Indiana Foundation Service

The sales engineer came and looked over the situation and designed and laid out a system to take care of the water seepage problem and quoted a price that was reasonable. The sump pump would be installed under the stair well that is space of little utility. When the installers arrived they said they could not install the sump pump as designed and would have to move its location to an open corner in the family room which I would need to cover up or construct a cabinet around it. Also, I had already paid $100 for an electrician to install electric outlets under the stairs for the sump pumps. This was a disappointment in that there was not good coordination between the engineering and the installers. But, since they were here and ready to go to work, I let them go ahead with the revised installation. Other than that, the work progressed quite well and as far as I can determine, the installation has been successful. But, we have not had a severe enough storm since the installation to determine if it will take care of the problem.

They were here on time. They kept to their proposal. They were polite. All the workers, salesman, and receptionists were great.

The salesman inspected our basement for water residue on our basment wall in one corner. He said that the water was entering over the foundation wall. He said that the high level of mulch outside that wall was causing the rain water to spill over the foundation. He recommended installing a membrane to catch the water. When the installers came, they suggested black charcoal instead of the membrane and we liked that idea, since our mulch is very dark in color and the charcoal does not show as well as the other material. They removed some of the mulch and dug down next to the basement wall. Then they installed a black firm plastic barrier and then filled the area with black charcoal. They also extended the downspout about 9-10 feet to keep water away from that corner of the basement. The job was completed in a few hours, they worked very quickly. The landscaping was not disturbed and they cleaned the area well after completion of those tasks. We are pleased with the job.

They did a very nice job for me. I would use them again if needed.

Can I just first say that Tyrone and Zach, the two workers at our property, were beyond amazing? Phenomenal customer service, super friendly, and generally just two great guys to interact with. And the quality of their work? Even better. IFS was chosen by the sellers of our house to do $4,200 of foundation repair that was discovered through the inspection process. Some of the information, such as removing bushes and patio bricks in advance, was not relayed to us. Zach and Tyrone to the rescue! They carefully removed our plants and bushes, and put them back when finished. Same with the patio bricks, Zach even took the time to lay the bricks in the exact pattern on the opposite side of the patio. Loved my experience with Indiana Foundation, and you will too.

They did fine and also the workers were responsive. I had no complaints, but I would feel a lot more comfortable if they were reachable on the weekend. They did a very clean job.

They were absolutely the best. I would recommend them to anybody. They traveled the three hours up here, they stayed in a hotel three days and two nights and were here three days and they underbid the local guy. They were super nice. I would use them again in the future if I needed to.

We have had a lot of problems with water coming in and we have not had any problems after Indiana Foundation Service fixed our basement. So far everything has been dry and it's been wonderful because we have done the basement 3 times. We didn’t want to do it again anymore.

Indiana Foundation encapsulated our crawlspace last fall and installed a sump pump. During the recent rains we noticed that the drain they installed was holding water and not emptying. We called them to come check it and the two man crew was there waiting for us at the appointed time. They scoped out the problem and immediately set about to realign the drain so it would work properly at no extra charge. We were very pleased with their service.

We were experiencing some settling in the foundation and shifting door jams and cabinet doors. Keith came out and looked at our problems. He spent quite a bit of time explaining to us what we were seeing and why. He also explained what would indicate serious problems that would need repair. He did not feel we needed to make any changes right now, but showed us what to look for in the future. We will definitely call on them if we need this type of service. We would definitely recommend Indiana Foundation for their reliability, knowledge and trustworthiness.

They did a great job. They were very professional and honest.

We were considering the purchase of a home where IFS had recently done some work, and I called to find out what had been done and whether anything else was needed. I left a message for Keith, who got back to me within minutes even though I was clear in my message that I was not the homeowner and I was not calling for any reason other than to ask him some questions. Keith spent a great deal of time on the phone with me going through every detail about the property, what he had done, and what he recommended should still be done. He told me some "tricks of the trade" type things that would help us stay on top of any basement problems if we bought the house, and he gave me detailed information on how the sumps he installed work. Among these was a fix that, depending on our plans for the property, I could do myself and that would prevent the need for the other work he recommended having done, which would have otherwise cost me (or the seller) $3000. Keith also offered to come out to the property if we decided to buy it, to meet with me and go over everything in person. You have to keep in mind - this property is about 40 miles from him and the work is already done. He was very clear that he would come out without a charge to meet with me at my convenience. We decided not to purchase the home for reasons unrelated to Keith's work or his comments, but I was really impressed with his approach to my call. If I have the need in the future, I will definitely work with this company.

They were there on time in the morning for the job, were considerate and helpful in explaining the work that was done.They took great care in not making a mess of our house and when the job was done they thoroughly cleaned up. They did a very professional job and so far their work has resolved the water problems we were having.

Over all it went very well they finished in 2 days the only thing that happened was a miss communication on how long the drain was suppose to run away from the house.

Went OK. The salesman that I met talked so fast and raced through the presentation that I did not feel like I wanted to make the decision for the owners although they had OK'd me to do so. The waterproofing had to be done so I had no choice. It was this firm or another that I didn't feel as comfortable with. These are messy jobs. My main disappointment was they left the job and said it was finished and it wasn't until I spoke to the tenant that lived there that I found out the system had NOT been "plugged in" to an electrical outlet. I would have thought that someone would have checked it before they left. For $6,800 I feel that was a glaring mistake.

They did a fine job, cleaned up afterwords and we are pleased with their service and the outcome. Their foreman, Chuck, was very knowledgeable and professional and took time each day to inform us of how they had progressed and what they planned the next day.

I was greeted by a pleasant associate when I called the company to schedule our job. On the initial call she told me the name of who would be doing the estimate. She also let me know I would receive a packet prior to the visit which would include a picture of the person who would be knocking on my door and a list of customers who had used their service in my area. The list that came was extensive and arrived the next day. I had to cancel the appointment because our project scope changed but this would be the first company I would call in the future if the need arises.

The crew showed up on time to begin work. Less than an hour into the project, we were informed that our 1920's house had no footings under the foundation, and that to continue with the original plan was unwise, as the basement walls could fall in. Demolition of insulation in the crawl space also showed evidence of standing water that had not been visible before. The foreman for the project reworked the estimate, given the new information, and we were told the project would almost double in scope and cost. We expressed concern about the cost, and he called the main office, spoke with them a while, and was able to decrease the overall cost a great deal. While it was still more than the original estimate, it was within our reach. The crew worked very hard. The project was messy and extensive, but in the end it is all that we could have wished for. Our basement is warm for the first time in years. It is dry, and during the last rainstorm, we had no water on the floor. We have gained more storage space, and we can tell the house itself is warmer and dryer. There is no longer a "cellar" type of odor. Shortly after the project began, one of my daughters, who has allergies, began coughing due to the dust kicked up by the project. After the work was done, Indiana Foundation provided us with a very large air purifier and dehumidifier as a loaner until the air was clean and her cough stopped. They were responsive to my concerns in all things, and especially re: my daughters health. We are so pleased we did the work, even with the increased cost. I believe that the value of what was done for our home was well worth it, and Indiana Foundation was a pleasure to work with. We would use them again in a heartbeat, and would highly recommend them to anyone else with these issues.

We had a rough start with the company from the begining. We first had to be rescheduled our original appointment because another job they were working required more time/effort. Once the appointment was scheduled and Indiana foundations employees arrived on the job, the company that was contracted to expand our crawlspace opening did not show because of their prior commitments to another job. The contracted company, which was through Indiana Foundation, arrived the next morning after the Cleansystem was completed and used their wet saw to expand the opening. Which of course allowed slush and slewy from the wet saw to land on the newly installed Cleansystem. I was upset because then there was a big mess on the work that had just been completed. Once Indiana Foundation was contacted about this situation, they immediately sent an employee out to clean the crawlspace. The other situation with Indiana Foundation arose with the expansion of the crawlspace access from the basement and the header support. I kept asking about supporting the opening that was being made larger but was not getting complete answers. (Customer Service, Sales Rep., Crew Leader) So I requested a general manager or someone with an an engineering degree to look at the problem and offer some educated suggestions. After a couple meetings, the generals manager After about four visits we were finally done and I am very happy with the out comeon

Constructed new -- all in all everything went very well. I am pleased with all that was performed.

It went well, they put plastic complete through my rooms where they were working and kept everything clean. Some other company had cleaned the mold out, so they were very complete with their work. The men were very nice and kept busy and got it done in two days.

We had an area along the foundation of our house where a significant amount of dirt had washed away and we were concerned that we may have had some foundation problems. Our appointment was set for about a week after we called and it was raining on the day of the quote so we were able to move the appointment time to a time that worked better for us. Dave told us that we did not have any foundation issues and provided some options for preventing this from happening again. The quote was free and Dave was very professional. We would definitely use Indiana Foundation Service again.

Our Indiana Foundation serviceman checked the function of our Sump Pump & found the power was off. Evidently the power switch had flipped off in the fuse box at sometime. Once that was rectified, the sump pump worked fine. He did caution me to check the fuse box periodically to confirm the Sump Pump power is on. He also told me something I did not know. When the Sump Pump is changed after 5 yrs of usage, the old one, if still functional & in good condition, can remain as a back-up running & sitting along side the newly replaced sump pump. I'm not sure how that would work, but it is an idea & something to remember when you have one replaced. He found & notified me of a functional problem with our dehumidifier in our crawl space - the pump light was on - indicating it was not working properly. Thus, I notified the company that installed the dehumidifier to come out for an inspection & repair.

They were professional, quick, efficient and cleaned up after themselves. The windows look great and so far, the basement appears dry, and it has rained once since they did their work. They had good communication and managed to do almost the entire job in two days. They did have to come back on the third day to finish with one window. Great work!

It went great overall. Great workers doing a great job. They ran into some big tree roots and had to use a ax to get through. They also had to run the line under my sidewalk. They leveled and reseeded where needed. The ground was so hard from lack of rain that I know it took them longer than anticipated to complete the job. The estimator was on time and kept in touch with me several times from start to finish. We were getting some water in the basement when it really poured, but it wasn't the basement that was the problem, but rather the outside downspouts that weren't flowing right.