Windows & Doors of Indiana LLC

"[member name removed] purchased her current residence from it's original owner approximately mid-year 2010. At that time, various window material was supplied by Jeld-Wen Windows & Doors. At the time the windows were purchased, the warranty for the original purchaser was not transferrable to any subsequent owner. This material was supplied as a no charge warranty transaction, covered under the terms of the warranty to the original purchaser. In January, 2012 [member name removed] contacted Windows & Doors of Indiana regarding some additional work at her house. Windows & Doors presented [member name removed] a detailed proposal which included pricing, which she agreed to. Material was ordered, and the work was done as outlined in the proposal, and [member name removed] paid the full amount according to the proposal. Windows & Doors also was invoiced by Jeld-Wen for the material, and of course the invoice was paid. [member name removed]expressed no dissatisfaction with the quality of the work performed. On December 6, 2012 - 11 months after the work was done - we received a voicemail from [member name removed], which stated: Windows & Doors willfully committed fraud by charging her for material that was supplied to Windows & Doors under warranty at no charge from Jeld-Wen, and that "further steps" would be taken if she was not granted a full refund. We immediately contacted [member name removed], explaining, as we did in January 2012, that the original purchaser warranty was not transferrable. We supplied to [member name removed] a copy of the invoice to Windows & Doors from Jeld-Wen for the material, In addition, we supplied a copy of the cancelled check to Jeld-Wen as proof of payment. These are unusual steps for a business to take, but for any business that provides service, reputation is EVERYTHING. There was no response from [member name removed] after we provided the invoice and proof of payment."