KB Complete Plumbing Heating & Cooling, Inc.

Great. Arrived at 9:00 am and finished at 7:00 pm. Bret had come to our home previously and gave us a quote on what was needed for our home. We chose KB based on their professionalism. We were not pressured to buy the most expensive system--- they worked to provide us with the most energy efficient and economical system for our home. They gave us their best price up front. Will use them for yearly service going forward.

It went very well both times. The appointment was made promptly and the serviceman arrived as scheduled. I had a different serviceman each time, but they both were knowledgable, friendly and finished the job promptly. I will use them again and would recommend them to my friends and neighbors.

Thought they were very professional. Will be using them again for future needs.

The day our A/C finally went out, I called Randy at KB Complete and he scheduled for our new system to be installed the next day. Kenny, the installer, did a great job in a very professional manner. Would definitely recommend this company to others.

I have a yearly maintenance contract with KB Complete from the intallation of a new Furnace in 2008. They informed me in 2012 that my AC unit (at least 20 years old) was on its last leg. They gave me several estimates for various size/brand/quality AC units that fell in a broad price range. The two-man team worked in the rain to install and test the new unit. The KB Complete technicians were respectful and communicative; they laid down tarps in my house and put on shoe covers when entering my home due to the rain/mud. Due to the excellence of their service, I am a long term customer and expect that to continue long into the future.

Job went well. Got several bids on a new AC unit. KB had a reasonable price and explained why a new unit would be the best way to go (as opposed to repairing old unit). Would use them again.

We called K&B to clean our drain to the sewer. According to their contract with me they were going to dig up the plugged drainage tile and replace the bad section of tile up to 10' They put the camera down the tile line and measured with the probe where they thought the bad piece of tile was but they were about 10' short of the blockage. So they then dug up my brick patio in the wrong place. They then tried to clear the bad tile with a router machine and tried to ram a piece of PVC pipe through the blockage with no success. Then they decided to dig in another spot just past the retaining wall to uncover the bad tile. They dug for about 4 hours and never found the tile. The supervisor finally showed up and told them to try to run a 1" cable from the house through the blockage all the way down to the main sewer line so they could pipe burst by pulling a new pipe through the old. That worked so the supervisor told them to fill in the giant hole they dug for no reason. Then they were able to dig another hold where the main sewer connected with the tile and they then started to pull the new line through the old pipe but the had one problem. They did not shore up the hydraulic pulling machine properly and instead of pulling the pipe it was pulling the machine causing my brick patio to bubble up. I then gave them a long 2 X 12 and told them to cut it into 3 pieces and use it to shore the hydraulic pulling machine so it stay in place. They tried and tried to pull the new pipe through the old but they got stuck. I was at work and the supervisor called me asking for more money over the $8,000.00 The new contract clearly stated that if they couldn't pull the new line they would dig a trench and lay a new line. So I called the main office and spoke with a manager and a short while later the supervisor called and said he was mistaken about asking for more money. They brought in a very minimal amount of gravel to put around the pipe and my neighbor is a retired engineer from many many years of construction projects and he was telling me that he was very surprised that they used so little gravel. My wife and I had to stay in hotels for 4 nights and our back yard is destroyed in 2 places for no reason except for the lack of experience and supervision. K&B is probably good at fixing small jobs like toilets and inside plumbing but I would never use them again for a big job.

They did an excellent job. They came out and looked at the unit. They did not pressure us to buy a new unit. They made a suggestion and we decided it was best to replace the system. They gave us a finance option which worked out. We were very glad they had that available. They came in the next day. They were here about 8 hours and put in a new furnace, air conditioner, and pad. We did not have to go without service so we never had to deal with the heat or the humidity. We were really thrilled with them.

The work was fine, but the cost was crazy for less than an hours work. I complained because they originally charged me for materials I supplied (water lines) and they reduced the cost by $70. Bottom line i will not use for simple plumbing work again, i will just find a handy man.

I called for service and a service tech was there the next morning. But the fridge was magically working. In order to get my money's worth the tech fixed a few other annoyances and checked other items. I've used KB for 20 years and have always found them timely, trustworthy and affordable.

Plumber came out on time and spent 90 minutes and could not find source of odor. According to their office this was one of their more experienced people. He did a minor repair that likely was not needed. After calling the office the bill was adjusted so I guess I cannot complain as they made it right. I have used KB in the past however and they did an excellent job on a bigger project.

When I called and said I needed help with my heating and cooling. Everything is fine. I will use them from here on out. I told them my dilemma with the other company and they said they were trying to sell me up on things. I will used them forever. They were honest and fair.

The guy that came out had one of the cameras they can run in to the line. I thought it was broken but he found out it was fine. It was a great experience and there was only a nominal fee to have it checked.

We called KB Complete at 3:00 p.m. on Monday when our air conditioning went out. They offered to come out the same day but I made an appointment for the next morning. The repairman was prompt and professional. He showed us what the problem was and it was fixed within an hour. We were very happy with the service.

Our AC died at the beginning of the heatwave last year. KB sent out a sales rep the next day. The rep was very knowledgeable, and gave us a very detailed education about ACs. We finally decided to replace our heater as well, instead of just the AC as I didn't want to have my heat go out in the dead of winter. It was a Friday and our sales rep told us it would be a two day job as the heater and AC would be installed by two separate teams. They arrived on Monday and had two teams on site, and by the evening the AC and heater were installed. We have used them for our regular maintenance and a couple of smaller plumbing jobs. They always do a great job.

The tecnician ran the AC system and it was working and blowing cold air. At the AC unit, he said AC contactr had carbon build up and should probably be replaced for 130.00. I reluctantly agreed , but when the part was later taken off there was only the brass connections showing and no carbon! While he was replacing the part (before the part was off) I walked in the house to smell and see the thermostat on fire with a one foot flame going up my one inch thick wood panneled wall. Hot dripping thermostat plastic caught the living room rug on fire. I put the fires out and got the technician who fire extinguished the spots. The furnace cover was still open and the furnace control board looked burned or charred and was ruined also. The technician put in the new AC contactor. I have had to go through my home owners insurance policy as they will only settle the damages they owe through legal subrogation through insurances. If anyone else has had this happen with KB Complete HVAC please let me know. It has been 46 days. .

They did a good job. I do not have any problems with it.

They come and do the work, and it has been satisfactory. I don't think their charges are any higher than other plumbing companies.

They are on time, they call ahead and make sure that I am at home, they do the work promised. The two guys who have come over have been very good and one of them we actually found out that we had a lot in common with and I keep in contact with him. So far so good. Price wise I really did not compare price with anyone else. The guy who was servicing my units for years is a small mum and pop business and his prices were really fair and now I am on to the more commercial pricing.

I have recommended them to other people they did a good job.

I arrived home on the evening of 2/09/12 to a 57 degree house and called KB Complete. Technician Darin arrived within two hours and diagnosed the problem, which required a major part that was not carried on the truck. He clearly explained the options that I had to choose from and the pros and cons of each. I found this to be very helpful when trying to make a decision on a subject that I know little about. After I decided on an option, he told me that he would need to get the part from Lennox the next day and would be out to install the part. He also told me that if he ran into any issue in getting the part from Lennox, that he would call. He arrived around noon the next day and installed the part. He checked the furnace out to insure that everything was running as it should be before he left. I have used KBComplete three or four times for various HVAC and plumbing jobs and will continue to do so as they are always professional with regard to both their skill at diagnosing and repairing the problem and in their level of customer service - arriving promptly, discussing options, etc. I don't think that they are the lowest priced contractor out there, but I do think that you get what you pay for.

I phoned KB Monday morning and they had a service tech at my house a few hours later. He was professional and knowledgeable.I was very happy with the service I received and would use them again!

They came and gave me an estimate. They called back a couple of days later to check the status.

See above report; happy with KB Complete.

I feel better knowing these things are checked before something goes wrong. I’ve used them for years! They are always very nice people who come out and as far as I know they do great work because I’ve not had any problems.