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Universal Windows Direct of Indianapolis
Doors (Interior) - Install or Replace, Metal Siding: Install or Completely Replace, Metal Siding: Repair or Partially Replace,
About us
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Indianapolis opened in 2015. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities.
Business highlights
10 years of experience
Services we offer
Vinyl replacement windows, bay and bow windows, casement windows, double hung windows, fiberglass entry doors, gutters & gutter protection, patio doors, picture windows, slider windows, sliding glass doors, vinyl scallops., vinyl shakes, vinyl siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.359 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 7% | ||
| 0% | ||
| 2% | ||
| 15% |
Showing 1-25 of 59 reviews
Stephanie H.
Mar 2024
Google Review
Tyler Spicer was incredibly helpful, very knowledgeable, funny, and made this the best purchasing experience! I'm excited to see how my house will transform saving money through energy savings! Was non pressuring unlike other companies making this an easy decision!
Response from Universal Windows Direct of Indianapolis
"We are thrilled to hear about your positive experience with Tyler! Thank you for choosing Universal Windows Direct of Indianapolis for your home improvement needs. If you have any questions or need further assistance, please don't hesitate to reach out to us at (317) 547-2600."
Michael J.
Jun 2023
Great, start to finish, Jesse was on the forth window, within 2-3 hours, of being here,and all done, with all the windows, and the cleanup in about 7 hours. Thank you Mike J.
Response from Universal Windows Direct of Indianapolis
"[Member Name Removed], we are thrilled to hear our installer Jesse provided you with an exceptional experience. Thanks again for choosing Universal Windows Direct for your window needs.^J"
Bonnie A.
May 2023
Very quickly, quite satisfactorily
Response from Universal Windows Direct of Indianapolis
"[Member Name Removed], we appreciate your 5- star review of this experience with us at Universal Windows Direct! Please keep up top of mind for any future home-improvement needs!^J"
Billy H.
Apr 2023
I have ordered 4 windows total. Two are already installed, and my remaining two windows are still to be delivered. The problems began whenever we discovered that all four windows were not manufactured correctly; however, two were already installed before the mistake was caught. Universal and I agreed to postpone installing the remaining two windows until the "sashes" were replaced and that the sashes would need to be replaced in the installed windows as well. A service technician came out and replaced the two sashes in the installed windows, which I have no problems with as they are now. There are three problems I'm having now, the timeline of my contract, acquiring the remaining two windows with the "old" sashes in addition to the replaced "new" sashes, and the remaining balance Mike Tucker has verbally agreed to. Whenever I first signed my payment contract with Universal Windows, I chose to pay off the balance within one year with no interest. The end of that contract is coming up in a couple months and Universal has not provided me with the service they have promised. I need my remaining two windows (with the new sashes installed and the old sashes on the side) delivered to my home. Not installed, but strictly delivered. I've tried to have this arranged numerous times, but they never arrive and after a phone call with Mike Tucker on 4/20/2023, he is insisting that I am not entitled to the remaining two old sashes whenever I was already promised by Mike H that I am. In November of 2022, I've expressed my concerns to Mike Tucker with the state of the project and how I'm disappointed with everything. He agreed to fixing all window sashes, delivering my remaining two windows without installation, and has agreed that if I cut all ties with Universal by removing their warranty, then my grand total would be $2000. Since I've already paid $1000 upfront, my remaining balance would be $1000. After the phone call on 4/20/23, he has denied all financial claims. Who can I speak to that is trustworthy within to company to come to a resolution? I cannot speak to Mike Tucker because I do not trust him to be an honest person.
Response from Universal Windows Direct of Indianapolis
"[Member Name Removed], we are sorry to hear our team did not meet your expectations during this experience with us. If you wish to discuss your experience further, please contact us at [email protected] for assistance.^J"
Rick H.
Feb 2023
Very well, work was done in a day. So far no issues
Response from Universal Windows Direct of Indianapolis
"[Member Name Removed], we appreciate your kind words and trusting Universal Windows Direct with your home-improvement project.^JD"
Jeffrey N.
Jun 2022
The quality of work was good work. I had no complaints. They did what they said they would do.
Response from Universal Windows Direct of Indianapolis
"[Member Name Removed], we are thrilled to hear our team provided you with an excellent customer service experience from start to finish. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.^JD"
Daniel K.
Apr 2022
The evening we spent with Tony Ayoubi was very informative and enjoyable ;no pressure. After our meeting we decided to sign and not pursue other companies as we were happy with the product and price. Our installers , Dustin, Tim and Donald were great and did a super job. We would highly recommend Universal Windows to anyone in the market for new windows. Thank you ,Dan and Darlene Klingensmith
Response from Universal Windows Direct of Indianapolis
"[Member Name Removed], we are thrilled to hear our team provided you with an exceptional experience from start to finish! Thanks again for trusting us here at Universal Windows Direct with your home-improvement project.^JD"
John L.
Apr 2022
Matt reached out very quickly and provided a very professional estimate and was very well-versed in his presentation. We are looking forward to working with them.
Response from Universal Windows Direct of Indianapolis
"Hello, [Member Name Removed]! Thank you for the positive feedback and recommendation! We are so happy to hear that Matt provided you with a great experience. Please don't hesitate to reach out if you need anything!"
Greg H.
Nov 2021
I ordered my windows in early June of 2021. My windows were finally built in October of 2021. I had an install date of 11/1/21. I was told that the install would take 3 days. The installer's were supposed to be at my house at 8:00 am on 11/1/21 The Universal windows company ask that you give the installers a 2 hour window in case they have traffic issues or product pickup issues. The installers showed up at 11 am in fact they showed after 11am each of the 3 days. I ordered 27 windows from universal windows direct and I was assured and guaranteed a team of professional and knowledgeable installers would install my windows. Universal sent 2 Mexican men in a old truck pulling an old horse trailer to install my 27 windows. The guys admitted that they were not employees of universal windows direct. The 2 were contracted out to do the job. I tried calling the Indianapolis office with no answer of course and no return call even though they ask you leave your phone and job#. The 2 started working and to my surprise they got all 27 windows installed. The 3rd day came 11/3/21 and about 4pm they tell me they cannot finish framing and caulking my windows on the outside of my home. I asked them when would they be back to finish the job I was told 11/6/21. I waited all day on the 6th no call no show. I took a walk around my house. I was told that they only had 4 windows left to complete but in actuality they had not completely framed or caulked any of my windows on the outside. I even found some buckling and missing caulk on the inside. I called the Indianapolis office on 11/8/21. I spoke with someone in customer service I told them about my situation they told me someone would call me from scheduling and get someone out to finish my windows. I received a call late the same day. I couldn't get to my phone a message was left that Humberto would be out some time the week of the 8th to finish the install. I have not seen Humberto since the 3rd of Nov. I called again on the 15th of Nov. I was told that I would receive a call back I have not received a call. I have read a few of these reviews today and I see the 2 Mexican men with a horse trailer are a common practice for Universal windows direct and fact that these 2 gentlemen have walked away from other peoples homes without finishing the job the universal windows direct promised they would do this is incomprehensible to me . I am appalled the Angies list & Home advisor would promote this company with there terrible an unprofessional business ethics and practices.
Response from Universal Windows Direct of Indianapolis
"Thank you for this feedback, [Member Name Removed]. We are truly sorry to hear we did not meet your expectations during your experience with us. If there'[Member Information Removed] something we can do to improve, please let us know at [email protected]^JD"
Katelyn J.
Aug 2021
We ordered our windows in April. Service guy told us we had a lifetime guarantee and that is what sold us. He told us our windows would be here within 6-8 weeks. I kept calling and calling and they kept saying they weren’t in yet. Finally august 30th they come out for the install. It was 2 Mexican men with a old truck and a horse trailer. Not at all from the company. They we’re definitely contracted out to do the work. Fine, I didn’t even mind as long as it was done right. They were suppose to be here between 8-10. 10:30 comes my husband calls and they are just leaving their warehouse which is an hour and 45 minutes away. So great timing there! They show up at 11:45 finished all the inside work and said they would be back tomorrow. Guess what?? They never showed! I have an entire back yard full of crap! None of my windows are finished, we can’t mow because there is stuff everywhere! I’m highly ****** off. I try to contact the company(today is Saturday) of course nobody answers the phone! Don’t recommend this place!
Response from Universal Windows Direct of Indianapolis
"We appreciate your feedback, [Member Name Removed]. We are truly sorry to hear we did not meet your expectations. If you have suggestions on how we can improve moving forward, please feel free to contact us at [email protected]^JD"
Tray M.
May 2021
Couldn’t of asked for a better group of guys. Dave Rouse and his crew knocked it out of the park for sure. Everything thing looks wonderful and even did a solid on an existing window. 100% would recommend Universal Windows to anyone.
Response from Universal Windows Direct of Indianapolis
"Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! - MS"
Chris O.
Dec 2020
The looks of the windows are great but I spent a lot of money for efficiency for keeping the hot/cold outside and I have to put tape around the seams of the windows
Response from Universal Windows Direct of Indianapolis
"Hello. Thank you for making us aware of your experience with us. In effort to resolve this, I will need more information to find your account in our system. Please send an email [email protected] with your contact information and we will be sure to reach out. - MS"
Andrew H.
Oct 2020
PLEASE SEE ITHER SITES AS WELL FOR REVIEWS! ***I am going to start with the sales process: -June 13th, 2020; our order was placed, and we were super excited after Universal being the 5th company we heard a pitch from. We were excited and happy with all of it. We ordered a front door and 13 windows for our house in a very nice neighborhood. -We have a measurement person out on July 9th to review all the measurements. Turns out that our door and windows were ordered in the WRONG color!!! I was told that I was wrong, and I ordered tan windows when my house is gray. Un NO!!! They did a change request to modify the colors before it goes to production. The change request was then trumped by someone and tried to be set back to “clay” instead of “gray”. I said NO I am not accepting that at all. That was corrected again. (I have the paperwork to back all of this up). We thought all of this was fixed -We received an email saying that our order was in and we should see our windows and door around Aug 20th. That was WAY OFF and I am told it was because of COVID. OK; fine… We receive an email that our “Product was delivered”. That was only for the door and we had to wait for the windows. Then we get a call from the shop manager saying “Let’s install the door then we will come back out when the windows come in.” So, we scheduled that for September 25th. Again, Excited BUT NOPE!!! The Door came in with the wrong colors… So, I sent it back. Long story short… Take a discount off the door to keep the colors and paint it myself (OH this voids the warranty) or wait weeks for a new door. I took the discount and have yet to paint the door. -Got a call that the windows were in. So, we schedule the install for wrong door and windows. NOPE only 12 of the 13 windows are in. Sorry, not sure where the windows is. NO RESPONSE from anyone until I texted the local manager to ask, 2 weeks after they were here (Texted Today). Still no idea where my window is. ***Install and Product Quality (The installers were super nice guys though!): -Door Trim is wrong color (Shocker by now). Please see the pick. Does not come close to matching what I have in the house. Gaps, quarter round not even installed, and the door threshold flexes by half an inch… I can stick my fingers under my door for crying out loud! There is nothing under it to support it!!! -I had nice trim around my windows. I have a pic of my garage window that was not replaced for a comparison (Last pic I think). The use this cheap tin casing that covers it all up. It has gaps, calking to fill it in. I am SHOCKED by this. This is what Universal Windows gives their installers to work with??? -Bought 3 slider windows… Every time I open them, I feel like they are going to jump out of the track they sit in. ***Current Summary as of Oct.13, 2020; Missing a window, door is the wrong color, poor quality, trim for the door is the wrong color and shape and size. I feel the product quality is horrible and NOT worth what I paid for it. Even with a $1,500 discount I received for a wrong door that I must paint and void the “finish warranty”. Oh and even though the job isn't done, I have been charged for everything. KNOW what you are getting into using Universal Windows!!!
Response from Universal Windows Direct of Indianapolis
"Hello, thank you for your feedback and for making us aware of your experience working with us. We apologize for any missteps along the way and you can rest assured this has been escalated to upper management in effort to resolve this. - MS"
Fritz H.
Oct 2020
Huge Scam Universal Solar ....they drilled holes into my roof right through my ceiling....had tar dripping through into my home...complete hack job.... they told me I would reduce my bill to $12 a month with NVEN....I keep my temp average at 78*....I'm getting a bill from NV Energy for $147 and I'm also paying for the solar system at about $200 a month...this is not what they promised....if they had been honest with me upfront I would have never bought the system....I was told by Vito the salesman that it would take a few months to build up credits but in that time they had a payment grace period so it would all even out.....oh what a lie....if I knew the truth they would have never gotten the sale and that folks is why they lie to you...now Universal solar is telling me it takes a year to build up the credits, which is actually 1and 1/2 years....I totally got scammed and now am paying double electricity bills...this will happen to you too if you do business with them...LET THE BUYER BEWARE I talked to Eugene at Universal Solar and he interrupted me and talked over me and claimed I was extorting them because I requested them take back their system....YOU KNOW THEY ARE A SCAM when they place the burden of their scam on you…..BUYER BEWARE UPDATE: this company is also universal solar direct...check the reviews....this company is really really bad...they are complete liars...this was never resolved...not even close...check...BBB....it says "answered"...not "resolved" ...BBB is protecting them and so is the state board of contractors...absolutely disgusting ... they lie about everything and all the people that work there lie....go with "Sol UP"
Response from Universal Windows Direct of Indianapolis
"Hello, please understand that we are in NO WAY affiliated with Universal Solar. Please stop spreading false information on all of our pages. - MS"
Patricia V.
Aug 2020
It was fine and it was a smooth service.
Response from Universal Windows Direct of Indianapolis
"Thank you for your feedback! We are so happy to hear you had a great experience. Please don't hesitate to reach out for any future projects! -UWD Customer Service"
Jason B.
Apr 2020
Easy ordering process. Install crew was even better. David Rouse and crew did a great job. They were very efficient, polite and knowledgeable
Response from Universal Windows Direct of Indianapolis
"Thank you for your feedback! We are glad you to hear you had such a positive experience. Let us know if we can assist with any future projects! -UWD Customer Service"
Joe H.
Feb 2020
The work has nor been performed yet. I have been traveling. I paid in full upfront. I received two harassing calls to get scheduled at that point I let Jake know (who does scheduling )and alerted him I’m traveling. His response was we can come tomorrow. I again said I’m out of the state and will return the following Tue and I’ll contact you when I return to get a schedule date. For the next 9 days I received two calls a day and on the final day the VM I received was “our next step was to turn us over to the collections and legal department!!!!????” I had already paid in full, clearly communicated that I’m traveling and now you’re threatening me? I spoke to Matt, Jakes boss, he confirmed that full payment was made and told me the rest is policy and he kept pushing for install dates and times for bad weather and he was clearly annoyed that I brought that up, saying he doesn’t have a crystal ball( but we do have a weather channel) I’ve set a date for install with the understanding if the conditions aren’t right we will have to reschedule. Matt then tried to guilt me by saying the install guys wont get paid that day. Still trying to understand how is that my fault? Logan the salesperson was great and that's why I chose them even though we started at $30,000 and eventually ended at just under $15,000. Unfortunately I’ve lost my confidence in them( hopefully they can change that) and instead of personally being productive I’m writing a review about bad customer service for a person who should be considered an easy great customer.
Response from Universal Windows Direct of Indianapolis
"Thank you for reaching out! We have shared this with our management team and will be in touch shortly. Thank you, UWD Customer Service"
Lawrence S.
Oct 2019
Universal Windows Direct of Indianapolis is trying to make me pay for their error. On 08/06/2019 Jeff (sale representative) gave in home presentation and I ordered my windows. I did not know at the time that my double hung windows would only have half screens! Jeff never discussed the screen options with me or my fiancé. After my windows were installed, I noticed my double hung windows only had bottom screens. I did contact Jeff about this issue and he said that double hung windows come standard with only half screens and I could order full screens for them. He claimed that he went over this detail at the in-home presentation. I explained to him that he did not go over anything in regards to screens at his presentation and my fiancé also did not recall him talking about screens. He said he would talk to his sales manager about this issue but the work agreement clearly shows half screens. I told him had he brought up the screens there is no way I would order windows that open two ways with only half screens-again telling me that he discussed screens. Both my fiancé and I are master degree educated and neither one of us recall Jeff talking about screens –he did not mention screens. Three days later Jeff tells me his manager, Moe (who is in Indianapolis), said I could order the screens for $900! I told Jeff that is not acceptable and asked for Moe’s contact information. After trying to reach Moe for five business days and leaving messages each time, I finally spoke with Moe who informed me that the $900 is a discount and the best that can be done for 6 screens. I told Moe that I am not paying for a mistake his sale representative made at his presentation. Moe said that the work agreement shows what was ordered and that is what was delivered. I told him that yes I understand that but Jeff never brought up any information about screens so because of that I should not have to pay for his employee’s error. I asked Moe for a corporate contact to discuss this matter. Moe told me talking to corporate will not matter because he is the one who will be making the final decision and the price is $900. After I insisted multiple times to talk to a corporate contact Moe finally connected me to Matt. I had to leave a message on Matt’s voicemail and he did get back to me on the same day. I spoke to Matt (who is also in Indianapolis) and again explained how Jeff did not mention screens and how Moe was not willing to make these sale right and that is why I am now talking with him. Matt referred back to the work agreement and how it shows half screens and that is what was delivered. I once again asked why I have to pay extra for one of his employee’s errors-he told me the best price he can give me is $600 for 6 screens and would have them installed without labor costs. This to me is not acceptable and makes me wonder how often this company is doing this to other consumers. It is their error and I should not have to pay for their company’s error. The screens should be replaced without cost. I was going to buy gutters from this company but now with this after the sale customer service I will not be wasting my time – probably end up with gutters and no downspouts! I will tell all my clients to stay away from Universal Windows-just not worth the hassle. Now I can see why their website says 95% customer satisfaction-they don’t care about making their mistakes right!
Response from Universal Windows Direct of Indianapolis
"Thank you for your feedback. We will give this to management and have them reach out to you, Thank you UWD Customer Services."
Emma S.
Oct 2019
It never happened, they called after the deal was sealed with almost $3000 down and wanted another $1,000. I mentioned we signed a contract, he told me that they can back out at anytime but I have only 3 days to do so. This was discussed during the signing but he did not point out that it was one sided. They marketed me ( since Oct 2018) as I was unsure when I could get this done. Some tactics were: *They would call early morning to tell me I had an appt at 1 or so, when I did not..*They would offer rebates, *The salesman even wanted to purchase my home, ( after the windows were done)..right! I finally called the manager to put a stop to these messages and calls. One of my neighbors used them and they installed the wrong door and a few others I have spoken to since this has all came about have mentioned a range of prices for the same thing. This is all poor business. They will never get a referral from me but the story will be told to help protect buyers and their hard earned money. A waste of my time totally. They have actually lost way more than the greed for another $1,000. You live and learn and now I feel relieved about it all.
Response from Universal Windows Direct of Indianapolis
"Thank you for you feedback, If you could please provide us with contact info to reach you or call in at 800-984-5846 and ask for the Customer Services department to talk about this that would be great. Thank you UWD Customer Services."
Maureen T.
Sep 2019
The sales rep, Matt Cesear, was courteous and gave us a great deal on windows. Very satisfied with the visit. He was flexible, helped us with the best payment options, and honored our situation and various requests. The windows look to be quality for the price.
Response from Universal Windows Direct of Indianapolis
"Yay! We are thrilled to hear about your experience. Please let us know if we can assist with anything else. Thank you, UWD Customer Service"
Kristen P.
Jul 2019
Our window in our house were replaced in one day and we were satisfied with the price and the service.
Response from Universal Windows Direct of Indianapolis
"Ms. [Member Name Removed] we are thrilled to hear about your experience! We are happy to know that everything went well from start to finish. If in need of anything in the future please do not hesitate to reach out. Thank you, UWD Customer Service."
Jeff R.
May 2019
Great very good sales rep answered all our questions very good service all around
Response from Universal Windows Direct of Indianapolis
"Yay! We are thrilled to hear about your experience. Please keep us in mind for future projects. Thank you, UWD Customer Service"
Tammy B.
May 2019
Tony is great to accommodate our work schedules and met with us after 5pm to place our orders. We replaced 2 unusual sized windows in the living room first to see if we liked the product and services. We did. We ordered 2 more windows with a price guarantee. This worked best for us. The Installation team was great to keep to our installation schedule even though they were delayed at their previous site that day. They cleaned up after their work and were very pleasant. The windows look great and matched our interior stain perfectly. I would highly recommend them to anyone looking for windows.
Response from Universal Windows Direct of Indianapolis
"That's great! Thank you for your business. Please let us know if we can assist with anything else. Thank you, UWD Customer Service"
Cheryl G.
May 2019
The installer David Rouse and his partner was very professional and did a great job. We have two problems and David has turned them in to get them resolved.
Response from Universal Windows Direct of Indianapolis
"That's great! Thank you for sharing your experience with us and please let us know if we can assist with anything else. Thank you, UWD Customer Service"
Gabrielle D.
Apr 2019
It went wonderful in just 2 days. And the old windows were taken away.
Response from Universal Windows Direct of Indianapolis
"Thank you for sharing your experience with us! Please let us know if we can help with anything else. Thank you, UWD Customer Service"
Licensing
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FAQ
Universal Windows Direct of Indianapolis is currently rated 4.3 overall out of 5.
Universal Windows Direct of Indianapolis accepts the following forms of payment: CreditCard
Yes, Universal Windows Direct of Indianapolis offers free project estimates.
No, Universal Windows Direct of Indianapolis does not offer eco-friendly accreditations.
No, Universal Windows Direct of Indianapolis does not offer a senior discount.
No, Universal Windows Direct of Indianapolis does not offer emergency services.
No, Universal Windows Direct of Indianapolis does not offer warranties.