Renewal by Andersen of Topeka KS

From Cody Barbe, Wes and all of the other crew members the work was excellent. A very professional crew that respected our home while they were in there for the entire day. No mess was left and the work was very professional. When talking to the installers they were very friendly and listened to my concerns and asked many time if we were satisfied with the different installtion sections done on the project.

unknown

We as customers will not use renewal by Andersen not only because of the overpriced products but also because their sales rep told me that if I canceled my order he would look bad and points would be taken off from him. If he had said I understand and would love to help you in the future this review would have gone completely different. I let our representative know that the stress that it was causing to spend the money now was more important then the sale. As a person with ALS I do not need someone telling me how bad they look because I am canceling in order.

unknown

Went well their pricing seemed to be much higher than their competitors , but their product seemed to be of better quality! Their presentation of the product by the salesman was very informative, and well presented.

unknown

Because of the weather this past year, it took them longer to put the windows in than it should. We did approximately 1/2 of the windows in the summer, 2013, and 6 months later we did the other half which put us in February, 2014. We are so pleased with the windows. Our house was built in 1970 and the windows were old and drafty. Our house has been warmer and less breezy, comfortable and easier to keep heated and cooled. We are very pleased with the windows. I thought the price was a little on the high side but we are still happy with the windows and would do it again.

Time frame estimates provided for delivery and installation were accurate. Windows appear to be of excellent quality and fit without modification. Work was of excellent quality and carefully done. Installers were very friendly, courteous, and respectful. Their work was done neatly, and they cleaned up afterward. Installation was completed in one day.

We had already decided before they came out so our minds were already made up. So far they have already done what they said they are going to do. The guy that came out was very professional.

The estimator brought samples of their products and spent plenty of time going over the possibilities available. He respected our desire to keep the cost in line with our budget and didn't make us feel like cheapoos. We are retiered people and this is a chunk of money out of our income. When the installers came, they went right to work, did it very efficently, and even swept up after they finished. They were careful not to crush my flowers ( there were several under the windows they replaced.) Later, the sales manager came out and looked it all over , found a cracked piece on the outside frame of one and had it replaced for us. I am not poitive of the date, it was last summer but the month is uncertain.

My wife and I were interested in getting new windows installed in my home and called Renewal by Anderson to come out and give me an estimate on the price of the windows. They were very prompt and came out the following day to look at the windows. I was a little disappointed at first when I realized they were going to give me a presentations, which I knew would take a while. Total, they ended up being there for an hour and 45 minutes. I didn't really mind as I wanted to be informed on the company and what their windows were like, I just wish they would have let me know in advance. Before making a window purchase, my wife and I wanted to get several quotes from different companies, do research on windows, and determine which company would be the best to go with and which window would be the best to go with. I don't know too many people who make a decision after only hearing from one company or getting one quote, its just common sense. The window presentation went very well, the salesman was very nice and polite, answering all our questions. Towards the end of the presentation, the salesman gave us a price for what it would cost to replace our windows. Although I thought the price was a little high (as I had already done some research on the issue), I told the salesman that we were going to wait to get a few more quotes and talk about our purchase. I let him know that we really appreciated his willingness to come out and inform us on what their company had to offer. He kept pushing the situation and wanted to know why we wouldn't sign up for the windows on the spot. I reminded him that we were going to be installing windows sooner or later, and my wife and I needed to discuss the purchase together before making a decision as to which company to go with. He didn't understand why we wouldn't sign with them right then and there. I also told him I wanted to do more research and was not willing to sign up for their windows (close to $10,000) immediately after hearing his sales pitch. It was ludicrous to expect me to sign up for something as big as this without even talking to my wife or comparing quotes from other companies. Once the salesman realized we weren't making a decision that day, he immediately shut himself off, packed up all his things without saying a word, and was very rude in the way he conducted himself. I tried to ask him what his Christmas plans were and if he had to meet with any other clients that day, and he basically blew me off for the final five minutes while he got all his stuff together. It was a night and day difference and I was not very happy with how he handled himself. He was so rude that I wouldn't even considering calling them back to do my windows nor would I recommend them. No company should ever expect someone to sign up for something that cost so much immediately. Any reasonable person would get a couple quotes and compare them. Both my wife and I (as well as my father-in-law, who happened to listen to the last part of the conversation in the kitchen) were very appalled at the way he conducted himself after we said we weren't buying the windows today. I'm sure the company has great service and it seemed like they had great windows,but I was very disappointed in the way things were handled when we saidwe weren't signing up for windows the same day we heard about them. I also didn't appreciate how much the salesman slammed other companies and talked trash on other places. When a company is presenting to me, I don't want to hear about what other companies can't do, I just want to hear about what you company has to offer and what your company can do for me. It is an instant turn-off when a company presenting trashes other companies. Again, they probably have great services and great windows, but if your not willing to sign up for their windows immediately after they present, I would be hesitant to call. I will notbe using them in the future for my windows.

The replacement windows were installed during July and it was unusually hot but the installer worked quickly and competently. The patio sliding door was replaced with one that needed assembling and as it was a new design the installer was not familiar with the process. The manufacturer had not sent all the necessary parts, i.e. screen door and small plugs to block air and/or insects from entering. We were assured the missing parts would be ordered promptly. Numerous visits and calls to the local comany and its main office in Great Bend were made but it was not until late fall that the door was installed correctly. We requested the original installer not return to complete the job as he failed to order the parts as he stated. The siding installer was very skilled and did a very satisfying job . It was frustrating to have our issues ignored for such a lengthy period regarding the patio door.

The installation crew was fabulous and literally left the house cleaner than they found it. I'd heard others say they had to live with sheetrock dust after the installation process. Not so with this crew. They tarped everything, vacuumed and dusted every night. The entire project took about one week to complete--they probably would have been finished earlier except for the weather. They were pleasant and professional and worked very hard to make sure we were completely satisfied. They showed us how to operate our new windows (may be cleaned fromt he inside) before they left. Think this was about the best experience we've had with work on our house.