Control Tech Heating & Air Conditioning Inc

EXCELLENT COMPANY, ALWAYS RELIABLE, PUNCTUAL, HONEST, HELPFUL, CLEAN, REASONABLY PRICED. SERVICE PEOPLE TELL YOU WHEN YOU DON'T NEED SOMETHING. CONTROL TECH HAS DONE WORK FOR US FOR MANY YEARS AND THEY HAVE NEVER LET US DOWN.

ANSWERING SERVICE WAS FRIENDLY, BUT THE CALL BACK SIMPLY TOLD ME TO CALL AT 7:30 AM WHEN THE OFFICE OPENED AND THEY WOULD BE OUT THEN. IT WAS FRUSTRATING TO BE ASKED TO CALL BACK DURING NORMAL BUSINESS HOURS BY A COMPANY WHO ADVERTISES 24 HOUR SERVICE CALLS. I'M HOPEFUL THAT I'LL SEE A RETURN TO THEIR PRIOR EXCELLENT LEVEL OF CUSTOMER SERVICE WHEN THEY COME TO REPAIR THE SYSTEM.

THEY ARE VERY CORDIAL AND VERY NEAT. THEY TELL YOU WHAT IS WRONG AND THEIR ESTIMATES ARE USUALLY THE ACTUAL COST. THEY ALSO COME OUT EITHER THE SAME DAY OR THE NEXT DAY. THEY DO GOOD WORK. I CAN'T COMMENT ON THEIR PRICES BECAUSE MY HUSBAND USUALLY DEALS WITH THAT, HOWEVER, WE ARE VERY PLEASED.

THE GUY THAT CAME OUT HAS BEEN DOING THIS TYPE OF WORK FOR 20+ YEARS AND OBVIOUSLY NEW WHAT HE WAS DOING. HE KNOWS HIS BUSINESS.

VERY QUALIFIED. CLEAN, EXCELLENT IN EVERY WAY. ALWAYS ON TIME. COULDN'T BE BETTER.

THE TECHNICIAN CAME MUCH EARLIER THAN EXPECTED. FOUND THE TROUBLE SHORTLY, BLOWN FUSE, AND CHECKED THE OTHERS. WOULD USE HIM IN THE FUTURE.

MY OVERALL EXPERIENCE WITH THIS COMPANY WAS VERY POSITIVE! JANE, THE SCHEDULING PERSON WAS VERY PERSONABLE AND UNDERSTANDING WHEN I WAS UNABLE TO BE ''AVAILABLE'' FOR THE FIRST TWO TIMES SHE CALLED TO SEND A TECH OUT. THE TECHNICIAN WAS VERY POLITE (PUT ON CLOTH BOOTS WHEN IN MY HOME). HE EXPLAINED THINGS WELL, AND WAS VERY EFFICIENT. I LIKED THAT HE WAS NOT AT ALL ''PUSHY'' ABOUT SERVICE CONTRACTS AND REPLACEMENT OF UNIT. HE JUST SUGGESTED THE POSSIBILITY OF BOTH.

I HAVE A YEARLY MAINTENANCE CONTRACT WITH THEM.

TECHNICIAN WAS A FEW MINUTES LATE DUE TO TRAFFIC. HE WAS STRESSED AT THE END OF A LONG WEEK. HE WAS PLEASANT, BUT OBVIOUSLY HE DID NOT HAVE CLARITY IN HIS WORK. SECOND TECHNICIAN GOT THERE ON TIME AND COMPLETED WORK IN A TIMELY FASHION.

WE CALLED CONTROL TECH BECAUSE WE WERE HAVING A PROBLEM WITH OUR HEATING. THEIR TECH CAME AND CHECKED AND SERVICED THE FURNACE AND AC. HE SAID HE FOUND NO PROBLEM, BUT THE UNIT WAS VERY DIRTY AND HE CLEANED THAT. AFTER THIS SERVICE WE CONTINUED TO HAVE THE SAME PROBLEM AND WITHIN A WEEK THE FURNACE WENT OUT COMPLETELY. WE CALLED ANOTHER COMPANY AND THEY REPLACED THE CONTROL PANEL. WE FEEL THAT CONTROL TECH SHOULD HAVE FOUND THE PROBLEM. THEY DID REFUND HALF OF THE MONEY FOR THE SERVICE CONTRACT.

FIRST EXPERIENCE WITH THIS COMPANY WAS VERY GOOD. SERVICEMAN WAS ON TIME, COURTEOUS, AND EFFICIENT. I HAD A COUPON FROM THEIR WEB SITE WHICH GAVE ME A SENIOR CITIZEN DISCOUNT, AS WELL AS A REGULAR DISCOUNT.

THEY HAVE BEEN VERY PROFESSIONAL. THEY HAVE GOOD PRICES. THEY WERE EXTREMELY PATIENT.

VERY IMPRESSED. CALLED WITH A HEATING PROBLEM. THE SERVICE DEPARTMENT WAS POLITE AND SET UP A TIME FOR THE NEXT DAY. THERE WAS NO 2-4 HOUR TIME WINDOW, THEY SAID AN EXACT TIME. THE NEXT DAY THEY CALLED THE CORRECT PHONE NUMBER AND THE TECHNICIAN ARRIVED ON TIME. SERVICE WAS DONE QUICKLY, THE TECHNICIAN WAS POLITE AND INFORMATIVE. I PURCHASED A MAINTENANCE AGREEMENT BASED ON THIS EXPERIENCE. PRICES WERE COMPARABLE TO OTHER COMPANIES.

THE NEW FURNACE HAS EVERYTHING WE WANTED AND IS VERY QUIET. THEY JUST CALLED TO START UP OUR AIR CONDITIONER FOR US, WE DID NOT HAVE TO CALL THEM. THEY WERE NEAT, ON TIME, KNOWLEDGEABLE AND TIMELY WITH THE QUOTE. WE WERE VERY PLEASED.

TECHNICIAN CALLED BACK LATER AND ADVISED ON TYPE OF FILTER TO USE THAT WOULD ELIMINATE ANY COSTLY MODIFICATIONS.

IT TOOK TWO TIMES TO FIX OUR FURNACE, IT STILL IS NOT RUNNING RIGHT.

I SIGNED A MAINTENANCE CONTRACT. I WAS SO IMPRESSED WITH THEM. THEY TRIED TO WALK ME THROUGH A COUPLE THINGS TO SEE IF THEY COULD HELP ME WITHOUT HAVING TO COME OUT. THEY WERE VERY POLITE, NICE AND PROMPT AND LEFT THINGS CLEAN.

I HAVE AN OIL FURNACE AND THEY HAVE A TECHNICIAN WHO REALLY KNOWS OIL FURNACES. THEY ARE REALLY GOOD.

HEAT STOPPED WORKING SATURDAY NIGHT. WE CALLED SUNDAY AM-CALL WAS ANSWERED PROMPTLY. TECHNICIAN CAME OUT AT TIME HE PROMISED. WAS ABLE TO GET HEAT GOING- REPLACED CONTROL PANEL ON NEXT DAY. SINCE WE HAVE A SERVICE AGREEMENT WITH THEM AND UNIT HAD BEEN RECENTLY INSPECTED, THE DIAGNOSTIC FEE WAS WAIVED. WE CONTINUE TO BE EXTREMELY SATISFIED WITH THIS HIGH CALIBER COMPANY,

I WAS HAPPY WITH THEIR SERVICEMAN WHO TOLD ME IT WOULD BE A TEMPORARY FIX AND THAT IT WOULD LIKELY NEED A NEW BLOWER MOTOR WHICH WOULD IN ALL LIKELIHOOD BE TOO EXPENSIVE FOR THE AGE OF THE FURNACE. I HAD THEM COME AND QUOTE A NEW FURNACE, BUT HAD TO HAVE THEM COME OUT AGAIN TO RE-QUOTE AS THE FIRST SALESMAN LEFT TOWN FOR AWHILE (THE BOSS DIDN'T SEEM TO KNOW WHY HE WAS GONE NOR WHEN HE WOULD BE BACK). THE NEXT SALESMAN WHO CAME HAD A COMPLETELY DIFFERENT OPINION ON WHAT SHOULD BE DONE (180 DEGREES OPPOSITE OF THE FIRST ONE). HE TOOK THE INFO, BUT NEVER CALLED WITH A QUOTE OR SENT AN E-MAIL IN RESPONSE.

THEY WILL WORK WITH YOU IN A TIMELY FASHION, THE GUYS ARE PROMPT AND COURTEOUS. THERE HAD BEEN A MIX UP IN COMMUNICATION WITH ONE TECHNICIAN, THEY RESOLVED THAT ISSUE.

DIDN'T EXPLAIN BEFORE THE VISIT THAT THE PRICE QUOTED FOR THE MAINTENACE FEE WAS ONLY FOR UP TO 2 HOURS, (FOR 2 FURNACES) AFTER THAT THEY CHARGE AN HOURLY FEE. I DIDN'T REALLY FEEL LIKE THE PROBLEM I WAS HAVING WITH MY SYSTEM WAS ADDRESSED.

THEY'VE ALWAYS DONE AN OUTSTANDING JOB. THEY'RE ALWAYS REALLY GOOD ABOUT RETURNING PHONE CALLS AND BEING ON TIME.

GOOD OVERALL SERVICE, THEY SPEND ENOUGH TIME TO BE THOROUGH, I HAVE PURCHASED A MAINTENANCE CONTRACT WITH THEM BASED ON PREVIOUS EXPERIENCES.

THEY RESPONDED QUICKLY AND ARE RELIABLE.