Roby's Plumbing

THE PLUMBER WAS PUNCTUAL. BASED ON HIS QUOTE, I THOUGHT THE PROBLEM WOULD BE QUITE COMPLICATED. WELL, AS IT TURNED OUT, HE SPENT NO MORE THAN AN HOUR. HIS WORK CONSISTED CHIEFLY OF REPLACING DEFECTIVE VALVES, REPLACEMENTS FOR WHICH HE ALREADY HAD IN HIS VAN.

WE WERE VERY PLEASED WITH THE SERVICE WE RECEIVED. THE PLUMBER WAS ON TIME, POLITE, AND HELPFUL. HE WAS ABLE TO MAKE RECOMMENDATIONS CONCERNING OUR CURRENT PROBLEMS WITH THE KITCHEN FAUCET AND THE GARBAGE DISPOSAL. WE DECIDED TO WAIT ON THE GARBAGE DISPOSAL UNTIL A LATER TIME (AT WHICH POINT WE WILL USE ROBY'S!). THE PLUMBER DID AN EXCELLENT JOB EXPLAINING WHY THE NEW FAUCET WOULD HAVE A LONGER LIFE SPAN THAN OUR OLDER FAUCET. THIS INFORMATION WAS NOT NEEDED BY US, BECAUSE WE STILL NEEDED A NEW FAUCET, BUT WAS NICE TO KNOW. THIS IS THE SECOND TIME WE HAVE USED ROBY'S AND WE CONTINUE TO BE PLEASED WITH THEIR SERVICE.

ALTHOUGH THIS HAD BEEN THE THIRD TIME THAT THIS TOILET HAD BEEN RESET, IT WAS ONLY THE SECOND BY ROBY'S. SINCE THE PREVIOUS JOB HAD NOT HELD UP THEY DID DISCOUNT THE WORK THEY PROVIDED THIS TIME, EVEN THOUGH IT HAD BEEN ALMOST A YEAR SINCE THE LAST OCCURRENCE. THE OVERALL PROBLEM WAS FINALLY TRACED TO A LEAKY PIPE IN THE WALL AND THEY FIXED IT THE DAY THEY CAME OUT. IT ENDED UP BEING EXPENSIVE, BUT HOPEFULLY WILL BE THE ANSWER TO OUR CONTINUED PROBLEMS WITH THIS TOILET AND LEAKS IN THE LOWER LEVEL CEILINGS. THE TECH WAS VERY NICE, AND MADE SURE THAT THE HOLE WAS DONE WELL TO MAKE THE DRYWALL REPAIR EASIER.

THE PRICE WAS HIGHER THAN EXPECTED, EVEN WITH THE COUPON - OVER $100 WITHOUT IT. I EXPECTED THE COST TO BE BETWEEN $50 AND $70. THE WORK WAS PERFORMED WELL - NO COMPLAINTS THERE - AND HE GAVE GOOD ADVICE FOR PREVENTION IN THE FUTURE.

THEY TOLD ME THAT IT'S PROBABLY SOMETHING THAT HAPPENS WITH A NEW WATER HEATER. HOWEVER, IT'S BEEN ALMOST A YEAR AND IT'S STILL CLACKING.

THEY WERE GREAT. THE PLUMBER DID NOT AUTOMATICALLY CUT INTO OUR CEILING WITHOUT COVERING ALL OTHER PROBLEMS. THE SAME PLUMBER CAME OUT FOR BOTH SERVICES, SO HE WAS FAMILIAR WITH OUR HOUSE. THEY WERE ON TIME, FRIENDLY, ECONOMICAL AND FAST!

THE PLUMBER GAVE ME SEVERAL OPTIONS TO SOLVE OUR PROBLEM. HE OFFERED HIS RECOMMENDATIONS HONESTLY. ROBY'S CHARGES BY THE JOB, NOT THE HOUR WHICH WORKED TO OUR BENEFIT. THEY WERE PROMPT AND GAVE ME SAME DAY SERVICE. THE PLUMBER DID A NICE JOB CLEANING UP AFTER HIMSELF AND THE NEW DISPOSER WORKS GREAT.

DID GREAT. THEY CALLED ME BACK QUICKLY AFTER I CALLED THEM. THE TWO GUYS CAME ON TIME, WERE POLITE, AND GOT THE DRAIN CLEANED OUT.

THEY WEREN'T ABLE TO RESOLVE THE ISSUE, BUT NOT FOR LACK OF TRYING. ONLY CHARGED THE DIAGNOSTIC CHARGE. THEY WERE PLEASANT, PROFESSIONAL, & COURTEOUS. QUITE PUNCTUAL.

THE PHONE WAS ANSWERED PROMPTLY BY A PERSON AT THE COMPANY, NOT AN ANSWERING MACHINE. I DID NOT WANT TO LEAVE A MESSAGE AND WAIT, I WANTED TO KNOW HOW SOON I COULD GET AN APPOINTMENT. DUE TO A CANCELLATION, I WAS ABLE TO GET AN APPOINTMENT IMMEDIATELY. THE SERVICEMAN QUICKLY DIAGNOSED THE PROBLEM AND PRESENTED SEVERAL OPTIONS IN VARIOUS PRICE RANGES. DUE TO THE AGE OF THE UNIT, I DECIDED ON A NEW ONE. THE SERVICEMAN WAS CAREFUL NOT TO GET THE FLOOR AND CARPET DIRTY, AND PUT DOWN DROP CLOTHS. IT'S VERY DIFFICULT TO GET THE OLD HEATER OUT AND DOWN THE STAIRS, BUT THAT WAS QUICKLY ACCOMPLISHED AND A NEW HEATER INSTALLED. THIS COMPANY'S VEHICLES ARE CLEAN, AND I FOUND ALL OF THE EMPLOYEES I INTERACTED WITH TO BE PROFESSIONAL.

VERY GOOD SERVICE. THEY LEFT THE WORKING ENVIRONMENT IN THE SAME SHAPE IT WAS AS WHEN THEY CAME (IF NOT CLEANER). THEY WERE KIND ENOUGH TO RECOMMEND CHANGING OUR SMOKE ALARMS SINCE THEY DIDN'T GO OFF LIKE THEY SHOULD HAVE DURING THEIR WORK.

I WOULD CALL THEM AGAIN IF I NEED THEM.

FIXED THE PROBLEM IMMEDIATELY AND COMPLETELY AFTER ANOTHER COMPANY HAD BEEN HERE THREE TIMES AND BEEN UNABLE TO FIX!

EXTREMELY FAST AND EFFICIENT RESPONSE! THE ONLY REASON I'M GIVING THEM A B FOR PRICE IS BECAUSE I PERSONALLY FEEL $99 IS TOO HIGH, ALTHOUGH I KNOW IT'S A COMPETITIVE PRICE IN THE MARKET.

I REALLY APPRECIATED ROBY'S HONESTY. IT'S CLEAR THAT THE COMPETITOR WANTED TO COME BACK FOR MAJOR PLUMBING WORK. I WILL DEFINITELY USE ROBY'S FOR ALL OF MY PLUMBING WORK IN THE FUTURE.

GAVE ME A GOOD DIAGNOSTIC REPORT & ESTIMATE FOR REPLACING MY PIPES. HAVE USED FOR 5 OR 6 YEARS. THEY ARE CONSISTENTLY ON TIME, EFFICIENT, RESPECTFUL OF MY HOME, & I NEVER FEEL LIKE I HAVE TO WORRY ABOUT THE QUALITY OF THE WORK.

CALLED ROBY'S IN THE MORNING, AND THEY SENT US A TECHNICIAN, DAVE CROCCO. WE RECEIVED A CALL ALERTING US IN ADVANCE OF HIS COMING. DAVE WAS COURTEOUS, FRIENDLY, ANSWERED MY QUESTIONS PATIENTLY. HE GAVE ME AN ESTIMATE FOR ANOTHER PLUMBING WORK AS WELL. HE CLEANED UP WELL AFTER THE JOB WAS FINISHED. WE ARE HAPPY WITH HIS WORK.

HAVE HAD THEM DOING PLUMBING FOR US FOR OVER 10 YEARS.

VERY PROFESSIONAL; CLEANED UP AFTER JOB WAS DONE. THEY ARRIVED ON TIME FOR THE ESTIMATE AS WELL AS FOR THE JOB. THEIR ESTIMATE WAS THE LOWEST OF THREE I SOLICITED. THE HIGHEST WAS NEARLY 3X AS MUCH AS WHAT ROBY'S WANTED. THEY WERE ABLE TO SCHEDULE ME QUICKLY AND I WOULD USE THEM AGAIN IF NEEDED.

BASEMENT HAD WATER AND SEVERAL OTHER COMPANIES I CALLED WERE BOOKED UP - ONE TOLD ME ''NEXT WEEK.'' ROBY'S CAME WITHIN 2 HOURS.

THEY WERE VERY RESPONSIVE AND DO A GREAT JOB!

VERY PROFESSIONAL, EFFICIENT, & I WAS VERY PLEASED.

THE WORK WAS PERFORMED PROMPTLY AND PROFESSIONALLY, BUT I THINK $370 (WITH THE $20 AL DISCOUNT)IS A BIT MUCH FOR JUST OVER ONE HOUR OF WORK, EVEN WITH MATERIAL. EXCEPT FOR THE PRICE, THE EXPERIENCE WAS A POSITIVE ONE.

THEY DID A GREAT JOB. POLITE, NEAT, GOOD WORKERS.

VERY FRIENDLY AND FREE ESTIMATES WHICH WAS GREAT. THEY GUARANTEE THEIR WORK BUT DUE TO THAT THEY WANTED TO REPLACE EVERYTHING IN THE TANK EVEN IF IT NEEDED IT SO THE QUOTE WAS VERY EXPENSIVE.