Control Tech Heating & Air Conditioning Inc

HEAT PUMP WAS SUPPOSEDLY UNDER WARRANTY, BUT THAT PART WAS NOT UNDER WARRANTY. FRUSTRATED ME.

WE TRUST ALAN WINTERS OPINION BASED ON YEARS OF EXPERIENCE OF WORKING WITH MY HOME AS WELL AS MY MOTHERS. OUR EXPERIENCE HAS BEEN THAT HE IS ALWAYS TRUTHFUL AND OFFERS THE BEST REASONABLE SOLUTION TO ANY PROBLEMS AS OPPOSED TO JUST SELLING US WHENEVER HE CAN. HIS EMPLOYEES ARE ALSO EXTREMELY PROFESSIONAL FROM WHAT WE HAVE SEEN.

MY TECHNICIAN WAS VERY THOROUGH AND DEFINITIVE IN HIS DIAGNOSTICS AND RECOVERY. MY HOUSE WENT FROM A HOT HOLE, TO A COOL CLIMATE- IN A MATTER OF DAYS. MY FEE SEEMED NOMINAL FOR THE LUXURY OF AN AIR-CONDITIONED HABITAT.

JOB 1: HE DID A GREAT JOB. HE ANSWERED QUESTIONS ABOUT THE JOB. THEY ARE A WONDERFUL COMPANY. THEY GIVE YOU A DISCOUNT IF A PROBLEM IS FOUND, WHEN YOU ARE ON THEIR MAINTENANCE PROGRAM. JOB 2: THEY CAME DURING A HEAT WAVE AND I HAD TO WAIT A WEEK BEFORE INSTALLATION. (IT WAS A REASONABLE TIME COMPARED TO OTHER COMPANIES I HAD CALLED.) THEY ANSWERED ALL OF MY QUESTIONS IN A THOUGHTFUL MANNER. FROM THEIR SERVICE TO SALES TO REPAIR THEY ARE VERY KIND PEOPLE. IT HELPED, ME BEING A PREVIOUS CUSTOMER, THEY WORKED ME IN A LITTLE FASTER. THEY ARE A WONDERFUL, PROMPT AND CARE GIVING COMPANY. I WOULDN'T USE ANYONE ELSE. JOB 3: GABE, AND THE RECEPTIONIST, WERE KIND AND RESPONSIVE TO MY CONCERN. THERE WAS NO CHARGE, BECAUSE IT WAS STILL UNDER WARRANTY. CONTROL TECH GOES BEYOND ORDINARY SERVICE.

THEY WERE EARLY, AND CALLED TO SEE IF IT WOULD BE OKAY TO COME THEN, THEY EVEN TOOK THEIR SHOES OFF.

I HAVE SOME SPECIAL NEEDS, THEY WERE AWARE OF BECAUSE OF PREVIOUS EXPERIENCES. THEY COULDN'T COME RIGHT AWAY BECAUSE OF THE LIGHTNING STORM, SO THEY CALLED TO TRY & RESOLVE THE PROBLEM BY TALKING ME THROUGH IT. WHEN THAT WASN'T SUCCESSFUL, THEY DID EVERYTHING THEY COULD TO COME OUT AS SOON AS POSSIBLE. MY HUSBAND DEALT WITH THE SERVICEMAN, THE OFFICE, & THE OWNER, & WAS VERY IMPRESSED AT EVERY LEVEL. THEY'VE RESPONDED AS QUICKLY AS POSSIBLE, & THE WORK IS OUTSTANDING. WONDERFUL WORK CLEANING THEIR MESS, WE HAVE SUCH CONFIDENCE IN THEM BASED ON WORKING WITH THEM BEFORE, THAT WE DON'T FEEL THE NEED FOR ADDITIONAL ESTIMATES. THE PEACE OF MIND IS DEEPLY APPRECIATED. MY HUSBAND HAS USED THEM AS AN EXAMPLE IN HIS STAFF MEETING. THEY ARE A ROLE MODEL FOR CUSTOMER SERVICE.

TUCKER SPENT A COUPLE OF HOURS DOING A THOROUGH JOB IN A PROFESSIONAL, KNOWLEDGEABLE MANNER. WE WERE VERY PLEASED. WE WOULD USE THEM AGAIN. WORK DONE IN APRIL, 2005.

I'VE USED THEM OVER 20 YEARS. I LIKE THEM BECAUSE THEY ARE HONEST AND DEPENDABLE, THEIR SERVICE MAINTENANCE, IT IS VERY WELL WORTH IT! THEY ARE VERY RELIABLE AND CALL YOU BACK WITHIN 15 MINUTES.

THE PRICE WAS REASONABLE AND THEY SHOWED UP ON TIME.

THEY CAME PROMPTLY ON A SUNDAY, AND IT WAS ONE OF THE HOTTEST DAYS OF THE YEAR. THEY WERE INFORMATIVE AND HELPFUL.

OUTSTANDING SERVICE AND PROFESSIONALISM.

SERVICE TECH. WAS VERY HONEST AND ONLY PERFORMED NECESSARY WORK. WE THOUGHT WE MIGHT NEED A NEW UNIT B/C WE'D BEEN AWAY ON VACATION WITH THE AIR TURNED OFF. WHEN WE RETURNED THE HOUSE WAS 87 DEGREES AND THE AIR SEEMED LIKE IT COULDN'T COOL THE HOUSE. IT WAS TAKING HOURS TO COME DOWN A SINGLE DEGREE. THEY EXPLAINED THIS WAS DUE TO THE HEAT WAVE AND OUR SYSTEM WAS BASICALLY FINE WITH THE EXCEPTION OF NEEDING A MINOR CLEANING. THEY FIT US INTO THEIR BUSY SCHEDULE DURING A HEAT WAVE AND WERE COMPLETELY HONEST ABOUT WHAT NEEDED TO BE DONE.

I AM A REALTOR. FOR A NUMBER OF YEARS I HAVE USED ONLY CONTROL TECH WHENEVER MY LISTINGS NEED FURNACE OR A/C WORK, CLEANING OR INSPECTIONS. I HAVE ALWAYS BEEN TREATED WITH THE UTMOST RESPECT AND THEY ARE ALWAYS RESPONSIVE TO MY NEEDS AND/OR THE NEEDS OF MY CLIENTS. THIS TIME I NEEDED THEM FOR MY PERSONAL RESIDENCE AS WE HAVE BEEN TRYING TO SQUEEZE OUT ANY REMAINING TIME WITH OUR 25 YR. OLD FURNACE & 19 YR. OLD A/C. THIS 90 DEGREE HEAT WAVE WAS JUST TOO MUCH FOR OUR OLD SYSTEM. WE HAD A "NO COOL" SERVICE CALL AND JEREMY (#1) WAS AT OUR DOOR WITHIN 1 1/4 HRS. THE NEWS WAS BAD. HE GOT THE A/C GOING, BUT TOLD US WE COULD NO LONGER PUT OFF THE INEVITABLE, WE HAD TO HAVE A NEW A/C. WE ORDERED A NEW A/C & FURNACE, BUT THEY COULD NOT BE INSTALLED FOR 8 DAYS. THE NEXT DAY ANOTHER "NO COOL" SERVICE CALL FOR US, JEREMY WAS AT MY DOOR WITHIN 45 MIN. AND GOT US BACK ON FOR THE LAST TIME. THE CONTROL TECH FOLKS WERE ABLE TO GET US RESCHEDULED & INSTALLED WITHIN 2 DAYS FROM ORDERING.

JOHN, THE TECHNICIAN, WAS AT OUR HOME IN LESS THAN HOUR. PLEASANT, VERY EFFICIENT, AND VERY PROMPT AT CORRECTING THE PROBLEM.

EXCELLENT EXPERIENCE. THEY WERE ABLE TO RESPOND TO US IMMEDIATELY WHEN OUR AIR WENT OUT IN THE HEAT OF SUMMER. MARK, THE TECHNICIAN, WAS VERY FRIENDLY AND PROFESSIONAL, AND WORKED WITH ME TO MAKE SURE THAT I KNEW WHAT WAS HAPPENING AND HOW WE COULD GET THE BEST PRICE FOR WHAT WE NEEDED. I RECOMMEND THEM - IN FACT, I SIGNED UP FOR A SERVICE CONTRACT TO CONTINUE TO USE THEM IN THE FUTURE.

THE TECHNICIAN FOUND THE TIME DELAY ON A VERY OLD A/C UNIT HAD FAILED AND THE CAPACITOR WAS INOPERABLE. IT WAS 85+ DEGREES OUTSIDE, AND INSIDE, THE HOUSE. WE WERE VERY APPRECIATIVE THAT A TECHNICIAN WAS AVAILABLE AND WAS ON TIME AND VERY POLITE.

THE TECHNICIAN WAS VERY POLITE AND INFORMATIVE. HE CALLED A POTENTIAL PROBLEM TO OUR ATTENTION. HE WAS PUNCTUAL, THOROUGH AND VERY PROFESSIONAL. THE SPRING MAINTENANCE WAS INCLUDED IN OUR MAINTENANCE AGREEMENT FOR SPRING AND FALL WHICH WAS APPROX. $130.00 PER HOUSE. THE NEW RENTAL PROPERTY WAS $69.95 FOR AIR CONDITIONER MAINTENANCE AND CLEANING, THIS DID NOT INCLUDE ANY MAINTENANCE AGREEMENT.

THE TECHNICIAN WAS ON TIME, VERY PROFESSIONAL AND KNOWLEDGEABLE. APPARENTLY OUR SYSTEM HAD BEEN JURY RIGGED OVER THE YEARS, AND HE HAD TO SORT THAT OUT -- BUT HE KNEW WHAT HE WAS DOING, AND DID A NICE JOB.

THEY WERE ON TIME AND ACTED POLITELY. THEY GAVE ME THE UNIFIED NEIGHBORS DISCOUNT WITHOUT ASKING FOR ANY VERIFICATION.

THE SERVICE TECH WAS POLITE, THOROUGH, CONSCIENTIOUS, AND PROFESSIONAL. HE TOOK THE TIME TO MAKE SURE THE UNIT WAS CLEANED AND IN GOOD SHAPE. WE WERE SO PLEASED WITH THE SERVICE THAT WE AGREED TO SIGN A MAINTENANCE CONTRACT.

THEY MADE A SERVICE CALL JUST TO GIVE IT A DIAGNOSIS. THEY COULDN'T FIX THE PROBLEM (BECAUSE THE PROBLEM WAS THAT THE AC UNIT WAS TOO BIG FOR OUR HOUSE!), SO THEY SIMPLY TOLD US TO BE CAREFUL NOT TO SET THE TEMP TOO LOW TO AVOID FORMING ICE. THEY SPENT ABOUT 7 HOURS HERE OVER TWO DAYS, AND THE CHARGE WAS STILL THE BASIC DIAGNOSTIC HOUSECALL PRICE OF &75. WE WERE VERY IMPRESSED WITH THEIR SERVICE. I SHOULD ALSO ADD THAT WE CALLED FOR SERVICE AROUND 11 AM, AND THEY WERE AT OUR HOUSE BY 3 PM, AND IT WASN'T EVEN REALLY CLASSIFIABLE AS AN EMERGENCY. VERY RESPONSIVE.

THE SERVICE TECH ARRIVED APPROX 15 MINUTES AFTER THE SCHEDULED 4 PM APPOINTMENT. HE FOUND THE SYSTEM WORKING PROPERLY AND ONLY NEEDED TO ADD FREON. THE FREON WAS AN ADDITIONAL CHARGE OUTSIDE THE MAINTENANCE CONTRACT. HOWEVER, BECAUSE OF THE MAINTENANCE CONTRACT I RECEIVED A 15% DISCOUNT ON THAT COST. I WAS UNABLE TO USE THE ANGIE'S LIST $25.00 COUPON AS IT CANNOT BE USED IN COMBINATION WITH ANY OTHER DISCOUNT. THIS WAS CONTRARY TO WHAT THEY DID FOR ME IN THE FALL WHEN I HAD A REPAIR DONE. I AM IN COMMUNICATION WITH THE OFFICE TO SEE IF I AM ELIGIBLE TO USE THE ANGIE'S LIST COUPON.

THEY SAID THEY HAD NO OPENINGS FOR THE CURRENT WEEK AND WOULD PUT ME ON A WAITING LIST. THREE WEEKS LATER! THEY RETURNED A CALL AND ASKED IF I STILL NEEDED SERVICE? I SAID, "NO, THANK YOU." I THOUGHT THIS WAS A LITTLE LONG TO WAIT FOR A SERVICE CALL.

CAME OUT PROMPTLY WHEN WE REQUESTED A QUOTE. EXPLAINED IN DETAIL WHAT WAS NEEDED. WE DID NOT CHOOSE THEM ONLY BECAUSE PRICE WAS HIGHER THAN ANOTHER FIRM'S, AND WE COULDN'T SEE ANY BENEFIT TO PAYING THE HIGHER PRICE.

THE PRICE IS FOR THE SERVICE CONTRACT AND I ONLY HAVE TO PAY FOR ADDITIONAL PARTS. I LOVE THOSE GUYS THEY ARE GREAT!