Williams Comfort Air

Description of Work: Replaced my furnace/ac/heatpump, with the newest Trane models.

Description of Work: They did a replacement of both the furnace and air conditioner.

Description of Work: Williams Comfort Air was asked to come and recharge a system that was low on refrigerant and had resulted in a frozen coil. Alan and Craig arrived on time and were very professional, courteous, and knowledgeable. I explained again to them that I was 1-2lbs low on refrigerant and was not interested in a new unit, only a recharge. Alan hooked up the digital manifold and confirmed that the system was low and it read low by over 2 lbs. They informed me that they were not permitted to recharge the system without finding and fixing the leak or their company would be shutdown. The performed some quick visual superficial leak checks on the condenser and coil and then declared that they would not be able to do anything further without at least $800 for a real leak check. They also informed me that given what I told their receptionist / answering service, they felt that they should not have been dispatched. Alan told me that I should have been informed that the requested service was against company policy but since they had come out, I owed $94.60 for the "diagnostic fee". He also suggested that I call there office to discuss the matter. Up to this point, I was very happy with their on-site service and if I could hire Alan or Craig directly or through another company, I absolutely would. Unfortunately they work for Williams Comfort Air which seemed to have trouble getting a message to a supervisor that I wanted to discuss the situation with them. I called them 4 times asking to speak with a service supervisor and was always given the same line that they were not available but my business was important. The person on the Williams end of the phone would send an email to all of the supervisors and I would get a definitely get a call the next business day. And they would personally followup on this issue to make sure I got a return call. Every time I called, I got the same speech and now 2.5 weeks later, no calls from anyone in service. Admittedly, I did get a call from someone in sales on 6/8 but she fed me the same line and said she would be checking the recorded calls to make sure I wasn't lying before anyone would call me back.

Description of Work: We had our furnace and air conditioner replaced with high efficiency models.

Description of Work: We needed a completely new AC system installed. We had a unit outside and a unit in our attic and with an older home, this was NOT an easy task.

Description of Work: Williams Comfort Air did a winter inspection for the furnace and air conditioning system and they also changed the filter for the air conditioner heater and the furnace.

Description of Work: They installed an air conditioning and heating unit for us. They come out every six months for checkups.

Description of Work: No service perfomed.

Description of Work: A/C compressor had to be replaced along with the condenser coil.

Description of Work: Unclogged toilet that was not flushing correctly and stopping up.

Description of Work: Air Conditioner stopped working, the fan in the unit outside was not spinning.

Description of Work: I had a new air handler and heat pump installed at a cost of ~$7000. I had previous quotes from other companies of more than $10,000 for the same work. The installers were outstanding - very professional, knowledgeable and efficient. The job was completed in one day, the old system was properly disposed of, and they did a great job of clean-up.Recently I had them back for air duct cleaning at a cost of ~$670 (I also had a coupon for $150). While doing the work they discovered some mold in the system and recommended installation of a UV light ($795) to eliminate that problem and improve the quality of the air in the home.

Description of Work: I purchased the spring tune up deal for $59.00. The additional charge was related to replacing the capacitor which was starting to go bad.

Description of Work: We have used Williams Comfort Air for years. For the last few years one of our AC systems has been low on coolant in the spring. They searched for the leak every year and thought they had found the problem every year. This year, the same system lost most of it's coolant and clearly had a leak. Williams Comfort Air came out, found the leak (probably had been there for a while), replaced the tubing, and added 5 pounds of coolant. Since the repairman thought the leak probably had been a problem for a while, possibly for a couple of years, they did the whole repair for no charge. They get a gold star for standing behind their work and trying to do the right thing for the customer.

Description of Work: New furnace and AC.

Description of Work: We will no longer be using Williams Comfort Air. We had some damage to the wiring outside near the AC unit. The damaged wiring caused some issues with the furnace and AC – neither unit was working. Called Williams Comfort Air as we had a service agreement with them and had worked with them in the past. They came out quickly and the technician got was friendly and got right to work. The furnace was not working at all and the technician began testing components. Nothing seemed to be working. I pointed out the damaged wiring and he advised that was the problem and it must have caused a power surge that took out the major components of the furnace and AC unit. He got back to work on the furnace to pinpoint the damage, replacing the transformer and master safety switch. Just those two components cost $460.00 to repair. The technician advised that most likely, several major components of the AC unit were also blown (he didn’t test anything on the AC unit) and the cost of repairs would be very high and it would not be advisable to do the repairs on our 18 year old equipment as we would be better off spending the money to replace the units. Since we had worked with WCA in the past, I trusted his judgment. We scheduled a replacement estimate for early the following week. In the meantime, we filed a homeowner’s insurance claim believing the damage to the furnace and AC units was so extensive the equipment would need to be replaced. Of course, the insurance company needed full estimates for both repairs and replacement to evaluate the claim. I called WCA to have the technician come back out and do the full repair estimate for the insurance company. The technician came back out to do the full estimate. My understanding was he would at that time fully check the AC unit and test the components to confirm the damage he had suspected on his initial visit. The technician stated several times that if the insurance company had any questions, he would be happy to talk with me or the insurance company. I provided the full estimate to the insurance company. As usual, the insurance company had questions about the repairs listed on the estimate. I provided the technician’s contact number that he provided. The insurance company left a message for the technician and I left two messages. None of the calls were returned. The insurance company recommended that we get a second estimate. We had another company come out and we were surprised to find out most of the damage reported by the WCA technician simply didn’t exist. In fact, there was no damage at all to the AC unit. There was some normal wear and tear and signs of age, but the components were in working order. The new company felt sure that once the damaged wiring was repaired, the AC unit would work with no further repairs. Also, the damage to the furnace was not as extensive as WCA indicated. We have since had the wiring repaired and had an in line fuse installed in the furnace to protect against future damage to the transformer (this option was never mentioned by WCA) and the AC unit is working fine. (Incidentally, WCA estimated the cost of the wiring repair at $219.00. The new company charged $97.00) Also, one of the bedrooms was not being heated and cooled properly. The temperature of that room was always significantly different than the rest of the house (hotter in the summer, colder in the winter). While WCA was here for the furnace repair, we asked about that. The technician advised there were not enough returns installed in the house which was likely causing the problem. WCA gave us an estimate of $250.00 per return to have more installed. The technician never went into the attic to check out the ductwork. When we got the second opinion on the furnace and AC repairs, we asked that company about the temperature issues in that bedroom. This company went up in the attic to check the ductwork. Low and behold, the duct work was broken and very little airflow was making it to that bedroom. The estimate for ductwork repair by the new company was $126.00.

Description of Work: Tune-up my furnace and air conditioning unit.

Description of Work: I used Williams Comfort Air for heating oil.

Description of Work: Over the past 4.5 years this company has been doing work for my mother.

Description of Work: We used Williams Comfort Air installing an air conditioner.

Description of Work: My air conditioner was not getting cold. I called Williams Comfort out to diagnose the problem.

Description of Work: They put in my furnace and air conditioner a few years ago and I was given about 6 free tune ups. When they recently came, they checked everything to make sure it was OK.

Description of Work: I bought Williams " DEAL" to check and clean my furnace.

Description of Work: We used Williams Comfort Air for a new furnace.

Description of Work: I used Williams Comfort Air for our geothermal system. We use them for everything they do, even plumbing. We just had them service our geothermal system.