The Mad Hatter Chimney Service

Dennis was quick to visit and provide a quote. His assigned worker showed up when expected and completed the job. I was not home when the work was conducted, however, I could tell the crown was repaired and there was no mess and no damage to bushes (rose bushes) surrounding the chimney base.

Very professional. Job well done. They were 40 minutes late but they did call to tell us.

This was a very positive experience! When I first called to make the appointment, the scheduler was friendly and efficient. The gentleman who came was also friendly and respectful of my house (keeping things clean, etc.). He asked questioned about things I didn't even think about, but didn't try to upsell me to another service...he agreed that the cleaning was all I needed for now. I will definitely use them again.

Onetime; knowledgeable. Did the job fine.

INITIALLY UNCOMPLICATED COMMUNICATION FLOW, DEALT WITH DENNIS LAMB OVER THE PHONE. COMPANY EMPLOYEES SHOWED UP ON TIME, CHIMNEY CAP FITS WELL ON TOP OF CHIMNEY. WHEN NEEDED TO REMOVE TOP OF FLUE DID NOT SEEM TO HAVE THE RIGHT TOOLS ON HAND. TOP OF FLUE WAS NOT MOUNTED STRAIGHT AGAIN, AND PROBLEM OF LEAKAGE REMAINED INITIALLY. FOLLOW-UP VIA PHONE WITH DENNIS LAMB RESULTED IN PROPOSAL FOR NEW CAP ON FLUE. AFTERWARD, NEVER CAME BACK TO ME WITH AN OFFER. E-MAIL MESSAGES (TWO) WERE NOT ANSWERED. REQUESTED PROPER INVOICE WHICH WAS NEVER ISSUED. SENT LETTER WHICH WAS RETURNED UNDELIVERABLE, SEEMED TO HAVE MOVED OFFICE WITHOUT A FORWARDING ADDRESS.

THE WORK WAS VERY THOROUGH. WE HAD SEVERAL VENTS THAT WERE IN NEED OF REPAIR. HE WAS ABLE TO DO IT ON THE SPOT. WE WERE NOT SUPPOSED TO HAVE THE CHIMNEY SWEPT UNTIL LATER IN THE WEEK, BUT HE WENT AHEAD AN DID THAT TOO. HE WAS VERY HELPFUL IN EXPLAINING WHAT WAS BEING DONE.

PROMPT IN RESPONDING TO MY CALL AND SETTING THE APPOINTMENT QUICKLY. WAS ONTIME AND PERFORMED ALL THE WORK SKILLFULLY.

MAD HATTER WAS GREAT AND I RECOMMEND TO ANYONE.

JEREMY COMPLETED ALL 3 CHIMNEY INSPECTIONS AS SCHEDULED. DENNIS CAME TO LOOK AT THE LAST 2 CHIMNEYS, BASED UPON ISSUES THAT WERE DISCOVERED DURING THE INSPECTIONS, TO RECOMMEND REPAIRS. FINALLY RECEIVED THE 3 INSPECTION REPORTS AND WAS PROMISED A QUOTE ON THE REPAIRS. CALLED TWICE AND THEY SAID THEY WERE WORKING ON IT. HAVE NEVER HEARD FROM THEM AGAIN. IN INITIAL CALLS THEY SAID COST OF INSPECTIONS COULD BE PUT TOWARD ANY CONTRACTED REPAIRS. I GUESS IF THEY WON'T QUOTE THE REPAIRS, THERE ISN'T ANYTHING TO CREDIT THE INSPECTIONS TO? THE PROVIDED REPORTS WERE INFORMATIVE, BUT DID NOT INCLUDE THE LEVEL OF DETAIL OR PICTURES THAT I EXPECTED BASED UPON MY CONVERSATIONS WITH JEREMY OR DENNIS, AND THE AMOUNT OF PICTURES TAKEN.

I HAD FIVE ANGIE'S LIST CHIMNEY REPAIR COMPANIES INSPECT MY CHIMNEY AND PROPOSE REPAIRS. TWO OF THEM MADE NO CHARGE AT ALL FOR THEIR INSPECTIONS-PROPOSALS. ONE OTHER CHARGED ME $40 FOR THEIRS AND ANOTHER CHARGED $50 FOR THEIRS. THE MAD HATTER CHARGED ME $139 FOR AN INSPECTION THAT WAS NO BETTER THAN, AND TOOK NO MORE TIME THAN, THE INSPECTIONS AND PROPOSALS OF THE OTHER FOUR COMPANIES. AS A RESULT I FELT I HAD BEEN TAKEN ADVANTAGE OF.

AN ESTIMATE WAS NOT AVAILABLE WITHOUT A REQUEST FOR AT LEAST SOME WORK, I.E. GETTING THE CHIMNEY CLEANED. THE WORKER ARRIVED IN A TIMELY FASHION, DID THE CLEANING, AND GAVE ME AN ASSESSMENT OF THE SITUATION IN TERMS OF NEEDING REPAIRS OR NOT. OVERALL, I AM PLEASED WITH THIS COMPANY.

HE WAS VERY NICE. HE CAME OUT AND INSPECTED THE CHIMNEY. HE TOLD ME THERE WAS NOTHING TO BE DONE AND HE DIDN'T CHARGE ME ANYTHING.

THE WORK MAN ARRIVED ON SCHEDULE AND THE JOB WAS WELL DONE.

I HAVE USED THEM BEFORE. THE TECHNICIAN WENT OUT OF HIS WAY IN THAT HE TRIED TO CORRECT A PROBLEM THAT WE HAVE WITH THE VENTING SYSTEM. HE WAS VERY PROFESSIONAL. HE WAS A PLEASANT PERSON.

DUE TO DAMAGE IN THE CHIMNEY IT TOOK 3 ATTEMPTS, BUT THEY GOT THE JOB DONE. NOW MY HUSBAND'S CARBON MONOXIDE BLOOD LEVELS SHOULD IMPROVE. THEY SAVED OUR LIVES!!! I AM NOW HAVING OUR AIR DUCTS CLEANED AND AM PLEASED WITH THEIR WORK. SEAN ANDERSON WAS PROMPT, POLITE, KNOWLEDGEABLE, AND NOT INTIMIDATED BY THE TASK AT HAND OR THE DIRT AND DUST INVOLVED. DENNIS LAMB WAS EXTREMELY HELPFUL AND CONSIDERATE. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.

SEAN & RICH WERE ON TIME AND DONE IN ABOUT 5.5 HRS. THEY SEEMED VERY NICE AND KNOWLEDGEABLE ABOUT THE WORK THEY WERE PERFORMING. THE AIR DUCT CLEANING MADE A HUGE DIFFERENCE IN THE SMELL AND PRESENCE OF THE HOUSE. SEAN (THE CHIMNEY EXPERT) GAVE US A VERY DETAILED (INCLUDING PICTURES) SITE EXPLANATION OF THE CHIMNEY PROBLEMS AND WHAT IT WOULD TAKE TO FIX IT. HE QUOTED A PRICE THAT SEEMED VERY REASONABLE, BUT UNDERSTOOD IF WE WANTED TO LOOK ELSEWHERE FOR ESTIMATES (WE APPRICIATED HIS HONESTLY). HE TOLD US IF WE DECIDED TO GO WITH HIS COMPANY TO CALL SOON BECAUSE THEY WERE SOON GOING TO GET VERY BUSY. THEY CLEANED EVERYTHING UP AND LEFT NO MESS. THEY ALSO MADE SURE TO TELL US NOT TO HAVE OUR FURNACE SERVICE PEOPLE OUT UNTIL THE CHIMNEY JOB WAS DONE (WE APPRECIATED THAT TIP TOO). I'M CALLING TODAY TO HAVE THE CHIMNEY REPAIR DONE AND TO SET UP AN APPOINTMENT TO HAVE MY PERSONAL RESIDENCE'S AIR DUCTS CLEANED AND CHIMNEY REPAIR ESTIMATED.

JARED WITH AIRMASTER REFERRED THIS COMPANY TO ME. I HAD 11 DUCTS, A RETURN AND A FURNACE FILTER CLEANED. ROB & HIS PARTNER DID A WONDERFUL JOB! THEY WERE VERY COURTEOUS AND CLEANED UP WONDERFULLY BEFORE LEAVING. THEY ALSO GAVE ME USEFUL TIPS ON UPKEEP ALONG WITH A COUPLE OTHER USEFUL HOUSEHOLD TIPS. I WOULD NOT THINK ABOUT CALLING ANYONE ELSE FOR THIS SERVICE IN THE FUTURE.

THEY RAN ABOUT AN HOUR LATE, AND COULD HAVE HAD A BETTER CLEAN UP.

THEY WERE DONE VERY QUICKLY. AFTER THEY DID IT, THE DRYER DIDN'T DRY ANY BETTER. THEN, I HAD AN APPLIANCE REPAIR COMPANY COME OUT, BECAUSE I THOUGHT MY DRYER WAS GOING BAD. THE APPLIANCE PERSON DISCONNECTED THE DRYER VENT FROM THE DRYER. I PUT A FULL LOAD OF CLOTHES IN THE DRYER AND THEY DRIED MUCH QUICKER. THE APPLIANCE PERSON SAID THAT THE DRYER WAS FINE. MAD HATTER HAD ALSO SAID THEY WOULD REPLACE THE 30 FT OF VENT FOR AROUND $349. THE APPLIANCE PERSON DID THE WORK FOR $192. I ASKED THE APPLIANCE PERSON TO SHOW ME THE OLD VENTING. IT WAS THICK WITH WHAT LOOKED TO HAVE BEEN YEARS OF LINT. IT COULD NOT HAVE POSSIBLY BEEN CLEANED OUT. I THINK MAD HATTER JUST WANTED TO SELL ME THE VENTING.

THE TWO TECHNICIANS WHO PERFORMED THE WORK WERE VERY THOROUGH AND KNOWLEDGEABLE ABOUT THEIR JOBS. THEY ANSWERED ALL QUESTIONS I ASKED AND WERE VERY INFORMATIVE. THEY ALSO POINTED OUT A POTENTIAL PROBLEM WITH MY CHIMNEY FLUE THAT I MAY NEED TO ADDRESS IN THE FUTURE.

PAID FOR AN EVALUATION TO GET AN ESTIMATE BUT HAVE NOT BEEN ABLE TO GET IN CONTACT WITH THEM TO SCHEDULE APPOINTMENT. I CALLED 3 SEPARATE TIMES AND GAVE THEM MORE THAN A MONTH TO GET BACK TO ME AND I'VE NOT GOT A RETURN PHONE CALL YET. I WILL NOT USE THIS COMPANY.

DIDN'T SEAL THINGS APPROPRIATELY WHICH INDUCED AN ASTHMA ATTACK. NOT A POSITIVE EXPERIENCE.

WHEN THEY CALLED TO CONFIRM APPOINTMENT, THEY TOLD ME IT WOULD BE $99 FOR A CHIMNEY SWEEP. I TOLD THEM THAT I DIDN'T EVEN KNOW IF THAT WAS WHAT WE NEEDED BUT TOLD HER WHAT WE DID NEED SHE SAID IT DIDN'T MATTER IF THEY SWEPT CHIMNEY OR NOT IT WOULD STILL COST $99 FOR THEM TO COME OUT AND GIVE AND ESTIMATE.... SHE KIND OF SMIRKED WHEN I SAID I WOULD CALL AROUND FIRST...SINCE THEN I HAVE FOUND 2 COMPANIES TO GIVE ME A FREE ESTIMATE!

VERY THOROUGH, GAVE ME A COMPLETE WRITTEN REPORT OF RECOMMENDATIONS AND TIPS TO SAFETY MAINTENANCE OF CHIMNEY AND FIREPLACE.

I LIKE THE FACT HE WAS NOT LOOKING TO SELL ME ON ANYTHING. HE JUST NOTED THE WHAT NEEDED TO BE DONE AND SUGGESTED WE COULD DO THE WORK OUR SELF.