Founded 2003 • With Angi since August 2013
We can now offer our complete window price list to our Angie's List customers before you even schedule an appointment with us. We're the easiest company in town and we LOVE our Angie's List customers. To get our complete price list go to WindowUniverseIndy.com/prices. We offer energy efficient replacement windows and doors to homeowners and businesses all over the Indy area! We have a full line of products to meet the needs of all of our customers. From the budget minded to the performance oriented, we offer the full range of products and we let you decide what is right for your home. ALL of our products come with a complete transferable lifetime warranty that even includes glass breakage. Best of all, everything we do is backed by our 110% Best Value Guarantee which ensures there is no company on Angie's List offering a better deal. Give us a ring today, we offer exact quotes (not estimates) for FREE. Thanks for taking the time to meet with us to discuss your project!
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Rating Details
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window replacement (114)door installation (27)glass repair (3)
Showing 1-25 of 117 reviews
Tracy & John R.
04/21/2021
Paula S.
01/26/2021
We replaced 7 windows and a patio door. Drew answered all our questions and helped us pick our options. The price and quality beat the other companies we talked to. Due to COVID the manufacturer took 5 months to finish the windows, but that’s no one’s fault. The installers were great and even took our blinds down and rehung them for us. The only negative was that they gouged some wood trim around the patio door. All in all we love the windows and door - they’re attractive and work really well. If we ever replace our four remaining windows we’ll definitely call Window Universe.
Description of Work
Replacement windows
Category
replacement windows
Cost
$6,100
Hire Again?
Yes
William S.
08/31/2020
Grade? Installation, an easy “A”. The rest was a hard “F”. Fail in every aspect. I will say, they were certainly quick to charge payment. I only wish this applied to the other aspects of my experience. One of the reasons I chose Window Universe, aside from Angles list, was what I saw on the web site’s FAQs: How do I know that things are on schedule after I've ordered the windows? This is a great question! We will keep you informed through weekly email status updates until everything is complete. Every Thursday you will receive an email letting you know the status of the project and confirming that everything is on track. Of course you can always call to check anytime you like. Some companies will take your money and leave you with no idea what is going on until they show up two months later with a pickup truck full of windows. We thought there was probably a better way to keep you informed! In fact, Window Universe did EXACTLY this. Initial contact was good. Answered questions and drafted agreement. June 8 I signed the order. June 12 thru July 23 with zero communication. July 23 I finally received a response to a follow up from the Executive Assistant directing me to Drew. 2 follow ups and I finally received a reply on 31 July. I was told I was on the schedule for 10 Aug. I had to reach out again on Aug 17th for an update. I received a reply on the 18th with a request for installation on the 19th to “fill a cancellation”. NO explanation as to why the 10th came and went with no contact or installation. BTW, I agreed to the date and installation was great. Perhaps the most professional part of the process. At least there was the canned and cold "Follow up" email. No explanations, apologies or anything. Just letting me know they charged the final payment. The cavalier attitude and blatant disregard of their own touted strong points identify this as a company to avoid.
Description of Work
Replace sliding glass door
Category
doors
Cost
$2,100
Veda J.
08/24/2020
PAM M.
10/14/2019
I was very pleased. No pressure sales or pricing gimmicks. Good product and price. Installation was quick and the installers were pleasant, professional, and fast. The windows have a transferrable life-time warranty which is a plus if I move.
Description of Work
Replaced 5 large windows
Category
replacement windows
Cost
$2,500
Hire Again?
Yes
rebecca G.
12/30/2018
John C.
12/26/2018
Robert B.
12/22/2018
melissa Y.
12/22/2018
All went smoothly. Every one I had contact with was very courteous and respectful. They had to come out 2x to measure due to my changing my mind about something and it was done quickly and to my schedule. The windows were made very timely and installed the same week that I was called to be told that they had arrived. I believe it was all complete from beginning to end within 6 weeks. They look great and I could not be happier with the whole experience. 7 of my windows were standard and 1 special made the whole job was done and cleaned up in 8 hours time. I would absolutely recommend window universe to others.
Description of Work
replaced 8 windows
Category
replacement windows
Cost
$5,500
Hire Again?
Yes
Iana H.
12/21/2018
I had a great experience with Window Universe. The whole process was smooth from beginning to completion. I had the initial consult and estimate done without any pressure. Once I was ready to begin the project they worked great with my schedule. I was also kept up to date on the progress of my windows through weekly emails. The day of installation the workers were right on schedule and very friendly. Everything was cleaned up nicely as well. My windows are beautiful and I'm so very happy with how the project turned out.
Description of Work
Window Replacement
Category
replacement windows
Hire Again?
Yes
Osman G.
12/21/2018
MIKE S.
12/20/2018
I love my windows and doors from Window Universe. The quality is high and the countless options like color and accessories allowed us to exactly match the character of our home. The salesmen, measurers and installers were always on time and finished in one day.
Description of Work
We actually hired them three times over three years so we could replace all the windows and doors in our home. Windows that couldn't open before now allow us to enjoy cool breezes in the spring and fall.
Category
replacement windows, doors
Hire Again?
Yes
STEPHANIE B.
12/20/2018
We had a great experience with Window Universe. Their prices were the best and we appreciated their no pressure sales people. They did all the windows in our house. They were very professional and easy to work with. Definitely recommend them.
Description of Work
Every window in our house replaced
Category
replacement windows
Hire Again?
Yes
Linda H.
12/20/2018
***Great company to do business with*** I decided earlier this year to replace the windows in my Condo; so I started researching. I chose three companies to provide quotes; all three offered similar windows, but the pricing was crazy different for primarily the same windows. I went with Window Universe and could not be happier; they offer financing through an easy application process. Once I applied, I was contacted by one of the sales people who met with me and provided a packet on what the various window offerings, the warranty and detailed how the process worked. The process was easy; weekly emails were received to outline the current of the process. The installation process quick and painless; the guys were kind, considerate and cleaned up when completed. I have provided the contact information for Window Universe to several friends/neighbors and at least one has purchased windows through this company.
Description of Work
New Windows
Category
replacement windows
Hire Again?
Yes
Spencer S.
06/16/2018
Ulrike S.
06/04/2018
I picked Window Universe after interviewing several window replacement companies and this choice proved to be a very good decision. The windows, double hung, are beautiful and function well. The company did an outstanding job working with me regarding the choice of window, design and extras. After the order was placed I received weekly updates to keep me informed on the status of the order. The installation for the 17 windows took 2 days. On day one the old windows were removed and new windows were placed. On day two the outside trim was finished. The installation crew was very respectful of the inside and outside surroundings of the window openings. No trash was left behind. Window Universe provided excellent service and value. I highly recommend Window Universe for all your window replacement needs.
Description of Work
Window replacements (#17)
Category
replacement windows
Hire Again?
Yes
Linda R.
04/22/2018
We found Window Universe online and requested a quote for 5 windows. We also received quotes from two other providers, but we ultimately went with Window Universe. They were very responsive to our emails and phone calls, and the windows arrived relatively quickly compared to another provider we had used previously. We had one glitch with the process, but they responded promptly and made it right. We will definitely call Window Universe again when we are ready to replace more windows.
Description of Work
Replacement windows
Category
replacement windows
Cost
$2,300
Hire Again?
Yes
Lori S.
03/15/2018
Robert N B.
01/02/2018
Very well in spite of some glitches since this is an old house. They did a great job of installing trim pieces, etc. to cover areas needing some attention after removal of the old windows that the new windows did not cover. I believe they go above and beyond to please the customer.
Description of Work
Replacement of kitchen windows
Category
replacement windows
Hire Again?
Yes
Carol S.
09/18/2017
Very, very well. I highly recommend this company and its employees.
Description of Work
I needed to replace the cheap windows that were originally installed in my condo. I filled out a request for an estimate on line and promptly received an estimate. I called and set up an appointment for an agent to come to my home. I decided to go with this company because I liked the construction of the window. I was kept informed weekly on the progress in manufacturing the windows and was given a date when they could be installed. The 2 men who installed them were very efficient in their work and they cleaned up and removed all the old windows and screens.
Category
replacement windows
Hire Again?
Yes
Carol W.
08/26/2017
I talked to them last week I talk to them once a week. We are still waiting on a couple of parts to still come in for the doors. They are replacing 22 of my windows, a new front door with side panels that have windows in them and a new back door. I was very impressed when they first came out. I went on line and did some research and stuff. I was impressed with what I saw and heard. People have been very nice when they have been out. I am just waiting to get the job finished. But they want to do it all at one time. So to be fair, I want to wait until the parts come in to finish the work and I will go from there.
Description of Work
I got a quote for doors and windows.
Category
replacement windows, doors
Hire Again?
Yes
Denise B.
08/08/2017
Sales person was half hour late. They offer 1yr same as cash but unwilling to help in getting THEIR vendor to respond or even being able they get me a phone number I am trunking my $1200 job was not big enough for them so I did not ranks. However they failed to realize I had 3 additional referrals
Description of Work
Quote on replacing a window
Category
replacement windows
Meghann D.
08/01/2017
We had a woman come out to measure and take notes. She was supposed to respond with a quote. I never received the quote so called back. Was told she would respond. Called again, finally got a quote and they claimed it must be stuck in my junk folder the first time. Quote was very high - $8000 for doors. I asked what other options existed that might be lower in cost. She said she'd respond , never did. I asked a second time, said she would respond. Never heard back
Description of Work
Custom french doors
Category
doors
Janel G.
07/24/2017
nicole L.
07/12/2017
replacement was fine but as the summer has come along I have not been able to get rid of gnats. I didn't have this problem before replacing the windows and I have been in my home for 17 years. Now that it is warmer I can't get rid of them. I can't continue to spray because someone lives in my home with breathing issues. Very frustrating.
Description of Work
replaced windows
Category
replacement windows
Service Provider Response
We always hate to hear from anyone who isn't 100% satisfied with their project. In this case the customer emailed us about gnats and we wrote back with an offer to come by and check it out. We didn't get any response from the customer and then we see this review. We work very hard around here to make sure our customers love the results and hopefully you can see that in the 85 A reviews on our profile. I know we're never perfect, but this is a bit of a premature review. We couldn't be one of the largest and highest rated window companies in Indianapolis without having systems for everything. We have a system that we follow when someone raises a concern and it looks like we followed it here. This customer emailed us about a concern, we wrote back with both a suggestion and and offer to come out and inspect the work. We didn't receive any response to our offer and then this pops up. I don't know if the gnats are coming in through the windows or not, but I do know we could figure it out quickly and easily. If the customer wanted a solution they could have taken us up on our offer to help. We were ready willing and able to help out before and we still are. This is a great example for anyone with any concern about a project. The best solution is to reach out to the company, explain what is going on and ask them how they might address it. If they offer to help then you're on the road to a solution. If you ignore their emails and then write bad reviews you're on the road to having gnats in your house for a very long time. Nobody wants that. ;-) Our team members work very hard to make sure all of our customers are thrilled. They all read the reviews and take pride in our reputation. I'm sorry that this member has an issue with bugs in her house. I'm not sure that ignoring our offer to check it out while writing negative reviews about us is the best strategy . We're completely happy to check it out and we still are. One of the owners of our company emailed her again today to remind her that we are still happy to help with any concern. Remember, it is always possible that you could have a concern with your project at the end. I'm proud that our company is always here to address any and all concerns to make sure our customers are glad they worked with us. That's what we did here and that's what we'll always do because we're the kind of company that takes customer service seriously. If you're considering new windows for your home I'd encourage you to read all of our reviews from our fantastic customers and check out our free price list. We're the only window company in Indy that will email you window pricing without sending a salesperson into your home. We've created the easiest way to order new windows and we look forward to answering all of your questions. Thanks!Other Information
Services Offered
Services Not Offered
We offer the WHOLE range of options. From U-Factors as low as 0.18 for the entire window. That's the most efficient option you'll find anywhere and we do it all with our 110% Best Value Guarantee. We also offer more budget minded options starting at $253 per window including professional installation AND custom trim. Give us a ring, we can get you a detailed exact quote (not an estimate) in as little as 8 minutes.
Licensing
Licensed
- Trade License Number
- GL1400129
- Trade License Locale
- Indiana
- Trade License Authority
- Indiana
- Trade License Expiration
- 12/31/2025
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Insured
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