Williams Comfort Air

The overall experience was very good. The first night when the heat went out the guy was on call and called us back almost immediately to let us know they'd be here. They installed it on Saturday. The furnace had gone out either Wednesday or Thursday. The technicians were really good, they got everything hooked up, up and running. . They were quick to answer my questions. id idn't have to chase them down or try to decode what they were trying to tell me. They were here late because they were waiting on a train to get their parts. When they got here they stayed until after dark and got it all done in one day.

They seem very professional and they do the job reasonably quickly so that they can get out of here. They seem to do a good job; they are the best that I have had. I think the price is competitive, but I haven't compared their prices in several years.

They were just good. They are thorough in their work.

Excellent service from technician Aaron

OK overall, but not likely to use again for plumbing due to price.

I thought that they were really good. They were a couple of young guys. My girl friend was here the whole day with them and when I got home they were still working here on a Friday night. They were very professional, did a very good job and worked very hard. I don't know what could have been any better really. I went with them because I had heard a lot of good things about them. I had read a lot about them on Angie's List too. They are a topnotch company. They were a little bit expensive.

We spent $93 on his services. We weren’t here when he came to do the job. We thought he was reasonable on price. The quality of job seems good. His responsiveness was good and he was on time. He was punctual and that’s one thing that we liked about him. He wasn’t late. We will use his services again in the future. In fact we just called him and we’re waiting for him to come out. We just called him this morning and he said that he would come today.

They did a great job. I have used them in the past, and I have always been happy with their service.

I called for an estimate. The gentleman who gave me the estimate was prompt, honest and told me exactly what was to be done and when it was to be done. It ended up being done earlier than expected and everyone was wonderful. They all really knew what they were doing. I just gave them a key and said "call me when you are done". They did and everything was great. I would recommend this company to anyone. Thanks!

came out quickly, did an excellent job, did not try to sell me parts i didn't need

The company told me I'd have to re-schedule. I wanted them to either refund my money, or return on my schedule since they were the ones who had missed the appointment which they had confirmed the day before. They refused to refund my money. After much discussion, they finally agreed to come out at 5:30pm the next week to accommodate my schedule. I left work early that day to make sure I'd be there just in case the tech arrived early. The tech didn't show up until 7:30pm. He was 2 hours late. Nobody in management at this company bothered to call me to apologize, nor did they call me to inform me that the technician wouldn't arrive by 5:30 as previously promised. I have not heard from this company since the technician left my house at nearly 9:00pm that evening. This company will tell you anything about their service in order to make the sale, but they don't back those words up after the sale. I requested to talk to the owner of the company to express my dissatisfaction, but he/she never returned my call. If customer service is important to you, I'd look elsewhere at other companies. 1/25/12 I have since worked with Tina at Williams Comfort Air, who tirelessly convinced me to re-schedule service. The Technician, Joe, was on time, courteous, and thorough. I was at first reluctant to give them a second chance, but felt comfortable with Tina's promises that they take customer service very seriously. I was also comforted by Joe Huck's explanation and the fact that he didn't choose to point blame everywhere else. Williams Comfort Air promised me they would get it right and they delivered. My faith in them as a business that takes customer service seriously has been restored. I look forward to this kind of service in the future. Thanks Joe Huck, Tina, and especially Joe the technician.

They came out on a Saturday to do the estimate, which was great because my husband and I both work full time. They offered to install the HVAC system just 2 days later, but waiting until Thursday was better for our schedule. All questions were answered in a very straight forward manner, and we are very pleased with our new system.

Joe showed up on time and was very professional. Not only did he take care of the tune-up, but he also took the time to give plenty of good advice on the current condition of both our furnace and a/c. Overall, we are pleased with the service received from Williams.

The two Williams employees were very considerate and worked very efficiently to install our new unit. It seemed to take less time than anticipated. They performed an extra request by moving some dirt after installing the new unit.

All went well. With a 20 year old furnace even with it working well, we were prepared for a 'doom and gloom' forecast for our furnace. Brian was honest and reported that for the age of the equipment all looked good. He was professional, friendly and courteous. When the time comes for our unit to be replaced, Brian at Williams will be the one we will call.

Jeremy provided the estimate. He was on time, professional and knowledgeable. He provided the detail I needed to make this major decision. On the day of installation, the installers, Doug and Jerry, were on time and walked through the installation process. They were also very tolerant of my very friendly dog. They did a very neat job, used drop clothes through out the house, sweep and generally cleanded up. Doug walked me through the new equipment and the all the points of the installation. He also explained some the old duct work and how the old dampers worked. I am very pleased.

Regular maintenance on AC unit completed as scheduled with no problems or issues with the service.

Our A/C unit was making some loud knocking noises and seemed to be kicking off and on persistently without cooling the house. I contacted Williams Comfort Air as they were the original installers (employed by the builder). Williams Comfort Air had done the majority of our neighborhoods HVAC work when the houses were built 8-15 years ago. We had been using Williams Comfort on a service agreement to perform bi-annual maintenance on our HVAC since we bult 8 years ago. They had also serviced our water heater and sump pump (we had multiple problems with the service related to the sump). In contacting Williams Comfort to schedule the A/C service call, I was notified that our service agreement had lapsed. I renewed the agreement over the phone. The service technician came out on Friday Sept. 16th. He spent some time inspecting the unit and writing up the issues. He explained that there were multiple things blown out on the unit and that it would cost apx. $3500 to repair, but that he would recommend replacing the unit and that if I went ahead and replaced both the A/C and the furnace (which is working fine) I would get a discount and that likely the furnace was reaching the end of it's life anyway. The service call cost me $74 in addition to the annual service agreement renewal cost of $169. I was told that the service call fee could be refunded if I bought a new system. The service technician was conveniently able to schedule an appointment with a sales consultant for that afternoon. The sales consultant came out and put together a quote for the A/C, A/C and furnace, and a third quote for the A/C, furnace and a heat pump. I told him I would need to discuss it with my husband. He said if I booked for Monday installation, he could give me the additional 10% off that is supposed to be provided as part of the service agreement. The sales consultant was diligent in following up with us over the weekend. Fortunately, my husband was insistent that we get a couple of quotes before doing anything. We contacted Appel Heating and Cooling based on a recommendation from a friend and high Angie's list ratings. The gal who answered the phones for Appel said it was highly unusual for the multiple components of the A/C unit that Williams Comfort said were broken to have gone bad at the same time. She recommended that they send a service technician from Appel out for a second opinion before sending a sales technician out to quote on replacing the whole thing. It turns our that the only issue was a burnt out capacitor. Appel replaced this part for apx. $230 and the house is nice and cool. I feel as though Williams Comfort Air took advantage of my lack of expertise as it relates to HVAC systems. I know that they have recently installed several replacement systems for neighbors and it makes me wonder if they were taken advantage of as well. This is very unfortunate for Williams Comfort Air as we will no longer be using their services and I will certainly be sharing my experience with friends and neighbors who I will now refer to Appel.

Allen arrived on time, and was pleasant to deal with as well as being very professional in his work. When he finished the area was clean and back to normal. We had a short discussion about the placement of my thermostat as well as the use of my gas fireplace as a heating element. His answers were clear and concise and answered my questions very well.

They had the same guy that replaced my furnace come out to give me a bid for the airconditioner. I have received good service from them. Nick Hogan their service technician is very upfront and does a good job.

I requested an energy audit of my home. They arrived to late to complete the first time and required to be rescheduled. They were late again the second time. They asked me questions about why I suspceted problems. After setting up their equipment, they started. They used an infrared camera to look for heat loss. The problem is they did not scan all my windows and wall areas. They looked at a couple of vents, windows, interior walls. They took a peek in the attic and crawl space and than made general assumptions based on the peeks and my responses. They looked at the furnace. I expected them to inspect all windows, doors, walls, vents and duct work, attic, and crawl space so I would know which windows needed replaced. Not assume all windows, which exterior walls and vents and not assume all. I may have misunderstood what to expect from them, but I did not feel completely comfortable with everything they were telling me. They then wrote up an assessment for me.

They were able to come out the same day that we called and were very professional.

Back in June we were deciding on a home improvement and one option was to replace our old air conditioner. Since we use Williams Comfort for service and have been happy with them we decided to get a quote from them. Jay came out, took a look at our old units and provided a quote. Since it was unseasonably cool he offered us a really good deal to replace both the air conditioner and furnace (which was only 5 years old, but was inefficient, a poor off brand and installed improperly). After some thought we decided against it and told him so. About a month later we were in the middle of a record breaking heat wave and our air conditioner calls it quits. At this time my wife is 8 months pregnant and neither of us are handling the heat very well. We frantically contact Jay and ask if we can get it replaced. Just out of curiosity (not that we were expecting it) but we asked if he would honor the old quote and to our surprise he agreed. He was able to come over the next day and even get the crew out within 24 hours after that. The crew arrived early in the morning and went straight to work. Beyond the normal tear down and assembly It turned out that the line that ran from our air conditioner to the furnace was too small so they had to run a bigger line into the house. There was also some mortar that was in rough shape so they patched it up. The crew was very friendly and hard working and managed to get everything done by evening. The only issue was that our furnace is in a non-climate controlled garage so the duct work tends to condense water. During our quote we were told by Jay that this would be insulated to prevent water from condensing and to keep efficiency up. We decided to pay by splitting the bill and paying some by check and some by credit card. The crew ran through the card and told us that it was being rejected. This was odd since we knew we had the credit freed up and have never had problems with the credit card before. Since it was Sat there was nobody in the office to run the transaction so they told us that Jay would contact us later to work out the details. Jay did e-mail us Sunday morning with a two line e-mail asking how we could "resolve this?" We asked if he would like us to contact the credit card company to ask why it was being declined to which he wrote a one line e-mail asking us to do so. We contacted the credit card company and it turned out that the transaction was approved the first time and subsequent denials were to prevent them from charging us multiple times for the same item. We got the confirmation code from the credit card company and e-mailed it to Jay. We also asked him about the insulation that was supposed to be done over the ductwork in the garage. That e-mail was sent on 7/25 and as of this writing (8/19) we have yet to get a response from him. We have e-mailed him multiple times asking for him to at least give us a reason why the work was not done. This is unfortunate as the rest of our service has been fantastic. So if you use Williams Comfort be sure and get absolutely everything resolved before you hand over payment. You're not likely to hear from your salesperson post transaction.

They proposed that I needed to replace everything, which would have cost up to $9,300. I decided to go with a second opinion, and only had to pay around $300 just to replace a couple parts. Everything is now working fine.

They were prompt, and pointed out some things that needed to be done. It helped the air flow for our air conditioner. They seemed very competent, and I would call them again if I needed to.