Universal Windows Direct of Indianapolis

The evening we spent with Tony Ayoubi was very informative and enjoyable ;no pressure. After our meeting we decided to sign and not pursue other companies as we were happy with the product and price. Our installers , Dustin, Tim and Donald were great and did a super job. We would highly recommend Universal Windows to anyone in the market for new windows. Thank you ,Dan and Darlene Klingensmith

Matt reached out very quickly and provided a very professional estimate and was very well-versed in his presentation. We are looking forward to working with them.

I ordered my windows in early June of 2021. My windows were finally built in October of 2021. I had an install date of 11/1/21. I was told that the install would take 3 days. The installer's were supposed to be at my house at 8:00 am on 11/1/21 The Universal windows company ask that you give the installers a 2 hour window in case they have traffic issues or product pickup issues. The installers showed up at 11 am in fact they showed after 11am each of the 3 days. I ordered 27 windows from universal windows direct and I was assured and guaranteed a team of professional and knowledgeable installers would install my windows. Universal sent 2 Mexican men in a old truck pulling an old horse trailer to install my 27 windows. The guys admitted that they were not employees of universal windows direct. The 2 were contracted out to do the job. I tried calling the Indianapolis office with no answer of course and no return call even though they ask you leave your phone and job#. The 2 started working and to my surprise they got all 27 windows installed. The 3rd day came 11/3/21 and about 4pm they tell me they cannot finish framing and caulking my windows on the outside of my home. I asked them when would they be back to finish the job I was told 11/6/21. I waited all day on the 6th no call no show. I took a walk around my house. I was told that they only had 4 windows left to complete but in actuality they had not completely framed or caulked any of my windows on the outside. I even found some buckling and missing caulk on the inside. I called the Indianapolis office on 11/8/21. I spoke with someone in customer service I told them about my situation they told me someone would call me from scheduling and get someone out to finish my windows. I received a call late the same day. I couldn't get to my phone a message was left that Humberto would be out some time the week of the 8th to finish the install. I have not seen Humberto since the 3rd of Nov. I called again on the 15th of Nov. I was told that I would receive a call back I have not received a call. I have read a few of these reviews today and I see the 2 Mexican men with a horse trailer are a common practice for Universal windows direct and fact that these 2 gentlemen have walked away from other peoples homes without finishing the job the universal windows direct promised they would do this is incomprehensible to me . I am appalled the Angies list & Home advisor would promote this company with there terrible an unprofessional business ethics and practices.

We ordered our windows in April. Service guy told us we had a lifetime guarantee and that is what sold us. He told us our windows would be here within 6-8 weeks. I kept calling and calling and they kept saying they weren’t in yet. Finally august 30th they come out for the install. It was 2 Mexican men with a old truck and a horse trailer. Not at all from the company. They we’re definitely contracted out to do the work. Fine, I didn’t even mind as long as it was done right. They were suppose to be here between 8-10. 10:30 comes my husband calls and they are just leaving their warehouse which is an hour and 45 minutes away. So great timing there! They show up at 11:45 finished all the inside work and said they would be back tomorrow. Guess what?? They never showed! I have an entire back yard full of crap! None of my windows are finished, we can’t mow because there is stuff everywhere! I’m highly ****** off. I try to contact the company(today is Saturday) of course nobody answers the phone! Don’t recommend this place!

Couldn’t of asked for a better group of guys. Dave Rouse and his crew knocked it out of the park for sure. Everything thing looks wonderful and even did a solid on an existing window. 100% would recommend Universal Windows to anyone.

The looks of the windows are great but I spent a lot of money for efficiency for keeping the hot/cold outside and I have to put tape around the seams of the windows

PLEASE SEE ITHER SITES AS WELL FOR REVIEWS! ***I am going to start with the sales process: -June 13th, 2020; our order was placed, and we were super excited after Universal being the 5th company we heard a pitch from. We were excited and happy with all of it. We ordered a front door and 13 windows for our house in a very nice neighborhood. -We have a measurement person out on July 9th to review all the measurements. Turns out that our door and windows were ordered in the WRONG color!!! I was told that I was wrong, and I ordered tan windows when my house is gray. Un NO!!! They did a change request to modify the colors before it goes to production. The change request was then trumped by someone and tried to be set back to “clay” instead of “gray”. I said NO I am not accepting that at all. That was corrected again. (I have the paperwork to back all of this up). We thought all of this was fixed -We received an email saying that our order was in and we should see our windows and door around Aug 20th. That was WAY OFF and I am told it was because of COVID. OK; fine… We receive an email that our “Product was delivered”. That was only for the door and we had to wait for the windows. Then we get a call from the shop manager saying “Let’s install the door then we will come back out when the windows come in.” So, we scheduled that for September 25th. Again, Excited BUT NOPE!!! The Door came in with the wrong colors… So, I sent it back. Long story short… Take a discount off the door to keep the colors and paint it myself (OH this voids the warranty) or wait weeks for a new door. I took the discount and have yet to paint the door. -Got a call that the windows were in. So, we schedule the install for wrong door and windows. NOPE only 12 of the 13 windows are in. Sorry, not sure where the windows is. NO RESPONSE from anyone until I texted the local manager to ask, 2 weeks after they were here (Texted Today). Still no idea where my window is. ***Install and Product Quality (The installers were super nice guys though!): -Door Trim is wrong color (Shocker by now). Please see the pick. Does not come close to matching what I have in the house. Gaps, quarter round not even installed, and the door threshold flexes by half an inch… I can stick my fingers under my door for crying out loud! There is nothing under it to support it!!! -I had nice trim around my windows. I have a pic of my garage window that was not replaced for a comparison (Last pic I think). The use this cheap tin casing that covers it all up. It has gaps, calking to fill it in. I am SHOCKED by this. This is what Universal Windows gives their installers to work with??? -Bought 3 slider windows… Every time I open them, I feel like they are going to jump out of the track they sit in. ***Current Summary as of Oct.13, 2020; Missing a window, door is the wrong color, poor quality, trim for the door is the wrong color and shape and size. I feel the product quality is horrible and NOT worth what I paid for it. Even with a $1,500 discount I received for a wrong door that I must paint and void the “finish warranty”. Oh and even though the job isn't done, I have been charged for everything. KNOW what you are getting into using Universal Windows!!!

Huge Scam Universal Solar ....they drilled holes into my roof right through my ceiling....had tar dripping through into my home...complete hack job.... they told me I would reduce my bill to $12 a month with NVEN....I keep my temp average at 78*....I'm getting a bill from NV Energy for $147 and I'm also paying for the solar system at about $200 a month...this is not what they promised....if they had been honest with me upfront I would have never bought the system....I was told by Vito the salesman that it would take a few months to build up credits but in that time they had a payment grace period so it would all even out.....oh what a lie....if I knew the truth they would have never gotten the sale and that folks is why they lie to you...now Universal solar is telling me it takes a year to build up the credits, which is actually 1and 1/2 years....I totally got scammed and now am paying double electricity bills...this will happen to you too if you do business with them...LET THE BUYER BEWARE I talked to Eugene at Universal Solar and he interrupted me and talked over me and claimed I was extorting them because I requested them take back their system....YOU KNOW THEY ARE A SCAM when they place the burden of their scam on you…..BUYER BEWARE UPDATE: this company is also universal solar direct...check the reviews....this company is really really bad...they are complete liars...this was never resolved...not even close...check...BBB....it says "answered"...not "resolved" ...BBB is protecting them and so is the state board of contractors...absolutely disgusting ... they lie about everything and all the people that work there lie....go with "Sol UP"

It was fine and it was a smooth service.

Easy ordering process. Install crew was even better. David Rouse and crew did a great job. They were very efficient, polite and knowledgeable