Keeping Kansas City Flowing Along Since 1920! Lutz Plumbing, Inc. is the oldest and most trusted plumbing company in Kansas City. For quality plumbing, drain and sewer, water heater, water treatment and commercial plumbing services, call Lutz Plumbing, Inc. today! We offer 24-hour emergency service. Call us to schedule a plumber in Kansas City, MO and the surrounding area.
Description of Work: They came out to fixed sewer line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jennifer B.
10/2017
5.0
plumbing
 + -1 more
It was good.
Description of Work: Plumbing.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rickey W.
09/2017
5.0
plumbing, water softeners
 + 0 more
very well, very quick
Description of Work: installed a soft water system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary M.
08/2017
5.0
plumbing
 + -1 more
unknown
Description of Work: Replaced water spigot on the outside of our home. Did a fine job and the awful noise I heard for years inside our home when the hose was on is finally gone.
Rating Category
Rating out of 5
Yes, I recommend this pro
D'Onica H.
05/2017
5.0
plumbing, drain cleaning
 + 0 more
They did a great job.
Description of Work: Unclogged drains in kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shawn H.
04/2017
1.0
plumbing
 + -1 more
Did not choose this company
Description of Work: I just called to get a simple over the phone idea of low to high cost to remove and install a new disposal. Very rude man over the phone with no patience.
Thanks [Member Name Removed], We appreciate the time you took to provide feedback. We are glad you are satisfied with our services. Barbara
susan L.
02/2017
5.0
plumbing
 + -1 more
greet..........
Description of Work: shower plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Lutz Plumbing Inc
Thanks for taking the time to rate our services!
scott L.
02/2017
5.0
plumbing
 + -1 more
Extremely satisfied every time.
Description of Work: Have had them out multiple times, from major to minor jobs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Lutz Plumbing Inc
Thank you!
Allison T.
02/2017
5.0
plumbing
 + -1 more
no problems to report
Description of Work: repaired outside faucet that was leaking and repaired bathtub faucet that was leaking
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$309
Vern H.
11/2016
5.0
plumbing
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Lutz Plumbing Inc
Thanks for the taking the time to rate us. We value your opinion.
Margaret M.
09/2011
5.0
plumbing
 + -1 more
Jim the plumber was right on time. Said I needed total toilet rebuild (it's a very old toilet). He pulled tank from bowl & gasket. Also checked it wasn't leaking in the basement.
Description of Work: Toilet started gushing water when I flushed. I called them in the afternoon & arranged appointment for the next morning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290.25
Response from Lutz Plumbing Inc
Member, Thank you very much for your review and kind words. We are happy to hear you were pleased with the service performed at your home and sincerely appreciate you taking the time to submit this report. Sincerely, Jim Lutz Owner/President, Lutz Plumbing (913) 888-9500
Teresa B.
09/2011
5.0
plumbing
 + -1 more
Contacted company about the leaking faucet. He came, took a look, told me it would be about the same amount in labor to replace it as to repair it. I decided to replace, so he made an appointment to return after I had a chance to go to home improvement store to select the faucet I wanted. He returned as planned, fixed it quicky, promptly and on time,, and only charged for one service call. It's a pleasure to work with competent professionals - would recommend to anyone.
Description of Work: Installed replacement kitchen faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Lutz Plumbing Inc
Member, Thank you very much for taking the time to write about your experience. It was our pleasure to work with you and we are glad to know you are happy with everything! We hope your move went well. Thanks again and take care. Regards, Jim Lutz Owner/President - Lutz Plumbing (913) 888-9500
Brenda P.
08/2011
4.0
plumbing
 + -1 more
Jim was later than expected, but his job before mine took longer than expected. I wish the office would have called to let me know that. Otherwise, he was neat and professional.
Description of Work: Replaced tub face plate.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$140
Response from Lutz Plumbing Inc
Member, Thank you very much for your feedback and we are happy to hear that you were satisfied with the work Jim did in your home. We sincerely apologize for not staying in better communication with you to let you know that Jim had been delayed on the job before yours, and we have met on this issue in the office and promise it will not happen again. We should have called you as soon as we knew we were running behind. Regards, Amber Sewell Office Manager, Lutz Plumbing (913) 888-9500
Scott P.
08/2011
5.0
plumbing
 + -1 more
This is the fourth time we've used Lutz and everytime the service has been excellent. The first time we had a leaking water heater. I assumed we needed a whole new one but Kevin had a better (and less costly) solution to the problem. We have had them replace outdoor faucets and most recently the kitchen sink, faucet and disposal. We appreciate the advice/consultation while responding to all of our (usually numerous) questions. Kevin and Jim have been great to work with - on time, courteous, reasonably priced, etc. I would recommend Lutz to anyone who asks. I will not call another plumber.
Description of Work: Replaced kitchen sink, faucet and garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Lutz Plumbing Inc
We are thrilled to hear how happy you've been with the service you've received and we are honored that you took the time to share your experiences here. It has been our pleasure to work with and get to know you and your family over the past few years. Sincerely, Jim Lutz President/Owner Lutz Plumbing, Inc.
Pamela J H.
08/2011
5.0
plumbing
 + -1 more
He is very competent and good at the plumbing work he did.
Description of Work: Gas line moved for a fireplace. Also, a water line connection to a water softening system and for plumbing needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
JAMES G.
04/2011
3.0
plumbing
 + -1 more
Overall they did an average job but I believe they charged to much for what they did.
Description of Work: installed new on and off valves in the shower. Did not have the parts needed, came back the next day but charged me for a service call for the first visit on top of everything else.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$450
Response from Lutz Plumbing Inc
Member, We are sorry that you were upset with our services and wish we could have had the opportunity to review the job with you back in 2001 when it was done so we could have hopefully resolved the situation to your complete satisfaction. We have and will always charge what we need to operate a quality company with proper licensing and insurance, but in 2001, and before, our process was to charge by the hour so we would do the work and then present you with your price after completion based on how long the job took. Now we offer upfront pricing so you know the cost of the work to be done before we even start and are not surprised by any expenses at the end of the job. We tried to retrieve the ticket with the details of the work done at your home, but could not find a copy in our files from January of 2001. This would help us better understand what you were charged and why, but you mentioned above that you were charged a service call for the first day, which back then we called it our "first half hour labor" charge. This was to pay for the work that had to be done to the shower valve to assess the situation and determine what repairs or replacements needed to be made. Then, when we came back the next day to do the work, you should have not been charged another "first half hour labor/service call" charge as we should have picked up our pricing like it was a continuation of the first day. If we did charge that twice, that was not right and we would like to be made aware so we can make it good with you. Thank you for taking the time to submit your report. Please contact us with any questions or additional thoughts. Sincerely, Jim Lutz President, Lutz Plumbing, Inc.
Theodora P.
01/2011
5.0
plumbing
 + -1 more
I've used them for a number of years and they are very reliable. I like the fact that they always cover their shoes when they come in the house.
Description of Work: I used Lutz Plumbing to fix the kitchen faucet and an outdoor faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Lutz Plumbing Inc
Member, Thank you very much for taking the time to report on your experience with us! We are grateful to have worked with you over the years and appreciate your feedback. We are truly lucky to have a customer like you who is willing to share your thoughts and are happy to know that you have been satisfied with our service. Sincerely, Amber Sewell Office Manager, Lutz Plumbing
KATHERINE B.
10/2010
5.0
plumbing
 + -1 more
Excellent customer service. I got 2 quotes for the work to be performed and Lutz's was 1/2 the other. After much decision making on our part (much patience on their part) they came and did the job very quickly. They were fast, clean and so very polite and pleasant. Months after they did the job I needed to have them come back and tweek something. Amber remembered me and Kevin came out within 30 minutes and did what I asked in 15 minutes. Really a wonderful company.
Description of Work: Plumbed in a basement bathroom. Jackhammer through cement floor for drains (toilet, sink and shower) Installed all water lines.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Lutz Plumbing Inc
It was our pleasure working with you. Thanks so much for the feedback. It means a lot to hear how satisfied you are with our service, and we truly appreciate the time you took to share your feelings with everyone here. If there is ever anything we can do for you in the future, please don't hesitate to let us know. Sincerely, Amber Sewell Office Manager, Lutz Plumbing
Debra O.
11/2009
5.0
plumbing
 + -1 more
I was totally satisfied with them. I would use their services in the future as well.
Description of Work: I use the services of Lutz Plumbing for my plumbing work. Their last visit to my house was about 6 months ago and I had a sewer line put in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
CAROL C.
04/2005
5.0
plumbing
 + -1 more
THE PLUMBING JOB PERFORMED WAS PROFESSIONAL, AND THEY DID A GREAT JOB. I WAS NERVOUS ABOUT CUTTING INTO THE CONCRETE, BUT IT WAS HANDLED WELL, AND THE MESS CLEANED UP QUICKLY.
Description of Work: RAN LINES FOR NEW DRAIN, FROM FURNACE TO NEW LOCATION, AND ROUGH IN FOR BASEMENT BATHROOM.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,436.12
PAUL AND JANETTE S.
04/2004
5.0
plumbing
 + -1 more
THEY ARE HONEST, DO GOOD WORK AND ARE TIMELY. HOWEVER, THEY ARE EXPENSIVE TOO.
Description of Work: OVER THE YEARS THEY HAVE HANDLED A VARIETY OF PLUMBING TASKS.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
03/2004
5.0
plumbing
 + -1 more
PROFESSIONAL, FAST, PROFICIENT AND POLITE.
Description of Work: REPAIR KITCHEN SINK; REPLACE PIPE AND FAUCET. ADDED CUT-OFF WATER SYSTEM.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$460
Thomas C.
03/2004
4.0
drain cleaning
 + -1 more
I HAVE USED LUTZ PLUMBING FOR OVER 40 YEARS AND THINK THEY DO VERY GOOD WORK.
Description of Work: KITCHEN DOUBLE SINK CLOGGED--THEY RAN THEIR LINE AS FAR AS IT WOULD GO AND COULD NOT CORRECT THE CLOG. RECOMMENDED WE CALL FOR SOMEONE TO SEND A CAMERA DOWN TO SEE WHERE THE CLOG WAS. CLEARVIEW PLUMBING ARRIVED.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Water Filtration and Softening,
Natural Gas Lines,
Septic Systems,
Roofing,
Heating and Air Conditioning
FAQ
Lutz Plumbing Inc is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Lutz Plumbing Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, Lutz Plumbing Inc does not offer free project estimates.