Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Window Universe
Doors (Interior) - Install or Replace, Window Glass - Install or Replace, Mirrors - Install or Replace,
About us
We can now offer our complete window price list to our Angie's List customers before you even schedule an appointment with us. We're the easiest company in town and we LOVE our Angie's List customers. To get our complete price list go to WindowUniverseIndy.com/prices. We offer energy efficient replacement windows and doors to homeowners and businesses all over the Indy area! We have a full line of products to meet the needs of all of our customers. From the budget minded to the performance oriented, we offer the full range of products and we let you decide what is right for your home. ALL of our products come with a complete transferable lifetime warranty that even includes glass breakage. Best of all, everything we do is backed by our 110% Best Value Guarantee which ensures there is no company on Angie's List offering a better deal. Give us a ring today, we offer exact quotes (not estimates) for FREE. Thanks for taking the time to meet with us to discuss your project!
Business highlights
22 years of experience
Services we offer
We offer energy efficient windows & doors. We have all types from budget priced to top of the line options. We can give you a quote for anything you'd like!
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9105 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 105 reviews
Tracy R.
Apr 2021
Happy customer from beginning to end. Window Universe was professional and responsive. I think I got a good value and they cut out all the sales men/women so they can keep their prices low.
Paula S.
Jan 2021
We replaced 7 windows and a patio door. Drew answered all our questions and helped us pick our options. The price and quality beat the other companies we talked to. Due to COVID the manufacturer took 5 months to finish the windows, but that’s no one’s fault. The installers were great and even took our blinds down and rehung them for us. The only negative was that they gouged some wood trim around the patio door. All in all we love the windows and door - they’re attractive and work really well. If we ever replace our four remaining windows we’ll definitely call Window Universe.
William S.
Sep 2020
Grade? Installation, an easy “A”. The rest was a hard “F”. Fail in every aspect. I will say, they were certainly quick to charge payment. I only wish this applied to the other aspects of my experience. One of the reasons I chose Window Universe, aside from Angles list, was what I saw on the web site’s FAQs: How do I know that things are on schedule after I've ordered the windows? This is a great question! We will keep you informed through weekly email status updates until everything is complete. Every Thursday you will receive an email letting you know the status of the project and confirming that everything is on track. Of course you can always call to check anytime you like. Some companies will take your money and leave you with no idea what is going on until they show up two months later with a pickup truck full of windows. We thought there was probably a better way to keep you informed! In fact, Window Universe did EXACTLY this. Initial contact was good. Answered questions and drafted agreement. June 8 I signed the order. June 12 thru July 23 with zero communication. July 23 I finally received a response to a follow up from the Executive Assistant directing me to Drew. 2 follow ups and I finally received a reply on 31 July. I was told I was on the schedule for 10 Aug. I had to reach out again on Aug 17th for an update. I received a reply on the 18th with a request for installation on the 19th to “fill a cancellation”. NO explanation as to why the 10th came and went with no contact or installation. BTW, I agreed to the date and installation was great. Perhaps the most professional part of the process. At least there was the canned and cold "Follow up" email. No explanations, apologies or anything. Just letting me know they charged the final payment. The cavalier attitude and blatant disregard of their own touted strong points identify this as a company to avoid.
Veda J.
Aug 2020
Paid deposit. They never came out to measure. Kept giving me excuses. Then said they had lost their measuring crew. It had been about a month so I requested my money back. They did return my money
PAM M.
Oct 2019
I was very pleased. No pressure sales or pricing gimmicks. Good product and price. Installation was quick and the installers were pleasant, professional, and fast. The windows have a transferrable life-time warranty which is a plus if I move.
Rebecca G.
Dec 2018
Nice product. I was very happy with the progress reports during the time my windows were being constructed. Timeline was accurate and installation was a breeze! Would use again if needed.
John C.
Dec 2018
Well everything fit correctly they said two days but only took one helped some draft issues
Robert B.
Dec 2018
The installation was slick. The old windows were removed, new ones replaced & caulked in the same day. ,
Iana H.
Dec 2018
I had a great experience with Window Universe. The whole process was smooth from beginning to completion. I had the initial consult and estimate done without any pressure. Once I was ready to begin the project they worked great with my schedule. I was also kept up to date on the progress of my windows through weekly emails. The day of installation the workers were right on schedule and very friendly. Everything was cleaned up nicely as well. My windows are beautiful and I'm so very happy with how the project turned out.
Osman G.
Dec 2018
Wonderful. Window Universe knows what they are doing and they are a leader in the industry. Without any hesitation, I would recommend Window Universe. Professionals to the highest degree.
MIKE S.
Dec 2018
I love my windows and doors from Window Universe. The quality is high and the countless options like color and accessories allowed us to exactly match the character of our home. The salesmen, measurers and installers were always on time and finished in one day.
STEPHANIE B.
Dec 2018
We had a great experience with Window Universe. Their prices were the best and we appreciated their no pressure sales people. They did all the windows in our house. They were very professional and easy to work with. Definitely recommend them.
Linda H.
Dec 2018
***Great company to do business with*** I decided earlier this year to replace the windows in my Condo; so I started researching. I chose three companies to provide quotes; all three offered similar windows, but the pricing was crazy different for primarily the same windows. I went with Window Universe and could not be happier; they offer financing through an easy application process. Once I applied, I was contacted by one of the sales people who met with me and provided a packet on what the various window offerings, the warranty and detailed how the process worked. The process was easy; weekly emails were received to outline the current of the process. The installation process quick and painless; the guys were kind, considerate and cleaned up when completed. I have provided the contact information for Window Universe to several friends/neighbors and at least one has purchased windows through this company.
Spencer S.
Jun 2018
Went smoothly throughout the process from a quick web estimate to Salesman showing sample windows to the measure crew and then to the installation.
Ulrike S.
Jun 2018
I picked Window Universe after interviewing several window replacement companies and this choice proved to be a very good decision. The windows, double hung, are beautiful and function well. The company did an outstanding job working with me regarding the choice of window, design and extras. After the order was placed I received weekly updates to keep me informed on the status of the order. The installation for the 17 windows took 2 days. On day one the old windows were removed and new windows were placed. On day two the outside trim was finished. The installation crew was very respectful of the inside and outside surroundings of the window openings. No trash was left behind. Window Universe provided excellent service and value. I highly recommend Window Universe for all your window replacement needs.
Linda R.
Apr 2018
We found Window Universe online and requested a quote for 5 windows. We also received quotes from two other providers, but we ultimately went with Window Universe. They were very responsive to our emails and phone calls, and the windows arrived relatively quickly compared to another provider we had used previously. We had one glitch with the process, but they responded promptly and made it right. We will definitely call Window Universe again when we are ready to replace more windows.
Lori S.
Mar 2018
Excellent! We are very pleased with our new windows, and we were very impressed by the crew.
Robert B.
Jan 2018
Very well in spite of some glitches since this is an old house. They did a great job of installing trim pieces, etc. to cover areas needing some attention after removal of the old windows that the new windows did not cover. I believe they go above and beyond to please the customer.
MICHELLE V.
Sep 2017
.
Carol S.
Sep 2017
Very, very well. I highly recommend this company and its employees.
Janel G.
Jul 2017
Everything went great. The installers were extremely courteous and punctual. Our windows look wonderful!
Nicole L.
Jul 2017
replacement was fine but as the summer has come along I have not been able to get rid of gnats. I didn't have this problem before replacing the windows and I have been in my home for 17 years. Now that it is warmer I can't get rid of them. I can't continue to spray because someone lives in my home with breathing issues. Very frustrating.
Response from Window Universe
"We always hate to hear from anyone who isn't 100% satisfied with their project. In this case the customer emailed us about gnats and we wrote back with an offer to come by and check it out. We didn't get any response from the customer and then we see this review. We work very hard around here to make sure our customers love the results and hopefully you can see that in the 85 A reviews on our profile. I know we're never perfect, but this is a bit of a premature review. We couldn't be one of the largest and highest rated window companies in Indianapolis without having systems for everything. We have a system that we follow when someone raises a concern and it looks like we followed it here. This customer emailed us about a concern, we wrote back with both a suggestion and and offer to come out and inspect the work. We didn't receive any response to our offer and then this pops up. I don't know if the gnats are coming in through the windows or not, but I do know we could figure it out quickly and easily. If the customer wanted a solution they could have taken us up on our offer to help. We were ready willing and able to help out before and we still are. This is a great example for anyone with any concern about a project. The best solution is to reach out to the company, explain what is going on and ask them how they might address it. If they offer to help then you're on the road to a solution. If you ignore their emails and then write bad reviews you're on the road to having gnats in your house for a very long time. Nobody wants that. ;-) Our team members work very hard to make sure all of our customers are thrilled. They all read the reviews and take pride in our reputation. I'm sorry that this member has an issue with bugs in her house. I'm not sure that ignoring our offer to check it out while writing negative reviews about us is the best strategy . We're completely happy to check it out and we still are. One of the owners of our company emailed her again today to remind her that we are still happy to help with any concern. Remember, it is always possible that you could have a concern with your project at the end. I'm proud that our company is always here to address any and all concerns to make sure our customers are glad they worked with us. That's what we did here and that's what we'll always do because we're the kind of company that takes customer service seriously. If you're considering new windows for your home I'd encourage you to read all of our reviews from our fantastic customers and check out our free price list. We're the only window company in Indy that will email you window pricing without sending a salesperson into your home. We've created the easiest way to order new windows and we look forward to answering all of your questions. Thanks!"
Melody S.
Jun 2017
All the work was top notch and we love our windows.
Art L.
May 2017
Very well.
Karen M.
Apr 2017
They did a great job.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Window Universe is currently rated 4.9 overall out of 5.
Window Universe accepts the following forms of payment: CreditCard
Yes, Window Universe offers free project estimates.
No, Window Universe does not offer eco-friendly accreditations.
No, Window Universe does not offer a senior discount.
No, Window Universe does not offer emergency services.
No, Window Universe does not offer warranties.