Williams Comfort Air

We made an appointment with Tom Panyard at Williams who had sold us our furnace and he recommended the unit we bought and reviewed the process for applying for an energy efficiency rebate. The unit was installed two days later as scheduled. The installers arrived as scheduled, installed the unit promptly and cleaned up the area completely. Thy were most professional and polite.

Excellent. I can't say enough good things about them.

Tom visited us and quoted a high efficiency furnace plus air conditioner service and a new outlet cover for the heat in our garage, plus a new cold air return inlet. He informed us of two rebate programs (state and utility) and a federal tax incentive available for high efficiency furnaces at that time. The job was done in one morning, including running new ductwork for the additional cold air return and checking and servicing the air conditioner. There were two technicians and they were both friendly and polite.The new covers for the existing cold air return and the heat outlet in the garage look great. All in all, I was very impressed overall with how well the job went. They did a great job, and the new furnace is much quieter than the old one. Tom did all of the paperwork for the rebate programs, and followed up with us to make sure the work was satisfactory.

Good crew of 2. Audit done professionally and explained it well. Work done as described and within the time frame. Selected Williams from work they did at our daughters house 2 years ago when we selected from Angie's List.

Williams had the cheapest quote. The saleman was nice but gave me less information on the specific unit than other companies had given me. After a couple more phone calls to ask questions about specifics and after researching their customer service history, we decided to use them. The installation was efficient. Blaise was great, he explained how to keep the air filters in a separate unit clean and was very considerate. It's been a little over a week and no problems so far.

Josh came out and was very knowedgeable , the system is a bard and no longer made. He thought at first to thing to do was repair but due to the age and not an energy efficient system we will replace the system. I am just waiting for installation

They were punctual in the appointment, and easy to get hold of for follow up questions. It took a lot of investigating and web searching to figure out that they proposed a "builder" grade system that only had a 5 year factory warrenty, even though the bid guarenteed a 15 year warrenty. I am sure this company would have stood behind thier 15 year warrenty, but I would have been locked into this company for the last 10 years of the warrenty.

Willams Comfort Air will not honor written and verbal satisfaction guarantee to remove the system and return our payment. Contracted Williams Comfort Air to install a Geothermal Heating / Cooling system in November 2009 for $23,575.00. The system will not consistently heat our home in winter. We believe the system is inadequate and poorly installed.

This has to be the worst experience we have ever had. It all began when Rick White(salesman) increased the contract by $10,000--said it was a math mistake. These units do not heat our home, and are very noisy through our whole home. Our home is cold and we have a constant hum, whistle and vibrating noise from the compressors. Our first complaint began to Waterfurnace the day they became operational (Oct 8, 2009) Williams received their first complaint Oct. 9, 2009. These units are still unsatisfactory and will never perform correctly in our home and they are still not up to city code (three pages of violations). Williams has been here numerous times and still has not corrected any problem with these units. We have a basement family room where the temperature averages 50-60 degrees and our masterbath averages 62-65 and our electric bills run over $400 a month due to having to use emergency heat for noise and heating. We have had an expert in heating and cooling come in and identify the problems that Williams Comfort Air failed to find and we now have the answers. Due to damage Williams has caused, and a rather abrasive attitude when confronted with our list of problems, we will not have them in our home again. Our home is in worse shape now than before they were here. These units do not heat our home as promised and have not met the promised savings for us in energy costs. If you are looking for a heating and cooling contractor, we would suggest you search for one who does an evaluation of your home and the heating and cooling needs. This whole thing has been a nightmare and nothing has been solved since our original complaint in October 2009. Williams has not found any answers except to stuff the units with insulation and build a room in our utility room and blame the units, our home, lack of a proper door, cool air return and dual thermostat--all of which are the incorrect answer to our problems with these WaterFurnace Units. We have found all these answers and more by hiring a qualified mechanical equipment consultant who has provided us with a very intensive study of our home and identified each and every problem with these units that could not be found by Williams. We have mounting electrical and plumbing costs due to this installation that was done by Williams Comfort Air unlicensed plumbers and electricians. The units failed the first city inspection and Williams Comfort Air was fined. They are still not up to city code and this problem remains.

Prompt response on providing estimate and scheduling work Price was lower than two other companies for exact same equipment. Notified us prior to arrival on scheduled date. Arrived promptly at scheduled time. Workers were polite, friendly and professional. Began work immediately, with heavy snow on ground and cold. Work went quickly and kept us informed of their progress.

They were very good and easy to work with. We liked the work that they did. Their price is not any worse than any other company.

Everything is working fine. They always do a great job.

They did a great job, they were very professional and pleasant. They were very efficient in getting things done.

They have followed up and made sure they work wonderfully.

They promptly showed up for the emergency heat out call. Diagnosis was quick & thourogh. Serive tech discussed risk benefit of attempting to repair vs. replacement. Once decision was made to replace, install coordinator was there same night. They also provided loaner space heaters. Installers showed next day on time. Removal was smooth, with no damage to house. Install was quick, smooth and trouble free. They explained available rebates (Fed tax credit, gas co., electric co. state), submitted paper work for electric co. rebate (required some technical data the consumer doesn't have access to), and were generally very helpful.

On New Year's Day I woke up to a cold house. I called Williams Comfort Air and got their emergency service.( I had previously been researching heating companies on Angie's List because my furnace had been extra noisy). I promptly got a call back and a repairman came out. I had been contemplating buying an energy star furnace and I asked the repairman to give me details. He connected me with the owner of the company who gave me a rough quote. I decided to have a new furnace installed. The owner sent out an extremely professional representative. They couldn't install the furnace since it was a holiday, so they brought in three space heaters and set them up for me. My old furnace was intermittently working so it was 60 degrees which allowed me to stay in my house. Besides being extremely professional the representative was very considerate. My Christmas tree was in a box in the living room since I had just taken it down. He offered to put it in the garage for me and to have the repairman put it in the attic when they were installing the furnace. This was above and beyond any customer service experience I had had. A crew came the next day which was a Saturday to install my furnace. They did an excellent job. When they cleaned up after the job my garage looked better than when they started. I have already recommended them to a close friend of mine. It's important to me as a single woman to be treated with respect and to feel safe when workers come to my house. I would heartily recommend Williams Comfort Air to everybody!

I used this company to get quotes. I was so impressed with the professionalism of the salesperson for my furnace, I thought about considering them. I decided against them because I called Broad Ripple Heating and Air and they gave me a quote that was 1,600 less with the option to see if they could repair it. I believe the work would have been good and the professionalism to continue to the end, but I went with another company.

from start to finish.....they would get 10 out of 10. starting with tom doll the sales manager with the estimate through the installers and later the duct cleaning crew. would definately recommend them.

As my husband and I considered the estimate, I also spoke to other companies, collecting other estimates. Jay called us back twice to answer any questions we still might have. During those calls, he offered to add items at no charge when I inquired about them. After my husband and I decided to start considering a less expensive model of furnace, and I asked Jay for an estimate for a less expensive model, I feel Jay blew us off. Instead of returning my phone call to ask a question, I received an email, and one email was answered with one word. I feel that once we decided to not get the high end system, we were blown off. We ended up using another company.

These guys are wonderful... we even included a picture of their work on our Christmas card this year! We responded to an advertisement that someone had given to us from the newspaper; we were just curious about the option of "green" heating/cooling. During the intial part of the process, we actually confirmed that our current furnace was no longer operating properly (it was over 20 years old). We thought we'd wait a few years to do geothermal, but we had to replace the furnace, so now was the time. The representatives from Williams were wonderful. We did look at another company in the process, but we were sold by Williams "Vertizontal Loop" system. We were a bit late in the season, so the external portion of the installation took a bit longer, but when added up, the job took no more than three days inside and three days outside. The crews were friendly, knowledgable, and let us photograph everything from start to finish. Our house and yard were left in great shape. EVERYTHING was taken away - nothing left behind. We've been using the geothermal system for a few months now, and we love it. We are already seeing savings. The tax credits and discount from Williams inspired us at first, and it's clear to see that we made the correct decision in choosing this contractor.

They also do plumbing. We have been very pleased with them.

They were pretty quick. We had a couple of issues with the system afterwards and they were fast to come out and correct them. So far, so good.

It went really well. They were here all day and it was expensive because we have a big house so there are a lot of ducts that they had to clean. They were very conscientious and they showed us what they could do with the camera. They were very nice and offered to answer any questions that we had. It was more money than I thought I would have to spend but you get what you pay for and they ran their equipment through the entire system.

I looked into several companies and chose them. The representative took a lot of time and explained everything, including any questions or concerns that I had. They cleaned up when they were done, and in fact the basement is in better condition than when they first came! They went above and beyond my expectations. The work that they do is very time consuming, and I was impressed with how they handled it. I would highly recommend them.

They have a plumbing division too. Their pricing and sizing analysis was very good. My brother-in-law too had used them and was extremely happy with them. They installed a new furnace and central air conditioner and heating for him. They also installed an all-new duct work above and below. The pricing on that one was fantastic. They did a great job for him. I got three different bids and their price was the best that I got. We scheduled them for a day and they came in and did the work.