Roby's Plumbing

KEVIN THE PLUMBER WAS JOHNNY ON THE SPOT ON A SUNDAY EVENING. VERY PROMPT ON TUESDAY MORNING, VERY CLEAN, PROFESSIONAL, KNOWLEDGEABLE, GOOD TO OUR DOG. IF WE EVER NEED PLUMBING WORK AGAIN WE WILL CERTAINLY CALL ROBEY'S. WE USED TWO COUPONS FROM THE AUGUST AND SEPTEMBER BOOKS AND SAVED $40.00. THANKS TO ANGIE'S LIST AND ROBEY'S WE HAVE NO WORRIES ABOUT OUR PLUMBING.

THE PLUMBER THEY SENT WAS NEAT, POLITE AND QUITE KNOWLEDGEABLE. HE DID SEVERAL SMALL JOBS (FIVE OR SIX) AND DID THEM ALL WELL. I'D RECOMMEND THIS COMPANY FOR ANYTHING THAT INVOLVES A PIPE.

I HAVE USED THEM BEFORE AND THEIR WORK IS WELL DONE, BUT A LITTLE PRICEY. I WILL CALL THEM AGAIN.

THEY DID A GOOD JOB, BUT ATTEMPTED TO SELL ME A NEW WATER CLOSET AND DIFFERENT FAUCET SET FOR BATHROOM SINK THAT WAS NOT IN MY BUDGET.

I DID NOT GET ANY COMPARISON PRICING. THEY CAME OUT RIGHT AWAY. THE PERSON KNEW WHAT THE PROBLEM WAS AND WAS ABLE TO FIX IT. HE WAS HERE FOR AN HOUR, OR SO. THEY TELL YOU WHAT THE PRICE WILL BE BEFORE HE DOES THE JOB. I USED AN ANGIE'S LIST COUPON FOR $20 OFF.

THE TECHNICIAN SEEMED TO TAKE A TRUE INTEREST IN THE WORK, WITHOUT TRYING TO RUSH THROUGH THE PROJECT. I FELT HE WAS AS CAREFUL AS HE WOULD HAVE BEEN IN HIS OWN HOME.

I WOULD HIRE THEM AGAIN IN A HEART BEAT. THEY WERE QUICK AND CHEAPER THAN THE ESTIMATE GIVEN. ONE HECK OF A GOOD JOB.

HE WAS VERY FAST IN SOLVING THE PROBLEM.

THIS WAS QUITE A BIT OF WORK, HE HAD TO CUT THROUGH DRYWALL FROM THE INSIDE. HE WAS QUICK AND HAD EVERYTHING WITH HIM. HE EXPLAINED THAT HE WOULDN'T BE REPAIRING THE DRYWALL SO THERE WERE NO SURPRISES, HE SEEMED VERY EXPERIENCE.

DONOVAN IS SO GOOD AND WE ALWAYS USE HIM. ALWAYS SHOWS UP RIGHT AWAY.

THIS TIME IT WAS JUST A LEAK IN THE TOILET BUT BEFORE I JOINED ANGIE'S LIST, IN THE MIDDLE OF A VERY RAINY SUNDAY NIGHT, THEY CAME OUT & PUT IN A NEW SUMP PUMP. SINCE THEN THEY WILL BE MY VERY FIRST CHOICE. I CALLED OTHERS THAT NIGHT BUT THEY WOULDN'T COME UNTIL THE NEXT DAY. MANY THANKS TO ROBY'S.

HE WAS VERY HONEST WITH ME AND VERY THOROUGH IN HIS ASSESSMENT AND EXPLANATION OF WHETHER OR NOT I NEEDED A THERMAL EXPANSION SYSTEM.

THEY CAME THE DAY I CALLED AND DID A GOOD JOB. WE WILL USE THEM AGAIN.

THE PROBLEM I HAVE WITH ROBY'S IS THEIR POOR CUSTOMER SERVICE IF SOMETHING GOES WRONG. MY PROBLEM BEGAN WHEN THEY REPLACED AN OUTSIDE SPIGOT FOR $213. IN SPITE OF MY PROPER CARE OF THIS SPIGOT IT NEEDED TO BE REPLACED AGAIN, BECAUSE OF IMPROPER INSTALLATION. THE PITCH ON THE SPIGOT WAS SUCH THAT IT CAUSED WATER TO BE TRAPPED IN THE SPIGOT AND FREEZE OVER THE WINTER. THE MANAGEMENT AT ROBY'S WAS DEFENSIVE AND ARGUMENTATIVE OVER THIS MATTER. THE PERSON THAT CAME WAS RUDE AND REFUSED TO EVEN CHECK THE PITCH, AND STATED THAT HE WOULD REPLACE THE SPIGOT IN THE SAME WAY AGAIN AND NOT CORRECT THE PITCH! AT THIS POINT I GOT ANOTHER COMPANY THAT DID FIX THE PITCH AND ALSO TOOK THE TIME TO PUT A SHUT OFF VALVE INSIDE THE HOUSE FOR THAT SPIGOT. UNLIKE ROBY'S, THAT COMPANY DOESN'T CHARGE A SET PRICE, BUT CHARGES BY THE HOUR SO TOOK THEIR TIME, DID IT RIGHT, AND IT STILL COST LESS THAN ROBY'S! THE PART THAT IS THE MOST UPSETTING IS THE RUDE BEHAVIOR OF BOTH THE MANAGEMENT AND THE PLUMBER.

THE PRICE WAS THE BEST OF THE 3 COMPANIES I CHECKED ON. THE INSTALLER WAS VERY POLITE. THE ONLY THING I COULD COMMENT ON THAT WAS A DRAWBACK, IS THEY WEREN'T AVAILABLE TILL THE FOLLOWING MONDAY MORNING. SO WE WENT WITHOUT HOT WATER ON FRIDAY, SAT. AND SUNDAY.

PLUMBER WAS NICE, TIMELY, AND EXPLAINED THE COSTS FOR REPAIR OF CURRENT TOILET TO INSTALLING A NEW TOILET. HE WAS WILLING TO DO EITHER JOB, BUT IT WAS BEST TO GO WITH A NEW ONE. CLEANED UP THE AREA WHEN HE WAS DONE.

I HAD A NEW MOEN SET TO BE INSTALLED THAT I HAD PURCHASED. HE RAN INTO SOME TROUBLE, SAID THAT THE SHOWER HEAD LEAKED AND THE SPOUT FOR THE FAUCET WAS MISSING A SET SCREW. HE LEFT THE PARTS, AND I HAD A 3'' COPPER PIPE STICKING OUT OF THE WALL ABOVE FOR THE SHOWER AND A 3" PIPE STICKING OUT WHERE THE BOTTOM SPOUT WAS SUPPOSED TO BE, AFTER LIVING WITH NO SHOWER FOR A WEEK AND A HALF, I LOOKED AT THE SHOWER HEAD AND REALIZED THAT HE HAD TORN THE RUBBER O RING AND THAT IS WHY IT LEAKED. I WENT TO THE HARDWARE STORE A HALF A MILE DOWN THE STREET AND BOUGHT A NEW O RING FOR 25 CENTS AND A SET SCREW FOR 20 CENTS, CAME HOME AND SPENT AN HOUR PUTTING IT ALL BACK TOGETHER. I CALLED THE REP FROM ROBY AND HE WAS NOT POLITE AND INFORMED ME THAT THEY COULDN'T BE RESPONSIBLE FOR USING MY OWN PARTS. I ALSO HAD TO CLEAN UP HIS TRASH AND HIS LUNCH FROM BURGER KING. HE LEFT WITH A FRUSTRATED ATTITUDE, I DIDN'T HAVE A SHOWER FOR ALMOST 2 WEEKS, AND THE TUB SPOUT WAS SHOOTING STRAIGHT OUT.

THE GENTLEMAN THAT CAME WAS WONDERFUL TO WORK WITH. HE WAS VERY PROFESSIONAL, DID WHAT I ASKED AND HE EXPLAINED THINGS TO ME THOROUGHLY.

HIS HANDS AND PANTS WERE DIRTY, SO HE DIDN'T COME ESPECIALLY CLEAN. THIS WAS AT 10AM.

THE PLUMBER WAS EXACTLY ON TIME, FINISHED QUICKLY, AND THE QUALITY OF WORK IS FLAWLESS. THE PLUMBER WAS ALSO POLITE AND FRIENDLY WITH ME (AND MY LARGE LABRADOR).

PROMPT, GOOD WORK, I WAS STRUCK BY THE FRIENDLY MANNER OF THE SERVICE PERSON. EXPLAINED HIS PROCESS, AND HOW I CAN DEAL WITH THE ISSUE IF IT REOCCURS.

ROTO ROOTER TRIED FOR 30 MINUTES AND COULDN'T CLEAN THE DRAIN PRIOR TO JIM TRYING AND SUCCEEDING. MY ONLY COMPLAINT WAS THAT I HAD TO RESCHEDULE BECAUSE THEY DIDN'T SHOW UP ON TIME THE FIRST TIME.

JOHN BAXTER ARRIVED AT MY HOUSE THE DAY AFTER I CALLED TO LOOK AT THE WATER HEATER AND GIVE ME AN ESTIMATE TO REPLACE IT. I CALLED LATER IN THE DAY TO SCHEDULE A TIME FOR THE WORK TO BE DONE. HE PERFORMED THE WORK TWO DAYS LATER. HE SHOWED UP WHEN HE SAID HE WOULD AND DID IT WITHIN THE TIME (ACTUALLY QUICKER) I WAS TOLD. OVERALL, IT WAS A GOOD EXPERIENCE AND I WOULD RECOMMEND ROBY'S TO OTHER PEOPLE AND USE AGAIN.

THE PLUMBER ARRIVED 1 HR AFTER THE TIME PERIOD THEY STATED.

JOHN WAS RIGHT ON TIME FOR BOTH THE ESTIMATE AND THE INSTALLATION. IT WAS A FULL DAY'S WORTH OF WORK HE PERFORMED, AND HE WORKED STEADILY AND WAS VERY RESPONSIVE TO MY QUESTIONS. HE WAS VERY THOROUGH AND LEFT THE WORK AREA IN THE CONDITION HE FOUND IT (WAS VERY RESPECTFUL OF OUR HOME). PRICING WAS VERY COMPETITIVE. I WILL DEFINITELY USE ROBY'S FOR ALL MY PLUMBING WORK IN THE FUTURE.