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Founded 2001 • With Angi since June 2002
2905 E 46th St
Indianapolis, IN 46205
Service Provider Response
Mrs. [Member Name Removed], Thank you for giving us the opportunity to make things right by refunding your money for the service at your home. We are happy to hear that you have been satisfied with our heating and cooling services over the years and that you will continue to use us in the future for those. Yes, we are relatively new to the plumbing service and are able to offer those services to our customers due to our acquisition of a 50-year-old plumbing company (Lawrence Plumbing). We have a lot of good and experienced plumbers and have done a great deal of plumbing work for our customers and we do hope that you will give us another chance in the future with your plumbing needs. With that, we are sorry that you did not have a great experience as we did make a mistake and have since learned from it and retrained our technicians. Please feel free to contact me if you have any other concerns or would like to speak further. Thanks, Giianee Czyszczon Service Manager Northern Comfort SystemsService Provider Response
Mr. [Member Name Removed] I am glad that you thought our technician Michael was great. We did install this system 5 years ago for the previous homeowner and I know how frustrating it can be when a part fails after the manufacturers warranty expires. Though our repair options were not the best choice for you, we were able to properly diagnose and confirm the findings at no charge. I did promise you a answer by the end of the week so I chose to email you since I was unable to reach you by phone. Please call us and let us know if you have any other questions. Thank you, Giianee Czyszczon Service ManagerService Provider Response
Mr. [Member Name Removed], We strive to offer excellent service at a fair price. Having a technician accidentally leave your appliances off is inexcusable and we have used that example in our ongoing training to ensure that nothing like that happens again. We do have a 100% Customer Satisfaction Guarantee so we were able to replace your 10 year old Kenmore [Member Information Removed] softener with a new comparable Kenmore unit free of charge. We also want to ensure you that your new Kenmore [Member Information Removed] softener does have a manufacturers warranty, and if you are in need of an extra copy of the warranty form we would be happy to send it to you. Please feel free to call us if you have any questions. Thanks, Giianee Czyszczon Service ManagerService Provider Response
Mr. [Member Name Removed], I am sorry that you did not have the best experience with our service. I have a family and two little girls so I can understand how frustrated you would be hearing that there was a potential hazard in your furnace. Our technician did make a mistake by not removing the insulation from the intake screen and he did not notice tape covering a drain port on the inducer assembly. However I do want to ensure you that this drain port would not be able to leak carbon monoxide as it is under negative pressure. Regardless, we do learn from our mistakes and we take them very seriously which is why we wanted to refund your entire maintenance plan. If you have anymore questions or concerns please feel free to contact me. Thanks, Giianee Czyszczon Service ManagerService Provider Response
[Member Name Removed], We apologize for the delay in getting back to you. Though it is our policy that maintenance plans stay with the home and as they offer many more benefits throughout the year than just two visits. Also in our experience we have found that most people leave the maintenance plan with the new homeowners if they move out of the country. However we do have a 100% Customer Satisfaction Guarantee so we would be happy to issue you a refund for your unused portion of the maintenance plan. Please contact our office with your new address so that we can mail you your refund. Thanks again for being a customer, Giianee Czyszczon Service Manager Northern Comfort SystemsFamily owned and operated since 1946. The Hull family has owned the business for the last 72 years and provides residential and commercial water softening, filtration, drinking water, salt delivery, bottled water and service to most makes and models of water softeners.
Angi Certified
Established in 1961, B & W Plumbing, Heating and Air Conditioning Co., Inc is a family owned and operated business. A full service plumbing and heating company serving Central Indiana, we are located in historic Speedway, Indiana. Our management staff, with years of experience in plumbing, heating and cooling, and systems engineering offers our clients innovative and practical solutions for projects both large and small. Inside our Big Black Trucks is a team of licensed plumbers, registered apprentices and certified heating and air conditioning technicians with the skills to handle even the most complex project. Call 317-243-3581 to find out what is really inside the Big Black Truck!
Angi Certified
PLUMBING, HEATING & COOLING SERVICE & INSTALLATION, EXISTING HOMES,REMODELS, NEW CONSTRUCTION. HIGH EFFICIENCY FURNACES, BOILERS, AIR CONDITIONERS, HEAT PUMPS, PROGRAMMABLE THERMOSTATS, ALL ASPECTS OF DUCT WORK, DRYER VENTS, FLUE LINERS, WATER HEATERS, WATER SOFTENERS, FAUCETS, TOILETS, GARBAGE DISPOSALS, WHOLE HOUSE HUMIDIFIERS & AIR CLEANERS.
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NORTHERN COMFORT SYSTEMS is currently rated 4.8 overall out of 5.
NORTHERN COMFORT SYSTEMS is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
NORTHERN COMFORT SYSTEMS accepts the following forms of payment: Check, Visa, MasterCard, Financing Available, Discover
Yes, NORTHERN COMFORT SYSTEMS offers free project estimates.
Yes, NORTHERN COMFORT SYSTEMS offers eco-friendly accreditations.
Yes, NORTHERN COMFORT SYSTEMS offers a 5% senior discount.
Yes, NORTHERN COMFORT SYSTEMS offers emergency services.
Yes, NORTHERN COMFORT SYSTEMS offers warranties.
NORTHERN COMFORT SYSTEMS offers the following services: PLUMBING, HEATING & COOLING SERVICE & INSTALLATION, EXISTING HOMES,REMODELS, NEW CONSTRUCTION. HIGH EFFICIENCY FURNACES, BOILERS, AIR CONDITIONERS, HEAT PUMPS, PROGRAMMABLE THERMOSTATS, ALL ASPECTS OF DUCT WORK, DRYER VENTS, FLUE LINERS, WATER HEATERS, WATER SOFTENERS, FAUCETS, TOILETS, GARBAGE DISPOSALS, WHOLE HOUSE HUMIDIFIERS & AIR CLEANERS.
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