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Smart Home Solutions by Airtron

Heating and Air Conditioning, Home Security Systems

About us

We provide security, comfort, and convenience. Installation of new residential smart alarm systems or professional monitoring for existing alarm system. Systems include intrusion, life safety, cameras, and smart home devices all controlled through one smart phone app.

Business highlights

54 years of trusted experience

Services we offer

Install and service residential alarm systems that are professionally monitored 24/7. Includes keypads, door sensors, motion detectors, glass break sensors, life safety devices, flood detectors, cameras, video doorbells, smart thermostats, smart locks, lighting control, and smart garage door openers.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.72,130 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1276-1300 of 2130 reviews

Richard S.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
They came pretty quickly and they were very nice. Their pricing was fair and very reasonable. They were very respectful about being in our home and did a pretty good job cleaning up after themselves.
Description of Work: We had no air conditioning and they came out and diagnosed the problem. They fixed our air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

SUSAN A.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are very honest in their quotes and on the time frame they think the work will take them. They listened to what we needed and then helped us decide on the best system that would work for us.
Description of Work: They took out the old heat pump system and replaced it with a new one that was bigger than what I had.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Mary B.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
I was very pleased with their responsiveness.
Description of Work: They serviced our heater. It had gone out. They made a repair and we signed up for their yearly service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Thomas D.
06/2008
4.0
heating & air conditioning/hvac
  + -1 more
The rep was courteous, professional, & prompt, & he actually discouraged me from buying some of the items I asked about (items that his company sells) because he said they'd be overkill given my application. I have great faith in this company & if they had come in with slightly better pricing on the items I did decide to have installed, I would've hired them. I absolutely would call this company again.
Description of Work: This company gave me estimates on an annual service plan for my home's climate control system, a programmable thermostat, a whole house air purifier, & a whole house dehumidifier.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DONNA C.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
I called 3 companies to get quotes, and Airtron seemed to have the most knowledge and were the most professional. I called them a week ago, and they offered me a 20% Angie's List discount, plus financing. They were able to come early due to a cancellation. I told him I wanted to cut back some shrubbery that was in the way of the pump, and the service man did it for me! They came at 10 a.m. and were done by 2 p.m. They swept where they put the furnace in. I have a beautiful new heat pump that I am very proud of, and my new furnace takes up less space! It was a very pleasant experience.
Description of Work: I just got a new heating pump and furnace, which included a digital monitor with a 10 year warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

ROY ALLEN L.
06/2008
3.0
heating & air conditioning/hvac
  + -1 more
I think that the experience could have went better and they were professional, but seem not too knowledgeable with what they do. They seem very patient with what they have to fix. They were punctual.
Description of Work: They came and analyze our frozen pipe issues with the AC.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$800

BILL M.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional and on time. We have used them quite a while. They put the heat in when the house was built. They have been very trustworthy and kind.
Description of Work: They did a maintenance check on the heating system. They installed a new digital thermostat on the heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Shari W.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were very positive, and very pleasant. They were nice and to the point. They were also very quick and did a very good job in repairing the heating pump.
Description of Work: They performed a repair to our heating pump prior to it flooding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Betty W.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
Kevin was very courteous and did the job well. He even wore booties so he would not mark up our carpet. Another company we checked with was going to be twice as much and twice as long.
Description of Work: Kevin from Airtron arrived and replaced a breaker for our old furnace (14 yrs. old).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JAMES & SANDRA S.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
I have a maintenance contract with them for three years. They come out and service it twice a year. They send me a card to remind me. They come when they say they will and call to let me know there on their way. They are usually here about a half hour.
Description of Work: They service our heat pump and the air conditioning in our home twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

LARRY M.
05/2008
5.0
heating & air conditioning/hvac
  + -1 more
It wonderful as usual. They cleaned up after themselves and Ive used the company before this. They always do a good job when they do the work for me.
Description of Work: They installed a complete heating system and they took the old one off my hands.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,653

MARY ANN F.
05/2008
5.0
plumbing
  + -1 more
We called and set up a date for them to come out, and they gave us a date and time and mornings. They came out on the date we asked for by 10 AM and they called us prior to coming out as well. When they got here they made sure that the house was left as good as when they got here. They put on their boots so that nothing got tracked in and put a covering on the floor, and hauled out all their mess.
Description of Work: Completely unhooked all the plumbing and electricity for our kitchen sink. Also installed a food disposal. They hooked everything back up and we had them install all new pipes and faces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

JOHN H H.
04/2008
5.0
heating & air conditioning/hvac
  + -1 more
We are having them back for our usual spring service very shortly. The furnace replacement cost less than $3,000.00, but more than $1,000.00.
Description of Work: They came and inspected our old furnace as part of our yearly service package. They noticed rust beginning to appear on our heat exchanger. While it wasn't absolutely necessary to replace the furnace at that time, it was definitely evident that it was going to be needed. Our energy company was also offering a $250 rebate to upgrade our furnace. Airtron removed our old furnace and installed a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JIM AND ANGIE B.
03/2008
5.0
heating & air conditioning/hvac
  + -1 more
They came, were very neat while doing maintenance. They were very complete and reviewed the results of their work. They were very helpful and we will continue to use them.
Description of Work: They handled the seasonal servicing of my HVAC unit as well as the humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$213

CHRISTINA P.
03/2008
5.0
heating & air conditioning/hvac
  + -1 more
I just want to say how impressed I have been with the responsiveness and professionalism of Airtron service. My furnace suddenly went on the blink and they were at my house within 4 hours. When the system went down again 4 days later, they were at my house by 9am (I called at 8am). The service tech confirmed that it was a bad control board and valve solenoid (not just a dirty flame sensor). We ultimately decided to replace the unit because of the cost to repair an 18 year old system ($1,000). I appreciate Airtron getting out to our house promptly.
Description of Work: Furnace would not come on. Serviceman evaluated the problem as a dirty flame sensor, but later turned out to be a bad control board/valve solenoid.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$123

FRENCH E.
03/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were punctual, and we were very pleased with the service. They charged fair prices and we would use them again.
Description of Work: My heat pump had frozen. He came out, thawed out the unit and saved me a major expense.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

STEVE O.
03/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are punctual. They are very professional and do a good job. The people that they send out you feel comfortable to have in your home. I will continue to use them. The approximate cost is for the whole year.
Description of Work: They service my heating and air conditioning units. I have a contract with them to come out twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

DOUG F.
02/2008
5.0
heating & air conditioning/hvac
  + -1 more
This was a warranty job (the defect was in the equipment, not their installation). Easy to work with, professional work, pleasant people. Very pleased.
Description of Work: Replaced a defective humidity controller.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DEBORAH & ROBERT Z.
02/2008
5.0
heating & air conditioning/hvac
  + -1 more
Always on time, excellent to work with. They go above and beyond.
Description of Work: Worked on my furnace and A/C.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

STEPHANIE V.
02/2008
2.0
heating & air conditioning/hvac
  + -1 more
I was extremely disappointed with this company. The service techs were very nice and friendly. The problems existed with the main office and parts department. There was no communication as to when the part was going to arrive, although the service tech said he would put a rush order as our furnace was working very intermittently and it was 15 degrees outside. Neither the parts dept or office staff called to give us the status on the order. My husband slept on the basement floor next to the furnace trying to hit it to get it to come on. No one at the office seemed to know what was going on, nor did they ever communicate with us - we had to initiate every conversation. I have submitted a complaint on the company website, but no one has yet to contact me. Their website also states free service charge with repair, but I was told by the service tech to take it up with the main office. They did refund the service fee.
Description of Work: The 1st visit was the service call, which cost $64 (I had a $25 Angie's coupon). I called that night to confirm the order, and the office guy told me parts were gone and I'd have to call back tomorrow. I called the next day at 7am and the office lady then told me to call back after 8am when parts arrived, as she didn't see any order. Called back at 8am and was told the part was never ordered. My husband and I both took a day off work for this repair; once for the initial consult and second to resolve the missing part fiasco. We demanded they order the part or find it at a supplier and overnight it due to the cold weather. They offered to give us a space heater in the meantime - our house is two stories. The part magically showed up later that day and was installed around 4pm. We found the part of a website for $225, their charge including installation was $628. Hired them based on their list rating and will never use again or recommend.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$700

Response from Smart Home Solutions by Airtron
WE HAVE TRIED SEVERAL TIMES TO CONTACT THIS HOMEOWNER WITHOUT SUCCESS. WE MAILED THEM A CHECK FOR $64 ON 2-28-08.

BARBARA L.
01/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were here on time and the project took about the amount of time they said it would. They left everything the way they found it, except the new furnace instead of the old.
Description of Work: They installed a new AC/heat pump furnace and removed all the old equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Joshua & Ava H.
01/2008
4.0
heating & air conditioning/hvac
  + -1 more
They didn't replace the light fixtures in the bathroom that they broke during the installation. They didn't put a cloth down when cutting new vents. They had another company come out to paint the ceilings, because they left black marks during the installation, but that company did a poor job.
Description of Work: They installed two furnaces.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$13,000

Larry M.
01/2008
5.0
heating & air conditioning/hvac
  + -1 more
The men that come out are always patient and informative as I have lots of questions. They show up on time and charge a reasonable price for their service. The price is for bi-annual check ups - one in the spring and one in the fall and covers any 24 hour emergencies calls.
Description of Work: They did a service check on my furnace and the heat pump outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

Tracy P.
12/2007
5.0
heating & air conditioning/hvac
  + -1 more
The technician was great and very friendly and courteous. He showed up on time (they also called about 30 minutes before he showed up to let me know he was on his way) and performed the service. We have a contract (essential service) with them to come out twice a year for general maintenance and service of our heating and AC unit. They call and remind you when to schedule an appointment which is really nice, but I usually have to wait a while (months) before an appointment is available to schedule. However, this is just for a maintenance service, not for an emergency situation.
Description of Work: Maintenance of heating/AC unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

CHARLES E O.
11/2007
5.0
heating & air conditioning/hvac
  + -1 more
They said they'd be here soon after 8 and were here at that time on that day. They did a good job and we'll continue to use them again in the future.
Description of Work: They came out to do the inspection for my heater before winter. We had purchased the new furnace from them last year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1230 S Post Rd, Indianapolis, IN 46239

https://www.smarthomesolutions.airtron.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
LAC-000490
Trade License Locale
Indiana
Trade License Authority
Indiana: General

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Home Security Systems

FAQ

Smart Home Solutions by Airtron is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Smart Home Solutions by Airtron accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Smart Home Solutions by Airtron offers free project estimates.
Yes, Smart Home Solutions by Airtron offers eco-friendly accreditations.
Yes, Smart Home Solutions by Airtron offers a 0% senior discount.
No, Smart Home Solutions by Airtron does not offer emergency services.
Yes, Smart Home Solutions by Airtron offers warranties.
Smart Home Solutions by Airtron offers the following services: Install and service residential alarm systems that are professionally monitored 24/7. Includes keypads, door sensors, motion detectors, glass break sensors, life safety devices, flood detectors, cameras, video doorbells, smart thermostats, smart locks, lighting control, and smart garage door openers.

Contact information

1230 S Post Rd, Indianapolis, IN 46239

https://www.smarthomesolutions.airtron.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day