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Broad Ripple Service Experts

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

In the heat of summer or cold of winter – especially in Indianapolis – AC and Furnace repairs are probably the last thing you want to be thinking about. But that won’t stop it from happening. But it’s your lucky day… Broad Ripple Heating Service Experts Heating & Air Conditioning is dedicated to performing expert quality AC and Furnace repair, maintenance and installation throughout Indianapolis. The last thing we want is for you to be stuck in an uncomfortable home during the hottest days of summer or coldest days of winter. Regardless of the time of day, our experts will have you basking in the comfort of your repaired AC or Furnace in no time. We’re so sure of our workmanship that we guarantee it in writing for one full year. Our 100% Satisfaction Guarantee firmly documents our commitment to upholding the highest level of HVAC service in in the industry. In fact, Broad Ripple Heating Service Experts repairs, sells and installs more air conditioners and furnaces than any other HVAC company in all of North America. More people trust us with their home comfort, so you know your home will be back to normal quickly. 35 employees. No subs. Charges flat rate. No travel charges with a membership. Charges a diagnostic fee. Ask about Angie's List discount. Award winning. Additional DBAs - Service Experts LLC, Broad Ripple Heating & Air Conditioning, Broad Ripple Heating Service Experts LLC, Service Experts of Indiana LLC, Service Experts of Indianapolis, Sylvester's Service Experts, Village Plumbing Service Experts. Additional phones - (317) 253-8300, (813) 645-6220, (888) 432-8266, (317) 781-2580. Additional websites - www.broadrippleheating.com, www.serviceexperts.com, www.villageplumbingweb.com, www.serviceexpertsofindy.com, www.sylvesters-serviceexperts.com, customercare@serviceexperts.com. Additional contact name - General Manager, Richard Everhart. Locally Operated.

Business highlights

59 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing services Furnace, Air Conditioner, Heat Pump, Boiler, Geothermal Sales, Repair, & Installation Air Duct Cleaning, Blown in Attic Insulation & Indoor Air Quality Products.

Services we don't offer

Heavy Industrial

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,374 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
8%
3
3%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 876-900 of 2374 reviews

Michael B.
08/2008
5.0
plumbing
  + -1 more
After just a few minutes on the phone, he figured out what we had done wrong and told us how to correct it ourselves. He could have easily come out and charged us a lot for 2 minutes work, but he didn't. We were really impressed. We'll definitely call this company first next time.
Description of Work: We had tried to replace a kitchen faucet ourselves, and we couldn't get it to work. We called at 4:50 pm on the Friday before Labor Day and asked for a service call. There was a plumber available, and he called us back to learn the nature of the problem. We were fully prepared to spend up to $200 to have him come out on short notice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Todd K.
08/2008
4.0
heating & air conditioning/hvac
  + -1 more
We called and they were able to come out that night to determine what the air conditioning problem was. Because they came out late Friday night they weren't able to order the part needed until Monday. They let us know it might take a couple of days, but once it came they got it installed right away. The only concern was that my wife had some questions for the gentleman, but was still unclear after he left because he gave short responses.
Description of Work: They came and replaced a part to the air conditioner. We also pay a yearly fee to have them come twice a year to do service maintenance on the heater and air conditioner.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,100

Response from Broad Ripple Service Experts
CALL ME DIRECT AND I'LL DO MY BEST TO ANSWER ANY QUESTIONS, LARRY

GRAHAM M.
08/2008
5.0
drain cleaning
  + -1 more
I called the company about a clogged drain and they said they could be at my house in less than two hours. We weren't available to meet them until later in the afternoon, so they worked with our schedule and still came out for same day service. The service man was very knowledgeable, giving us tips to avoid clogging the drain again (it's a very old house with old plumbing) and then suggesting ways to stop a small leak in the basement.
Description of Work: They came out cleared a clogged drain and gave advice about a leaky pipe in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

Kamieka R.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are great..After several times of returning for the same thing, they leave equipment to prevent us from needing them out as much. They are prompt and quick to respond. They do great job at a more than reasonable price.
Description of Work: My dog constantly chews through the wires. So they should know us on a first name basis by now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANKS SO MUCH FOR THE NICE WORDS, LARRY

FRANK Y.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were extremely professional. They were here when they said they would be. They were clean and they made the process easy. The quality of their work is excellent.
Description of Work: They replaced our whole entire heating and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANKS FOR THE BUSINESS, LARRY

SUSAN F.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are very clean and never leave a mess. They are very good on telling us what needs to be done and explaining all of the details to us. I would recommend them to others. They do a great job.
Description of Work: They take care of all the maintenance on our furnace and air conditioning. We have a contract with them.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANK YOU FOR THE COMMENTS,LARRY

Jeremy S.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are decent overall. The only bad thing is that you don't get the same technician every time so there is no history. It feels like you are starting with a new company every time. But they have been really responsive and have done a good job getting her on time.
Description of Work: They replaced my air conditioner and then my heater at different times.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANKS FOR THE THOUGHTS....WE'LL TAKE ALL INTO CONSIDERATION, LARRY

MICHAEL H.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They came right away when I called. It only took them one hour to get to my house after the phone call. They did very high quality work. They cleaned up all their mess when they were done.
Description of Work: Broad Ripple heating and A/C came out and fixed some outlets for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
WE APPRECIATE THE BUSINESS, LARRY

Rachel L.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They have done several jobs for us. This job went great. When they come out to the house they come on time, and they are very thorough and give us options. They will be putting in a new furnace for us later in the year.
Description of Work: They came to my home and replaced a part in the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANK YOU FOR THE BUSINESS, LARRY

TAMARA H.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
He was very nice and professional and he was very prompt for his appointment. He did not scold me for not changing my filter more frequently, which I appreciated. The price indicated is for two visits, twice a year.
Description of Work: It was a general maintenance service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

ROBERT N.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
The come on time. The are professional. They clean up after themselves. When I called they where easy to make an appointment. Although I had to wait a week for an appointment. They are good but because we bought our unit from another company I would have to use the other company. But I would recommend this company very much.
Description of Work: They have done some annual cleaning for us and minor repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$60

Response from Broad Ripple Service Experts
THANK YOU FOR THE KIND WORDS, LARRY

BEVERLY K.
08/2008
4.0
heating & air conditioning/hvac
  + -1 more
I have used them twice and overall I am happy with them. I also plan to use them for service tune ups. I thought he was quite thorough and professional.
Description of Work: They came to my home and replaced the thermostat because the air conditioner was not working.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Broad Ripple Service Experts
THANK YOU FOR THE OPPORTUNITY TO WORK WITH YOU. I ASSURE YOU QUALITY SERVICE IN THE FUTURE, LARRY.

Shannon I.
08/2008
5.0
plumbing
  + -1 more
This was the first time I had used their services. It went really well. Several people came in and out, but it was not very disruptive at all. The guy was really nice and insisted on cleaning up after himself.
Description of Work: They provided me with an assessment for gas leaks and other plumbing projects. They put together an estimate for me and then completed the work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

ALAN L.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
It was very positive from the consultant I order the furnace from to the guys who put it in. Overall, their promptness was very good. They were very business like and it certainly looked like they knew what they were doing. I would use them again.
Description of Work: They came to my home and replaced my entire furnace and air conditioning unit both inside and outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

ELEANOR R M.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
I have bought two furnaces from them and lived in this house for 57 years. We have used them a long time because they are nice to deal with. They still do good work.
Description of Work: I have a service contract with the company. They check my furnace and air conditioner for me once a year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Broad Ripple Service Experts
THANKS FOR THE MANY YEARS OF BUSINESS...WE REALLY APPRECIATE IT. LET'S GO FOR ANOTHER FIFTY! LARRY

KAREN L.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
We have a pre paid package and service contract with them, that saves us a little bit of money with them. It has been a very positive experience, they show up on time and there is continuity with the staff which is good because they know my system. They are good with scheduling and come when they say that they will. We have used them for about 20 years.
Description of Work: They come out and do the routine maintenance on our heating and a/c.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANKS FOR THE 20 YEARS OF SERVICE! I'VE SEEN YOUR NAME GO THROUGH HERE FOR A LONG TIME. WE APPRECIATE IT, LARRY.

Richard T.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
As a property manager I need somebody that I can cont on, that is courteous, that knows what they are doing, and that will bill me. They do a good job.
Description of Work: They do most all of my repairs and maintenance contracts.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
HEY, I'M GLAD WE ARE ABLE TO HELP...CALL US ANYTIME, THANKS A LOT, LARRY

DeLynn B.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were very good! They show up when they are scheduled to, they have very personable employees, they are very honest and they don't try and sell you something you don't need.
Description of Work: They replaced my furnance and they come out and do checkups for no cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Broad Ripple Service Experts
HI, I KNOW YOU'LL ENJOY YOUR NEW FURNACE FOR MANY YEARS. COMFORT AND ECONOMY. THANKS FOR THE BUSINESS, LARRY.

Jeff B.
08/2008
4.0
air duct cleaning
  + -1 more
The 2 tech's came in and asked me to show them around the house and point out the vents, and to inspect the furnace and ductwork. They described to me what they would be doing. I had to leave the house for the day after that, but when I came home from work 8 hrs later, the job was done. And yes, I removed a vent cover to inspect a sampling of the work, and it was clean. They cleaned everything up before they left. When they inspected the furnace, which was just recently installed new, they pointed out a minor flaw with the (competitor's) installation. I appreciated that, as I will have the competitor come out to take care of it.
Description of Work: Had air ducts cleaned for the first time in the homes 35 years.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$575

Response from Broad Ripple Service Experts
THANKS FOR THE DUCT CLEANING BUSINESS. YOU AND YOUR HOME WILL BENEFIT FROM IT, LARRY.

BETTY M.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
We have used them for years now. They are very fast. When you call, you can expect that they will show up that same day.
Description of Work: They perform yearly maintenance on our HVAC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
HELLO, WE REALLY APPRECIATE THE MANY YEARS OF BUSINESS. CALL US ANYTIME, WE'LL BE HERE, LARRY.

Lylene M.
08/2008
5.0
water heater repair
  + -1 more
They are very professional we had them install a furnace after all this was done. They were very punctual. They were fair priced. I will definitely use them in the future.
Description of Work: They adjusted the valve setting so we could have hot water.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Broad Ripple Service Experts
HI,THANK YOU FOR USING US FOR YOUR COMFORT NEEDS. CALL ANYTIME YOU NEED SOME HELP, LARRY.

ROBERT AND MAUREEN L.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional. They were on time. The price was reasonable. I was very happy with their service. I will continue to use them in the future.
Description of Work: They replaced the filter on both my air conditioners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Broad Ripple Service Experts
THANKS FOR THE CONTINUED BUSINESS. WE APPRECIATE IT, LARRY.

KIM & GENE V.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
We have been using their services for about three years. They do a fine job and have never had any issues. They come when they say they will and do not leave a mess behind. They use foot guards around the inside of the house.
Description of Work: We have a yearly service agreement with them to maintain our heating and A/C units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Broad Ripple Service Experts
HI, I WANTED TO THANK YOU FOR THE BUSINESS. IF WE BE OF FURTHER HELP GIVE US A CALL, LARRY.

PAT C.
08/2008
5.0
water heater repair
  + -1 more
My husband called and made an appointment and they called back the same day with a date and time they could come out. We were very pleased with their work. The gentleman who did the work was pleasant and easy to work with.
Description of Work: One of the elements was out in our water heater, so they replaced it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

JILL H.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
I have been using their services for about five years. They are polite and professional but I think they are a little expensive. I have been satisfied with the work.
Description of Work: They tuned everything up and checked everything out in our heating and a/c units.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Broad Ripple Service Experts
HI, THANKS FOR STICKING WITH US THROUGH THE YEARS. WE APPRECIATE IT. WE'RE DOING OUR BEST ON PRICING IN SPITE OF CRAZY FUEL AND COMMODITY COSTS. FEEL FREE TO CALL ME WHENEVER THERE IS A CONCERN, LARRY.

Contact information

8227 Northwest Blvd Ste 300, Indianapolis, IN 46278

https://www.BroadRippleHeating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
PC19900028
Trade License Locale
IN
Trade License Authority
Indiana
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Wells and Pumps,
Natural Gas Lines,
Appliance Repair,
Sewer Cleaning,
Electrical,
Dryer Vent Cleaning,
Septic Systems

FAQ

Broad Ripple Service Experts is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Broad Ripple Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Broad Ripple Service Experts offers free project estimates.
No, Broad Ripple Service Experts does not offer eco-friendly accreditations.
No, Broad Ripple Service Experts does not offer a senior discount.
Yes, Broad Ripple Service Experts offers emergency services.
No, Broad Ripple Service Experts does not offer warranties.
Broad Ripple Service Experts offers the following services: Plumbing services Furnace, Air Conditioner, Heat Pump, Boiler, Geothermal Sales, Repair, & Installation Air Duct Cleaning, Blown in Attic Insulation & Indoor Air Quality Products.
Heavy Industrial

Contact information

8227 Northwest Blvd Ste 300, Indianapolis, IN 46278

https://www.BroadRippleHeating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day