Homesense Heating and Cooling

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It was an Angie's List Big Deal that I purchased. It went fine. They were here pretty quickly. They did not replace the filter which I thought they would, but after further analysis, it is a very old furnace so maybe that's why they didn't do it. There were no extra charges. He was good, he was professional, and did a good job.

Homesense has been incredibly helpful both times I have used their services. The first time they installed a new heat pump. The price was great. Everyone at Homesense was nice, courteous, and helpful. More recently I had them inspect the system to make sure everything was working well. This process was as painless as could be, and again, I thought the price was fair. I also had them take a look at repairing some duct work in my attic while they were here. Of the three companies that I had quote me, Homesense was the only one that took the time to figure out I didn't need the repairs at all because they duct work was from an old solar heating system that had been in the house years before. Their knowledge and thoroughness saved me about $1000. I would HIGHLY recommend this company to anyone needing HVAC services. The only negative was that the installation of the heat pump took about a day longer than expected, but things like that happen. The work quality and overall experience were outstanding.

We bought a last chance $79.99 coupon for furnaces and tune up and installation of a new carbon monoxide detector from Homesense Heating and Cooling. That went well. They came pretty shortly after we got the certificate. They only charge us $75. It was a good and thorough furnace inspection and they were able to give us good information about what was going on with the furnace and with the carbon monoxide detector it was a little confusing because we have an entirely electric house so at first I thought about that two of do we really need a carbon monoxide detector but is still not a bad idea so we did mount it.

Our air conditioning stopped working and they were able to come out the same day and fix it. Very professional, nice, would definately call again.

I used Homesense Heating and Cooling

Homesense Heating and Cooling replaced my neighbor's AC Unit last spring, and they were very happy with their service. So I called Homesense, as well as a few other companies, when my furnace went out. Homesense arrived on time, and gave me a free estimate for replacing my furnace, as well as an explainaton of the problems and options. Brad Odom was my rep, and was very easy to work with and took great care of me and my home. He explained the options to me in a way I understood, and even as a single woman, I feel very confident in the furnace we chose, and it was within my budget! Brad also gave me great maintenance tips for my furnace and air conditioning unit, and urged me to call if I had any questions. Brad was very competitively priced, worked with my hectic schedule, and left my home clean and tidy. I highly suggest working with Homesense Heating and Cooling for ALL your AC or heating/ furnace issues.

reccommend these folks to every one. The Tecs arrived on time and were very personable and professional. The tec did the fall service on my heating system. He explained all of the checks snd the parameters of the key points he was looking for and recorded all the results to the system record. Once again. very pleased with this service..

I was well satisified with the maintenance check performed by Doug and agreed with his findings. He was thorough and knowledgable and I appreciated his honesty in assessing the situation.

The service itself went well the tech arived on schedule . He did the service inspection and made his recommendations He did not have the parts required for the work. After some back and forth on the cost we rescheduled. He arrived on time again and completed the service. I guess it was done properly because the system works well.

After the purchase of the Big Deal, I received a call to schedule, it was very timely after purchase and professional. The scheduler agreed to have the service tech call me 30 minutes prior to his arrival to ensure I was back from an appointment. The service tech called as promised and arrive shortly thereafter. The service tech was well groomed, polite and professional. He got to work right away and was able to complete the job within a very reasonable span of time. He was also very good at providing consultative services about options for heating/cooling a room which is not currently heated/cooled by our exisiting HVAC system. The service tech said that I would receive an email copy of the service report and the receipt. I received those items and a quote for a new system for our unheated room. I was very pleased to have Homesense provide the services. I would use them again and recommend them to anyone.

We contacted Homesense Heating and Cooliing on Tuesday afternoon, Feb. 5th, 2012 to schedule the installation of a humidifier on our home furnace. On Thursday afternoon Brian Schutt, the owner of the company, and a technician arrived right on time. They installed the unit, tested it and gave me detailed instructions on how to use it. They were prompt, professional and very courteous. A great company!!

I contacted Homesense and they had someone come out that afternoon. The technician checked several things related to the central air conditioning unit and had the problem resolved in less than an hour. The price was reasonable and the service was great.

They did a very good job. It was a very good experience and they did exactly what they said they would do. We would hire them again.

Technician was on time and explained what he did and why the blower needed cleaning and the cost.

My husband and I bought a foreclosure that had been uninhabited for the better part of a year so naturally, we wanted all of the major appliances to be inspected and serviced. We moved in in October 2011. HomeSense was suggested by a colleague of our realtor. They were able to come to our home in the same week. When technician came to my home, he was wearing a t-shirt and a pair of jeans. He was not wearing any form of ID and he did not even identify himself. His truck did not have a company logo on it either. He came in, did what I thought he was supposed to be doing (cleaning and inspecting my furnace). He told me that my gas valve was not filling up to capacity and that it would need to be replaced sooner rather than later. I did not question his evaluation. Since we purchased a foreclosure, we also purchased the home-owner's warranty that would pay to fix any major problems with the house within a year of purchase. I told the technician that we would be giving them a call and let them decide who would be fixing the furnace. At this point, I spoke to the owner, Brian, personally on the telephone. I let him know we would be going through the warranty to get the furnace fixed. I also spoke to him about the lack of professionalism that his technician displayed on arriving at my home. He apologized and assured me that was not their policy and that he would speak to the technician regarding the matter. Being satisfied with this and my service experience up to this point, I thanked him and told him I would be scheduling an appointment to service the HVAC when the time came. Later that week, the home warranty sent their own team to evaluate the furnace. The technician that did the inspection told me the gas valve did not need to be replaced. It was not filling up to capacity because that is how it had been programmed. To fill up to capacity would cause the furnace to overheat and potentially cause a fire. Imagine my surprise to not only receive a conflicting report, but to also be told that everything is working as it should be. I contacted the owner of HomeSense again, via email, who spoke to the technician that visited my home. He backed up his technician (which I can't fault him for), and his response was this: "From what I discussed with my technician, he was certainly not trying to have you repair something that wasn't broken, he was trying to prepare you for a potential expense that you might see this winter. Keep in mind that the other company inspected the system after our technician had cleaned and calibrated the gas pressure. When a given part might break is not an exact science, but based upon how the gas valve was working when he first inspected, he believed it to be a potential issue. As we discussed, it is certainly not our policy to push a customer toward something that does not need to be done."I was quite unhappy with this response. There was no apology and I was never offered a refund. At this point, I was just done and decided that $50 wasn't worth the fight. Now, flash forward to December. On New Year's Eve, our furnace stopped blowing out hot air. I almost started to feel bad and considered that maybe that technician was right after all. Once again we called the home warranty company who dispatched their team. They found that the reason the furnace stopped working was because the sensors inside were completely covered by a thick film of dust. Once he cleaned that up, the furnace worked just fine. And guess, what else...he said the gas valve was working just fine.I am quite frustrated with this company because had I not had a home warranty who dispatched their own team for their own evaluation, and listened to the recommendation of the HomeSense technician, I would have been out a lot of money to replace a part that was working perfectly fine. They actually did cost me a lot of extra money just to find out that there is nothing wrong with my furnace. Then I had to pay for someone to come out on a holiday to clean my furnace when it should have been done 2 months prior by the HomeSense technician. I'm not saying don't use this company, I'm just saying use them at your own risk.

The serviceman was very professional and very helpful, seemed to be familiar with our unit. It took two trips to get the matter taken care of but all seems to be fine. We would recommend this company.

I called Homesense around 5:15 pm because my AC wasn't working. It appeared to be a power issue, but I wasn't sure. The technicians were at my house in less than an hour and had the problem fixed (they needed to replace the power switch on the main unit). They also stayed for an extra 45 minutes to perform my spring time maintenance that I had scheduled for next Monday. Finding an HVAC company that is responsive, affordable, and professional is not easy. I would put Homesense's phone number in your cell phone and call them if you ever have an issue around your HVAC unit.

They were timely in getting back to us in returning our calls and scheduling the work. They were professional and friendly. They did good work.

Very thorough and professional. Great value! I would recommend to others.

I DO NOT recommend this company for HAVC service. They quote a low ball price then do everthing they can up to and including trying to sell an complete new funance just to make a sale. No credibilty whatsoever at this company!

I received a call from my property manager for a rental I own on Friday April 22nd, she stated the furnace went out and the tenant needed to get heat as quickly as possible. This posed a problem because it was late in the day on a Friday and the supply shop for furnaces would be closed on Saturday for the Easter weekend. I called Brian at Homesense, he immediately got to work on securing the furnace unit and made it happen. This is pretty amazing because he only had a couple hours to secure the unit and get it installed, not to mention he was out making calls when I called him so he had to make it all happen on the fly. Everything was completed without a hitch and the tenant, and I, were able to enjoy the Holiday.

Brian Schutt is the owner and he will deal with you directly to get your unit taken care of ASAP. The technician he sent out was named Mike and he was absolutely amazing. Told me he was not a fan of some things that he felt technicians and HVAC owners sell to you that are not necessary for your unit to run properly, both AC and heat. Our appt was for 9:00 am and Mike ran our door bell at 8:45 am. He also knew the name of our brand new daughter before he walked in the door, just blew me away. I am sure Brian must have told him since we traded emails about it before we came over, but the personal attention to detail was incredible. If you live in central Indiana and would like an affordable and trustworthy HVAC company, you should call Brian Schutt, the Owner of Homesense, they will take great care of you.