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Mr Plumber by Metzler & Hallam

Plumbing, Water Heaters, Drain Cleaning,

About us

Mr. Plumber and Williams Comfort Air combine to create the most comprehensive, client-focused home service company in the Indianapolis area. Our process-driven team of experts is connected through a commitment to excellence, and a passion for serving others. We earn trust by educating on options, working in the best interest of every client, and backing up everything we do – in writing. Our goal is to exceed your expectations to provide a true comfort experience that feels right, because you know it’s right.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting

Services we don't offer

Window Air Conditioning Units

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

ask for details

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.61,768 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
8%
3
5%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1501-1525 of 1768 reviews

Kathleen Y.
01/2016
4.0
plumbing
  + -1 more
unknown
Description of Work: Replaced cartridge in shower head and connected a line from the water heater to a drain. Quoted a price of $800.00 to replace a basic level garbage disposal. We declined that service. The company responded quickly, even offered Saturday service. The plumber arrived on time. He even put shoe coverings on to protect our floors. He was polite and professional. It is just too expensive even after we used the $80 coupon we got in the mail. |

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$500

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We know your most important choice is WHO services your plumbing systems. We look forward to serving you in your future needs. Tina Festa - Customer Assurance Manager.

Cassie G.
12/2015
5.0
plumbing, water heater repair, water softeners, home remodeling
  + 2 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We look forward to serving your future plumbing, heating and cooling needs. Tina Festa - Customer Assurance Manager

MAURICE D.
12/2015
5.0
plumbing, septic tank, drain pipe
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,889

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We look forward to serving your future heating, cooling and plumbing needs. Tina Festa - Customer Assurance Manager

Virginia H.
10/2015
1.0
plumbing
  + -1 more
unknown
Description of Work: After repeated calls for 7 weeks with promises of issuing a check or credit on credit card nothing has been done. We have been continually lied |to. Would not trust this company to do what they agreed to do.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$99

Response from Mr Plumber by Metzler & Hallam
We have obviously made a grave error in not getting your refund to you. We sincerely apologize. I left a voicemail on your home phone number to state I have the check sitting at my desk and would like to know if you would like to pick it up or if it is okay to put this in the mail. Please call me to let me know. We hope to one day have the opportunity to continue to earn your trust. Tina Festa - Customer Assurance Manager

Diana C.
10/2015
5.0
drain cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Diana C.
10/2015
5.0
drain cleaning
  + -1 more
unknown
Description of Work: Very good work performed by D.J.!! All of the plumbers we've used in recent years from Mr. Plumber have done extremely good work. This service isn't cheap, but, hey -- it's your HOUSE, and worth the price paid. Don't insult them by nickle-and-diming them. Their prices are set. Guaranteed work, and it's always been done right at our house. The certainty and security is so worth it. Office staff and dispatchers know that they're doing, as well.
Rating CategoryRating out of 5
Yes, I recommend this pro

JOE F.
09/2015
4.0
drain cleaning
  + -1 more
.
Description of Work: Plumbing service.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Natalie R.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They did a fast water heater repair. Being a new home owner, they have had to show me a lot about plumbing and tips and tricks. They are efficient, but never hurried and always nice. Things are fixed the first time.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We know your most important choice is WHO services your plumbing equipment and we appreciate your trust in Mr. Plumber. Tina Festa - Customer Assurance Manager

JAN C.
08/2015
2.0
drain cleaning
  + -1 more
unknown
Description of Work: They have a very deceptive coupon promotion. They capitalize on your vulnerability for needing the drain. I waited three days to have them come out. The plumber that came that said, "You gotta read those coupons really closely." It ended up being $249 instead of the $90 coupon that I saw. I did not appreciate the deceptive advertising.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Mr Plumber by Metzler & Hallam
Mr. Plumber is a company built on trust and customer service. Our $93 or Free Main Line clearing coupon is clearly spelled out stating for main sewer line only. We apologize for the misunderstanding. According to our records, our customer service representative did explain this over the phone as well as stating you could use the free service call coupon for your kitchen sink clog. I do see our plumber did except this coupon. We hope to one day have the opportunity to earn your trust again. Tina Festa - Customer Assurance Manager

Sunni and Dave H.
08/2015
5.0
plumbing
  + -1 more
I was very pleased.
Description of Work: He put in a sump pump.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We know your most important choice is WHO installs your sump pump and we appreciate your trust in Mr. Plumber. Tina Festa - Customer Assurance Manager

Art J.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Bored a new sump pump drain line, joined two sump pump discharge pipes to it, dug a new dry well. |I was impressed with the courtesy, professionalism, and creativity all around. Left the yard in very good condition considering what was done. Kudos to Brock, Jared, and Ryan. Top notch!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post this review. We know your most important choice is WHO replaces your sump pump discharge lines and we appreciate your trust in Mr. Plumber. I have let our dig crews and plumbing managers know of your kudos. We look forward to serving your future plumbing, cooling and heating needs. Tina Festa - Customer Assurance Manager

Stephen J.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced toilets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We look forward to serving your plumbing, cooling and heating needs. Tina Festa - Customer Assurance Manager

James & Glenn L.
07/2015
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Replaced my sewer line by pipe bursting

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post this review. We know your most important choice is WHO installs your new sewer line and we appreciate your trust in Mr. Plumber. With the installation of the new sewer line you, you received a one year heating and cooling maintenance agreement as well as plumbing maintenance agreement. We look forward to serving your future maintenance. Tina Festa - Customer Assurance Manager

Julie C.
07/2015
5.0
plumbing, water heater repair
  + 0 more
.
Description of Work: Full house inspection, water heater flush, replace trap on kitchen sink and washer drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We look forward to serving you in your future plumbing needs. Tina Festa - Customer Assurance Manager

Jennifer M.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced toilet wax ring, added riser, reset toilet, replaced hardware to wall - hardwater scaled, fixed handle on toilet, fixed chain on inside tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post this review. We know your most important choice is WHO services your plumbing systems and we appreciate your trust in Mr. Plumber. Tina Festa - Customer Assurance Manager

VANESSA N.
06/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: Generally poor experience .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mr Plumber by Metzler & Hallam
Mr. Plumber is a company based on trust and customer service. We apologize you feel you had a poor experience with us. I do see we were at your home a few weeks ago for a leak in the ceiling. After finding the leak we quoted to repair. We hope to have the opportunity to once again earn your trust. Tina Festa - Customer Assurance Manager

Ray R.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Toilet was leaking. He came in and tightened up connections. Only charged cost of a service fee when he could have charged much more. Was honest about repairs needed. Did not try to sell me unnecessary repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post this review. We know your most important choice is WHO services your plumbing and we appreciate your trust in Mr. Plumber. Tina Festa - Customer Assurance Manager

JAMES M.
05/2015
5.0
plumbing, water heater repair
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,500

Loraine K.
05/2015
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$250

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post this review. We look forward to serving your future plumbing needs. Tina Festa - Customer Assurance Manager

David W.
04/2015
5.0
plumbing, wells
  + 0 more
unknown
Description of Work: Replaced failed sump pump...they were able to come by within 2-3 hrs of calling them on a Saturday. The technician was very professional and did a good job. I think the price was about $200 higher than I thought it should be, but considering it was a weekend, I couldn't shop around.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Mr Plumber by Metzler & Hallam
Thank you for taking the time to post a review. We work 24 hours a day, 7 days a week for emergencies with no overtime charges. We appreciate you calling us to service your sump pump needs. We look forward to serving you in the future. Tina Festa - Customer Assurance

Kristine E.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Mr Plumber by Metzler & Hallam
Thank you for posting an "A" review. We look forward to serving your future plumbing, cooling and heating needs. Tina Festa - Customer Assurance Manager

Angel W.
04/2015
3.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Overall home plumbing inspection and water heater flush. They were on time and courteous. My father was at the house with the service man. When I got home from work, there was water all over the floor by the water heater. I called and they sent someone back out that night. However, he tightened the spigot but said I would need to replace it because it had become faulty. Mind you, the water heater is flushed annually and was not leaking at all before they flushed it. They wanted $250 to replace the spigot. I declined. It was still leaking so I called them out again. They placed some cap on the inside of the spigot to try to keep it from leaking. Then, even though the first service man had said they water heater was in great condition and working fine, and the 2nd tech said it just needed the spigot replaced for $250, the 3rd technician said we should consider buying a new water heater while it was still 2014...before something changed in them and caused the costs to be much higher. Needless to say, I have not had them back out and my water heater still has a slow leak from the spigot. Trying to perform preventative maintenance on a perfectly working water heater, in order to maintain its performance, I now have a leaky water heater, due to the company I chose to PM it.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$49

Response from Mr Plumber by Metzler & Hallam
Thank you for bringing this to our attention. Mr. Plumber is a company built on trust and customer service. I would be happy to replace the drain valve at no charge since it did leak after we completed the flush. Please call our office to schedule this. I have created a service order stating this will be warranty, at no charge to you. We hope to once again earn your trust. Tina Festa - Customer Assurance Manager

JOE D.
02/2015
5.0
plumbing, drain cleaning
  + 0 more
.
Description of Work: I hired them to clean my drain.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Mr Plumber by Metzler & Hallam
Thank you for posting a review. We look forward to serving your needs in the future. Tina Festa - Customer Assurance Manager

Vipin Y.
02/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Mr Plumber by Metzler & Hallam
Thank you for posting an "A" regarding your service with Mr. Plumber. We look forward to serving your plumbing, heating and cooling needs. Tina Festa - Customer Assurance Manager

Linda C.
01/2015
5.0
plumbing, water heater repair
  + 0 more
.
Description of Work: I bought a deal for a whole house plumbing inspection and water heater flush for $59! That was fine. They worked on our toilet.
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

10640 E 59th St, Indianapolis, IN 46236

https://mrplumberindy.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation,
Heating and Air Conditioning,
Kitchen and Bath Remodeling,
Excavating,
Air Duct Cleaning

FAQ

Mr Plumber by Metzler & Hallam is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Mr Plumber by Metzler & Hallam accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Mr Plumber by Metzler & Hallam offers free project estimates.
Yes, Mr Plumber by Metzler & Hallam offers eco-friendly accreditations.
No, Mr Plumber by Metzler & Hallam does not offer a senior discount.
Yes, Mr Plumber by Metzler & Hallam offers emergency services.
Yes, Mr Plumber by Metzler & Hallam offers warranties.
Mr Plumber by Metzler & Hallam offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Window Air Conditioning Units

Contact information

10640 E 59th St, Indianapolis, IN 46236

https://mrplumberindy.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day