The Mad Hatter Chimney Service

Great job!

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CAME ON TIME. I HAVE A STACKABLE WASHER AND DRYER. HE POINTED TO THE WRONG AREA WHERE THE VENT WAS COMING OUT. HE COULD NOT GET THE WASHER AND DRYER OUT. HE WAS TO CALL THE OFFICE TO RESCHEDULE FOR YESTERDAY OR TODAY. I DID NOT HEAR FROM THE OFFICE AND CALLED THE OFFICE AND DID NOT HAVE THE DETAILS FOR THE JOB AND WOULD NOT BE ABLE TO COME UNTIL TWELVE DAYS LATER. SHE SAID SHE WAS TRYING TO GET A HOLD OF ME AND REPEATED BACK AN INCORRECT PHONE NUMBER. SHE ALSO SAID THE PRICE WAS GOING TO BE $60 MORE BECAUSE NO ONE TOLD HER IT WAS A STACKABLE WASHER AND DRYER. I DID EXPLAIN THIS TO HER. THE DRYER WAS NOT EVEN PUT BACK IN THE RIGHT PLACE WHEN THE REPAIR PERSON LEFT. I HAD TO DO IT MYSELF AND CLEAN OFF ALL OF THE GREASE LEFT BY THE TECH. I WAS ANGRY THAT I HAD TO TAKE OFF WORK FOR THIS AND THEY WERE NOT PREPARED TO DO THE WORK. THIS WAS NOT THE PERSONS FAULT WHO CAME BUT THE PERSON WHO SCHEDULES THE APPOINTMENTS. THEY OFFERED TO COME BACK AND PUSH IN THE DRYER I REFUSED.

OVERALL, IT WAS A GOOD EXPERIENCE. I WOULD USE THEM AGAIN.

TWO TECHNICIANS CAME OUT AND CLEANED AND SANITIZED OUR AIR DUCTS. THEY ALSO CLEANED OUR CHIMNEY. THEY WERE ALSO SUPPOSED TO HAVE CLEANED AND SANITIZED OUR FURNACE FILTERS. WHEN MY BOYFRIEND CHECKED LATER, THE FILTERS LOOKED VERY DIRTY. I CALLED AND THE COMPANY OFFERED TO SEND SOMEONE OUT. WHEN THE DAY OF THE APPOINTMENT ARRIVED, THE TECHNICIANS DID NOT SHOW UP, AND CALLED THE NEXT DAY BLAMING THE WEATHER. OUR SCHEDULES WERE TOO BUSY TO PLAN ANOTHER APPOINTMENT, SO WE DECIDED TO CLEAN THE FILTERS OURSELVES. ADDITIONALLY, SOME PLASTER AROUND THE AIR RETURNS ON THE CEILINGS WAS KNOCKED LOSE--NOW WE ARE MISSING SOME PLASTER ON THE CEILING, AND THE TECHNICIANS LEFT THE PLASTER LYING ON THE CARPET FOR US TO CLEAN UP. THERE WASN''T A LOT OF PLASTER, AND I DIDN''T NOTICE IT UNTIL AFTER THEY LEFT. THE LAST STRAW WAS WHEN I MADE THE TECHNICIANS COFFEE TO DRINK WHILE THEY WERE WORKING, AND ONE OF THEM WAITED UNTIL THE JOB WAS FINISHED, THEN FILLED UP THE COFFEE CUP AND LEFT WITH IT. WON''T REHIRE

THEY DID A GREAT JOB. IN FACT WHEN THEY DIDN''T HAVE A PART, THEY OFFERED TO COME BACK LATER THAT NIGHT IN THE SNOW TO MAKE SURE IT WAS DONE THE SAME DAY. VERY PROFESSIONAL!!

EXCELLENT JOB. VERY PROFESSIONAL. SEEMED TO KNOW EXACTLY WHAT THEY WERE DOING. I WOULD RECOMMEND THEM TO ANYONE.

THEY DID A CHIMNEY SWEEP FOR US AND WHEN THEY WERE HERE THEY TOLD US OUR BACK FIREWALL NEEDED REPLACED AND I CALLED 10 DAYS LATER TO SCHEDULE FOR THEM TO DO THE WORK AND ORDER THE PART. THREE WEEKS WENT BY AND I NEVER HEARD FROM THEM SO I CALLED AND THE LADY I SPOKE WITH SAID IT WAS TAKING LONGER THAN ACCEPTED TO ORDER THE PART AND THAT THE WOULD CALL BACK. THEY DIDNT CALL AGAIN SO I CALLED 6 DAYS LATER AND THEY SAID THEY WOULD CHECK ON THE STATUS AND CALL BACK. I NEVER HEARD AGAIN AND WENT ON VACATION FOR THREE WEEKS AND DID STILL THE COMPANY HAD NOT CALLED. I CALLED AND SPOKE WITH THE GENERAL MANAGER AND HE DID NOT APOLOGIZE OR OFFER ANY EXPLANATION AS TO WHAT HAPPENED. THEY FINALLY CAME AND DID THE WORK BUT I AM UPSET WITH THE RESPONSIVENESS OF THE COMPANY.

EVERYONE WAS POLITE AND PLEASANT. THEY WERE ABOUT AN HOUR AND A HALF LATE. I CALLED THEM TO MAKE SURE THEY WERE STILL COMING. THE WHOLE JOB WAS ONLY ABOUT 45 MINUTES, WHICH DIDNT SEEM RIGHT. THERE WERE OTHER QUESTIONABLE ITEMS AS WELL.

LOOK FOR COUPONS IN TV WEEK, OR REACH

I SPOKE WITH MAD HATTER AFTER I HAD THE TWO OTHER COMPANIES INSPECT MY CHIMNEY. I INDICATED THEY BOTH HAD SAID THE CHIMNEY WAS EXTREMELY DIRTY. MAD HATTER SENT THE SAME SWEEP OUT TO CLEAN AGIN. HE SPENT APPROXIMATELY 15 MINUTES AND SAID HE FELT THE CHIMNEY HAD BEEN CLEANED THE FIRST TIME. CONSEQUENTLY WE DO NOT FEEL COMFORTABLE USING MAD HATTER FOR ANY OTHER ADDITIONAL WORK ON THE CHIMNEY.

THE SERVICEMAN WAS PROMPT, COURTEOUS AND INFORMATIVE.

VERY POLITE AND NICE YOUNG MAN DID THE WORK. HE COVERED MY CARPET AND HEARTH TO PROTECT THEM FROM THE SOOT. HE DID A GOOD JOB OF CLEANING UP AFTERWARD. HE ALSO EXPLAINED WHAT NEEDED TO BE DONE WITH MY CHIMNEY, IN THE WAY OF REPAIRS.

THE TECHNICIAN ADVISED ME THAT THE GLASS DOORS I HAD ON MY FIREPLACE WERE NOT UL APPROVED AND COULD AFFECT THE AIR FLOW. HE SUGGESTED THAT I REMOVE THEM, AND IF I WANTED DOORS, TO GET SOME THAT WERE APPROVED (HE DIDN''T TRY TO SELL ME ANYTHING).

THEY WERE VERY GOOD! THEY WERE VERY RESPONSIVE, AND WAS ABLE TO GET SOMEONE OVER THERE BEFORE NEW DRAPES WERE INSTALLED! GREAT SERVICE AND A GREAT COMPANY!

FLU TO BIG AT THE BOTTOM AND TO BIG AT THE TOP AND WHAT TO TO TO CORRECT IT. NO ONE EVER EVER TOLD US THAT. WE REALLY APPRECIATED HIS HONESTY AND INTEGRITY.

SET THREE APPOINTMENTS AND THEY DIDNT COME OR CALL. TRIED FOR 2 MONTHS TO GET THIS DONE.

THEY DID A WONDERFUL JOB WITH THEIR RESOURCES.

THEY SHOW UP ON TIME, INFORMATIVE, CLEAN UP EVERY BIT OF MESS. THE BEST, EXPLAINED EVERYTHING. I HIGHLY RECOMMEND THEM.

THEY SHOW UP ON TIME, INFORMATIVE, CLEAN UP EVERY BIT OF MESS. THE BEST, EXPLAINED EVERYTHING. I HIGHLY RECOMMEND THEM.

PERFORMED QUALITY WORK AT A VERY REASONABLE PRICE.

CLEANED ALL VENTS & DUCT WORK IN NEWLY PURCHASED HOME. CALL THIS COMPANY DIRECT TO BOOK A JOB. WAS RECOMMENDED BY ANOTHER SERVICE PROVIDER.