The Mad Hatter Chimney Service

They weren't able to find a problem. I was advised by the furnace man to call a them specifically. The owner called me and offered to refund my $100, but I did not accept. They could not offer a definitive diagnosis of the problem and told me to call the furnace man. Which is who told me to call them.

I think the price was high for 19 minutes worth of work.

Overall A+. We have gone so long and had so many companies just not deliver.

We received a prompt phone call to let us know that Sean would be an hour later than scheduled due to the prior service call being more complex than expected. He showed up promptly an hour later and thoroughly explained what was involved in a chimney sweep, and in what order tasks would take place. Chimney cap was installed quickly, exterior inspection was performed, then work moved inside. A large tarp was placed over the floor and furniture nearest to the fireplace and the chimney was swept quickly. Sean gladly answered all of our curiosity questions about Chimney Swifts and their ability to nest in chimneys. He was very professional, yet friendly, and you'd never know he was in our home; clean-up was very thorough. The whole job took about 45 minutes.

They had good clean afterwards. They responded and came out right away. I plan to use them again in the future.

Rob was on-time, polite, and efficient. He assessed the situation quickly, then got right to work. Job well done! I really appreciated him also taking a look at our dryer vent (which I requested) and after seeing it suggesting I just take care of it myself due to their minimum charge for that work. Very honest of him!

Work went very well. Sean was courteous and prompt. When he was done, the area where he was working was left spotless.

Technician arrived on time. He helped me move a heavy table so he could have better access to fireplace, then covered the exposed carpet. He spent about 20 minutes examining the fireplace and chimney, swept the chimney, and verified my gas fireplace as in good condition. (This was the first time I'd had the fireplace an chimney inspected since installation 13 years ago when house was built.) When done, he went over the report in detail, answered my questions about the damper, and left the area very clean. He then helped me move the table back in place. I was very pleased with the service.

We had several contractors out to give an estimate. Mad Hatter provided us with a written estimate, unlike some of the other contractors. They came and completed the job in the time frame that they said. The work was done well and we have not had any leaks since they repaired the chimney a couple of months ago. The actual repair cost more than the estimate but we we're able to approve the increase before they went ahead and did it. We had expected that the damage might be more extensive than visible at first and the final cost did not exceed the range of what Mad Hatter told us to expect in the "worst case".

The gentleman arrived precisely on time, worked quickly, quietly and left no mess. Gave me a $10 discount for being a Angie member. Worked completed in approximately 30 minutes.

Dennis provided us a quote that was very reasonable, and they were able to start work before we had to give possession to the person who had just purchased our home. On the recommendation of our Realtor, we had 2 other quotes done, and the Mad Hatter was the lowest. While the final price came in a little higher, it was due to the fact that the damage was even more extensive than previously thought. Both, Dennis and Shawn were very professional and friendly while they did the work. Their supplier even went the extra mile to put a rush on our new chimney cap as they knew we were just a day away from needing to turn over the keys to the new owner. This process normally takes several days as they have to fabricate it based on your chimney specs, but they were able to turn this around for us in less than 24 hours! Our new home unfortunately does not have a wood burning fireplace, but if it did, we would definitely use The Mad Hatter again for our annual cleanings and inspections.

I was highly impressed from the time I made my initial appointment. The woman answering the phone was very knowledgeable and understanding, even when I had to change my appointment three times. The work was explained in detail by both her and by the service guy. The service guy also recommended other things I should do with the house. I'll be calling them soon for my chimney and possibly other stuff, too. I've used this company a few years ago and was very, very dissatisfied. I only tried them again because I found out that ownership has changed fairly recently. I would've hung up on them and called someone else if I would've found out that these were the same owners who screwed me before. I urge anyone harboring ill feelings towards this company to try them again.

They did a fine job. They were on time and very professional. I was very pleased and I would recommend them to anyone.

We hired them to do a chimney inspection and cleaning. They told us that the tiles on the inside of the chimney were broken and would need to be fixed. The flue is offset and they were unable to clean it with the equipment they had. They were really great and didn't charge us for the first trip because the pitch of the roof was too high and he had to come back with a taller ladder. When they came back the second time they realized the tiles were broken. They explained the situation and I really appreciated that they didn't take advantage and charge us for something that wouldn't help. They gave us quotes on our different options and were very knowledgeable about chimneys and fireplaces. We would consider hiring them again.

He was very thorough, professional and made sure everything was correct and in working order. We've noticed a 25% improvement from when it was brand new.

Sean came to the house. He was on time, explained everything he was doing, put down a clean blanket to do the work and even took off his lint filled jacket when coming back in the house so not to track stuff in. Very professional. They honored my coupon, gave other recommendations for carpet cleaning (which they no longer do), and sent me a thank you note for choosing them. I will definitely use them again.

My initial quote was for $129 three days later when I called back to set the appointment it was $139. One week later the day of my appointment I called to confirm and the price went up again to $149. The person with whom I spoke said that prices can change at any time. They did give me the $139 price, but only because I was getting the dryer exhaust cleaning as well. I did not receive the as advertised Angie s List discount. Due to my schedule I had to organize several people to allow for this time and date of the appointment so it would have been difficult to change. I had someone at my home to let them in, so I was not present during the cleaning. They were 50 minutes late for the appointment. When I called the office, they knew but did not call me to make me aware of the delay. Things happen and people get behind schedule but if you are going to be more than five minutes late, a phone call is not too much to ask. The sweep did clean up well after the chimney cleaning.

Beginning with the call for an estimate, this was a great experience. I received a thorough explanation of the work that would be done in a Level 1 or Level 2 cleaning. Sean Anderson arrived on time, was pleasant and respectful. His report was well done and his explanations were easy to understand. Quoted some additional work that could be done but didn't push or use scare tactics to get more work. Covered my hardwood floor and rug and left the area around the hearth clean when he finished. On the same day, had them clean a chimney in another property we own. Same good experience.

Mad Hatter did a great, thorough job in cleaning our chimney. Very polite and courteous.

They arrived on time and worked efficiently. We also had them look at the chimney, and they said it didn't need any work. They honored a mailer coupon.

Great. Good clean work. Also, house inspector said we needed stones replaced in fireplace. Mad Hatter guy inspected and said everything was OK. He could have fleeced me (based on house inspection), but gave me an honest opinion.

The technician Rich came at the promised time. Rich asked about the problems and history of the chimney and dryer, inspected both before beginning jobs. Rich did remove a large clog in the dryer duct, probably preventing a future fire and allowing a big decrease in drying time. Rich clearly went over their detailed reports and answered my questions before getting my signature and payment. I will have no problem recommending them to others.

Their work was fine but, they caused damage to my property with no concern to fix it. They chipped my gutter from their ladder, they poured cement in my grass, killed ground covering and broke a branch of a shrub. I made several attempts to contact them and no one has called me back. Water repellent was put on fireplace chimney causing permanent stains on shingles on each side of chimney.

Sean Anderson came out and looked at the damaged chimney pan and provided an estimate for repair offering a galvinaized or stainless steel replacement. Sean returned about a week later to install the chimney pan. Mad Hatter always called ahead to see if it was OK to come to the house. They did an excellent job.

They had to cancel an appointment on me and the second time they came out, the owner of the company himself came out with one of his best guys. They were fabulous. It seemed as though everyone knew him.