Smart Home Solutions by Airtron

PRICE IS FOR ANNUAL MAINTENANCE PROGRAM. THEY ARE GREAT ABOUT ANSWERING QUESTIONS ABOUT THE PRODUCT AND MAINTENANCE.

AFTER LOOKING AT THE OUTFLOW DUCTS, RECOMMENDED WE DO THE LITTLE BIT OF WORK AND SAVE OURSELVES $100 OFF THE COST. THAT WAS A PLEASANT SURPRISE.

WE RELIT THE PILOT LIGHT AND THE FURNACE STILL WOULD NOT FIRE AND PUSH HOT AIR. I HAVE THE ANNUAL SERVICE PLAN WITH AIRTRON. I CALLED THEM AT ABOUT 9AM, AND THEY WERE AT MY HOUSE BEFORE 9:30 AND FIXED THE PROBLEM QUICKLY. BECAUSE OF THE SERVICE PLAN, I SAVED THE NORMAL $78 SERVICE FEE.

DWAYNE SHINDLER WAS THE TECHNICIAN AND DID AN EXCELLENT JOB.

FOUND A LEAK INSIDE THE FURNACE. THE PART TO REPLACE THE COIL IN THE FURNACE WOULD COST MORE THAN TO REPLACE THE ENTIRE FURNACE. THE WERE VERY NEAT AND CLEAN. THEY WORE LITTLE BOOTIES WHEN COMING INTO THE HOUSE AND PUT A PLASTIC RUNNER ALL THE WAY TO THE DOOR TO THE STEPS.

CALLED AND THEY CAME OUT THE SAME DAY. THE TECHNICIAN WAS STEVE. HE WAS PROFESSIONAL, COURTEOUS AND TOOK THE TIME TO ANSWER THE MYRIAD QUESTIONS I HAD FOR HIM. OUR HEAT EXCHANGE ELEMENTS HAD FROZEN, AND HE QUICKLY FIXED THE PROBLEM, CHECKED THE ENTIRE SYSTEM FOR ANY OTHER PROBLEMS, AND WAS DONE. OUTSTANDING SERVICE!!! HE WAS FRIENDLY AND PREFESSIONAL. WE PLAN TO USE AIRTRON TO INSTALL ZONED HEATING/COOLING.

I COULD HAVE NOT HAVE ASKED FOR ANYTHING MORE. VERY WELL PLEASED. I RECEIVED A SENIOR DISCOUNT AS WELL. OF OTHER COMPANIES THIS IS THE BEST YET.

I WAS VERY PLEASED WITH THEM. THEY WERE VERY PROMPT, POLITE AND EFFICIENT.

MIKE TOOK THE TIME TO GIVE US TIPS ON HOW TO AVOID THE PROCEDURE IN THE FUTURE. HE WAS VERY PROFESSIONAL.

THEY WERE VERY TIMELY AND CAME RIGHT AWAY. WE HAD TO WAIT ALMOST A WEEK FOR A PART BUT IT ACTUALLY CAME IN SOONER THAN HE SAID IT WOULD. THEY DID WHAT THEY WERE SUPPOSED TO DO.

OVER PAST SIX YEARS, MAINTENANCE AND REPLACED COMPRESSOR. TWO YEARS AFTER WE BUILT OUR HOME, AIRTRON TOLD ME I NEEDED TO REPLACE THE COMPRESSOR, WHICH WAS STILL UNDER WARRANTY, BUT CHARGED FOR THE LABOR. WITHIN THREE YEARS, THEY TOLD ME IT NEEDED REPLACED AGAIN. AFTER MY ANGRY REMARKS, THE TECHNICIAN RECANTED AND ADVISED THAT HIS TESTING EQUIPMENT WAS FAULTY AND MY COMPRESSOR OK. (HMM, I WONDER ABOUT THAT FIRST 'FAULTY' COMPRESSOR). AFTER TELLING THE SALEPERSON I WOULD NOT BE RENEWING MY MAINTENANCE PLAN, SHE KINDLY OFFERED A DISCOUNTED PLAN TO KEEP MY BUSINESS. SHE CHECKED HER RECORDS AND ADVISED THAT MY FIRST COMPRESSOR WAS CHECKED BY A SENIOR TECHNICIAN WHILE THE SECOND ONE WAS NOT. I ALMOST TOOK THE BAIT, BUT HAVING THEM OUT ONE LAST TIME ON MY OLD PLAN CONFIRMED MY DECISION. THIS LAST TIME THEY WERE OUT FOR ROUTINE MAINTENANCE, WITHIN 24 HOURS MY OUTSIDE UNIT FROZE UP. THEY CAME BACK OUT AND TURNED THE AIR OFF TO ALLOW IT TO THAW. THE FOLLOWING DAY A THIRD TECH CAME AND T

THEY CAME ON THE WEEKEND AND INSTALLED IT IN ABOUT 3 OR 4 HOURS THEY MET OUR SCHEDULE.

MIKE GIBSON WAS GREAT! A TRUE ASSET TO AIRTRON. AFTER COMPLETING THE ROUTINE MAINTENANCE CHECK, HE EXPLAINED EVERYTHING TO ME, AND TOLD ME WHAT TO KEEP AN EYE ON. HE EVEN LOVED PLAYING WITH MY TWO LITTLE DOGS. :)

TOOK A COUPLE WEEKS TO GET SOMEONE OUT. I WISHED IT COULD HAVE BEEN SOONER, BUT SERVICE WAS EXCELLENT AND DID NOT TRY TO UPGRADE ANY ASPECTS OF JOB.

THE KEY IS TO ASK FOR FRANK KANTZ--OTHER TECHNICIANS ARE DRIVEN TO PRODUCT ADD ON SALES AND WILL GLADLY WORK WITH THEIR COMPANY AGAINST THE CUSTOMER.

THEY WERE PROMPT AND ON TIME. THEY EXPLAINED EVERYTHING TO ME AND SHOWED ME THE PART.

'F'S' WERE GIVEN IN THE COST CATEGORY TO NOTE UNREASONABLE COST STRATEGIES AND THE SAME GRADE APPLIED TO THE PREVIOUS EXPERIENCE CATEGORY DUE TO THE FACT THEY TRIED TO SELL A FAMILY MEMBER A NEW AC UNIT IN LIEU OF REPLACING A $100 PART.

MY ONLY COMPLAINT IS THAT I WASN'T GIVEN MUCH CHOICE IN THE ESTIMATE. I WOULD HAVE LIKED TO SEE OTHER MODELS AND PRICES. (HOWEVER, I AM NOT SURE OTHER MODELS WOULD HAVE FIT THE LOCATION IN MY HOUSE... VERY TIGHT SPACE.)

AIRTRON CAME OUT AND COULD NOT FIND ANYTHING WRONG. IT STILL SOUNDED LIKE SOMETHING WAS GOING VERY WRONG WITH IT. TWO DAYS LATER, WE CALLED A DIFFERENT COMPANY TO COME OUT AND LOOK AT IT AND THEY HAD TO CHANGE THE MOTOR BECAUSE IT TRULY WAS READY TO QUIT. WE WERE VERY SURPRISED THAT AIRTRON COULD NOT DIAGNOSE THE PROBLEM.

THE MAN WHO ANSWERED WAS NOT CUSTOMER FRIENDLY.

FELT THE COMPANY BENT OVER BACKWARDS TO MAKE ME A CUSTOMER. IN LESS THAN ONE WEEK, FROM MY INITIAL CALL, THE WORK WAS COMPLETED. UNLIKE OTHER COMPANIES I'VE DELT WITH, THEIR TIMELINE FOR APPOINTMENTS AND COMPLETION OF WORK WERE DEAD ON.

TRIED TO SELL NEW A/C ON SPOT. WHEN I QUESTIONED WHY I WASN'T ADVISED TO REPLACE FAN LAST YEAR INSTEAD OF PAYING FOR A NEW A/C UNIT THIS YEAR, I GOT THE COLD SHOULDER. SERVICE MANAGER CAME OUT AND HEARD ME OUT IN MAY AND WAS GOING TO FOLLOW UP WITH US. I HAVE TALKED TO SEVERAL PEOPLE OVER THE LAST TWO MONTHS, BUT HAVE NOT GOT AN ANSWER.

I'VE USED THEM ON A ROUTINE MAINTENANCE BASIS FOR A LONG TIME. THEY DO A GOOD JOB. BASED ON MY EXPERIENCES OVER TIME THEY EARNED MY BUSINESS FOR THE NEW AIR CONDITIONER. THEY LISTENED WELL AND MET MY EXPECTATIONS.

THEY SAID THEY WOULD BE OUT BETWEEN 5 AND 9 PM. THE TECH GOT THERE ABOUT 9:15, WHICH WE FELT WAS A LITTLE LATE, ESPECIALLY IF IT HAD TURNED OUT TO BE A BIG ISSUE THAT WOULD'VE TAKEN SOME TIME TO FIX. HE LOOKED INSIDE AND FOUND A FOAM CUP BLOWING AROUND. HE REMOVED THE CUP AND IT ONLY TOOK HIM ABOUT 10 MINUTES TOTAL, THANKFULLY. HE WAS VERY NICE AND APOLOGETIC ABOUT GETTING THERE LATE. HE ALSO WORE BOOTIES OVER HIS SHOES SO HE WOULDN'T GET ANYTHING ON OUR CARPET.

WE SCHEDULED AN APPOINTMENT AND THE NEXT DAY I CALLED THEM TO TELL THEM THAT I NEEDED TO RESCHEDULE THE WHOLE THING BECAUSE I HAD TO GO OUT OF TOWN. I ALSO TOLD THEM THAT I JUST WANTED THE AIR CONDITIONER CHECKED AND WE WERENT GOING TO DO THE AIR DUCT CLEANING AT THIS TIME. THEY TOLD ME THAT THEY COULDNT FIT ME IN UNTIL OVER A MONTH LATER. I FEEL THAT SINCE IT WASNT GOING TO BE AS BIG OF A JOB AS THEY THOUGHT, THAT I WAS NO LONGER A TOP PRIORITY.