Roby's Plumbing

THIS IS THE SECOND TIME IVE USED ROBYS. BOTH TIMES THE TECHS WERE PROFESSIONAL AND HELPFUL. THEIR RATES ARE VERY COMPETITIVE.

I WAS VERY SATISFIED WITH EVERYTHING--THEY WERE VERY PROMPT. I HAD AN EMERGENCY AND THEY CAME RIGHT AWAY.

HE SAID IT WAS GOING TO BE VERY EXPENSIVE, LIKE AROUND $750. BUT AS HE PROCEEDED WITH THE REPAIR DISCOVERED IT WAS NOT AS SERIOUS AS HE THOUGHT. NEEDLESS TO SAY WE ARE SATISFIED WITH BOTH THE REPAIR AND THE COST. I HOPE WE NEVER NEED A PLUMBER AGAIN BUT WHEN THAT TIME COMES I WILL CALL ROBYS.

THEYVE STARTED A NEW FLAT PRICE SYSTEM--ITS NOT ON AN HOURLY BASIS. IT DIDNT TAKE HIM ANY TIME TO INSTALL THE FAUCET BUT HE CHARGED ALMOST $100 TO DO IT. THE QUALITY OF THE WORK WAS EXCELLENT AND CLEANLINESS AND SO FORTH, I JUST THOUGHT THAT THEY WERE WAY TOO EXPENSIVE.

THEY GAVE US AN ANGIES LIST DISCOUNT WHICH SAVED US $20, IT WAS $100 ORIGINALLY! I REALLY LIKE THAT THEY GAVE A VERY PROMPT FREE ESTIMATE AND THEIR QUALITY OF SERVICE IS ASTOUNDING! THEY COMPLETED ALL WORK IN THE TIME THEY SAID THEY WOULD AND THEY ARRIVED RIGHT ON TIME. GREAT EXPERIENCE!

VERY PROFESSIONAL LOOKING AND VERY COURTEOUS....EXCELLENT CUSTOMER SERVICE. SERVICE TECHNICIAN WAS VERY IMPRESSIVE AS WELL AS PEOPLE ON THE PHONE. THE TECHNICIANS NAME IS JOHN BAXTER. HE WAS WONDERFUL!!!

THEY WERE VERY PROMPT AND PUNCTUAL. HE SAVED US A LOT OF MONEY!

THIS IS THE SECOND TIME WE HAVE HAD ROBY''S COME OUT FOR A LIST OF JOBS. THIS TIME PLUMBING TECH DAVE CROCCO DID THE WORK, AND ACTUALLY NOTICED THE FAUCET PROBLEM WHEN HE WAS WASHING HIS HANDS. WHAT A RELIEF TO HAVE THAT NOISY FAUCET FIXED! PRICES SEEM A LITTLE HIGH, BUT NOT BAD.

THEY SEEMED VERY NICE. THEY WERE PUNCTUAL AND PROFESSIONAL AND DID A GREAT JOB.

I WAS VERY IMPRESSED WITH THE FACT THAT THEY DID NOT TRY TO SELL ME ON THE BIG JOB. HE SAID RIGHT UP FRONT THAT HE DID NOT KNOW HOW FAR HE WOULD HAVE TO GO, BUT HE DID NOT THINK ALL THE PIPES WOULD NEED REPLACING. I''VE LIVED IN MY HOUSE 9 YEARS AND THIS IS THE BEST PRESSURE I HAVE EVER HAD. I SWORE BY THE FIRST PLUMBING CO. I CALLED, BUT BELIEVE ME I WILL NOT HESITATE TO CALL ROBY''S AND WILL RECOMMEND THEM TO MY NEIGHBORS AND FRIENDS.

THEY DO A GOOD JOB WITH PLUMBING WORK, HAS USED ON MULTIPLE OCATIONS

ALTHOUGH A COMPUTER GLITCH CAUSED THEM TO ARRIVE A DAY LATE, THEY APOLOGIZED AND CAME THE NEXT DAY.

THEY QUOTED ME A PRICE OF $132 BUT CHARGED $183 (-COUPON). THE REP SAID MY DOG BITES BUT THE DOGS WERE SEPARATED. WITHOUT TELLING ME HE WENT INTO THE BASEMENT WHERE THE DOGS WERE. I DID NOT KNOW WHERE HE WAS GOING AND DID NOT SEE THE ALLEGED BITE. MY DOG BARKS AT STRANGERS ENTERING THE HOME W/O MY PERMISSION BUT DOES NOT BITE. HE WAS NOT VERY FRIENDLY. HE DID WEAR BOOTIES MAINTAINED A DEGREE OF PROFESSIONALISM.

THEY WERE WONDERFUL!!! DAVID CROCCO WAS SO KIND AND GENTLE AND APOLOGIZED FOR ANY NOISE. HE WAS WONDERFUL TO HAVE IN HOME. THEY CLEANED UP AFTER THEY LEFT AND THEIR WORKMANSHIP WAS WONDERFUL. THEYRE WORTH EVERY PENNY. I GOT WHAT I PAID FOR.

WHEN I CALLED TO MAKE THE APPOINTMENT, I TOLD THEM 3 THINGS THAT NEEDED TO BE FIXED. ONE BEING ICE MAKER REPAIR OR REPLACEMENT. WHEN THE SERVICE PERSON CAME, HE TOLD ME THEY DID NOT WORK ON ICE MAKERS. THEY SHOULD HAVE TOLD ME ON THE PHONE THAT THEY DID NOT WORK ON ICE MAKERS. IF I HAD KNOWN THAT WHEN I MADE THE APPOINTMENT, I WOULD HAVE CALLED ANOTHER COMPANY WHO COULD WORK ON ALL THREE THINGS I NEEDED TO HAVE REPAIRED. NOW I HAVE TO CALL ANOTHER COMPANY, PAY ANOTHER SERVICE FEE TO GET MY ICE MAKER FIXED.

NEXT DAY SERVICE AFTER A LATE AFTERNOON CALL. EFFICIENT, TIDY WORKMAN. POLITE. ESTIMATE HIGH, BUT WORK GOOD. WE APPRECIATED THE PROMPT ATTENTION.

VERY NICE PEOPLE TO WORK WITH. ASKED IF WE HAD ANY OTHER PLUMBING PROBLEMS BEFORE HE LEFT, WHICH I APPRECIATED (NO, WE DIDN''T).

THEY REPLACED THE DRYWALL AS MUCH AS POSSIBLE WHICH WASN''T EXPECTED.

THIS COMPANY IS OUTSTANDING. THEY ARE WERE EASY TO MAKE AN APPOINTMENT WITH AND SHOW UP RIGHT ON TIME. THEY ARE VERY PROFESSIONAL AND EXPERIENCED. THEY KNEW EXACTLY HOW TO FIX THE PROBLEM WITH THE OUTDOOR SPIGOT. THEIR PRICES HOWEVER, SEEM TO BE THE SAME OR MORE THAN OTHERS CHARGE. THE OTHER TIME WE CALLED THEM WAS FOR A LEAK IN OUR BASEMENT CEILING. THEY CAME AND DIAGNOSED THE PROBLEM RIGHT AWAY AS A NON-PLUMBING ISSUE, AND DIDN''T CHARGE US.

THE GENTLEMAN THAT CAME WAS VERY PLEASANT, PUT DROP CLOTHS DOWN AND WAS A VERY NICE MAN. VERY RESPONSIVE AND GREAT WORK.

THE SERVICE REPRESENTATIVE WAS VERY CONSCIENTIOUS ABOUT NOT BRINGING DIRT INTO THE HOUSE. HE ALSO EXPLAINED IN GREAT DETAIL THE PROBLEM WE HAD WITH THE SUMP PUMP. WE WERE VERY PLEASED WITH HIS SERVICE, BUT A LITTLE DISAPPOINTED ON THE QUOTED PRICE TO FIX THE TOILET.

CLEANED, ACID-WASHED TOILETS, DID GOOD JOB, HAVE DONE WORK FOR US BEFORE AND LIKED THEM

ORIGINAL PHONE ESTIMATE TO INSTALL 50 GALLON HOT WATER HEATER WAS $583 INSTALLED. LATER TOLD BY ANOTHER EMPLOYEE THAT AN ADDITIONAL $50 WOULD BE REQUIRED TO MOVE IT UP FROM FLOOR. REPAIRMAN, UPON ARRIVAL, THEN INDICATED ADDED COST TO DO SO WOULD BE $105. FINAL COST $668, BUT HE DID REMOVE OLD WATER SOFTENER UNIT AT NO ADDITIONAL CHARGE. HE DID LEAVE GARAGE DOOR OPEN AND DOOR UNLOCKED WHEN HE LEFT, (I WAS AT WORK DURING REPAIR) LEAVING ENTIRE HOUSE ACCESSIBLE FOR HOURS, UNOCCUPIED (I HAD ASKED HIM TO CLOSE GARAGE DOOR PRIOR TO MY LEAVING AND HE TOLD ME THAT HE WOULD DO SO).

VERY PUNCTUAL, RESPONDED QUICKLY! DID A VERY GOOD JOB.

SERVICE TECHNICIAN SEEMED THOROUGH AND EXPLAINED ENTIRE PROCEDURE FOR MY APPROVAL BEFORE BEGINNING EXTENSIVE WORK. HE EVEN ADDED PLUMBING FOR A SHOWER IN CASE WE WANTED TO PUT IN A SHOWERHEAD AT A LATER DATE.