Control Tech Heating & Air Conditioning Inc

We looked at several companies, they had the highest rating on Angie's List. We have been pleased so far.

I use them all the time. I have a service contract with them. They are very quick to respond. They worked very hard to get the problem diagnosed and resolved. They went the extra mile and I am very satisfied with what they did. I will certainly continue to use them.

The service people who come from Control Tech are always punctual, polite, describe thoroughly what the problem is and the cost to fix it. They also advised that due to age of furnace it may not last to much longer but did not try to sell me new furnace at that time. I appreciated that.

Dave inspected the equipment and made sure things were in good shape. What I liked the most, though, was that he ran through the operation of the air cleaner and the humidifier and explained what I could do to make sure they worked at their best. He also noted the difference (or similarity) in pricing between his company and the Internet. His explanations were very helpful and patient.

IT WAS A VERY BAD EXPERIENCE. SEE ABOVE

For this service PM, the technician arrived as agreed. He went straight to work and completed the service in a very reasonable amount of time. When the technician entered my home to access the thermostat, he wore shoe covers, announced himself and was respectful of my dog. I have used this company since the late '90's for my heating and cooling system needs. The process from the front office interaction through the completion of the technician's service has always been very professional. Scheduling is easy and done to accommodate my schedule; technicians are clean, uniformed and polite. Information is given and questions answered in terms easy to understand. I choose to use a schedule preventive maintenance agreement with this company. A reminder is sent at the proper time of year reminding you to schedule your service.

We have an agreement with them in which they come out three times a year and check out furnace, so we have been using them for several years. We had never used them for anything big like this. We had three companies come out and give us estimates. They are extremely knowledgeable about all the systems that they carry. The guy that came out did the estimate part of it and gave us multiple options. He figured out exactly by our square footage what size equipment needed to be effective for our house. He was very on the ball. You could tell that he was very knowledgeable on all the different equipments. When they came out to put it in they were two different guys. What amazes me is every time they walk in my house they put little booty things on their feet. All of them were very professional. While they were putting it in the guy that had given us the estimate came out and was checking to see if they were here and asked if there was any problems or questions. After a week he came back out to check the whole system. I felt that I was lucky. I have recommended them to a couple of my friends and they have been given estimates.

He was courteous, on time, professional, not chit chatty, and explained satisfactorily what needed to be done.

They were good and did a lot of work. Their customer service was good. They had to run some cable around the wall of the house and we didn?t like the way it looked. So they were able to come up with some gutter like product. Now everything looks fine. We had some issue come with the furnace couple of months after it was installed. The guy came by on his way home and took care of it without any charge.

We have a 1993 8,300 sq ft ranch style home that we have slowly been updating. The back bedrooms and bathrooms were very cold. Control Tech discovered small, narrow trunklines were installed when the house was built. They disconnected, removed, and hauled away old trunkline and excess flex ducts. Installed new 20 x 10 metal duct trunk line 60' with turn. Also installed new metal branch ducts to all bedrooms, bathrooms, and master bedroom walk-in closet. The hallways, foyer, and second bedroom ducts were reconnected to new trunkline. Then the thermostat was relocated to inside the master bedroom because that's where it gets chilly fast. What a difference this has made in our home. Last year they replaced two furnaces for us and our gas bill went down. Now the air is really flowing warmly and wehneed to have the thermostat cranked down because it gets so warm in the house. We've used them over 13 years now and will continue to do so.

There was a miscommunication at the beginning. They were good once we got the time set correctly. We just liked their estimate and what they were going to do. They were also recommended by somebody else on Angie's List. We were not there when they did the work. We had to trust them. The work was done neatly and there was no mess left behind. My husband was satisfied. Their price was comparable to the other estimate that we got. We have had to trust every person that we have used, and they have all done well.

The tech was very professional and explained in detail what neededf to be done. He also offered several options to help reduce cost. I was very pleased with their response and service work.

We did not have a very good experience with them. They came out to clean and do maintenance. The service tech said he found another issue and said they would have to go on the hourly rate. He could not find the issue, but told me that it was a big deal and that if I turned my furnace back on that my house could blow up. He sent a salesman out to sell me a new furnace. I did not want to buy a new furnace on the spot. We had another company come out and was able to find and fix the issue for $40.00. We had used them for years before this, but now I have lost trust in their company.

Great! Service price was Great and the cost on the igniter was high.

Great - very responsive. Took a little while to get scheduled but we weren't in a hurry. Tech showed up on time, protected all floors and walls; sales person showed up soon thereafter to make sure they were doing what we requested. Took about 1.5 days. System is quiet.

I like their prices. The gentleman I dealt with was very straight forward. Their service is prompt and they've given me good advice.

Excellent. The part necessary to fix the issue was not immediately available so he "bandaged" it until the parts were available. The technician came out the same day to evaluate the problem and was back within a week with the correct parts to fix the issue. I truly appreciated the breakdown of the necessary and the recommended repairs so our family could decide accordingly. As always, the technician was extremely friendly, helpful and courteous.

As far as the cleaning, it went well. The problem arose when the tech told me I had a non-working damper which needed to be replaced at a cost of $502.00! My home is under a home warranty therefore, I had to call the warranty company first before any repairs were made. They sent out their tech who checked the damper and found absolutely no problem. I watched as he tested it 3 times!! Unfortunately they had to charge me $85 for the service call. I called Control Tech and asked them to credit my account for the $85. They refused saying the damper was bad as they stated. How absurd! The other company tested it three times and found no problems. I've tested it since and it's working fine. As far as I'm concerned, you pay for service and should receive it from a company. "Customer Service" starts when you have a problem and ask the company to stand behind their work and techs. This company receives an outright "F" in Customer Service!! Beware!!

They did a good job. I am happy with the install, which is what I think is the most important part. They had excellent follow up. They sent someone out to check out the furnace and the installation after it was complete. You can call them and they will give you advice, they have been really good to work with. They were not the cheapest but the service I got was well worth it.

We are extremely happy with them. I am overdue for them to come. They keep setting an appointment and I have to keep breaking it. We have a maintenance agreement with them for two checkups. They sell air filters at a discounted rate if you have an agreement with them to come twice a year. Our house wasn't very old and we had fought and fought with our heating and air conditioning units. We finally had a couple of different companies come out and give us estimates. They are very personable and friendly. They are very, very knowledgeable. We went to the place of business on a Saturday morning and met with the owner. We were there about 4 hours while he told us about all the different options because we didn't know about a heat pump. He gave us a complete rundown on all the different types. He came and did an evaluation and helped us decide. Then they installed it. We didn't feel high pressured or anything. We are the type that will get 15 estimates before we decide and we had gotten several when we met with the guys at Control Tech. They stood way out in our minds.

Technicians arrived on time and did their job in a professional manner. i.e. they worked steadily all day, cleaned up after themselves and were courteous and arrived on time. The job was completed in less than a week.

They did a great job. Salesperson, Jim, came out on short notice, and even drove to workplace to have me sign paperwork. Install went great, and we are very happy with the new unit.

My heat pump AC unit was running, but the blower on the furnance wasn't coming on. Chris came out within 30 minutes of taking my call on Saturday afternoon. The blower itself had been replaced last spring. He had to replace the main control board. He called back to his shop and they said they had one. He went to get it, came back and installed it promptly. With the purchase of the service maintenance agreement (included in the amount above) I did get a discount on the repair. I felt like the after hours rate was a little high, but all in all I had quite a positive experience. Chris was very curteous and professional.

Their professionalism is great. Every tech they have sent out has been well scheduled and knew what they were doing. They put shoe booties on when they come in to your house. I have never had a moments trouble out of them.

Hi, I was really impressed with the prompt response I received when I called because our air conditioning was out. We had received a price from another service provider that seemed a little high. I wanted to get a competitive bid. Control Tech came out that afternoon and put the proposal together at our kitchen table. The price was less, and I could tell by the detail that everything was included. I was a little disappointed when I found out that it would be the following week before they would receive the coil (it was out of stock). We were tentatively scheduled for Tuesday of the following week; however, the coil must have arrived early because the installation crew showed up on Monday at mid-morning. I believe the installation must have been little bit more comlicated that originally estimated. The crew that was here worked through the day, and until about 9:00 before the work was completed. The price remained the same as quoted. We are very pleased with the installation, and with the operation of the A/C system in general. It was a great experience working with Control Tech.