Smart Home Solutions by Airtron

THEY DID A GOOD JOB AND WE WERE HAPPY WITH THEM. THEY DID WHAT THEY SAID THEY WOULD DO. THE JOB DID TAKE LONGER THAN ANTICIPATED (TOOK ALL DAY) HE SAID OUR WARRANTY MANUAL WOULD ARRIVE IN THE MAIL BUT WE NEVER GOT IT, BUT WE HAVEN'T CALLED THEM ABOUT IT.

I WAS NOT A HAPPY CAMPER BECAUSE IT TOOK SO LONG TO GET THEM TO COME TO MY HOME, 2-3 DAYS EACH TIME. THE FIRST REPAIRMAN WAS RUDE AND I FELT I WAS LIED TO.

AFTER A FEW WEEKS OF OPERATION, THE SYSTEM SEEMS TO BE WORKING WELL. ALL OF THE WORK WAS COMPLETED IN ONE DAY, AND THE TWO WORKERS STAYED LATER INTO THE EVENING TO COMPLETE IT AT NO EXTRA CHARGE. THEY WERE CAREFUL TO EXPLAIN TO US HOW TO USE THE NEW PARTS AND MAINTAIN THEM, AND WILL FOLLOW-UP ANNUALLY AS PART OF A CONTRACT. WE EXPECTED MUCH NOISE AND CHAOS, BUT IT ALL WENT ALONG SMOOTHLY. THEY CLEANED UP THEIR MESS, WERE VERY POLITE AND KNOWLEDGEABLE. WE ARE VERY PLEASED WITH THE EXPERIENCE OVERALL.

THEY CAME QUICKLY TO DIAGNOSE THE PROBLEM, BUT THEY FORGOT TO ORDER THE PART. IT TOOK MANY PHONE CALLS TO GET THEM TO FINISH THE JOB. THEY HAD A PERSON DRIVE TO A SUPPLY PLACE TO PICK UP THE PART.

COMPANY WAS VERY ACCOMMODATING TO MY WORK SCHEDULE, AND HAPPILY SCHEDULED VISIT BETWEEN 6 AND 10 P.M. WE RECEIVED CALL 30 MINUTES BEFORE TECHNICIAN ARRIVED. TECHNICIAN WAS COURTEOUS AND POLITE, AND FIXED OUR AIR CONDITIONER. ALSO, GAVE US OTHER OPTIONS (NEW AC UNIT), BUT WAS NOT PUSHY.

HAVE USED FOR THE LAST FOUR YEARS. GOOD EXPERIENCE. FRIENDLY, EFFICIENT, HAPPY WITH THE RESULTS.

WHEN THEY CAME OUT, THEY WERE SUPPOSED TO DO THE DUCT CLEANING THE SAME DAY, THOUGH THEY SCHEDULED IT FOR THE NEXT DAY, AND CAME BACK AND GOT THE JOB DONE.

PART OF A TWO-A-YEAR SERVICE POLICY.

A/C STOPPED WORKING ON TUESDAY DURING 90 DEGREE PLUS SPELL. AIRTRON COULD NOT GET TECH OUT UNTIL FRIDAY AND THEN WAS SEVERAL HOURS LATE. TOLD US THAT MULTIPLE REPAIRS WERE NEEDED AND RECOMMENDED REPLACING FURNACE DUE TO CRACKED HEAT EXCHANGE ELEMENT AND LEAKING GAS VALVE, WHICH WAS A SURPRISE SINCE WE'D HAD THE FURNACE CLEANED AND INSPECTED LAST WINTER. WE DECIDED ON A 2ND OPINION. 2ND COMPANY FOUND FAULTY BLOWER MOTOR, BUT NO CRACKS IN THE HEAT EXCHANGE OR GAS LEAK. 2ND OPINION DID NOT RECOMMEND NEW FURNACE OR A/C, BUT JUST TO REPLACE BLOWER MOTOR, WHICH WE DID. I FEEL AIRTRON WAS NOT VERY RESPONSIVE AND THEN TRIED TO PRESSURE US INTO A COSTLY NEW FURNACE, WHEN ONE WAS NOT NEEDED. WE WERE SUSPICIOUS WHEN THE REPAIR GUY WAS ABLE TO GIVE US A QUOTE ON A WHOLE NEW SYSTEM AND GLAD WE FOLLOWED OUR INSTINCTS. WE ARE OUT THE SERVICE CALL MONEY, BUT LEARNED A VALUABLE LESSON.

THEY WERE PROMPT AND DID A GOOD JOB.

I TOLD THEM I WANTED TO MOVE THE OUTSIDE UNIT TO THE OTHER END OF THE HOUSE. THE SALESMAN LOOKED AT THE SITUATION WITH THE LAYOUT OF MY HOUSE. HE SAID, NO, THAT WILL NOT WORK. HE SUGGESTED THE FRONT OF THE HOUSE. I SAID OKAY. HE GAVE ME AN ESTIMATE FOR EVERYTHING, EXCEPT FOR RUNNING THE 220V LINE TO THE OUTSIDE UNIT. NEITHER HE NOR I KNEW IF THE LINE WAS ACCESSIBLE FROM WHERE THE UNIT WAS GOING TO BE PLACED. HE WOULD HAVE TO HAVE THE INSTALLATION SPECIALIST (OR SOME SUCH PERSON) LOOK AT IT. HOWEVER, THIS PERSON WAS GOING ON VACATION THE NEXT WEEK AND THE ONLY TIME HE COULD LOOK AT IT WOULD BE THE NEXT MORNING. THEY DID HAVE A REASONABLE ESTIMATE.

A++ FOR RESPONSIVENESS. AIRTRON'S INSTALLER WAS NEARLY 2 HOURS LATE; HOWEVER, THEY SENT OUT THEIR INSTALLATION MANAGER TO PERSONALLY EXPLAIN WHY THEY WERE LATE AND APOLOGIZE, UPGRADED OUR THERMOSTAT AS A GOOD WILL GESTURE, AND PROVIDED US A GENEROUS PARTIAL REFUND. APOLOGIES WERE RECEIVED FROM 3 DIFFERENT PEOPLE AT AIRTRON. THEY WENT ABOVE AND BEYOND WHAT WAS NECESSARY TO MAKE UP FOR THEIR MISTAKE. THEY CLEANED UP WELL AFTER THE JOB WAS COMPLETED. OUR EXPERIENCE HAS BEEN THAT THEY ALWAYS WEAR COVERS OVER THEIR BOOTS TO PROTECT INTERIOR FLOORS, WHICH THEY DID AGAIN DURING THIS JOB. AIRTRON HAS ALWAYS TREATED US WELL, AND WE WILL CONTINUE TO USE THEIR SERVICE AND HIGHLY RECOMMEND THEM TO OTHERS. WE HAVE COME TO REALIZE THAT THERE ARE A LOT OF "GOOD" COMPANIES OUT THERE, BUT YOU FIND THE "BEST" COMPANIES WHEN YOU SEE HOW THEY RESPOND TO A MISTAKE. AS IT TURNS OUT, AIRTRON IS ONE OF THE BEST, AND THEY HAVE EARNED OUR LOYALTY.

VERY HAPPY WITH SERVICE. CURRENTLY HAVE THEIR SERVICE PLAN AND WILL RENEW.

THE YOUNG MAN WAS VERY NICE, BUT SEEMED VERY INEXPERIENCED. I WOULD PROBABLY USE SOMEONE ELSE THE NEXT TIME. IT WAS $125 TO CLEAN OUT THE DRYER VENT. THAT SEEMS EXCESSIVE IN COST.

I SPOKE WITH AT LEAST TWO FELLAS INITIALLY, TONY, THE SERVICE TECH, AND HIS SUPERVISOR, ALLEN, I BELIEVE. BOTH ANSWERED THEIR PHONES IMMEDIATELY AND CAME TO MY HOME, AT THE END OF A VERY LONG DAY FOR THEM DUE TO THE VERY BAD WEATHER. EVERYTHING WAS REPLACED BY TONY THE NEXT MORNING BY NOON (AND REMOVED FROM THE PREMISES) WHILE I WAS AT WORK. I CAME HOME THAT EVENING TO A NICE, WARM HOME. I FELT COMFORTABLE GIVING THEM ACCESS TO MY GARAGE VIA A REMOTE KEYPAD. THOUGH THE AMOUNT SPENT WAS EXCESSIVE AT THE TIME, I FELT I WAS TREATED PROFESSIONALLY; WAS EXPLAINED THE PARTS/UNITS NEEDED CLEARLY; AND THEY EVEN CLEANED UP AFTER THEMSELVES! ALSO, THEY HONORED THE ANGIE'S LIST COUPON OF $250.00 I HAD PRINTED OFF. A BIG 4 STARS FOR AIRTRON!

WAS ORIGINALLY CHARGED $189 WHICH I THOUGHT WAS A LOT TO TELL US WE HAD LOOSE WIRES. HOWEVER, I SPOKE WITH BILL GOUL (SERVICE MANAGER) AND EXPRESSED MY UNHAPPINESS OVER THE BILL. HE ASSURED ME THAT HE WOULD TAKE CARE OF THE PROBLEM. AIRTRON SENT ME A CHECK FOR $98.00 TO CORRECT THE PROBLEM. I AM TOTALLY SATISFIED WITH THIS SOLUTION. IN MY OPINION, AIRTRON WILL TAKE CARE OF ISSUES AND CONCERNS THAT ARISE IN A TIMELY MANNER AND HANDLED THIS SITUATION PROFESSIONALLY. I WOULD AND PROBABLY WILL USE THEM IN THE FUTURE.

THEY WERE PROMPT AND VERY EFFICIENT. WAS IN AND OUT IN ONE HOUR, CLEANED UP AFTER HIMSELF. PUT EVERYTHING BACK THE WAY IT WAS. WILL USE THEM AGAIN.

TWO TECHNICIANS AND A SALES REP CAME TODAY; ALL THREE WERE VERY POLITE AND PROFESSIONAL. THEY EXPLAINED WHAT THEY WERE DOING AND WHY IN A VERY HELPFUL MANNER. I AM VERY IMPRESSED.

WHEN THEY ARRIVED, OUR FURNACE WAS WORKING CORRECTLY. WHEN THEY LEFT, IT WAS MAKING A LOUD NOISE, AND WE WERE ADVISED WE WOULD NEED A NEW FAN FOR $350.00. ALSO TOLD US WE WERE USING THE WRONG FILTERS, WHICH WE VERIFIED BY PROFESSIONALS TO BE FALSE INFORMATION. WE FEEL WE WERE TAKEN ADVANTAGE OF. THEY OFFERED A ''DISCOUNT'' FOR THE FAN, BUT WE TOOK OUR BUSINESS ELSEWHERE.

JULY - 04 - VERY POLITE AND RESPONSIVE. OVER TWO WEEK PERIOD FOLLOWING INSTALLATION HAD TO CALL THEM BACK 4-5 TIMES, BECAUSE CONDENSATION KEPT LEAKING ONTO THE CLOSET FLOOR WHERE THE UNIT SITS. EVEN AFTER MULTIPLE CALLS, THEY NEVER CHECKED IN WITH US TO ENSURE IT WAS WORKING - JUST LET US KEEP CALLING. WAS FINALLY FIXED AFTER BRINGING IN THEIR TOP TWO TROUBLE SHOOTERS TO WORK TOGETHER. REMEMBER, THIS WAS A NEW UNIT OF THEIRS, NOT TRYING TO PATCH TOGETHER AN EXISTING UNIT. IN ADDITION, THE UNIT DOES NOT TAKE A STANDARD FILTER SIZE.

WHEN I ASKED IF THEY COULD ALSO CLEAN MY DRYER VENT UNDER THE HOUSE, THE MAN SAID I WOULD NEED TO CONTACT MY DRYER VENDOR. I TOLD HIM IT HAD NOTHING TO DO WITH THE DRYER ITSELF, IT WAS THE VENT UNDER THE HOUSE THAT WAS CLOGGED, BUT HE INSISTED THAT IT WAS A DRYER VENDOR PROBLEM. SO I GOT SOMEONE ELSE.

THEY TOLD US THAT IT NEEDED A NEW PART THAT WAS $500. WE GOT A SECOND OPINION FROM ANOTHER PROVIDER WHO SAID THAT THE ONLY THING THAT NEEDED TO BE DONE WAS TO PUSH THE RESET BUTTON WHICH HAS WORKED WONDERFULLY EVER SINCE! THEN AIRTRON ASKED FOR US TO PAY THEM FOR AN ASSESSMENT FEE AND WE REFUSED BECAUSE THEY WERE SO MISLEADING AND THEY HAVEN'T CALLED SINCE.

THEY COME TWICE A YEAR FOR MAINTENANCE. I HAVE NEVER HAD ANY PROBLEMS WITH THEM. HE WAS RIGHT ON TIME AND THEY TAKE CARE OF THEIR CUSTOMERS.

OVERALL GREAT EXPERIENCE. THEY RESPONDED PROMPTLY IN CHECKING THE PREVIOUS UNIT AND SHARING OPTIONS IN PURCHASING A NEW SYSTEM. WITHIN 48 HOURS THEY HAD A NEW UNIT INSTALLED. VERY PLEASED WITH THE EXPERIENCE.

THEY WERE RESPONSIVE, THEIR SALESMAN DID A GOOD JOB. THEIR ESTIMATE WAS COMPARABLE TO THE COMPANY THAT WE WENT WITH. WE DIDN'T USE AIRTRON BECAUSE WE HAD A HISTORY WITH ANOTHER COMPANY.