Smart Home Solutions by Airtron

I was impressed with them. They were prompt, knew what they were talking about, and solved the problem. The serviceman had to go to the home office during his lunch hour in order to pick up the part and get the work done in one day.

The employee was confused and was talking out loud wondering what the problem was. Although, the repair was fixed, I would probably hire another company next time with better rates.

Prompt, neat, knowledgeable. Very pleasant experience.

THEY ARE VERY PROFESSIONAL. THEY COME BACK IF THERE IS A PROBLEM. THE MEN WERE VERY NICE TO WORK WITH AND WERE VERY CLEAN, AND THEY SHOWED UP WHEN THEY SAID THEY WOULD.

Overall, the man was critical of us not having them out for regular inspections. As new owners of the home we had no knowledge of the problem. The filters were changed, but with a condescending tone that we were wasting his time. The furnaces are working, but we are still not adept at temp control. Not satisfied with information or follow up.

THEY'RE ALWAYS EXTREMELY RELIABLE, YOU JUST HAVE TO BOOK FAR IN ADVANCE FOR MAINTENANCE.

I called them on a holiday and they had a tech at the house by noon. We had heat by 2pm. They picked the ice away on the outside unit and came back the following week, when it was warmer, to replace the circuit board.

LOST HEAT ON THANKSGIVING WEEKEND AT 3 A.M. THEY ACTUALLY ANSWERED THE PHONE AND GOT THERE THAT MORNING. DEVIL OF A TIME FIGURING OUT WHAT THE PROBLEM WAS AND DID NOT CHARGE FOR THE TWO HOUR DIAGNOSTIC TIME (PURCHASING THE MAINTENANCE AGREEMENT DOES COME IN HANDY....) WE FINALLY JOINTLY FIGURED THAT THE BEST THING TO DO WAS TO REPLACE THE 13 YEAR OLD FURNACE. THEY GOT IT IN A DAY LATER AND IT'S WORKING FINE. MINIMAL PRESSURE AS TO WHICH FURNACE TO BUY, WHAT THEY PROPOSED MADE SENSE AND WAS COST EFFECTIVE. PRICE WASN'T PERFECT, BUT THEY GOT THERE WHEN NEEDED, AND GOT US A WORKING NEW FURNACE IN 48 HOURS ON A THANKSGIVING WEEKEND. SPEED, PROFESSIONALISM, AND PUNCTUALITY DOES BEAT PRICE.

WE CALLED AIRTRON MID-MORNING ON A VERY COLD DAY AND THEY PROMISED TO BE OUT TO THE HOUSE IN A 3 HOUR WINDOW. THEY MADE IT TO US WITHIN 1.5 HOURS AND STEVE WAS VERY NICE. HE EVEN HAD BOOTIES ON OVER HIS SHOES, WHICH I APPRECIATED TO KEEP MY CARPET CLEAN! HE TOOK ONE LOOK AT THE FURNACE, IMMEDIATELY DIAGNOSED THE PROBLEM AND MADE SURE TO VERIFY THAT I WANTED HIM TO COMPLETE THE REPAIR. HE FINISHED VERY QUICKLY, AND WAS VERY APPRECIATIVE THAT WE CALLED AIRTRON TO DO THE WORK. I WOULD DEFINITELY HAVE THEM OUT AGAIN FOR ANY FURNACE PROBLEM AND WOULD RECOMMEND THEM TO ANYONE. IT WAS OVERALL A GREAT AND VERY EFFICIENT EXPERIENCE!

OVERALL, I WAS SATISFIED WITH THE WORK, ALTHOUGH IT DID REQUIRE 3 TRIPS BY AIRTRON EMPLOYEES TO COMPLETE. I DID HAVE HEAT WHEN NEEDED AFTER THE FIRST DAY OF WORK. 2ND TRIP WAS TO INSTALL HUMIDIFIER AS THEY DIDN'T HAVE ALL OF THE MATERIALS NEEDED TO COMPLETE. THE FINAL TRIP WAS TO CORRECT WIRING PROBLEM WITH THE HEAT PUMP. EVERYTHING WAS IN WORKING ORDER WITHIN 3 DAYS. WILL UPDATE ONCE I GET A FEW MONTHS OF UTILITY BILLS. I HAD BOUGHT A 19 YEAR OLD CONDO WHERE IT STILL HAD THE ORIGINAL EQUIPMENT FOR BOTH GAS FURNACE AND A/C. KUDOS TO BOTH RICHARD (FORGOT LAST NAME) AND ALAN MESSER WHO FIXED THE WIRING PROBLEM.

THE SALES PERSON WAS EXTREMELY PROFESSIONAL. SHOWED UP ON TIME. EXPLAINED IN GREAT DETAIL THE OPTIONS WE HAD AND WARNED US ABOUT SOME POTENTIAL ISSUES. ESTIMATE WAS $5500 INCLUDING A HEAT PUMP. WE'LL HAVE THEM DO THE WORK NEXT MONTH.

I WAS WOWED BY THEIR QUICK RESPONSE. I CALLED IN AN EARLY AFTERNOON AND WHILE I WAS ON THE PHONE THEY ASKED IF I WAS AT HOME AND AVAILABLE BECAUSE THEY HAD A TECHNICIAN WHO COULD COME IMMEDIATELY! MY ONLY PROBLEM WAS THAT THE TELEPHONE PERSON GAVE ME A HARD TIME ABOUT WHETHER THEY COULD SERVICE MY MAJESTIC FIREPLACE OR NOT BECAUSE THEY WILL ONLY SERVICE WHAT THEY INSTALL. THEY INSTALLED MY FURNACE SO I HAD ASSUMED THEY ALSO INSTALLED THE FIREPLACE (3 YEAR OLD HOME). SHE CHECKED ANOTHER LIST AND FOUND OUR ADDRESS.

SALES REPRESENTATIVE ARRIVED ON TIME FOR THE APPOINTMENT. HE EXPLAINED THE DIFFERENT OPTIONS AND ANSWERED MY QUESTIONS. THE INSTALLER ALSO ARRIVED ON TIME AND WAS COURTEOUS.

CALLED BEFORE ARRIVING, NEAT, CLEAN AND VERY NICE. TOLD ME AND SHOWED ME WHAT HE DID. HAVE USED THEM BEFORE AND WILL USE AGAIN.

I HAVE USED THEM FOREVER. THEY ARE VERY GOOD.

OUR HOME ORIGINALLY CAME WITH AN AIRTON INSTALLED HEATING AND AIR CONDITIONING SYSTEM. WE PURCHASED A NEW SYSTEM TWO YEARS AGO. WE GET THE YEARLY MAINTENANCE PROGRAM FOR INSPECTIONS IN THE SPRING AND FALL. THEY ARE PROMPT AND HAVE PROVIDED EXCELLENT SERVICE FOR ANY PROBLEM THAT HAS ARISEN. THEY TAKE THEIR TIME ON CHECKING ALL PORTIONS OF THE SYSTEMS AND MAKE RECOMMENDATIONS ON WAYS TO SAVE MONEY (FILTERS TO GET, REPLACEMENT TIMES, FURNACE SETTINGS, ETC.). THEY ALWAYS LEAVE MY HOUSE AS CLEAN AS WHEN THEY ARRIVED. I DO CONTINUE TO USE THEM.

THEY HAVE COME UP WITH THE VERY BEST PRICE FOR THE HEAT PUMP. DENNIS, THE TECHNICIAN, IS REALLY, REALLY GOOD.

WERE ON TIME, GOT US SCHEDULED QUICKLY, WERE CLEAN AND PLEASANT.

THE MAN WHO INSTALLED THE HUMIDIFIER WAS VERY HELPFUL, HOWEVER, HE ACCIDENTALLY SWITCHED TWO WIRES WHEN REATTACHING THE THERMOSTAT AND WE HAD TO HAVE THEM BACK OUT TO FIX IT. I WOULD STILL USE THEM AGAIN. THEY WERE VERY PROMPT IN COMING BACK TO THE HOUSE TO FIX THEIR ERROR.

THE TECHNICIAN WAS EFFICIENT. HE TOOK CAREFUL ATTENTION TO CLEANUP AFTER THE WORK. AIRTRON MADE A FOLLOW-UP TO DO A TEST ON OUR FURNACE TO ENSURE WE WOULD NOT HAVE CONTINUED PROBLEMS. THE TECHNICIAN WAS ALSO VERY GOOD ABOUT EXPLAINING THE PROBLEM IN DETAIL YET 'LAYMAN' TERMS.

LIGHTENING KNOCKED OUT OUR A/C. I CALLED AIRTRON THE NEXT MORNING (FRIDAY). THEY SAID THEY'D BE OUT THE NEXT WEDNESDAY. THE FORECAST WAS FOR TEMPS. OVER 100 BY MONDAY, SO I CALLED BACK SATURDAY MORNING TO ASK IF THIS WOULD BE CONSIDERED AN EMERGENCY. ONLY THEN WAS I TOLD THAT, YES, NO A/C WAS AN EMERGENCY. A SERVICE GUY WOULD CALL ME. HE CALLED, AND SAID HE'D BE OUT LATER THAT DAY. I CHECKED IN WITH HIM A COUPLE TIMES LATER THAT DAY, AND THIS IS WHAT HE CONTINUED TO TELL ME. BUT HE NEVER CAME. I FINALLY CALLED HIM AGAIN AT 11:00 PM, AND HE SAID HE'D TRIED TO CALL AT 9:00, BUT THAT IT RANG AND RANG. WE WERE HOME, PLUS HAVE VOICE MAIL. IT NEVER JUST RINGS AND RINGS. HE SAID HE'D BEEN HAVING CELL PHONE PROBLEMS, SO IT WAS PROBABLY HIS FAULT. I THINK I'D HAVE BEEN AT A PAY PHONE IF I'D BEEN HAVING TROUBLE LIKE THAT. THEY FINALLY CAME LATE SUNDAY MORNING. WE'VE HAD TROUBLE BEFORE, AND I THINK IT'S TIME FOR A CHANGE. WE'RE 20 YEAR CUSTOMERS, BUT WE WON'T USE THEM AGAIN.

I WAS ABLE TO SCHEDULE APPOINTMENTS TO FIT INTO MY SCHEDULE. SERVICE TECHNICIANS WERE ON TIME. ANSWERED MY QUESTIONS AND EXPLAINED PROBLEMS CLEARLY.

ONE WEEK AFTER THE UNIT WAS INSTALLED IT QUIT WORKING. I CALLED FOR REPAIR AND THE RECEPTIONIST WOULDN'T SCHEDULE A TECHNICAN. SHE SAID IT WAS ABOVE 90 DEGREES AND EVERYONE WAS HAVING TROUBLE. I TOLD HER THAT DIDN'T MAKE SENSE BECAUSE MY PRIMARY AC UNIT WAS WORKING FINE. THE NEW UNIT THAT WASN'T WORKING WAS A SECONDARY SYSTEM. SHE ARGUED WITH ME. LATER I CALLED BACK, GOT THE SAME STORY FROM SOMEONE ELSE AND FINALLY CONVINCED HER THAT I NEEDED SERVICE. WHEN THEY GOT HERE, THE TECHNICAN WHO HAD INSTALLED THE UNIT HAD MADE A MISTAKE. ITS NONPERFORMANCE HAD NOTHING TO DO WITH THE WEATHER. THIS IS THE SECOND TIME THIS HAS HAPPENED AND I HAVE A SERVICE AGREMENT. THE PREVIOUS TIME WAS WITH THE HUMIDIFIER. I CALLED TO SAY IT WASN'T WORKING AND WAS TOLD IT WAS JUST TOO COLD. THE NEXT TIME THEY CAME, THEY SAID THE UNIT HAD NOT WORKED ALL WINTER. CAMMIE DELIVERED TWO FOLDING CHAIRS WHICH WAS NICE BUT I WOULD LIKE FOR SERVICE TO BE SCHEDULED WHEN I NEED IT WITHOUT ARGUMENT.

I HAVE A CONTRACT WITH THEM. MY CUSTOMER BUILDER WHO IS EXCEPTIONAL REFERRED ME TO THIS COMPANY. THEY ARE PROMPT, THEY CALL BEFORE THEY COME. THEY WEAR BOOTIES IN MY HOME. THEY ARE EXCELLENT. I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THEM.

THE SERVICEMAN, PETE ANDERSON, WAS OUTSTANDING. HE EXPLAINED EVERYTHING HE WAS DOING AND LOOKED FOR THINGS I HAD NOT THOUGHT OF. I AM IMPRESSED WITH EVERYTHING FROM PUTTING CONES ON THE GROUND AROUND THE TRUCK TO WEARING BOOTIES WHEN THEY COME INTO THE HOUSE. THEY ALSO PARK ON THE STREET SO THEY WILL NOT GET OIL SPOTS ON THE DRIVE.