NORTHERN COMFORT SYSTEMS

Northern Comfort System installed Heather in my rental property on December of 2022 and in March of 2023 the heather stopped working due to supposed water sensor failure. I have contacted Northern Comfort to repair the unit ASAP as cold weather was approaching, and was told that this will be fixed 4 day later as the part was not available meaning needed to be shipped. In recap the unit was 10K and it stopped working after 3 months... After calling and sending messages how disappointed I was with the service the technician who told my renters he will fix this in 4 days he came back next day to try some other fixes that didn't work. He brought 2 radiator heaters to help heat 5 bedrooms 3000sqf house that was already cold. I went and bough 6 additional electric heathers ($500) to help my renters stay warm. On Monday the tech. came out and midshaft fix the heather as it was not the water sensor but the electric panel of the unit (that they don't have on hand again), so we are waiting for part. The tech didn't call nor text to provide me with an update on the situation, but he send invoice what part need to be ordered. This is a cluster as this business have 24h operation with no parts on hand. I could have new heather unit from other company in 24h installed yet I needed to wait on part that wasn't even the problem and still waiting on the part that was/is. Maybe a correct root cause analysis would help here? Either way I am not happy, as were my renters living for 3 days in in house with no heath. It takes 50 years to build reputation and only 5 sec to ruin it. I will not do business with Northern Comfort aging.

They have been excellent. Even the office knows me by name and the office manager is just wonderful. They have always done great work and I don't even need to be here when they are working on a job. I would highly recommend them.

They came out about 2 hours after I called. Joe was a great technician and found the problem and got the job done very quickly. Great service.

My NEST thermostat had an error code which the NEST technical help identified was coming from the furnace. No heat and we were leaving town in a few days. Called Northern Comfort Systems who was recommended by NEST site and Angies list. The problem was quickly identified to the circuit board of the furnace and ordered. When the first board came it was defective also. I started to look for space heaters. However, the company got another board and fixed all issues just before out trip.

Great to work with.. gave a competitive price and got the job done in a timely fashion.

The technicians were friendly and concerned for our family and worked diligently in getting our heat back on due to a boiler line leak under our foundation slab.

I really appreciated the knowledge shared on what was wrong with our leak and why certain repairs needed to be done. The plumber was very knowledgeable on what he was going to do and completed the repair in a timely manner. I really appreciated the professionalism and clean up that Northern Comfort showed after making repairs to our bathroom. I would absolutely recommend and rehire again!

They came back 2+ years after venting our bathroom fans out the attic. (Condensation leaked out the duct) they repaired it free of charge. They standby their work.

Excellent results - reasonably priced and quality workmanship plus knowledgeable, courteous and friendly technicians and office staff.

This company responded within a few minutes of my request for a quote (which was amazing), and even emailed me, just like I had requested in my inquiry. The dispatcher was very polite and professional, and they put me on "Next Availability" for that day and called 30-45 minutes prior to showing up. The tech came out and inspected the system (I let them know I had already replaced the thermocouple in the water heater to no avail) and discovered that he felt the gas valve was bad on my water heater. It's an older water heater, so the part would be hard to find (and even if found, around $800+ to replace). They quoted a price to replace the gas valve as well as to just replace the entire water heater, and it was well above what we were willing to spend on it. Their prices may be in line with the market standard, but my girlfriend and I were renting the house (a fixer upper) and were looking to move out in the next few months anyway (because who in their right mind would rent a fixer upper, am I right?). For the price of a new system (around $1800), we would just buy one from Home Depot for around $400 and install it ourselves. Again, this isn't a knock to them or their pricing; we just happened to be moving out of the house in a few months and dropping that amount of money for a new system isn't in our best interest. Regardless we were extremely happy with the tech and this company from the top down. The best part was that they didn't charge ANYTHING. There was no service fee, and due to them not being able to repair the unit, they didn't even charge for the hour labor that the tech spent working on the water heater. My girlfriend didn't have cash on hand to tip the tech (I was at work), so I feel bad that we didn't pay for anything at all due to their policy. The tech worked hard and was very knowledgeable, and while I appreciate their policy of not charging a trip charge or service fee since they couldn't fix the water heater, I would have been more than happy to pay for his time spent there. I will say that not charging for those things makes me feel that the company is very trustworthy and that I trust their judgement on it needing to be replaced. I'll absolutely use them in the future, and you should too.

Showed up on time on New Year’s Eve. Guy was nice, told me that heating element went out. Gave me a price of 580$!! Absolutely horrible price. I still paid 199$ for someone to tell me my heating element was out. The tech was super nice, but they’re pricing is horrible

thorough and efficient

The first technician arrived ill-equipped with what he needed to work on the sump pump. He was not familiar with our model of pump, which was a major brand. I ended up providing bucket, hose, towels, etc. He had a hard time trying to figure out how to remove the cover and then spent a lot of time fiddling with things but never actually diassembling anything. He finally left after a $195 bill (which we were able to reduce to $120 using a coupon), but three hours later our backup sump pump was being triggered again, which meant that the main pump was still having issues. The second technician came two days later. His first question was how old our pump was and when I replied 7 years, he told me we just needed to have it replaced. My husband talked to him to give him some suggestions. The technician spent a little time on it and then reiterated that we would need to buy a whole new system and tried to charge me again for his service. I told him the last technician had told me his work would be warrantied. So he back off on that. But I discovered after he left that he hadn't but the lid back in place which meant that our radon pump would not work properly. The new system was going to be over $2000 and if we wanted to try to just replace the float it would be $700. Since we were going out of town the next day, my husband disassembled the pump when he came home that night, took out the float, cleaned it off well, replaced everything, The pump has been working great ever since. Just curious, we priced out the cost of a new float online in the event that we might need to replace it and we could get it for about $60, which meant they would have charged us $640 labor for something my husband, who is not a plumber, could do in 20 minutes. I am very disappointed in this company. I have been them with quite a while with the heating/cooling service and was very happy for the most part. I definitely do not want to use their plumbing services ever again. They are new in taking on the plumbing service and I think it is hurting them overall. I do appreciate talking to the manager finally and his willingness to refund the $120 service charge for the inadequate sump pump work. He was also nice to find out who my favorite technician has been in the past for the heating/cooling and make sure that is who I will be assigned in the future.

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They are very reasonable. They are responsive.

got it right this time

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I would give them an A. It was a small difference in price. They were wanting to sell us a sales contract. You know the regular maintenance plan, and their price was a little bit high. So I got a second price and the second option was a little lower. But it wasn't that much lower. I would give them all A's too. They did a good job the price for this fix was a little lower than I wanted. I just wanted a second opinion. They were the ones that installed it and it had a problem but it was not their fault. The fault was in the factory. They didn't catch it but I don't know if anyone would have caught it. I just needed a second option and someone look at it. Its not fair to downgrade them at all. I would consider using them again. These guys did a good job.

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On Sunday, 2/19/17 a technician from Northern diagnosed a leaking hot water heater. Plans were underway to replace on Monday. On Monday, the technician charged 692.00 less 10% senior discount. We paid $623.00 for a replacement.

They were the ones who put our new furnace in. We would use them again.

They?ve been great! They do for our rental units and everything. We?ve been using them for a while on a consistent basis. We use them constantly. We have a contract with them to do all our units, so it didn?t cost us anything. That didn?t cost us anything at that particular time, because it was routine maintenance. It?s a couple hundred dollars a year, I guess. They were fine. Left work area very clean.