Indiana Foundation Service

THEY WERE VERY POLITE, PUNCTUAL AND PROFESSIONAL. THEY ARRIVED ON TIME FOR THE ESTIMATE, EXPLAINED THAT FOR THE SIDEWALK THEY WOULD NOT RECOMMEND THEIR PRODUCT, AS IT WOULD BE COST PROHIBITIVE. AS TO THE GARAGE, GAVE AN ESTIMATE ON THE SPOT ALTHOUGH IT WAS VERY EXPENSIVE. THE COST WAS OVER TEN TIMES HIGHER THAN OTHER OPTIONS, $5,300.00.

CAME OUT RIGHT AWAY TO GIVE AN ESTIMATE. WAS VERY PROFESSIONAL AND FRIENDLY. GAVE A REASONABLE ESTIMATE. WAS ABLE TO SHOW US A PROGRAM ON HIS LAPTOP THAT EXPLAINED WHAT WAS HAPPENING TO THE FOUNDATION. DECIDED TO GO WITH ANOTHER COMPANY, BUT THEY WERE VERY COMPETITIVE.

RECEIVED A LETTER FROM THE COMPANY AFTER SCHEDULING AN APPOINTMENT. SERVICE REP CAME ON TIME. CALLED WHEN HE THOUGHT HE WOULD BE LATE. DISCUSSED WORK TO BE DONE AND WARRANTY THAT WOULD BE GIVEN.

I WAS VERY PLEASED WITH THE PROFESSIONALISM. THE SALESMAN WAS ON TIME AND VERY THOROUGH. THEY EVEN CONFIRMED THE APPOINTMENT IN WRITING. WHEN THE WORKERS BEGAN, THEY THOUGHT THE SUMP PUMP WOULD BE BETTER IN A DIFFERENT LOCATION THAN THE SALESMAN AND I DISCUSSED. IT MEANT MORE WORK FOR THEM, BUT THEY THOUGHT IT WOULD BE BETTER IN A DIFFERENT CORNER. I REALLY APPRECIATED THEIR INPUT. THEY WERE LOOKING AFTER THE CUSTOMER, AND NOT JUST DOING WHAT'S EASY.

THEIR SYSTEMS DESIGN SPECIALIST, KEITH TINSMAN, CAME OUT AND WALKED ME THROUGH THE PROCESS, ANSWERED QUESTIONS, AND LEFT MATERIALS FOR ME TO REVIEW. I FELT VERY COMFORTABLE MOVING FORWARD WITH THEIR PROPOSAL, AND THE GENTLEMEN WORKING ON THE PROJECT WERE VERY PROFESSIONAL AND WORKED IN A TIMELY MANNER. ALTHOUGH I DID HAVE TO ASK SEVERAL TIMES FOR A FEW FINAL THINGS TO BE DONE BEFORE COMPLETION, THEY WERE DONE WITHOUT PROBLEMS.

IT WAS JUST GOOD FROM THE SALESMAN TO THE CREW THAT THEY SENT OUT (WHICH WAS TOP NOTCH). CLEAN, COURTEOUS AND ALWAYS ON TIME. YOU COULD JUST TELL THAT THEY KNEW WHAT THEY WERE DOING. MY HUSBAND WENT DOWN TO THE BASEMENT AND ONE OF THE TECHS WALKED HIM THROUGH EVERYTHING THAT THEY WERE DOING.

THEY HAD ONE OF THE GUYS COME BACK AND LAY DOWN A CARPET SUPPORT FOR INSTALLATION.

VERY PROFESSIONAL AND RESPONSIVE. WE HAVEN'T YET HAD A HARD ENOUGH RAIN TO SEE HOW THE REPAIRS WILL HOLD UP.

THEY WERE COURTEOUS AND PROMPT IN REPLYING TO MY REQUEST FOR AN ESTIMATE ON A PROPERTY I AM BUYING. I EVEN HAD TO CHANGE THE DATE, AND THEY WERE STILL VERY COURTEOUS. DAVE BERGQUIST DID THE ESTIMATE AND CAME TO MY HOUSE TO DISCUSS THE SITUATION. I PLAN TO HAVE THE WORK DONE WHEN I HAVE POSSESSION OF THE PROPERTY. I WAS IMPRESSED BY DAVE'S PROFESSIONAL APPEARANCE AND KNOWLEDGE OF THE PROBLEMS. I HAD AN ESTIMATE FROM ANOTHER COMPANY-- WHICH WAS HALF THE COST OF IND. FOUNDATION, BUT I AM CONVINCED THE QUALITY OF WORK AND MATERIALS WILL BE WORTH THE EXTRA MONEY.

THEIR ESTIMATOR CAME OUT, ENTERED THE CRAWL SPACE, AND PULLED THE FOAM BOARD INSULATION OFF THE WALLS TO CHECK THE FOUNDATION. HIS ASSESSMENT OF THE WORK WAS THAT $8,384 WORTH OF WORK NEEDED TO BE DONE WHICH INCLUDED THE VAPOR BARRIER PLUS FOUNDATION PIERING AND LINTLE REPAIRS. WE HAD A SECOND OPINION PERFORMED BY A STRUCTURAL ENGINEER FROM TRIAD ASSOC. INC. THE ENGINEER FONUD NO NEED FOR ANY OF THE FOUNDATION REPAIRS RECOMMENDED BY INDIANA FOUNDATION SERVICE. AFTER CONTACTING INDIANA FOUNDATION, THEY WOULD NOT LET ME SPEAK TO THE GENERAL MANAGER AND HAD ME TALK WITH A SUPERVISOR WHO HAD THE ESTIMATOR CALL ME BACK! HE STARTED BACK TRACKING SAYING THAT THE WORK DIDN'T NEED TO BE DONE NOW, BUT WOULD BE NEED SOMETIME BETWEEN 5-7 YRS TO 30 YRS FROM NOW! THIS ESTIMATOR BOGUS OPINION ALMOST COST ME THE SALE OF MY HOME AND COST ME $435 FOR THE STRUCTURAL ENGINEERING REPORT! I WOULD LIKE INDIANA FOUNDATION TO REIMBURSE ME FOR THIS COST. THE 2584.00 PRICE FOR THE VAPOR BARRIER IS EXCESSIVE.

THE WORK PERFORMED WAS VERY GOOD. THEY DID IT ALL IN ONE DAY. THEY HAD TO RESCHEDULE TWICE. THEY ALSO HAD TO RETURN TO PERFORM ONE SEALING TASK THAT WAS OVERLOOKED

VERY POLITE AND PROFESSIONAL. EVERYTHING WAS SOMETHING A DO-IT-YOURSELFER COULD DO. SO THERE SERVICES WERE NOT REQUIRED AND NO CHARGE FOR THE ADVICE.

VERY SATISFIED. THEY MASKED OFF OPENINGS TO KEEP THE DUST DOWN AND DID AN EXCELLENT JOB OF CLEANING UP AFTER THEMSELVES. IT RAINED HEAVILY THE NEXT DAY AND THE DRAIN AND PUMP KEPT MY BASEMENT DRY.

HE CAME OUT AND TOLD US TO TRY AND CAULK INSTEAD OF INSTALLING A PUMP FOR $2500! WE WERE SO THANKFUL FOR THE ADVICE AND GUIDANCE WHEN WE DIDN'T KNOW WHAT TO DO. WE WOULD CERTAINLY CALL THEM FOR WORK IN THE FUTURE.

THEIR PEOPLE WERE TIMELY, EFFICIENT, KNOWLEDGEABLE AND COURTEOUS.

KEITH TRIED TO SELL ME MORE PIERS THAN WHAT I NEEDED.

GAVE GREAT ADVICE, AND EVEN POINTED OUT THINGS I CAN TAKE CARE OF MYSELF. OBVIOUSLY NOT INTERESTED IN CREATING WORK FOR THEMSELVES OR TAKING ADVANTAGE OF A SINGLE WOMAN. THEY'VE BEEN OUT THREE TIMES WITHOUT CHARGE, AND HAVE MADE A GREAT IMPRESSION.

THEY WERE PROMPT AND FINISHED AHEAD OF SCHEDULE.

HIGH QUALITY AND WELL TRAINED PEOPLE. THERE WAS A CRACK IN MY FOUNDATION AND THEY DUG DOWN THROUGH MY PATIO AND CORRECTED THE PROBLEM, RESTORING THE PATIO SURFACE, ACCEPTABLY.

THEY DID IT IN ONE DAY. REMOVED & REPLACED TWO PLANTS. RESTORED EVERYTHING TO A NEAT CONDITION.

DAVE, THE REPRESENTATIVE, WAS ON TIME FOR 3 DIFFERENT APPOINTMENTS. HE WAS VERY THOROUGH AND PATIENT WITH ME IN EXPLAINING THE SYSTEM SO THAT I COULD UNDERSTAND. THE WORKMEN WERE ALSO VERY COURTEOUS AND HELPFUL IN EXPLAINING THE JOB. HAVEN'T HAD ANY HARD RAINS SINCE IT WAS INSTALLED, BUT IT COMES WITH A TRANSFERABLE WARRANTY.

I HOPE WE DO NOT EVER NEED TO USE THIS COMPANY BUT IF WE DID NEED THIS TYPE OF WORK DONE WE WOULD USE THEM.

DAVE BERGQUIST MADE INITIAL VISIT AND SET UP CONTRACT. THE AMOUNT OF MONEY SEEMED A LOT, BUT WHEN THE MEN DID THE ACTUAL WORK, I REALIZED THAT THE MONEY WAS WORTH IT. TIM & HIS WORKERS ANSWERED ALL QUESTIONS AND HE WAS VERY KNOWLEDGEABLE!

OVERALL, I WAS VERY HAPPY WITH THE SERVICE. THE FIRST GUY TO COME OUT AND GIVE ME AN ESTIMATE, LEFT ME WITH A VERY GOOD IMPRESSION -- THAT I WAS DEFINITELY GOING TO GET GOOD QUALITY WORK THAT NEEDED TO BE DONE. I DIDN'T GET ANY OTHER ESTIMATES, SO I DON'T KNOW HOW COMPETITIVE THEIR PRICES ARE, BUT MY PRIMARY CONCERN WAS HIGH QUALITY, SO I DIDN'T CARE IF THEY WERE MORE EXPENSIVE THAN THEIR COMPETITORS. I DIDN'T GIVE THEM AN 'A' ON QUALITY BECAUSE THE CLEANSPACE PLASTIC DIDN'T LOOK NEARLY AS PERFECT AS IT DID IN THEIR SALES PAMPHLET. SOME PLACES WHERE THE SEAM TAPE DIDN'T STICK TO THE PLASTIC AND SOME UNEVENNESS IN THE CRAWLSPACE FLOOR, THAT I HAD HOPED THEY WOULD SMOOTH OUT, COMBINED TO GIVE A SOMEWHAT ''MESSY'' LOOK TO IT, BUT OVERALL, IT LOOKS LIKE IT SHOULD DO THE JOB AS ADVERTISED.

AN INSPECTION WAS MADE OF MY BASEMENT AND THE RECOMMENDATION MADE NOT TO DO ANYTHING AT PRESENT, AS THE NEW DEHUMIDIFIER WAS DOING IT'S JOB. I WAS VERY IMPRESSED WITH THE ATTITUDE AND HONEST ADVICE.