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THEY INSPECTED OUR DUCTS AND SAID THEY DID NOT NEED TO BE CLEANED AT THIS TIME. HE ASKED US WHY WE WANTED TO HAVE THE DUCTS CLEANED. WE EXPLAINED THAT WE THOUGHT WE HAD TO HAVE THE DUCTS CLEANED BEFORE DOING SOME ADDITIONAL WORK. WE WERE PLANNING TO HAVE AN ELECTRONIC FILTER AND HUMIDIFIER INSTALLED ANYWAY. HE RECOMMENDED HAVING THE FILTER AND HUMIDIFIER INSTALLED AND SAID IT WAS NOT NECESSARY TO CLEAN THE DUCTS SO HE SAVED US MONEY! WE APPRECIATED THAT THEY ASKED QUESTIONS TO FIND OUT WHY WE WANTED DUCT CLEANING DONE INSTEAD OF JUST DOING IT.

VERY PROFESSIONAL, VERY POLITE, EXPLAINED PRICING, AND MAINTENANCE CONTRACT. I WAS ABLE TO USE THE ANGIE'S LIST COUPON.!! MY HEAT IS BACK UP AND RUNNING. THANK GOODNESS IT HAPPENED IN APRIL AND NOT IN DECEMBER

GOOD WORK, PUNCTUAL, AND RESPONSIVE.

I HIRE THEM EVERY YEAR TO INSPECT THE ITEMS MENTIONED. THEY ARE VERY PUNCTUAL AND PROFESSIONAL.

EXCELLENT. I HAVE USED THEM FOR TEN YEARS AND BEEN HAPPY WITH THEIR SERVICE.

AIRTRON INSTALLED THE HVAC EQUIPMENT IN 1996. INDUCTION MOTOR, A COMMON PART IN HIGH EFFICIENCY GAS FURNACES WAS NOT WORKING PROPERLY AND NEEDED REPLACEMENT. IT WAS NOT DEAD AND COULD BE STARTED BY GENTLY TAPPING THE UNIT. WE CALL AIRTRON, WHO ARRIVED PROMPTLY ON FRIDAY, 3/12/04 AND ORDERED THE PART AND WERE TOLD THERE WOULD BE NO HEAT UNTIL MONDAY, 3/15/04 (3 DAYS) AND WEATHER WAS COLD OUTSIDE. THEY DID NOT HAVE THE PART ON THE TRUCK WHICH WAS OK, BUT SAID THE PART WAS NOT AVAILABLE LOCALLY AND WOULD BE ORDERED. I WAS SURPRISED SINCE WE ARE CARING FOR A 83 YR OLD MAN THAT THE PART WAS NOT SHIPPED BY OVERNIGHT DELIVERY, BUT THE 2 SERVICE MEN SAID IT WOULD ARRIVE ON MONDAY OR TUESDAY. THE PART AND INSTALLATION COSTING $449.60 WHICH WAS DIFFICULT TO UNDERSTAND SINCE WE HAD ANOTHER EXPERIENCE REPLACING A INDUCTION MOTOR ON A WHIRPOOL GAS FURNACE. THE BLOWER PRICE WAS $125 PLUS THE SERVICE CALL. I WAS PUZZLED BY THEIR EXPLANATION ABOUT A GASKET BEHIND THE MOTOR WHICH I DID NOT SEE.

THIS IS A TWO YEAR MAINTENANCE AGREEMENT.

THE LADY THAT I TALKED TO WALKED ME THROUGH WHAT SHE THOUGHT THE PROBLEM MIGHT BE AND THIS WAS A LITTLE DIAGNOSTIC TEST AND IN THE MEAN TIME, SHE WAS CONTACTING A TECHNICIAN TO COME OUT RIGHT AWAY SINCE WE DIDN'T HAVE ANY HEAT.

NOT ENOUGH STAFF TO PROVIDE EMERGENCY SERVICE ON WEEKENDS.

THEY WERE GREAT ABOUT COMING AND GETTING THINGS DONE. I FEEL LIKE THEY ARE VERY HONEST AND THEY GIVE ACCURATE EVALUATIONS. I HAVE BEEN VERY PLEASED WITH THEM.

THE PROBLEM WAS QUICKLY RESOLVED. THEY WERE VERY PROMPT AND PROFESSIONAL, BUT I FELT THE PRICE WAS TOO HIGH TO REPLACE A THERMAL COUPLER. IF THEIR PRICE WOULD BE HAVE BEEN MORE REASONABLE, I WOULD RATE THEM AN "A" INSTEAD OF A "B+". OVERALL, I WAS PLEASED BECAUSE HEAT WAS RESTORED.

PUNCTUAL, PROFESSIONAL. WE HAD AN ESTIMATE AND THE COST WAS EQUAL TO THE ESTIMATE.

AFTER EXPERIENCING SEVERAL YEARS OF FRUSTRATION WITH MY OLD HEAT PUMP, I RECEIVED SEVERAL BIDS FOR A NEW UNIT. AIRTRON'S QUOTE WAS THE MOST COMPETITIVE AND THEY EVEN REDUCED THE ORIGINAL QUOTE WHEN THEY OFFERED ME AN UNUSED OUT OF THE BOX UNIT THEY HAD ON HAND. ALSO THEY THREW IN A 1 YEAR MAINTENANCE AGREEMENT. INSTALLED IN NOV. OF 03, NO PROBLEMS THUS FAR.

I'VE BEEN VERY HAPPY WITH THEIR SERVICE, THEY SEEM TO BE VERY DEPENDABLE. THE GUY THAT CAME OUT WAS VERY NICE AND DID THE WORK WELL.

I CALLED THE COMPANY AND TALKED TO THE GAL THAT ANSWERS THE PHONE AND ASKED TO SPEAK TO THE MANAGER. THE MANAGER WAS IN A MEETING, SO I EXPLAINED THE SITUATION TO HER. I TOLD HER I WANTED TO CANCEL THE APPOINTMENT FOR THEM TO COME BACK TO REPAIR THE BOARD, AND DUCT CLEANING. I FINALLY GOT TO TALK TO THE MANAGER. I TOLD HER THAT I WANTED TO CANCEL. ON THE DAY OF THE APPOINTMENT, HE SHOWED UP ANYWAY. HE RANG MY DOORBELL FOR A HALF HOUR. I CALLED THEM AND I TOLD THEM I DIDN'T WANT THEM BACK OUT! THEY TOLD THE GUY TO LEAVE. I WILL NOT GO WITH AIRTRON AGAIN. I SIGNED THAT AGREEMENT FOR THE SUMMER, BUT THAT'S IT.

DO NOT USE AIRTRON IF YOU CAN HELP IT. IF YOU DO, MAKE SURE SOMEONE IS AT THE HOUSE TO SUPERVISE THE WORKER OTHERWISE THEY'LL SKIP OUT ON THEIR WORK. THEN YOU'LL HAVE TO HUNT THEM DOWN FOR YOUR REFUND.

PROBLEM WASN'T FIXED CORRECTLY. REPRESENTATIVE WAS IN A HURRY TO GET TO NEXT JOB AND DIDN'T TAKE PROPER TIME AND USE PROPER TOOLS IN ORDER TO CORRECTLY FIX PROBLEM

I WAS TOLD BY THE SERVICE PERSON AFTER THE ROUTINE MAINTENANCE THAT THE UNIT WAS WORKING PERFECTLY, ALTHOUGH THE HUMIDITY WAS RUNNING 20% HIGHER THAN THE THERMOSTAT SETTING. THE UNIT FAILED TO WORK COMPLETELY WITHIN TWO WEEKS. I CALLED TO HAVE SERVICE DURING A WEEKEND AND THE OFFICE PERSON TOLD ME TO TURN OFF THE WATER SUPPLY TO MY HUMIDIFIER (WHICH I DO NOT HAVE) AND LATER HUNG UP ON ME WHEN I BECAME FRUSTRATED AFTER SHE THEN TOLD ME TO OPEN UP THE WINDOWS AND TURN THE UNIT OFF DURING A DAY WHEN THE TEMPERATURE WAS RUNNING 18F. HAVING THE WATER FREEZE IN AN INDOOR POOL IS NOT A GOOD IDEA. THEY CAME TO SERVICE THE UNIT ON MONDAY, BUT ALL THEY APPARENTLY DID WAS TO TURN ON A CIRCUIT BREAKER BUT DID NO TROUBLESHOOTING OR REPAIR. THE UNIT FAILED COMPLETELY WITHIN THREE HOURS AFTER THEY LEFT. I THAN CALLED ANOTHER COMPANY WHO CAME OUT WITHIN TWO DAYS. THEY FIXED A LOSE FAN BELT AND RECHARGED THE UNIT WHICH WAS LOW ON FREON FOR $129. THE UNIT HAS WORKED PERFECTLY SINCE.

SERVICE TECHNICIAN WAS KNOWLEDGEABLE AND EFFICIENT.

TONY K., A SENIOR TECHNICIAN, DID NOT HAVE THE PART MY FURNACE NEEDED WITH HIM. IT WAS LATE ON A FRIDAY EVENING SO HE WAS UNABLE TO GET IT FROM EITHER THEIR SUPPLIER OR THEIR WAREHOUSE. HE WAS NICE ENOUGH TO TRACK IT DOWN, CALLED A COWORKER ON HIS OWN TIME AND CAME BACK AT 8:00 AM SATURDAY MORNING WITH THE PART. OUT STANDING SERVICE!!!

THEY LEFT A/C PARTS LAYING AROUND. I HAD TO ASK THEM ABOUT THE ADDITIONAL PARTS. THEY DID NOT CLEAN UP AFTER THEMSELVES . MUD WAS TRACKED THROUGHOUT THE HOUSE; WHEN THEY ARRIVED THEY DID NOT HAVE THE APPROPRIATE PARTS TO INSTALL THE HVAC AND THEY HAD TO WAIT FOR THE OTHER PARTS TO ARRIVE. THEY UNHOOKED THE HOT WATER HEATER AND DID NOT HOOK IT BACK UP AGAIN. I HAD TO ASK THEM TO HOOK IT BACK UP AGAIN. THEY CUT ADDITIONAL HOLES IN THE GARAGE AND LAUNDRY ROOM FOR THE PIPES WHEN THERE WERE ALREADY HOLES THERE. THE HOLES THEY CUT WERE TOO BIG. AS A RESULT OF THIS THE GARAGE ROOF LEAKS LARGE AMOUNTS OF WATER. THEY ALSO CUT AN EXTRA HOLE IN THE CEILING. I CALLED THEM TO COME BACK OUT AND PATCH THE ROOF - THEY WOULD ONLY COME OUT IF THEY COULD USE MY LADDER. THEY WERE VERY RUDE TO ME. ONE PIPING THEY DID NOT REPLACE AND HAD TO PUT IT BACK TOGETHER WITH SILLY PUTTY. THEY SCREWED A USER MANUAL TO THE FURNACE. ECT

STEVE AND JEFF WERE POLITE AND COURTEOUS AND DID A GREAT JOB CLEANING OUT THE AIR DUCTS.

THEY WERE THOROUGH AND AGREEABLE TO LOOK ALL POSSIBLE OPTIONS.

COMPETENT, KNOWLEDGEABLE, RESPONSIVE SALESPERSON.

WE PREVIOUSLY HAD A BAD EXPERIENCE WITH AIRTRON, WHEN A SERVICE CALL WE HAD SCHEDULED WASN'T PERFORMED. THEY MADE UP FOR IT BY HAVING THE SERVICEMAN COME THE NEXT DAY (SUNDAY) & PERFORM THE WORK. HE THEN MADE AN EXTRA TRIP TO BRING A FURNACE FILTER I HAD REQUESTED.