Indiana Foundation Service

From start to finish Indiana Foundation Service exceeded my expectaion I first meet Eric, our saleman, at the Home Show. His direct answers of my questions gave me a good idea of what was involved and a good ballpark estimate , which ended up being high when all was said and done. He arrived early for our appointment and was knowledgeable and professional. The office staff was able to answer question about scheduling and let me know that I should plan for two days to be safe. They called the day before to let me know that the crew would be there by 9:30 they arrive at 8:30 and introduced themselves and began measuring and protecting my floors. They were professional from start to finish let me know how they were progressing and made sure I was aware and okay with the solutions to the problems that arose. They finished ,much earlier then I expected ,cleaned up and walked me through the job to make sure I knew what to expect and that they were a call away if I had any questions.

Over all the work was ok. This was a home i was remodeling and they did not take care to clean up after they were done. I cleaned before the work started and when they left they left dust all over everything including the floor. They did not pay attention to detail when it came to finishing the concrete they poured. it could have been done much nicer but looked like they were in a hurry or did not know how to work a trowel. If your are going to have them do any work for you make sure you talk to them about the clean up afterwards so you know what to expect. I would get it in writing base on my experience. But now for the most important issue. Is the basement dry. I have to say so far so good. my basement walls still leak in a few spots but it just drips down and into the water guard and out via the sealed sumps. The humidity is below 40% and the damp smell is gone. If all goes well this spring and summer I will finish the basement.

I had been warned by a neighbor who had her work done a few years ago by another company that there would be grand chaos and dust all over everything throughout the house. I was, then, prepared for the worst. I did a lot of preparation for the crew?s arrival, even bought plastic drop cloths beforehand to cover living room furniture, my computer, etc. I moved or had someone else move furnishings and books, wall d?cor and small pieces. Everything else was moved to the center of the rooms. The crew pulled up the carpet from around the walls and took it away. On the first day of the job, the young foreman and two others arrived promptly, brought lots of plastic sheeting with them, moved whatever was left in the basement, and covered everything that didn?t move with plastic. In cutting the trench, they discovered that the house's original electric wiring was laid under the concrete floor. Twice their jackhammer nicked a wire, shutting down the operation due to power outage. I had to quickly find someone to make a repair the first time. The second time, no repair was done. That?s another story. Other than that, things went as anticipated.

They were very professional, did great work and cleaned up after themselves. I would highly recommend them.

Chose a different company to perform the work.

We were told originally that the entire basement needed to be waterproofed. They wouldn't fix anything that they take apart. The salesman didn't tell me anything about what they would do. We ended up just replacing the old sump pump.

I accepted a salesman's bid to install a triple sump with battery back-up on May 3. It was pricey, but worth the peace of mind. The weather was dry at the time and he said if I could wait until June someone would call to schedule an appointment. The contract stated that the pump must be installed before I went out of town in the third week of June. I never had a call to schedule the install. One day in June there was phone message that they would be coming the next day to install! I called the company to say I would not be available that day and was treated very rudely by the older woman who took my call. She first had my name wrong, then insisted that I had written that day in my contract, then said if I wasn't willing to be there the next day she couldn't schedule me until the end of June. After checking my contract I called again and told her if they could not schedule me before my trip as stated in the contract I would make other arrangements, so the install was scheduled immediately. The installers were punctual, polite and did an excellent job cleaning up. They didn't have the contract and so initially were hooking up the pumps to the wrong discharge lines, but changed them when I told them it was wrong. Two days later (Monday) I came home to the high water alarm and the battery back-up discharging even though the power was still on. The primary and secondary pumps were both in failure! I called three numbers for the company and could not connect to a human. Then I called the original salesman's number. He said the company was not responding to phone calls due to flooding (at a company that specializes in basement flooding prevention!) and that he would forward my call. I waited all day for a response. Finally I took the sealed cover off and determined that the installation allowed the floats from the two pumps to jam each other so that neither could turn on. I re-oriented the pumps and got them working. I have had to fix this problem twice more since then. I don't feel any safer than before I paid $1600. The company has never returned my calls.

Straight forward process that was perform well by this company.

They did a pretty good job of the sealing part, but some bluestone that was in our walkway was broken. We went out of town and when we came back it was replaced. They were very responsible in taking blame for the broken bluestone. Overall we were pretty happy with them.

They charged me $895 for each crack. They showed up on time and they did a good job and everything, but they were extremely high on price. I've been around this kind of stuff a lot of my life, with construction and this and that, and for what they did and how long it took them, they were just way overpriced. I bet they didn't have $100 in materials for both of them, if that. They did both of them in a day. The guy that did it, I confronted him about the price and he said, "Yeah, I know. There's really not that much to it." I had another small crack and he told me I could take care of it myself and where to get the materials. As far as being easy to work with and all that, they were OK. The only thing I can say, really, is that I thought they were way, way overpriced. Now, that may be the nature of the beast when you're talking foundation; it may all be that way. They really were good, but the price was pretty steep. It's fixed, it hasn't leaked and everything's good. I wouldn't use them again in the future because of the price, unless I checked around and their price was the norm.

They were prompt and did a good job. I did have to have them correct a couple of things before they left. But everything seems to be pretty good!

They were very professional. They had a thorough presentation and explained all the work that would be involved. They mentioned that they had a high standard for how our home would be treated. Their estimate was very competitive with other estimates I received. What I liked is that they were not high pressure.

They gave me an estimate, which is what I payed. I do not have an reason to complain, except that I was startled by the price. They got the job done in only three days.

Spent time above & beyond to help look over outside & basement & provide helpful information on what we can do to improve our leakage. Very helpful! The ONLY company that suggested improve drainage away from home (after my request). They offer downspout & sump discharge pipes to get water away. However, like the other major waterproofing companies, they would rather fix the symptoms (internal drain system around perimeter of basement walls) than the real problem (get the water away). Husband opted to install own drains away and replace sump pump & wait to see if still have water coming in before install a multi thousand $ proofing system.

Very well. Everything was explained. Two people were under the house while one person was in the house with me.

We had used Indiana Foundation before and have been very pleased with their work, this was no exception. We had noticed some cracks in our walls and in a particular corner of the house and they suggested having it stabilized with the piers. Didn't need to be home at all during the work that took only two days to complete.

Mr. Gard was very nice, punctual, and provided his professional opinion of what he recommended should be done to my home and why it was necessary. Although I opted to follow the advice of another provider, Mr. Gard was very complete and detailed in his analysis. He left two folders outlining the services and products he recommended, and his office followed up with a phone call later.

They agree some settling is taking place. Suggested I contact the original builder for their analysis and referral for correction if needed.

I did not select this contractor for the work, but I did like them and felt good with their proposal. It was a strict judgment call and I selected another vendor.

They showed up on time to do the work. They did everything that they said they would do. They took care of all the problems that we had.

Keith was very informative and courteous. He inspected the crawl and the foundation. He told us that the crawl had some mold and dampness because of insulation that had been sprayed on the walls four years ago, which also sealed up the vents so that no air could get in or out, thus causing moisture and buckling of our wood floors. He also noted the foundation was cracked. We did not have the work performed because we didn't think that we needed the sump pump and all of the other things that Keith was trying to sell us on.

Prompt and knowledgeable estimate. Definite scheduling. Careful and professional workers. One-day job.

They decided that we didn't need to proceed with it. They came out when they were supposed.

They worked quickly and effeciently. They cleaned up after the work. The system has worked extremely well. The water problem has been eliminated and the musty smell as well as the mold are gone.

Overall they did a good job. After telling us it would take up to 6-8 weeks to come out, we asked to be put on a wait list and were able to get work done within 2 weeks which was great because we wanted to complete other work in the basement. My only negative concern was the huge amount of dust they left. The foreman told us that was how they usually left their jobs because cleaning would take too long and add to the cost. The entire basement was coated in dust which took us some time to clean.