Roby's Plumbing

I SHOULD HAVE GONE WITH THEM. OUR GENERAL CONTRACTOR USED THEIR OWN PLUMBERS WHICH WERE REALLY BAD.

I HAD CALLED ANOTHER PLUMBING COMPANY BECAUSE I FELT THAT THIS WAS AN EMERGENCY. THE OTHER PLUMBERS COULD GIVE ME NO TIME FRAME AND SAID THAT IT WOULD HOPEFULLY BE TODAY THAT THEY CAME OUT. ROBY HAD A MAN OUT WITHIN THE HOUR, HE QUICKLY DIAGNOSED THE PROBLEM AND GAVE ME AN OPTION AS TO WHICH PUMP I WOULD LIKE TO BUY. AFTER DECIDING, THE WORK WAS DONE QUICKLY, AND THE WATER IN MY BASEMENT QUICKLY RECEDED.

DAVE WAS VERY PROFESSIONAL, HAPPY TO ANSWER QUESTIONS AND EDUCATE, ON TIME, AND EASY TO WORK WITH. I'M CONSIDERING CALLING THEM BACK TO TAKE A SECOND LOOK.

THEY WERE CAREFUL AND ATTENTIVE TO MY HOUSE (TRACKING THOUGH THE HOUSE, ETC). WE GOT THE FIXTURES AND WATER HEATER THROUGH THEM. I WOULD RECOMMEND KEVIN AND COMPANY TO EVERYONE.

LARRY PROMPTLY DISPATCHED DONOVAN ANDERSON TO UNCLOG A PLUGGED TOILET DRAIN. I CALLED ABOUT 8 AM; DONOVAN WAS THERE ABOUT AN HOUR LATER. HE WAS PROFESSIONAL IN EVERY WAY -- PROTECTIVE BOOTIES INSIDE, DROP CLOTHS, HEAVY DUTY PADS FOR THE REMOVED HARDWARE, EXCELLENT CLEANUP. HE TIDIED UP SOME 'HASTY PLUMBING' CARELESS WORK BY ANOTHER COMPANY PLUMBER SEVERAL YEARS AGO. PLUS GOOD ADVICE ON PREVENTIVE MEASURES.

AFTER ARRIVAL AND VIEWING THE PROBLEMS, HAD A BLACK REPLACEMENT TOILET (USUALLY A SPECIAL ORDER ITEM} DELIVERED AND INSTALLED WITHIN 2 HOURS. GREAT RESPONSIVENESS TO AN IMMEDIATE NEED FOR AN UNCOMMON PLUMBING ITEM.

ROBY'S PROFESSIONALISM, CLEANLINESS, HELPFULNESS, FRIENDLINESS, AND OVERALL WORK QUALITY WAS EXCELLENT! I WOULD USE THEM AGAIN! I ALSO APPRECIATED HOW UPFRONT THE REPAIRMAN WAS ABOUT WHAT HE COULD AND COULD NOT FIX. HE MADE HELPFUL SUGGESTIONS ABOUT WHO TO CONTACT FOR FIXING ADDITIONAL PROBLEMS UNCOVERED WHILE MAKING REPAIRS, AND FOR THOSE PROBLEMS HE COULD NOT FIX. THE REPAIRMAN SEEMED VERY KNOWLEDGEABLE. THE WHOLE EXPERIENCE BUILT MY CONFIDENCE IN THE COMPANY.

NOT REALLY, ONLY THAT I THOUGHT THE PRICE FOR THE WORK PERFORMED (15 MIN.) WAS VERY HIGH.

VERY POLITE AND CLEANED UP AFTER HIMSELF, HE WAS HERE LESS TIME THAN WE THOUGHT HE WOULD BE.

THE WORK WAS VERY SIMPLE, AND HE WAS A VERY PLEASANT MAN, BUT I THINK THEY ARE VERY EXPENSIVE. THE MAN CAME OUT AND QUOTED ME A PRICE AND HE DIDN'T TELL ME WHAT WAS INVOLVED IN THE BEGINNING, BUT ENDED UP BEING HERE ONLY 15 MINUTES AND IT WAS $178. I DON'T LIKE THE WAY THEY WORK, THEY HAVE A FLAT FEE. HE TOLD ME THAT WE NEEDED A NEW TOILET IN THE BASEMENT AND IT WOULD BE $395. WHEN HE LEFT, I CALLED AROUND AND EVERYONE I CALLED WAS CHEAPER. I'M HAVING IT DONE FOR $170. I WOULD NEVER USE THEM AGAIN BECAUSE THEY WERE TOO EXPENSIVE.

DID NOT COMPLETE THE WORK ON THE TUB AT MY REQUEST, AS I WASN'T READY TO PAY FOR THAT ITEM. I USED MY $20 COUPON FROM ANGIE'S LIST. COURTEOUS, PROFESSIONAL, EXPLAINED THINGS IN DETAIL. THEY CAME QUICKLY, WHEN OTHERS WERE BOOKED FOR DAYS.

TO OPEN THE CLOGGED DRAIN, THE TECH WENT ON THE ROOF AND TRIED TO UNCLOG IT THROUGH THE AIR VENT. BY DOING THIS, IT CAUSED A LEAK. I CONTACTED THE COMPANY, AND THEY SENT ANOTHER PLUMBER OUT WHO FIXED THE HOLE IN THE VENT CAUSED BY THE FIRST PLUMBER AND DID NOT CHARGE ME A THING. ALTHOUGH I DID NOT END UP USING THIS COMPANY TO REMOVE THE CLOG IN THE DRAIN, I AM VERY PLEASED THAT THEY TOOK OWNERSHIP OF THE PROBLEM AND RESOLVED THE MATTER AT NO CHARGE TO ME. THIS MEANS A LOT TO ME. THE NO CHARGE TO FIX THE PROBLEM WAS BEYOND WHAT I ASKED FOR!

THESE GUYS ARE GREAT...THEY COME IN AND LOOK AT THE PROBLEM AND THEN GO OUT TO THEIR MAGIC BOOK IN THE VAN AND COME BACK IN WITH THE PRICING. THEY WILL EVEN LET YOU LOOK AT THE BOOK IF YOU LIKE. THE PRICING IS SET. THESE GUYS DO GREAT WORK AND THEY COME OUT IN THE MIDDLE OF THE NIGHT....UNFORTUNATELY I KNOW THAT FIRST HAND. ALL THE GUYS ARE GREAT BUT MY PERSONAL FAVORITE, IS DAVE CROCCO. (I HESITATE TO PLUG HIM BECAUSE I AM AFRAID HE'LL BE BOOKED WHEN I NEXT NEED HIM.) (DAVE IS A PUBLISHED AUTHOR AND SKY DIVER)

VERY PROMPT AND PROFESSIONAL IN UNCOMFORTABLE CONDITIONS (14 INCHES OF STANDING WATER IN BASEMENT).

ROBY'S CAME OUT RIGHT AWAY AND FIXED THE VALVE ON THE SPOT. WE WERE ABLE TO USE THE $20 ANGIE'S LIST COUPON FOR THE JOB. WE HAVE USED THIS COMPANY BEFORE AND WOULD USE IT AGAIN.

THEY SAID THEY WOULD CALL BEFORE THEY CAME AND THEY DID NOT. THE SERVICEMAN SAID THEY HAD "LIED" ABOUT IT. THE SERVICEMAN WAS NOT HELPFUL. HE WAS VERY ABRUPT AND NOT WILLING TO EXPLAIN THINGS. I CALLED THE SERVICE MANAGER AND TALKED WITH THEM ABOUT IT AND THEY SAID THEY WOULD SEND SOMEONE ELSE OUT, BUT I REFUSED.

FELT POWER SHOULD HAVE BEEN THE FIRST THING CHECKED. PLUMBER SAID, 'I'M NOT AN ELECTRICIAN'.

JOHN BAXTER WAS STRAIGHTFORWARD AND CANDID IN HIS ASSESSMENT. I'D BE GLAD TO HAVE HIM OUT FOR PLUMBING WORK WHEN NEEDED.

HAD NO HOT WATER. SAW POSSIBLE SHORT IN WIRING. KNEW THAT ROBY'S HAD INSTALLED THE WATER HEATER FOR PREVIOUS OWNER.DID NOT EVEN CHARGE FOR THE SERVICE CALL.

THEY WERE VERY KNOWLEDGEABLE, THEY GAVE DIFFERENT SCENARIOS AND HELPED ME UNDERSTAND WHAT WAS GOING ON.

THE WATER HEATER WAS UNDER WARRANTY, BUT THE LABOR WAS NOT. I MADE A NUMBER OF CALLS AND FOUND THEM TO HAVE THE BEST PRICE FOR THIS WORK. THEY TOOK CARE OF ME VERY PROMPTLY.

I SUPPLIES PART AND WAS A LITTLE HIGH BECAUSE PARTS WERE SO OLD.

THEY TOLD US THEY'D COME BEFORE NOON, AND KINDLY CALLED AHEAD AT AROUND 8:30 A.M. TO ASK IF IT WAS OK TO COME OVER AT THAT TIME SINCE THEY ALSO HAD A 3-HOUR WATER HEATER JOB THAT MORNING AND DIDN'T WANT TO MAKE US WAIT TILL THEY WERE DONE WITH THAT. DONOVAN ANDERSON WAS VERY PERSONABLE, CLEAN, AND INFORMATIVE, TELLING US ABOUT THE KIND OF TOILET WE HAD AND SHOWING US A FEW TRICKS WE COULD TRY TO AVOID FUTURE CLOGS. THE JOB COST $79, BUT WE USED THE ANGIE'S LIST COUPON.

I HAD NEVER HAD TO HIRE A PLUMBER BEFORE, AND ROBY'S MADE MY FIRST EXPERIENCE ABSOLUTELY FANTASTIC. I AM MAKING A LIST OF OTHER JOBS FOR THEM TO DO.

PROMPT SERVICE. THEY WERE AT THE HOUSE WITHIN THREE HOURS AND CALLED AHEAD SO I COULD LEAVE WORK TO MEET HIM THERE.