Smart Home Solutions by Airtron

THIS WAS NOT AN EASY INSTALLATION, IT WAS VERY DIFFICULT. WE ARE HAPPY WITH THEIR PRODUCTS AND THEIR SERVICE. THERE WERE 2 TECHNICIANS AT THE BEGINNING OF THE JOB AND ONE HAD TO BE PULLED OFF FOR SOME REASON. THE INITIAL TECHNICIAN STAYED UNTIL 10 PM TO FINISH THE JOB.

AIRTRON INSTALLED A NEW HVAC SYSTEM, SIGNED OFF ON THE FINAL QUALITY CHECK. THEY DID NOT INSTALL CONDENSATE DRAIN LINE FROM THE NEW 90 PLUS FURNACE TO THE DRAIN ITSELF. THIS CAUSED WATER TO RUN UP UNDER NEW WOOD KITCHEN, PANTRY, AND UTILITY FLOOR RUINING ALL OF IT. HOME BUILDER (DAVIS HOMES) STEPPED UP AND MADE IT RIGHT, HAVING NEW FLOOR INSTALLED. THIS TOOK A TOTAL OF 3 WEEKS BECAUSE FLOOR HAD TO BE REMOVED, FLOOR DRIED, NEW FLOOR ORDERED AND REINSTALLED. CABINETS HAD TO BE EMPTIED AND FURNITURE MOVED. NO EXCUSE FOR A SUPPOSEDLY REPUTABLE HVAC COMPANY. WE DID NOT GET AS MUCH AS AN APOLOGY FROM AIRTRON. I WILL NEVER EVER USE THEM. I HAVE ASKED THEM TO REMOVE MY NAME FROM ALL OF THEIR MAIL AND PHONE LISTS

THIS EXPERIENCE MADE ME DECIDE TO GO WITH ANOTHER COMPANY AND GET ANOTHER UNIT.

AIRTRON(BLAKE-SALES REP) WAS VERY PROFESSIONAL,TWO HOME VISITS + PHONE CALLS AT MY REQUEST, ANSWERED ALL MY QUESTIONS ABOUT THE UNIT THAT I WAS THINKING ABOUT BUYING. I GOT A GREAT PRICE FOR BEING A CUSTOMER(SERVICE MAINT. CONTACT).THE JOB WAS DONE BY A POLITE AND COMPETENT SERVICE PERSON.

IVE USED AIRTRON MANY TIMES AND THIS WAS THE FIRST TIME THAT I WAS DISAPPOINTED. I CALLED TO HAVE A GENERAL MAINTENANCE CHECK DONE ON OUR FURNACE AND AC UNIT AND INFORMED THEM AT THAT TIME THAT A SIX FOOT SECTION OF FLUE OFF OF THE FURNACE HAD DETERIORATED AND NEED TO BE REPLACED. THE GUY CAME FOR THE MAINTENANCE CHECK AND INFORMED ME HE DIDN?T HAVE THE PARTS TO REPAIR THE FLUE (DESPITE ME INFORMING THEM IN ADVANCE). ANOTHER APPOINTMENT HAD TO BE SCHEDULED AFTER THE PARTS WERE PULLED FROM STOCK. THEY SHOW UP FOR APPOINTMENT #2 WITH THE NEW IGNITER AND SOME OF THE RIGHT SIZED PARTS FOR THE FLUE AND SOME OF THE WRONG SIZED PARTS. SO A THIRD APPOINTMENT HAD TO BE SCHEDULED!!! WHY DON?T THESE GUYS HAVE A BASIC STOCK OF PARTS IN THEIR TRUCKS??? VERY FRUSTRATING SERVICE EXPERIENCE FOR SUCH A SIMPLE REPAIR.

THEY HAVE BEEN WARM AND FRIENDLY AND ARE VERY CUSTOMER SERVICE ORIENTED. THEIR PRICE IS COMPETITIVE. I APPRECIATE THEY ARE WILLING TO COME ON SATURDAY AND COME OUT AFTER BUSINESS HOURS. THEIR ARE FLEXIBLE.

SIGNED UP FOR ANNUAL MAINTAINS PROGRAM, ORIGINAL APPOINTMENT WAS A NO SHOW, RESCHEDULED TO FIRST THING MONDAY DIDNT SHOW UP UNTIL 11. USED IN THE PAST WITH NO PUNCTUALITY PROBLEM.

THEY HAD A BETTER PRICE AND CAME OUT RIGHT AWAY AND COULD INSTALL QUICKLY, TOO. THEY DID A GOOD JOB OVERALL.

THE UNIT WAS SERVICED IMPROPERLY CAUSING A CHAIN REACTION OF OTHER FAILURES. THIS CAUSED A TWO WEEK DELAY IN REPAIRING IT. MEANWHILE WE CLOSED ON THE SALE AND THE BUYER GOT INVOLVED. SHE CALLED A SECOND CO. OUT FOR A SECOND OPINION. THIS GOT AIRTRON ON THE BALL. THE SENT MORE EXPERIENCED TECHNICIANS OUT WHICH IMPROVED THEIR RESPONSE. AIRTRON COULD HAVE ALSO BEEN MORE ORGANIZED AND DOCUMENTED SERVICE REPORTS BETTER.

OVER THE PHONE THEY SUGGESTED THAT I CHECK THE CIRCUIT BREAKER. SURE ENOUGH, I FLIPPED THE CIRCUIT AND I BEGAN TO GET COOL AIR AGAIN. THEY COULD HAVE SENT A TECH OUT BUT THEY SEEMED LESS CONCERNED ABOUT MAKING MONEY ON ME AND MORE CONCERNED ABOUT HELPING ME.

ESTIMATE WAS VERY DETAILED - SALESMAN BROUGHT PRINTER WITH HIM TO PRINT OUT ESTIMATE; COMPARED PRICES ON EXACT SYSTEM WITH 5 ADDITIONAL COMPANIES; AIRTRON WAS LOWEST; INSTALLATION WAS VERY SMOOTH AND COMPLETED IN 4 HOURS; STAFF WAS VERY PROFESSIONAL; INSTALLER WAS ON TIME AND CALLED 30 MINUTES PRIOR TO SET TIME TO LET ME KNOW HE WAS ON THE WAY; SALESMAN COMPLETED FORMS FOR REBATE AND ENERGY SAVINGS PLAN. GREAT EXPERIENCE!

THEY WERE PROFESSIONAL AND WERE VERY INFORMATIVE ABOUT WHAT THEY WERE DOING AND HOW I SHOULD MAINTAIN THE SYSTEM.

COMPANY CHANGED SERVICE APPOINTMENT DATE AND TIME SEVERAL TIMES. TECHNICIAN SHOWED UP HOUR LATE. TECHNICIAN RUDE AND UNINTERESTED IN WHAT THE HEATING AC PROBLEMS WERE. SEEMED UPSET THAT HE HAD TO DO SOME WORK THAT HE FELT SHOULD HAVE BEEN DONE ON A PREVIOUS SERVICE CALL (BY THEIR OWN COMPANY AND TECHNICIANS)...IS IT MY FAULT THEY DID NOT DO THE SERVICE FULLY OR CORRECTLY THE FIRST TIME! TECHNICIAN DID NOT COMMUNICATE WELL UNTIL LAST 15 MINUTES OF VISIT WHICH HE CAPPED WITH A CUSTOMER SERVICE SURVEY I WAS SUPPOSED TO FILL OUT. I WAS SURPRISED AND DISAPPOINTED BY THE NON-CUSTOMER-FRIENDLY SERVICE LEVEL (AND THE LAST 15 MINUTES OF EXTREME FRIENDLINESS WAS JUST A PLOY FOR HIGHER SURVEY RATING).

OVERALL, IM VERY PLEASED. WE HAD A FEW INITIAL PROBLEMS, BUT THEY MADE GOOD ON THEM.

THEY ARE SUPER!! SHE HAS HAD 3 DIFFERENT PEOPLE OUT FROM AIRTRON AND THEY HAVE ALL BEEN VERY NICE AND POLITE. THEIR PRICE IS VERY REASONABLE TOO!!!!

AIRTRONS FLAT RATE REPAIR CHARGES AND $78.00 SERVICE CALL SEEMED A LITTLE HIGH.

THEY COME BACK TO SERVICE OUR SYSTEM REGULARLY PER OUR SERVICE CONTRACT. WE HAVE USED THEM FOR A LONG TIME AND THEY PROVIDE EXCELLENT SERVICE TO US CONSISTENTLY! THEY ARE GREAT!

THEY SUBMITTED A BID, BUT I DID NOT SELECT THEM, EVEN THOUGH THEY WERE THE LOWEST BIDDER. THEIR REP TOOK TWO DAYS TO CALL ME BACK ON A QUESTION I HAD. ONE REASON I DID NOT SELECT THEM WAS THEY DID NOT DO ATTIC FANS, WHICH I NEEDED.

WE HAVE AN UNUSUAL HVAC SYSTEM AND THE FIRST AIRTRON TECH WASN''T COMPLETELY FAMILIAR WITH IT. EXPERT CAME SECOND VISIT (NO EXTRA CHARGE), EXPLAINED SYSTEM AND MADE SURE IT WAS OPERATING PROPERLY. VERY PROFESSIONAL AND FRIENDLY.

THEY ARE VERY COURTEOUS AND WELL TRAINED. WE APPRECIATE THEIR GOOD WORK.

THEY WERE DEPENDABLE AND QUICK AND DID AN EXCELLENT JOB

VERY CLEAN AND PROMPT RESPECTED NEW CARPETS AND MEMBER WAS VERY PLEASED, OFFERED HER A DISCOUNT

THEY DID A COMPLETE JOB AND THEY WERE PROMPT AND KIND

VERY NICE; COMPETITIVELY PRICED; GREAT JOB

WE HAD NO PROBLEMS. THEY DID EVERYTHING IN A TIMELY, PROFESSIONAL MANNER. VERY ATTENTIVE TO CUSTOMER SERVICE.