Hendrick Toyota Scion Merriam

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They are excellent.

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In November I purchased a used car with approximately 15,000 miles on it. The vehicle had the 100 point Shawnee Mission Group inspection that indicated the car had been checked out mechanically, had no issues and everything was in working order. The following spring I discovered the air conditioner did not work. When I took the car in to the manufacture's dealer for repair, I found out the car had been in a very significant front end collision, the AC compressor leaked and had to be replace, the wiring harness to the AC fan had been crushed and had to be replaced and the wrong AC fan had been installed when originally repaired and had to be replaced. Because the problems were due to an accident, the repairs were not covered under the manufacturer's warranty. Repairs to the AC cost me nearly $2000. The manufacturer's dealer service department told me that any mechanic who actually inspected the car would have seen that it had been in an accident. So either the Shawnee Mission Toyota lied about the condition of the car (saying everything was in order with no problems) or they simply didn't inspect it. When I contacted Shwnee Mission Toyota, they insisted that they had no responsibility despite their mis-representing the condition of the car they sold me. I was extremely disappointed that they acknowledged no responsibility in this matter.

They are courteous with everybody they deal with. They are timely in their service. We are able to make an appointment and they get us out at the scheduled time. They are efficient. Two years ago they found a problem that we were not aware of and they said that we could either reschedule or we could wait and it would take 1 1/2 hours. We had them go ahead and do the work and they were on time for the extra work. That time something was broken on the steering so we were glad they found it. We will absolutely continue to use them.

I thought they were kind of expensive, but maybe they are all the same, I don?t really know. I will continue to go here in the future, unless I find somewhere cheaper.

They know my automobile. Replacements are Toyota brand so I'm never worried about them shoving in something that might kind of fit. They're prompt. They tell you when something is wrong and explain it so you understand. I've never felt ripped off. I've felt most prices were appropriate. When I bought my car, I received three years of free maintenance.

This is where I bought my vehicle. It is a convenient location to me. The gentleman who sold me my car seemed honest and fair. They have good service and they give me advice. I don't price compare because of their convenient location.

They are very competent and thorough. They may be a little pricey.

We have also purchased a car from them as well. Very happy with the service.

Excellent! I wanted the advertised lease rate which I got and when there was a misunderstanding concerning the down payment, the dealership completely rewrote the loan to accommodate the lower down payment I wanted. They were responsive to the letter and provided the sort of service that guarantees I will return.

We take our Camry in every 5,000 miles to be serviced. They have done fine with the routine work, but like many auto shops they try to get you to do extra work every time. The last time my wife took our car there they changed out our cabin air filter for $50, and the time before that they my wife had hit a curb and they charged $90 for a balance and alignment, which both seems a bit steep. When my wife hit the curb it gashed some rubber out of the sidewall, so I put the spare tire on, which was brand new, even though the maintenance plan said they would rotate the spare tire into the rotation so it would have similar wear as the other tires. (Our spare is the same tire as all the others). I would recommend finding a trusted local mechanic, the dealer places are always expensive and no better than anywhere else. They are available at most times and can do the routine checkup in about two hours if you feel like waiting.

The salesman was helpful and did not use too many pressure tactics the day I stopped to browse. I got a better price and bought it at another local dealership. When I called to inform the first salesman, he expressed dismay in an unprofessional manner.

WORK WAS PERFORMED AS REQUESTED. SERVICE ADVISOR STATED THE VEHICLE NEEDED A NEW AIR FILTER AND TRANSMISSION OIL CHANGE. WE TOLD THE ADVISOR WE WOULD CONSIDER IT WHEN THE CAR WAS DUE FOR THE 30,000 MILE CHECK. HE SAID THE AIR CLEANER WOULD COST 59.83 (AN AMOUNT I THOUGHT WAS OUTRAGEOUS.) WHEN I GOT HOME I CHECKED TO SEE IF ALL OF THE FLUIDS HAD BEEN TOPPED OFF LIKE THEY SAID IT WOULD BE DONE. THE WINDOW WASH RESERVOIR HAD NOT BEEN FILLED. WHILE IT WAS NOT THAT IMPORTANT, THIS IS THE 3RD TIME (AT DIFFERENT DEALERS) WHAT THEY SAID WOULD BE DONE, WAS NOT. I FELT IT HAD BECOME A MATTER OF PRINCIPAL, SO I CALLED SUPERIOR. THEY WERE VERY APOLOGETIC AND SAID I WOULD GET A FREE OIL CHANGE NEXT VISIT. I VERY MUCH QUESTION WHETHER WE NEED A NEW AIR FILTER NOW (TO EVEN CHECK THE FILTER, THE GLOVE COMPARTMENT DOOR NEEDS TO BE REMOVED - DID THEY DO THAT TO CHECK IT???) I NOW WONDER ABOUT THEIR TACTICS/HONESTY. I WILL TRY THEIR SERVICE ONE MORE TIME.

I WAS VERY HAPPY WITH MY OVERALL SERVICES. THEY TOOK CARE OF SOME PREVIOUS MISTAKES THAT WERE MADE ON THEIR PART. I DID NOT HAVE TO PAY FOR THOSE MISTAKES. PLUS, THEY CALLED ME TO TELL ME THAT MY TRUCK WAS READY WAY BEFORE THEY HAD PROMISED.

THE SALES CONSULTANT AND THE SALES MANAGER WERE BOTH VERY MISLEADING. THEY SAID THEY WERE EAGER TO HAVE SUCH A SALE WITH TWO VEHICLES BUT THEY OFFERED TRADE-IN VALUES THAT WERE $5000 TOO LOW ON ONE AND $2000 TOO LOW ON THE OTHER. THEN THEY WANTED MORE THAN STICKER PRICE FOR BOTH OF THE NEW CARS!

THE COMPANY INSPECTED EVERYTHING VERY THOROUGHLY. THEY ALSO FINISHED IN THE TIME THAT WAS GIVEN.