Smart Home Solutions by Airtron

SALESMAN I DEALT WITH WAS EXCELLENT! (BLAKE LACKEY)

I HAVE USED AIRTRON FOR A NUMBER OF YEARS AND HAVE HAD OTHER INSTANCES WHERE THEIR SERVICE PEOPLE HAVE STEERED ME TOWARD LESS EXPENSIVE ALTERNATIVES. I DEFINITELY APPRECIATE THAT APPROACH.

WE WERE VERY FRUSTRATED & DISAPPOINTED !

WONDERFUL CUSTOMER SERVICE! EVERYTHING WAS DONE AS PROMISED. VERY PUNCTUAL. WOULD USE AGAIN.

DID A GREAT JOB. I HAVE A CONTRACT WITH THEM AND THEY COME TWICE A YEAR TO CHECK IT OUT. I CANT SAY ONE BAD THING ABOUT THEM.

THEY WERE WONDERFUL. THEY WERE VERY CLEANLY. THEY WERE EXTREMELY CONCERNED WITH EVERY ASPECT OF MY SATISFACTION. THEY WERE VERY THOROUGH WITH EVERYTHING.

VERY IMPRESSED FORM SALESPERSON TO INSTALLER, WORE BOOTIES IN THE HOUSE, CLEANED UP WELL.

AS FAR AS I KNOW, HE DID WHAT HE WAS SUPPOSED TO DO. IT TOOK ONLY ABOUT 1/2 HOUR. I''M NOT SURE IF THAT''S GOOD OR BAD, THOUGH. THEY HAD TOLD ME THAT IT WOULD TAKE AN HOUR AND A HALF. HE SAID THAT OUR FURNACE WASN''T VERY DIRTY, AND DIDN''T NEED A LOT DONE TO IT. THAT SURPRISED ME SINCE IT HAS NEVER BEEN CLEANED AND IT IS 7 YEARS OLD. IT SEEMS TO BE WORKING FINE, SO I''LL HAVE TO TRUST THAT HE DID HIS JOB.

AFTER PURCHASING MORE CO2 DETECTORS, I THEN CALLED 2 MORE COMPANIES FOR ESTIMATES. AFTER THE FIRST GUY CAME & LOOKED AT THE FURNACE, HE TOLD ME IT WAS NOT MADE IN 1983 ( IT WAS PART OF SOME SERIAL NUMBER) HE CALLED THE COMPANY & FOUND OUT EXACTLY HOW OLD IT WAS, ( IT WAS ABOUT 5 YEARS YOUNGER) AND SAID MY FURNACE LOOKED VERY CLEAN AND THE CRACKS WERE SUPERFICIAL AND ALL I NEEDED WAS A NEW FACE PLATE, THEY THEN DID THE WORK SEVERAL WEEKS LATER AND I DID NOT NEED A NEW FURNACE. NEEDLESS TO SAY, I WILL NEVER CALL AIRTRON AGAIN, AND HAVE LOST ALL TRUST IN THEM.

GREAT ABOUT EXPLAINING ANY PROBLEMS AND POSSIBLE SOLUTIONS.

JEFF JONES THE TECH DID A GREAT JOB. HE WAS POLITE AND PUT COVERS OVER HIS SHOES

IT WAS NOT AN EASY TASK AND THE TECHNICIAN DID A GREAT JOB.

THEY ARENT THE CHEAPEST BUT THE QUALITY OF SERVICE IS EXCELLENT

THE TECHNICIAN MADE NO ATTEMPT TO LOCATE THE CORRECT HOUSE. HE DID NOT CALL AIRTRON TO CONFIRM THE CORRECT ADDRESS NOR DID HE/AIRTRON ATTEMPT TO CALL ME AT HOME. JUST SKIPPED ME. I HAVE BEEN A LONG TIME AIRTRON CUSTOMER SO THEY KNOW MY CORRECT ADDRESS BUT I AM ENDING MY RELATIONSHIP WITH THEM. (A SIMILAR THING HAPPENED IN 2000.)

CLEANS UP VERY WELL, THEY EVEN WEAR BOOTIES WHEN THE COME IN!! EXCELLENT SERVICE!

AIRTRON WAS SO PROFESSIONAL. DIDN''T SELL ME ANYTHING I DIDN''T NEED. ALLOWED ME TO DECIDE. THE JOB WAS DONE BY COMPETENT, POLITE SERVICE PEOPLE. IN ALL, IT WAS A GREAT (IF A LITTLE COSTLY -- BUT LESS THAN COMPETITORS) EXPERIENCE.

ACTUALLY TALKED MEMBER OUT OF A MORE EXPENSIVE MODEL OF AIR CLEANER! VERY IMPRESSED WITH THIS COMPANY

THEY WRE VERY GOOD ABOUT FOLLOW UP FIXED ALL PROBLEMS QUALITY CONTROL MANAGER CAME OUT TO INSPECT WORK GREAT JOB. WOULD RECOMMEND TO FRIENDS

I RECENTLY SIGNED A MAINTENANCE AGREEMENT WITH ANOTHER COMPANY. THE TECHNICIAN CAME OUT THIS WEEK TO CLEAN MY FURNACE/HEAT PUMP AND SAID BOTH WERE IN PERFECT WORKING CONDITION. MY HOUSE IS COOLING JUST FINE. TOO BAD FOR AIRTRON, BECAUSE THEY LOST A LONG STANDING, VALUABLE CUSTOMER. I BELIEVE THE TECHNICIAN IS THE ''BAD EGG'' RATHER THAN THE COMPANY BECAUSE MY PREVIOUS YEARS WITH AIRTRON WERE VERY POSITIVE. IT JUST TAKES ONE EXPERIENCE LIKE THIS TO SWITCH YOUR LOYALTY ELSEWHERE.

CAME OUT THE DAY I CALLED AND FIXED FURNACE. THEY ARE WONDERFUL AND COME OUT IN EMERGENCIES.

FURNACE STARTED ACTING UP 2 MONTHS AFTER WE BOUGHT IT. CALLED AIRTRON AND COULD NEVER GET THRU TO ANYONE TO MAKE AN APPOINTMENT TO COME BACK OUT. THEY KEPT PUTTING ME ON HOLD AND NO ONE IN THE SERVICE DEPARTMENT WOULD PICK UP. THE RECEPTIONIST WAS RUDE. AFTER TALKING TO THE MANAGER, THEY SET UP AN APPOINTMENT TO FIX MY FURNACE. THEY WERE A NO SHOW FOR THE APPOINTMENT, THEY DIDN'T CALL EITHER.

THEY INITIALLY CAME OUT AND CHECKED THE FURNACE BECAUSE THE SMOKE DETECTORS WERE CONSTANTLY GOING OFF, THEY SUGGESTED IT JUST NEEDED THE DUST REMOVED- 3 WEEKS LATER THE FURNACE STOPPED COMPLETELY. THEY THEN REPLACED IT WITHOUT CHARGING A SERVICE FEE SINCE THE LAST VISIT HAD BEEN SO RECENT.

THEY WERE 30 MINUTES LATE BUT DID CALL. I WILL USE THEM AGAIN FOR REPAIRS IN THE NEAR FUTURE.

JR WAS VERY COURTEOUS AND PROFESSIONAL, MADE GOOD RECOMMENDATIONS TO MAKE A GOOD CHOICE.

THEY WERE VERY PROMPT AND SPEEDY IN THEIR WORK. SUPER EFFICIENT.