Thiele Heating & Air Conditioning

The tech, Sal, was very thorough, polite, and put our mind at ease that our system is ready for the upcoming summer heat. Sal explained what he was checking, why he was checking it, and the condition of the unit. I chose Thiele to install our current system several years ago and have continued to use them for servicing and preventative maintenance. The provide a high quality produce, competitive pricing, excellent post purchase support, and stellar customer service.

It went exceptionally well! We had asked for 4 estimates and received 3. Jason Brown of Thiele did the best job of actually measuring and evaluating what would have to be done. He initially could not recommend a heat pump because of control wiring issues - existing 2 wire run under slab as opposed to required 7 wires for heat pump. We had decided to go with his estimate of electric heater and new air conditioner and haot water heater when he contacted us to let us know that there was wireless controlling technology available that would eliminate the need to run additional wires. We decided to go with heat pump based on that additional information. Jason arranged to have installation take place two days later to accomodate our being available to be home. The three man installation team, Steve, Thomas and Duane, arrived on time on the scheduled day. They came inside, reviewed what had to be done and promptly went to work. Duane removed old hot water heater and nightmareish plumbing associated with using hot water and heat exchanger to heat coil in air handler for home heating. Thomas wentout side to remove the old unit and install the new compressor unit. Steve worked on removing the old inside air handler and coils. As the old equiment and tank was removed it was taken outside. Clean up took place as the work took place. After all was installed during the testing it was discovered that the wireless unit outside was not communicating with the inside unit. All three went to work diagnosing and solving the problem. It was finally determined that the circuit board had had a contact come loose in shipment to Thiele. That was promptly repaired. All areas where they worked were cleaned rather well. After all was working Steve walked us throught the proper operation on the new thermostat and where the emergency disconnects were and how to use them. What a professional group of people from Thiele Heating and Air Conditioning! From Jason coming out and evaluating not only what we had currently installed but also reviewing with us possible installation issues and problems that could affect what we could have done to the installers, Steve, Thomas and Duane, everyone we delt with were exceptionally professional and extrememly competent. We highly recommend Thiele. They are the best.

I am so glad that I choose Thiele. I would recommend that anyone contact Thiele for their heating a cooling needs.

They told us our options and worked with us as far as the insurance company went. We would use them again.

I had problems on a Friday so I called them up and said I could deal with the weekend or Monday. The guy came out on Monday and about two hours he found that a cable had shorted out due to a power surge we had. He had the furnace up and running. I had coupon with Angie's List and so he came in and did it on the coupon. It was just really wonderful as I expected from both Thiele and Angie's List where I first heard about him. He was actually excellent on the service call. He was here Monday morning as he promised. They are a very high quality company. I would call him again in future without any questions.

Actually, I can't describe in detail how my experience went with the company because I wasn't here. When the representative came out, he was very nice and very cordial. He was very explicit in his explanation of everything that would be done and how it would be done. It was just great detail. We actually talked to a couple of other companies too and basically due to the representative, that's how we chose to go with Thiele. I really don't know how much it cost us, but it was several thousands. We would definitely use them again in the future. We've had some condensation issues in the garage but all we had to do was call and somebody was out here that day. I wasn't here when they came to put the air-conditioner in. We haven't had any issues with it besides that. Anything we have had an issue with, they came out and fixed it.

Very well except they weren't good at letting me know even an approximate time the service guy would be there.

We are very pleased with Thiele. Their Service Manager came out to do our estimate (instead of a salesman) and he knew exactly what would be required to do the job and explained it very well. They were able to remove the old system and install the new one in a day, even with the challenge of installing the furnace into a finished basement and flushing the old A/C lines between the heat pump and furnace. They then took extra time to set up the new thermostat and explain its operation to us. An excellent job from start to finish.

Our furnace stopped working last Wednesday evening. I called Thiele on Thursday morning and was told that someone would come out that afternoon. The tech came at ~4:45p. He said the problem was the motor that blows out carbon monoxide. Since it was now after 5p, he could not get the part to make the repair. He said if the part was in stock, the furnace would be repaired on Friday. I called Friday morning to find out if the part was available. I was told that the tech was scheduled to come out that afternoon. Once again, the tech did not show up until almost 5p. It wasn't 5 minutes after he arrived when he said that it was actually the fan attached to the motor that was the problem. Therefore, the wrong part had been ordered. Because it was 5p, he could not get the part to repair the furnace on Friday. So, we had no heat over the weekend. On Monday morning, I called Thiele to make sure that the part was available and that the tech would be at my home in the morning. I started to explain the situation to Jenny when she interrupted me by saying, "Oh yes, I know the whole story. The tech will be out this morning". There was no apology for that fact that we had now gone more than 4 days without heat due to the tech's misdiagnosis. The tech did show up on Monday morning and within 30-45 minutes he had the furnace repaired. I am very disappointed in the service I received. I make a point of using locally-owned businesses. But, I will never use Thiele again. ******UPDATE******* After reading my review, the owner returned my check with a letter of apology. Though the service received was not up to Thiele's standard, the owner's response was once he learned of the incident. The owner handled the situation with professionalism by investigating - finding the errors and correcting them so that this will not happen to anyone else. Mistakes do happen - his response was excellent.

Called Thiele for service. Appointment was scheduled the following day. They called prior to arrival in the scheduled time frame. Technician conducted fall heat service.

Great service start to finish. From the knowledgeable sales person, through scheduling and installation, we were dealing with professionals. Installation was completed in one day. Installers were efficient, cleaned up afterwards, and were polite visitors in our home.

Their installer was very professional. He explained everything he was doing and everything that I needed to do to follow up maintenance wise and all the recommendations. He cleaned up after himself very well. I offered to do the recycles and he said he would take care of them. I didn't have anything to do after he was done. He made sure the work was complete and made sure it worked before he left. The price was excellent. He was right on time.

Very professional and punctual with fair prices. Was going to go with this company until another company came in with slightly lower price and some free services. Would recommend this company to others looking for competitive bids for equipment and installation.

We were in a desperate situation with no AC and 90 degree weather. Boone Coy was the first of three that we called who could come right out and give us an estimate. He did a very thorough job of listening to what we wanted and calculating what would be best for our tri-level house built in 1964. I had done some research (thank you internet!) so I knew a little about what I was wanting. He agreed with my ideas and then explained exactly why a heat pump and new furnace with variable speed would be best for us. We received a 2nd opinion that disagreed with the variable speed furnace idea stating that our tri-level would never be able to heat and cool at equal temperatures on all three levels. I was torn about what to do as the variable speed furnace cost quite a bit more. Boone did a great job explaining why he felt the variable speed was essential for us to purchase. He made quite a few follow up calls to us wanting to get the sale and get it installed for us ASAP as we were cooking in our 85 degree house! Now that it's all been installed, he was RIGHT. We LOVE our new heat pump and furnace. We haven't used it for heat yet -- just AC. BUT, our tri-level is equally cooled on all three levels. I wasn't sure that could ever happen! We went with Thiele because of their warrantees, very thorough assessment of our needs, Angie's LIst reviews and service promises made after everything is installed. Price seemed high, but we never received an exact 2nd quote in which to compare the price. I think in this case we probably got what we paid for and we are very happy. The installation was done by two Thiele employees who were great. They were on time, clean, thorough, organized and efficient. Very good experience.

Complete details in services provided section.

After checking Angie's List I called 2 air conditioner companies for estimates. A very knowledgeable gentleman from the Thiele company came and after checking my air conditioner he explained what his company would do to replace it. When he gave me the estimate I was pleasantly surprised because it was significantly less than another company"s (also from Angie's List) price. I asked when the unit could be scheduled for installation and he said right away. The installer came out the next day and installed the new air conditioner. He was prompt, clean, and courteous.

Overall, the experience went very well. I've used them about 30 years ago, and decided to use them again this time, since their quote was the best one that I had gotten. They did the job properly and they completed it within a half hour of the estimated time. I'm happy with their services.

I am very happy with their services. They do a great job. I would rate them high overall. I would continue to use them again in the future.

They did a great job of assessing our needs. I liked the analysis that they did on our house. It was just good all the way around. The pricing ended up being good too. The workers were very professional. They got it done in half the time we were expecting. We have only had the system for a month now.

They were efficient and had the new systems installed in about six hours. They knew what they were doing. I also liked the systems. I would rate them highly and would use them again in the future if necessary.

It went very well. He explained all of my options to me in 3 different ways, which I really appreciated.

I called them because I had discovered I had a problem that I felt was an emergency situation. Water was pouring into our furnace room from the melting snow and ice. They arrived within 30 to 45 minutes. He went above and beyond what the average serviceman would do and he took care of my problem. I can't give them or the serviceman high enough regards. I give them 10 stars!

The salesman who came to give me an estimate on the replacement of the furnace was very knowledgeable. He measured the house in order to properly size it to the home. He answered all my questions and thoroughly explained his company and what the replacement would include. He understood the policy on the 2010 energy credit reimbursements. He also went beyond call by giving me instruction about my present programmable thermostat. The weekend after his visit, the furnace quit working and a knowledgeable technician came out on a Saturday and discovered a loose wire and replaced the on/off switch, Even though I had just gotten a seasonal cleaning by another company, the technician also suggested that the furnace needed a thorough deep cleaning if it was not going to be replaced. Though we wanted to go with the replacement, it was a little more than we could afford and decided to to try to buy time and go with the deep cleaning for $500 instead. Thiele said they would get back with us. However, we never received a follow up call, but that worked out okay because we had an unexpected job change in the family and decided to try to make it the rest of the season as is until we could get back on our feet again.

I liked the equipment they put in, but the guy that came out to see what we needed maybe didn’t know exactly what he was talking about. Their price was comparable to everybody else. I may not use their services again.

The technician was polite and professional. He took time to answer any questions I had.