Thiele Heating & Air Conditioning

It went fine. They did a great job and I had no issues with them at all. They are a good company. It took less than a day.

It is under warranty and we didn't have to pay. Everything went fine. I don't have any problems or issues with them. They all did a good job.

Prompt & thorough

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They are on a rotating basis and they charge by the month.

It went well. Jason Braun is a member of the Thiele family and he stressed the history of the company (since 1883!) which was very interesting. He examined the old unit, and we discussed things I had found out about air conditioning in the 21st century. He gave me the price for the Bryant model with a 16 SEER rating. The warranty on parts and labor which he offered was excellent. Ultimately I went with another company, but I wanted to say that my encounter with Jason was a good experience. I will call on them for a bid when the next thing in their portfolio needs attention in my house.

They were on time and their price was fair. They're punctual and they were in and out in 5 hours. They do good work. They are fair and seems like they are honest.

Great. Quick.

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They serviced my air conditioner every year, and they always do a very thorough and excellent job. They had a service person named Mike Jefferson come out, and he was very component and did a very nice job. Now the air conditioner is working fine, and I will continue to have them service my air conditioner and furnace.

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unknown

Wonderfully - our technician was professional, friendly, knowledgeable, and his goal was to please us, the customer

Wonderful job.

Inspection was prompt and the problem was quickly identified. The issue was corrected right then and we went ahead and had a full routine maintenance during the same visit. The whole visit took less than an hour and the technician was knowledgeable and had helpful tips on preventing future similar issues.

unknown

My daughter was living there at the time so I'm guessing a little bit, but she didn't seem to have any problem. They seem to come when they said they were going to and were on time. I think the fellow that worked with me on the estimate in identifying everything that we need, because we actually ended up doing several things. We replaced the air conditioner with a heat pump and we ended up doing a hot water heater at the same time, so it turned out to be heating, air and water heater. He was very easy to work with.

I called Thiele early 7:00am on the morning of January 7, 2017 because I was not getting any heat in my house. After getting no reply I called back around 10:00 am and finally got a call back and a tech sent out around noon. After assessing the furnace I was told that the heat strips were broken and that they needed to be replaced. The tech called the office and was told that they would have to get the part from the warehouse and it would need to be opened and would cost me $100. Told them to go ahead. Once everything was working the tech collected $100 from me and told me the parts were under warranty. I asked if there was any other charge and he said no. A week and a half later I got a bill for $677.00. Called and was told that the parts were not under warranty and this was the charge. I was billed $119.00 for the diagnostic evaluation and $558 for the repair. I asked what the parts cost and what the hourly rate was but was told that he couldn't figure it out because they have a computer program that tells them the flat rate for this service. The tech probably didn't even spend more than 1-1/2 hours making the repair. As I continued to try to understand the high cost I was told that if I had waited until Monday then the evaluation cost would have been less. I was charged more for the weekend! They didn't even apply the evaluation to the cost of the repair! I was told that this was very typical for the industry. On a cold day in January I didn't have any choice but to have the repairs done but was never told anything about the cost except the $100 to open the warehouse. Such a poor way to do business!!!

Replaced the furnace.

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We are very happy with the products, price and service.

Excellent Service

There was approximately a 45 day wait to get on the schedule, which is what prompted my "C" rating for responsiveness. The technician was polite and professional and timely. The office called when he was on his way. I missed the call and when I noticed the missed call, (they did not call my cell phone as a back-up) so I called back and had to be worked into the schedule again (same day, thank goodness).

found a problem that we have struggled with for 5-6 years.First company that said to clean the blower to help unit run smoother