Hope Plumbing, Heating, and Cooling

Their punctuality was great. He came out when he said he was going to be out. Analyzed the problem and it didn't take him long. Made recommendations of what we needed. He came back to check on things after he was done. They were very clean. They kept us informed about everything they were going to do which really helped my wife because she works from home. Very prompt. We've already recommended them too many friends.

They came in and tore out the ceiling of the breakfast nook, and the tiling of the bathroom. The bathroom tile is irreplaceable because it's an older home. They did no plumbing work at all, and they did not even find the leak. They advertised especially in servicing old homes.

Well done, punctual, friendly service.

They came out and said they did not do this. They said they would check to see if they could give me a credit for my Big Deal, but I never heard back from them.

I called Hope Plumbing on June 15 and arranged for service on the 21st. Jonathan arrived right on time. He checked all of the upstairs plumbing and suggested that I do some caulking around the tubs. With that done he cut a hole in the kitchen ceiling and found the source of the leak. He replaced the toilet seal and told me how I could fix the ceiling damage. Jonathan was very knowledgeable and professional. I certainly will use Hope plumbing in the future.

I had discovered some minor flooding in my utility room of my home. Having just dealt with some issues with my 15-year-old water heater, I assumed that was the problem. I went to Angies' List and read all the rave reviews for Hope Plumbing, and saw that they had an online deal for the Rheem ?Energy Star? 50 gallon gas water heater. I called and they were able to send someone out the next day for installation. When the gentlemen arrived, however, due to the configuration of my furnace and AC line, they felt they could not properly install the WH without some major overhaul, so they elected not to do the work then and I opted for a smaller water heater at the same price. Before they left, though, I asked them to check the current water heater for leakage, and they could not find any. We ran some water throughout the house and discovered that the main sewer line was backed up and that was the cause of the minor flooding I had observed previously. Once this problem was discovered, and we agreed upon the price to snake the line, one of the technicians then asked if I still wanted the water heater. Well, I had been impressed with their honesty and work up to this point, and I still went ahead and arranged to purchase the water heater. Someone from Hope then came out later that evening and snaked the line quickly. A couple days later, another group of technicians came to the house to install the water heater. They were actually able to fit the original energy efficient Rheem into the space available (thank you!) without doing any major work with the obstructing AC line. Each time, the representatives were professional and efficient. However, even though I greatly appreciated the work, I would recommend to people that if they have an issue with their main sewer line, it would benefit you to have them come during normal business hours to avoid the overtime costs. I had guests that weekend though and needed the work done immediately, which they more than accommodated. I would absolutely use them again and recommend them to anyone who asked.

The window of service was between 2-5. They kept in contact with me all afternoon letting me know when they woudl be there. I was able to work from home that afternoon so it was no issue. I had gotten a pretty quick appointment so I knew that I would be later in the day. They arrived, friendly, helpful and most of all professional. They worked together to assess issues and help me learn along the way. I had no idea why an old shower was in my basement but they knew. In old Broad Ripple houses, showers were installed so you could shower off after you shoveled coal in your furnace. Did not know that.

I used them a long time ago to do some things for us. I thought it went well and I thought that they were a little bit expensive. They did a good job. They solved the problem and talked through why it was happening. The problem was in the crawl space. I would get an estimate so that I would know what my problem was first, before I used them again.

They did not hook up something correctly. They were supposed to specialize in older homes and I was hoping it would save me some time, but I don't think I would use their service again. They were very nice, on time, and professional. When I called them about the issues, they sent someone back right away.

I called Hope plumbing because my water main in the basement was leaking and I wanted it replaced and the hose faucet outside had leaked and I wanted it replaced. I was really impressed with the customer service I got from my initial experience. It was a Thursday and they sent someone out the next day (Friday) first thing. The gentleman showed up on time, he wasn't feeling well but was a really cool guy. He went down and looked at my basement main and had great news! The water main only needed tightened. So I paid him 100 bucks, and they said they would do the hose faucet on Monday. Fast forward to Monday. A different guy came out to install the hose faucet he too was super nice. He went down and turned off the water main, and installed the new hose. Went back down to turn the water on, and told my water main was leaking but he fixed it. I mentioned that his colleague had just fixed it on Friday, to which he responded that I might need a new water main fitting which would cost $400 or so (technically $500 since I paid the guy the previous Friday to tighten it). Moving forward, the guy mentioned to me that my previous faucet (hose) was sealed with silicone and he had no cement so he was just going to seal it the same way it was before. The previous hose was just fine and was really secure so I agreed. I went out the next and saw that he only sealed the top, and did a half effort job at that... the faucet was literally loose and as soon as I touched it, it separated from the house. And this was well after he mentioned that it would 'set'. So I called Hope plumbing and told them, the guy came out and was super courteous again... and cemented around the faucet and it looked pretty sturdy. he mentioned that it needed to set for 24 hours and that he would come the next day and would drill anchor holes and screw it tight. I just recently realized that he never actually did that. The way I found out was because I hooked up my hose, and pulled it to the back yard and went to turn it on, and realized because he never came out and did what he said he was going to do, the faucet completely broke loose from the cement and is loose. To sum everything up, I had my water main leak fixed...which was not fixed...I had my hose faucet replaced and it was never finished. I wouldn't have minded paying for a brand new water main fitting and having it done right the first time, and in regard to the hose faucet, I shouldn't have to follow up multiple times in order to get something done. I have to follow up with people I manage at work and follow up with Client all day long...the last thing I want to have to do it continually follow up with a company I paid to fix something. Where does that leave me? I'm going to repair the hose faucet seal myself and do it right and have someone else install a new water main fitting. To be fair... I honestly thought the customer service and the professionalism of their people was really good... and in the service industry, that is 3/4 of the battle... unfortunately in regard to the plumbing service, I think I'm a minority because the experience there was poor and everyone else seems to have great experiences.

There weren't any problems. They were there when they were suppose to be. I will be using them again for future needs.

Jonathon did not seal up my radon exhaust system because he "didn't like Silicone". The next day I checked on my basement and it was partially flooded even though I have a battery backup sump pump. I called the company and they said they would send someone out. Before someone arrived, I realized the technician did not install one of the drainage pipes into the sump pump properly. This caused a massive amount of dirty water into my basement damaging my carpet, a wooden computer desk given to me by Bob Knight, and several other items were permanently damaged. I tried for 3 weeks to arrange to talk with the owners. Unfortunately the owners are not available before 8am (M-F) to accommodate my schedule. I finally planned a meeting with Jack but he was unavailable at the scheduled meeting time (10am). He finally contacted me over an hour later making no apology for missing our scheduled meeting. When I complained he wrote "I simply have no idea why you are so angry." He then warned me about contacting Angie's list by writing "I would caution against making hasty decisions".

It was a horribly hot and humid day and they were short-handed but they still showed up on time and did a great job. He was very nice and very knowledgeable.

I had high hopes for hope plumbing since they specialize in older homes, our home is very close to there office, and they drive cool classic trucks. Our Kitchen, Laundry, and sump pump are out of commission due to a clog. I called Hope' emergency line at 6:30am hoping to a schedule an appointment before work. Charlie returned my call just after seven and said he would run into work and see what the schedules looked like this morning and return my call promptly. After an hour and a half I called Charlie, he gave my info to the office. I then called the office and she said everyone is out on runs and seemed pretty disinterested to try to work us into their schedule for a clogged sink. I am trying to be as fair as possible with this review, but really just disappointed. I'm concerned mainly about the sump and the rains tomorrow. I know the sum of a business is not only one person and may try to use them as I have some unique old house issues.

The plumber was very efficient and competent. He was later than expected because he was involved in a large commercial project.

Dedicated service. Finally had to cut into pipe and drill up. Relieved it was not from house to street.

They were prompt and professional. Installed the new drain ring and tested fro leaks. Great job.

Went well timely no issues.

Went well. Did have minor problem with a supply line to ice maker and water dispenser for refrigerator in garage area.

Charlie was very polite, knowledgeable and made quick work of this project.

Relatively easy repair of outside faucet. He had to run off for parts, returned and got the job done promptly. He had vehicle issues and was stalled in the driveway for some time.

.The good news is that the shower head has been installed and is working properly, after 3 visits. The initial installation took about 2 1/2 hours. We were instructed to wait 2 days before using, in order for the adhesive around the tub faucet to "cure." When we did test, we found the following: 1. The tub faucet adhesive -- designed to secure the faucet to the tub -- was simply caulk. Naturally, the faucet immediately detabched, could be pulled an inch away from the tub, and swung about 30 degrees. 2. The backplate of the valve was about 15 degrees off angle. 3. An internal shipping part which restricted the travel of the hot and cold valve had not been removed -- we only had 50% of the travel that we should have had. 4. When the water was on full, with the tub faucet turned on, water came out the shower head. 5. Water flow was restricted for both bath and shower. 6. The hot and cold water control was not installed parallel to the ground -- it pointed down 30 degrees. Overall, we considered this to be a fully unprofessional job, not even competent and untested. I called and left two phone messages regarding the project -- I termed it the worst plumbing job that I'd seen. Email correspondence noted that this was an unprofessional job. We received a follow up call on Monday at 12:30PM which I was unable to take due to a client visit. In a follow up call on Tuesday, I spoke with the president. I said that I thought $475 ($450 with discount) was a high price for the service, but was willing to pay that to develop a relationship with a local vendor. When I suggested a refund -- so that they would be paid at their hourly rate of $105 -- which still was generous for the quality of work -- he interrupted me and stated that this was their standard rate for user supplied shower fixtures. So, my review, which would have been rated differently had some sensitivity been shown, is based on the quality of plumbing work performed at a rate of approximately $200/hour. In spite of the concerns and issues that we'd raised, his response was "Well I could send XXX out to fix things." When addressing the worst plumbing installation in a client's experience, the least that could be offered is another plumber in addition. I insisted on another plumber, which the owner said would cause a problem for him as the original plumber wouldn't see the problem. I said that he could come with another plumber. The earliest they could fit us in their schedule without interfering with existing appointments was 2 days later -- a late afternoon appointment which didn't work in our schedule. We settled on an opening on Friday morning -- 3 days later. Further communication from our house did result in them saying they'd fit us in if they had an opening. On the following day, we did get a visit and were able to address the great bulk of the issues. However, in use, the next day, it was clear that shower head flow was lacking. I measured about 1/2 gallon per minute flow; the US standard is 2.5 gallons per minute -- an 80% reduction. The following morning I called and we were able to schedule a visit for Friday morning. The 2nd plumber returned. We discussed the symptoms. He took off the shower head. It appeared that the head -- which has a plastic inset -- had the threads stripped for the first 1/4" to 3/8" inch. The remains had settled in in front of the filter and obstructed the flow. Once removed, the shower flowed more freely. So, we were done. There were no further charges. But, paying $200/hour for the quality of work delivered initially simply seems well overpriced. PAYMENT AND CUSTOMER SERVICE The original plumber incorrectly transcribed the credit card number we used. So, we received a call for the correct number. We provided that after the AR person had left the office. In our correspondence with the president over the weekend, he said that our credit card hadn't been charged. We checked the online statement and, indeed, it had been. The response that it had been charged didn't receive a reply. I called on Monday and talked with the AR person. She said that she had no knowledge of the account being paid. I asked that she give a message to the president, who was in a meeting, that the bill had been paid. We received no response to either of those messages. When I talked with the new plumber coming to visit, I told him about the situation and wanted to have confirmation from the office that the bill had been paid. He said that wasn't his department. When he visited, I asked him when he left to have the office call me to confirm that the bill had been paid. He said he'd have the AR person contact me. When I called on Thursday to inform the office about the slow flow, I finally received confirmation that the bill had been paid. When payment is in doubt, it would seem the company would be a bit more pro-active about tracking the information down internally and reassuring the customer -- it took 6 days to get closure on this. SUMMARY There is no question that many people have received satisfactory service from Hope Plumbing -- from the many positive reviews here on Angie's list. We didn't. The concern is that Hope charges a premium price but apparently delivers quite variable quality. I would have felt differently if they had billed us at their hourly rate for the project -- given the quality of the initial visit. A further concern is their pricing. Plumbers are moving towards flat rate pricing -- one fixed price for a project which typically includes travel to and from the work site. The industry standard is that if multiple projects are done, one is performed at the fixed price, the rest at the hourly rate. But, Hope doesn't follow this approach. Instead, they provide the fixed price for each project -- basically including transportation to and from for each project. So, if you choose to use them, always get a quote on all projects so that you're not surprised by the final bill. For these reasons, I will not patronize Hope Plumbing in the future. IN RESPONSE TO PROVIDER RESPONSE As for Provider points #1, #2, #3 -- these were never in question and are either explicit or implicit in my description. Point #4 is pretty typical of the communication we received from Hope. Our emails were respectful, but pointed. To describe the original installation as "unprofessional" was not an insult, simply an accurate description, if not generous. To encourage a quick response from the provider after this kind of an installation, rather than hearing "we'll fit you in our schedule at our convenience" is not uncalled for. I honestly don't think that Mr. Hope's calling us "vindictive" was appropriate or professional. When customers are upset, it seems a better strategy is to find out what the problem is and remedy that as soon as possible, rather than blaming them for problems that you created. As may be clear from our description above, the service provider seemed at times diffident, tone deaf and unresponsive to the issues that were raised. If your work with Hope is satisfactory, then you're in good shape. However, if you have significant problems with your installation, you may see a different face of Hope.

The tub is aobut 75 years old--the plumber told us that to replace the drain mechanism they would have to saw off and redo a large section of iron pipe below the tub, which would be fairly expensive. As we don't use the tub as a bathtub, we opted for a simple overflow plate for about half the price. The plumber was very nice, did a good job, and was very patient with our friendly and inquisitive cat. He was careful to prevent the cat's attempts to crawl inside the access area. Our only complaint is that the plumber is a smoker, and though of course he didn't smoke in the house, the smell was all over his clothes and thus in the house. We have allergies, so after he left we had to open several windows and run fans to clear the air. Perhaps the business could subsidize smoking cessation aids for its employees.

very professional, clean. Great price and very prompt.

Went well start to finish. Shower fixture and valves were 85 years old. Recommended not trying to fix. No parts available and could not guarantee results. Decided to replace everything. Roger cut out old plumbing and replaced everything. New fixture had retro look and fit in perfectly. New water heater and new plumbing work well no leaks.