG&E rebates. He stated, "the LG&E rebates should more than cover my costs in most cases." RESPONSE: I did not quote you $450, I provided two prices for our services based on the total square feet of the house and number of HVAC systems. Here is the exact quote "Our fees are $450 for single-system homes under 2,500 SF (including basements) and $600 for homes up to 6,500 SF with two systems max". Your first floor is 1909 SF, and the basement is the same, so the total area of your house is 3,818 SF, thus the $600 price. "Though he claimed that he got our house registered with the LG&E program in time, LG&E "received so many registrations in January due to the program ending that they are not guaranteeing that all registered homes will get rebates at this point." This was in January 2014." RESPONSE: I have no control over LG&E's rebate program and I told you from the beginning that there were limited resources left and the middle of January was the last chance to submit site registrations for the program. Your site was submitted in time, and I confirmed this with you in February after your email inquiry. It then took another 4 months before the house was ready for the pre-drywall inspection, and immediately after the pre-drywall inspection I sent you an email stating that there was about one month left to submit rebate applications, and that I would need to test the house and finish the HERS rating before I could apply for the rebate. I then told you to let me know as soon as drywall was in and attic insulation installed, so that I could test the house and try to get you in before the rebates ended. I never heard back from you. "In January 2014, Eric George told me "The details you provided are excellent and will help me put together a more accurate Projected Rating for your home." The Projected rating was not done until May 13, 2014. Building Performance Group finally sent the report to me on August 5, 2014 with a note "Sorry for the delay." The report is ultimately worthless because the new home was already under roof with all the drywall in place." RESPONSE: Again, this is irrelevant. The projected rating was created based upon the details that you initially provided along with the blueprints. The fact you didn't receive the report until after the pre-drywall inspection does not make them "worthless". If we were actually asked to finish the HERS Rating, this same report file would be used to enter the final data that we would have collected at the final inspection. "Building Performance Group told us everything looked fine during their thermal bypass inspection. In my opinion, the missed spots that I had to discover on our own, making us wonder I they actually did anything. We know that Building Performance Group was at the property because they taped one of their signs to our front window." RESPONSE: What exactly are these "missed spots" that you had to discover on your own? I recall having this conversation with you back in August, but don't recall any specific issues that you found. The whole house was spray-foamed and there are typically not many issues we find when this material is installed. If the house would've been insulated with fiberglass batts, I'm sure we would've found a lot more issues, but it wasn't , and we didn't. "Additionally, Mr. George could not remember that our basement is not a walk-out, nor could he remember that we have a geothermal system; and he made lengthy irrelevant recommendations on these misconceptions. He made other recommendations that I did not like, such as installing a "hybrid" heat-pump water heater. RESPONSE: Here is your exact response to my recommendation about using a heat-pump water heater. On March 3rd, 3:12pm in your email you said "That is great advice about the water heater. I will definitely ask the builder and geothermal guy about this." The only reason I thought you might have a walk-out basement is because the blueprints for the basement show a patio right outside the back wall. I had not been to the house yet, so this was an innocent mistake. "Finally, on June 19, 2014, Building Performance Group sent out 2 different invoices, with 2 different amounts, to 2 different people for the same location for work that was not done. The first step, the Projected Rating, was not sent to me until August 5. Eric George told me he does not send out the billing himself, and the mistake must have been done by someone in his office. RESPONSE: This is factually correct, except for the claim that "work was not done", and I have been trying to straighten this out with you ever since you made me aware of it.
Service Provider ResponseThanks for the great review James! I enjoyed working with you and appreciate your kind words!
Service Provider ResponseThank you for the great review [member name removed]! I appreciate your business and referrals!
Building Performance Group is currently rated 4.8 overall out of 5.
Building Performance Group is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Building Performance Group accepts the following forms of payment: Check, Visa, PayPal, Financing Available
No, Building Performance Group does not offer free project estimates.
Yes, Building Performance Group offers eco-friendly accreditations.
Yes, Building Performance Group offers a 10% senior discount.
No, Building Performance Group does not offer warranties.
Building Performance Group offers the following services: Energy efficiency consulting, thermal comfort, moisture management, structural durability, indoor air quality, infrared camera inspections & thermal imaging, blower-door diagnositcs, duct-leakage testing, carbon monoxide testing, gas leak detection, flat-roof leak detection & energy auditing, Energy Star Home certification, HERS Ratings.
Quality service is our mission and we have a satisfaction guarantee policy. Reduce the cost of your monthly utility bills by using energy-saving methods like air sealing, air blocking and proper insulation solutions. We offer exceptional service to residential and commercial customers. 10-15 Employees. Cost is determined by the job.
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We are in the business of helping you live and work in a clean and healthy environment at a fair price. We offer air quality tests with fast results and mold remediation utilizing a powerful, green technology. This process, photocatalytic oxidation, is designed to safely eradicate odors and pathogens, such as MRSA and C diff, and mold on every surface in the entire home, including carpets, furniture, walls, ceiling, HVAC and air ducts 100% chemically free. We also have the capability to sanitize your surfaces using an EPA approved product that kills COVID19 and other contaminants and continues to protect between cleanings. Let us give you peace of mind knowing your home, place of business, and vehicle are safe!