Smart Home Solutions by Airtron

SALES REP (BLAKE) WAS VERY HONEST WITH US ABOUT THE WORK THAT NEEDED TO BE DONE; SAID WE COULD WAIT TO HAVE THE A/C REPLACED. WORKED WITH US AND OUR BUDGET; VERY POLITE AND PROFESSIONAL. INSTALLERS WERE QUICK AND CLEAN; PUT DOWN RUGS TO PROTECT OUR CARPET. YOU WOULDN'T EVEN HAVE KNOWN THEY WERE HERE.

EXCHANGE COILS ON FURNACE & HEAT PUMP SYSTEM WERE FROZEN. UNFORTUNATELY, THE LEAK WAS IN TWO PLACES, BOTH OF WHICH WOULD REQUIRE MAJOR REPAIR COSTS OF ABOUT $1400 (REPLACE EXCHANGE COIL AND ACCUMULATOR IN HEAT PUMP). DUE TO THE HISTORY WE EXPERIENCED WITH OUR FURNACE AND HEAT PUMP AND THE AGE OF THEM (ABOUT 13 YEARS) WE DECIDED TO BUY A NEW FURNACE AND HEAT PUMP. INSTALLATION CREW WAS PROMPT, THEY COMPLETED THE WORK AS SCHEDULED AND ON TIME. THEY CLEANED UP THEIR AREA AFTER INSTALLATION. ONE REMINDER CALL WAS REQUIRED OF THE INSTALLATION CREW DUE TO REQUIRED CIRCUIT BREAKER REPLACEMENT; THEY ARRANGED A CONVENIENT TIME TO COME BACK OUT TO REPLACE THE BREAKER.

DUE TO HOW MY SYSTEM WAS SET UP, THEY WERE UNABLE TO CLEAN THE DUCTS. THEY DID CHECK THE REGISTERS AND SAID THAT A CLEANING WASN'T NECESSARY. THEY WENT AHEAD AND PERFORMED THE ANNUAL HEATING MAINTENANCE. THEY WERE VERY PROFESSIONAL ABOUT THE WHOLE VISIT. I WOULD DEFINITELY USE THEM AGAIN.

MY TWO EXPERIENCES WITH AIRTRON HAS BEEN VERY POSITIVE. I FIND THE TECHS KNOWLEDGEABLE AND HONEST. THEY PREVIOUSLY DID A SUMMER TUNE UP FOR OUR A/C ($64). THEY WERE VERY HELPFUL, ANSWERED ALL MY QUESTIONS, AND WEREN'T PUSHY.

TECHNICIAN WHO CAME (JEFF) WAS EXCELLENT. COURTEOUS, KNOWLEDGEABLE, AND EFFICIENT. PHONE STAFF WHEN MAKING THE APPOINTMENT WAS LESS HELPFUL.

AIRTRON HAD EVERY OPPORTUNITY TO DO THINGS WRONG, BUT THEY ENDED UP MAKING ME HAPPY IN THE END. THE A/C HAD SEEMED TO BEGIN FAILING ABOUT A YEAR AGO. THE FIRST DIAGNOSIS THIS YEAR WAS 'TURN THE FAN ON ALL THE TIME AND LEAVE IT RUNNING TO MOVE COOL AIR FROM BASEMENT UP TO 2ND STORY'. ON SAME VISIT, THEY CHECKED FREON AND FOUND IT TO BE DOWN SOME. THEY ADDED SOME, AND FINALLY (ON SAME VISIT) FOUND BAD VALVE. 2 WEEKS LATER THE PROPER REPLACEMENT PART WAS IN AFTER GETTING THE WRONG ONE TWICE. THEY VOLUNTARILY OFFERED A FEW THINGS I THOUGHT I'D HAVE TO DEMAND. WHEN ORDERING THE PART WASN'T GOING WELL, THEY OFFERED TO LET ME WORK WITH A SUPERVISOR ON THE ISSUE, AND AFTER ANOTHER WEEK OF THAT SHE VOLUNTARILY OFFERED TO GIVE US THE SERVICE FOR 1/2 PRICE. THIS IS PROBABLY BECAUSE WE'VE BEEN MAINTENANCE CONTRACT CUSTOMERS FOR 8 YEARS (AND I WILL CONTINUE TO BE ONE).

VERY INFORMATIVE ABOUT WHAT TO BE DONE AND NOT PUSHY WITH THE PRICE. HE WANTED TO GIVE US THE BEST DEAL. HE WORKED US INTO THE SCHEDULE AT SHORT NOTICE GETTING THE AC UNIT INSTALLED BEFORE CLOSING. VERY HELPFUL AND EFFICIENT.

ON TIME, QUICK WITH THE WORK, VERY PROFESSIONAL.

OVERALL GOOD SERVICE. THEY INSTALLED THE AC. WE'VE HAD A LINGERING ISSUE. THEY HAD SOME TROUBLE DIAGNOSING THE ISSUE, BUT DIDN'T CHARGE FOR THAT VISIT. A MORE RECENT SERVICE CALL SEEMS TO HAVE BEEN MORE SUCCESSFUL, WHICH HAS HELPED BUILD MY CONFIDENCE SOMEWHAT. CONSISTENTLY GOOD RESPONSIVENESS AND PUNCTUALITY.

WE FEEL WE RECEIVED HIGH QUALITY WORK FOR VERY REASONABLE PRICES. MOST IMPORTANTLY, WE WERE TREATED VERY WELL BY EVERY EMPLOYEE WE MET.

CHARGED $83 JUST FOR SERVICE CALL, CHARGED $123 FOR DIAGNOSTIC WORK TO IDENTIFY PROBLEM. ESTIMATED $1007 TO INSTALL NEW COIL, LABOR, PARTS, ETC. THIS WAS 25% HIGHER THAN THE OTHER 4 COMPANIES I CALLED. THEY ARE EXPENSIVE!!!

THEY DID GIVE AN ESTIMATE ON REPLACING THE FURNACE AND I HAD A DIRECT EXTENSION NUMBER AND THAT GENTLEMAN IS NOT RETURNING CALLS. I REALLY WANT TO HIRE THEM AND STILL FEEL COMFORTABLE WITH THEIR KNOWLEDGE.

I FELT THAT THE TWO WORKMEN ASSIGNED TO THE JOB WERE BOTH VERY PROFESSIONAL AND DID A PROFESSIONAL JOB.

THE TECH WAS CHAD, I WOULD DEFINITELY RECOMMEND HIM! HE'S VERY NICE AND HE PUT ON SHOE COVERS. WHAT I REALLY LIKE IS THEY GIVE YOU A REPORT CARD THAT YOU FILL OUT WHEN THEY LEAVE AND MAIL IT IN.

MY AIR CONDITIONING QUIT WORKING ON AN 85 DEGREE, MUGGY SATURDAY. AIRTRON CAME WITHIN AN HOUR & SPENT THE DAY REPLACING THE UNIT & THE FURNACE. BECAUSE I AM DISABLED, THEY PUT A RUSH ON THE WORK.

THEY WERE ON TIME, PERFORMED LIKE THEY WERE SUPPOSED TO AND THEY WERE VERY PLEASANT.

PROFESSIONAL AND I BELIEVE HE KNEW WHAT HE WAS DOING.

I HAD A DIFFERENT CONTRACTOR FIX THE AIR CONDITIONER. WHEN I EXPLAINED TO AIRTRON WHAT HAD HAPPENED, THEY REIMBURSED THE AMOUNT I HAD TO PAY THE OTHER CONTRACTOR. THEY RESOLVED THE PROBLEM TO MY COMPLETE SATISFACTION.

THEY PROMISED ALL KINDS OF ENERGY SAVINGS WITH THE NEW SYSTEM, BUT WE HAVEN'T NOTICED MUCH, IF ANY, DIFFERENCE. WE'VE HAD LOTS OF PROBLEMS WITH THE SYSTEM AND THEY'VE HAD TO COME OUT AT LEAST 8 TIMES THIS YEAR. IT HAS BEEN ONE THING AFTER ANOTHER. THEIR TECHNICIANS ARE NICE GUYS, BUT I'D SUGGEST ASKING FOR THE MOST EXPERIENCED TECHNICIAN OR MANAGEMENT TO COME OUT AND DO THE WORK. I'M NOT PICKY, BUT I WANT A SERVICE THAT I'VE PAID FOR TO BE DONE CORRECTLY.

I PURCHASED A SERVICE AGREEMENT GOOD FOR ONE YEAR. NOT ONLY WAS THE PRICE REASONABLE, I RECEIVED A DISCOUNT FOR BEING A MEMBER OF ANGIE'S LIST. I HAD 3 DIFFERENT TECHNICIANS OUT (BECAUSE I'M PICKY) AND THEY WERE ALL GREAT. THEY WERE EACH THOROUGH AND POLITE, AND DIDN'T GET MAD THAT I CALLED BACK. THEY ONLY WANTED ME TO BE HAPPY. THEY MADE MY HOUSE MUCH COOLER WHEN ANOTHER COMPANY COULDN'T FIGURE IT OUT.

HAVE USED FOR YEARS, AND THE SERVICE CONTINUES TO BE EXCELLENT.

I WAS VERY PLEASED WITH MIKE WHO CAME OUT TO DO THE MAINTENANCE ON OUR A/C AND FURNACE. WE WERE AFRAID OUR A/C WASN'T WORKING AND WE WERE RIGHT. MIKE COULDN'T DO THE MAINTENANCE, BUT HE GAVE ME A LOT OF GREAT ADVICE ON A NEW SYSTEM, WHICH THEY ARE COMING OUT TO QUOTE US ON. HE WAS ON TIME, NEAT, AND VERY PERSONABLE. I APPRECIATED ALL HIS HELP AND ADVICE ON WHAT TO DO.

THEY HAVE ALWAYS BEEN ON TIME AND DO A GOOD JOB.

OUR TECHNICIAN WAS THOROUGH, POLITE AND VERY PROFESSIONAL. WE APPRECIATE THE WORK HE DID AND THE TIME HE TOOK TO DO IT.

THE TECHNICIAN WAS JEFF AND HE DID AN EXCELLENT JOB. THIS COMPANY HAS ALWAYS DONE AN EXCELLENT, PROFESSIONAL JOB FOR ANY PROBLEMS I HAVE HAD WITH MY AIR CONDITIONING OR FURNACE. THEY ARE ALWAYS GOOD. I HAVE NO NEGATIVES TO REPORT.