NORTHERN COMFORT SYSTEMS

thorough and efficient

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got it right this time

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unknown

THE COMPANY WE PURCHASED THE DOWNDRAFT COOKTOP FROM SAID THEY COULD INSTALL IT PROPERLY, BUT THEY COULDN'T. SO, WE CONTACTED NORTHERN AND ASKED THEM TO COME BY FOR A LOOK AND AN ESTIMATE. THEY CAME BY THE NEXT DAY AND DID THE JOB IN ABOUT 1 HOUR. IT WAS VERY WELL DONE; MUCH BETTER THAN THE PROPOSAL BY THE ORIGINAL COMPANY. THE PRICE SEEMED REASONABLE IN VIEW OF THE WORK DONE, BUT I HAVE NO GOOD WAY TO EVALUATE THE PRICE. I WOULD CERTAINLY HIRE THEM AGAIN.

THEY WERE TOP NOTCH IN ALL RESPECTS.

KARL AND JOHN BOTH WERE ON SITE. PERFORMED SERVICE ON DATE PROMISED AND CLEANED ALL AREAS PRIOR TO LEAVING.

KARL CAME OVER EARLIER THAN SCHEDULED, AFTER CALLING TO MAKE SURE IT WOULD BE OK. HE LOOKED OVER THE WHOLE SYSTEM, FOUND A LEAK IN THE VALVE AT THE BASE OF THE A/C UNIT. HE WAS VERY THOROUGH AND EXPLAINED EVERYTHING TO US. HE REPLACED THE VALVE AND FREON. HE SUGGESTED A MAINTENANCE PROGRAM THAT WE WOULDN'T NEED TO START UNTIL FALL, BECAUSE HE HAD CHECKED THE A/C OVER WHILE INVESTIGATING THE LEAK, AND IT DIDN'T NEED ANYTHING. HOW REFRESHING TO HAVE AN HONEST, HARDWORKING PERSON DO WORK FOR YOU!

THIS WAS THE BEST EXPERIENCE WITH A HEATING AND COOLING COMPANY EVER!! THEY DID ALL THE WORK IN ONE DAY WITH THE BEST PRICE I FOUND. THEY WERE VERY KNOWLEDGEABLE AND SKILLED WORKERS. I HIGHLY RECOMMEND THEM!!

IF YOU LIKE DEALING WITH SMALL, OWNER OPERATED, COMPANIES THAT ARE 100% HONEST WITH THEIR CUSTOMERS, THEN YOU HAVE TO CONSIDER NORTHERN HEATING & COOLING FOR YOUR HVAC NEEDS. KARL & HIS BROTHER, JOHN, RUN THE COMPANY, AND PERFORM THE LABOR ON MOST JOBS. I'VE USED THEM BEFORE, AND I'LL USE THEM AGAIN. DURING THIS RELATIVELY EXPENSIVE REPAIR, KARL & I DEBATED THE MERITS OF THE REPAIR VS A BRAND NEW FURNACE. I KNOW THAT KARL WOULD HAVE MADE MORE MONEY ON A NEW FURNACE, BUT HE WAS ALSO VERY HONEST IN HELPING ME FIGURE OUT THAT THE PAY BACK ON THIS REPAIR WOULD BE ABOUT 36 MONTHS. KARL TOLD ME THAT THERE WAS NO REASON TO BELIEVE THAT MY EXISTING FURNACE WOULD BREAK DOWN IN LESS THAN 36 MONTHS AFTER MAKING THIS REPAIR, (DUE TO ITS OTHERWISE EXCELLENT CONDITION), SO WE DECIDED TO MAKE THE REPAIR RATHER THAN INSTALLING A NEW FURNACE. I REALLY FEEL LIKE KARL HELPS CONSUMERS MAKE GOOD DECISIONS, EVEN WHEN THOSE DECISIONS COST HIM HUNDREDS OF DOLLARS IN THE SHORT TERM.

KARL WAS ABSOLUTELY GREAT. HE KNEW HIS STUFF, DIDN'T TRY AND OVERSELL ME ON SOMETHING I DIDN'T NEED, AND DID THE WORK EXACTLY AS HE SAID HE WOULD DO IT. A BREATH OF FRESH AIR IN THE HEATING/AIR CONDITIONING BUSINESS.

VERY KNOWLEDGABLE AND PERSONABLE. A GREAT JOB DONE WITH PROFESIONALISM.

JOHN WAS VERY FRIENDLY AND PROFESSIONAL. VERY KNOWLEDGEABLE. WE PLAN TO USE THEM IN THE FUTURE FOR OUR NEW HOME THAT WE ARE BUILDING.

WAS RECOMMENDED BY A CONTRACTOR AND DOES AN EXCELLENT JOB. RESPONSIVE AND PRICE WAS RIGHT. WATER SOFTNER AND FILTRATION ARE NOT INCLUDED IN THE PRICE GIVEN.

REFERRING TO YOUR REPORT FORM PRINTED IN UNIFIED NEIGHBORS, I WOULD RANK THE OVERALL EXPERIENCE WITH THE COMPANY TO BE EXCELLENT. THEIR PRICES ARE REASONABLE, AND THE QUALITY OF WORK IS EXCELLENT. THEY ARE VERY PROMPT IN RETURNING CALLS AND FOLLOWING UP, AND PUNCTUAL FOR SET APPOINTMENTS. JOHN AND KARL ARE BOTH VERY PROFESSIONAL AND PLEASANT. WE WILL CONTINUE TO USE THEIR SERVICES AND WOULD RECOMMEND THEM TO OTHERS. WE GIVE THEM TWO THUMBS UP!

KARL WAS SO VERY NICE AND COURTEOUS! I WILL USE NO ONE BUT THIS COMPANY IN THE FUTURE!

KARL (AND HIS BROTHER JOHN) ARE FANTASTIC. THEY BOTH HAVE YEARS AND YEARS OF EXPERIENCE AT LARGER COMPANIES AND DECIDED TO START THEIR OWN BUSINESS IN 2002. DEALING WITH THESE GUYS IS A REAL TREAT; THEY RETURN PHONE CALLS IMMEDIATELY, THEY TAKE A REAL INTEREST IN YOUR PROBLEM, THEY DON`T TRY TO UPSELL EXPENSIVE EQUIPMENT AND THEIR PRICES ARE FANTASTIC! I WILL USE KARL & JOHN FOR ALL OF MY FUTURE HEATING AND COOLING NEEDS. IF YOU LIKE DEALING WITH A RESPONSIBLE OWNEROPERATOR, YOU HAVE TO GIVE NORTHERN HEATING AND COOLING A TRY.

KARL IS VERY SERVICE-MINDED AND WANTS HIS CUSTOMERS TO BE SATISFIED. HE RESPONDS QUICKLY, AND MAKES SUGGESTIONS TO IMPROVE THE SYSTEMS PERFORMANCE AND DURABILITY.

VERY PROFESSIONAL AND TOOK TIME TO EXPLAIN THE SCOPE OF THE WORK IN LAYMENS TERMS. WE HIGHLY RECOMMEND THEM TO ANYONE.

THEY ARE EXTREMELY KNOWLEDGEABLE AND WILLING TO GO BEYOND THE CALL OF DUTY.

THE BEST SERVICE I HAVE EVER HAD. TOTALLY RESPONSIVE. EXCELLENT WORK. REALLY CARES ABOUT HIS CUSTOMERS. THERE REALLY ISNT MUCH THAT HE CANT DO.

THEY WERE GREAT! THEY CAME UP WITH CREATIVE SOLUTIONS FOR THESE PROBLEMS, AND ALSO FIXED OTHER UNRELATED PROBLEMS AROUND THE HOUSE. THEY WERE FANTASTIC!! ONE OF THE BEST SERVICE EXPERIENCES IVE EVER HAD!