Hendrick Toyota Scion Merriam

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They're always good about that. I don't have any complaints. I keep using them. You just walk up the counter and they do their thing and you're done. They are not always punctual but usually.

I lease my car from them. They have you come in every six months for service. I wouldn't be there if I wasn't satisfied with the quality of the work.

Their service is great! I have been going here for years, and would recommend them.

The sales experience was fine. I would buy from them again.

They were fine. Their prices are a little high. The service was part of the warranty because we purchased our car from there. The workers were good. Only dealers usually want to sell to you more than you need. We would use their services again.

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No problems with them so far. I usually get my vehicle back on time. I've always used them and their customer service is good and they provide feedback and do quality service. I am happy with them.

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Recently we took our 2012 Camry into the Hendrick Toyota Service Department for a factory computer software upgrade. The car had previuosly been at the Hendrick collision facility about a mile away for two weeks for some body work. We picked up the car at the body shop and dropped it off at the service department late afternoon and had planned to pick it up the next day. The next day about midmorning the service department called and advised us that our tires needed to be replaced because they had "dry rot". Dry rot for a 3 year old tires? It seemed like an odd phone call, but we declined to buy any new tires.When we went to pick up the car there was a large piece of steel lodged in the right rear tire. The low air dash light was on. The leak was bad enough that air could be heard hissing from the leak. Of course no one in the service department had any knowledge of the leak.Bottom line: The dry rot story was total BS and a feeble attempt to hide the leak. Hendrick wouldn't assume responsibility for the damaged tire. It obvious the steel that was in the tire came fro their shop or parking lot. It looked like a clip that might be used in industrial type boxes that car parts would come in.

.I used Hendrick Toyota Scion Merriam.

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This is the only place I go for car service. I bought the car there. They are efficient and they are always on time. They also let me bring my dog in the waiting room and it is huge. They also offer coffee, soft drinks, donuts etc.

I called on Saturday to schedule an appointment with the service receptionist.  She couldn't answer my questions so she forwarded me to someone who could look up past work on my 2007 Sienna.  He told me he was super busy but would call me back in a few minutes.  After about 45 minutes, I called back & again he said he was still busy and he would call me back.  I gave up & scheduled my appointment online...he never did return my call.

I had an 8:40am appointment today.  Since I reserved a courtesy car for $8.50, when they asked if 1pm was fine I said ok.  At about 12:45pm, I got a call that they were just starting on my van.  (So they had my van for over 4 hours and had not even started the 45 minutes worth of work 15 minutes before the "promise time.")

There is at least 1 thing in the inspection report that I know is wrong, so now we are going to have to take the time to check the brakes etc. ourselves.  I do not trust that they are the same measurement front & back, or that all my 4 tires have the same mm reading for tread.

They did comp some work for being late which I appreciate, but am worried that they rushed the inspection job.  I will be looking elsewhere next time.

When my daughter was going to California, he checked the car out for free. They are very professional. They found somethings wrong with the car and called me, asked permission to fix them. They are polite and thorough. It is brand new and they have food out. They will offer to take me to a restaurant. It is well maintained and they have a comfortable lounge area. There was not a long wait time. They worked with me on the time. They did a car wash. We definitely will use them again.

They are excellent.

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They're fast, they explain everything to you, and they seem competent. You never have a problem getting an appointment.

complete 5000 service done - started on time and finished as promised