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Broad Ripple Service Experts

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

In the heat of summer or cold of winter – especially in Indianapolis – AC and Furnace repairs are probably the last thing you want to be thinking about. But that won’t stop it from happening. But it’s your lucky day… Broad Ripple Heating Service Experts Heating & Air Conditioning is dedicated to performing expert quality AC and Furnace repair, maintenance and installation throughout Indianapolis. The last thing we want is for you to be stuck in an uncomfortable home during the hottest days of summer or coldest days of winter. Regardless of the time of day, our experts will have you basking in the comfort of your repaired AC or Furnace in no time. We’re so sure of our workmanship that we guarantee it in writing for one full year. Our 100% Satisfaction Guarantee firmly documents our commitment to upholding the highest level of HVAC service in in the industry. In fact, Broad Ripple Heating Service Experts repairs, sells and installs more air conditioners and furnaces than any other HVAC company in all of North America. More people trust us with their home comfort, so you know your home will be back to normal quickly. 35 employees. No subs. Charges flat rate. No travel charges with a membership. Charges a diagnostic fee. Ask about Angie's List discount. Award winning. Additional DBAs - Service Experts LLC, Broad Ripple Heating & Air Conditioning, Broad Ripple Heating Service Experts LLC, Service Experts of Indiana LLC, Service Experts of Indianapolis, Sylvester's Service Experts, Village Plumbing Service Experts. Additional phones - (317) 253-8300, (813) 645-6220, (888) 432-8266, (317) 781-2580. Additional websites - www.broadrippleheating.com, www.serviceexperts.com, www.villageplumbingweb.com, www.serviceexpertsofindy.com, www.sylvesters-serviceexperts.com, customercare@serviceexperts.com. Additional contact name - General Manager, Richard Everhart. Locally Operated.

Business highlights

59 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing services Furnace, Air Conditioner, Heat Pump, Boiler, Geothermal Sales, Repair, & Installation Air Duct Cleaning, Blown in Attic Insulation & Indoor Air Quality Products.

Services we don't offer

Heavy Industrial

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.62,374 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
8%
3
3%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 851-875 of 2374 reviews

ROBERT W.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
I have been using their service for a while while now. We have a service contract with them.They are always on time and do a good job. They are very thorough.
Description of Work: They came out to the house and did some preventive maintenance on the heating cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Broad Ripple Service Experts
THANKS FOR TAKING THE TIME TO DROP A LINE. LARRY

TRAVIS L.
09/2008
5.0
plumbing
  + -1 more
I liked everything. They gave me a set time. The plumber went over everything with me. He was very efficient and got the work done. He did the whole section. He was very professional and got the job done quick. He was honest and fair.
Description of Work: They came out to the house and replaced some copper pipes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Terry L.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are a very trustworthy company. They give good estimates. They also give good recommendations on how to fix different problems and handle certain situations.
Description of Work: I have a two year contract with Broad Ripple. Last time they did work was for a routine maintenance check on my heating unit to make sure everything was running smoothly and correctly before I use it this winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$295

Response from Broad Ripple Service Experts
THANKS FOR THE GOOD WORD, WE APPRECIATE IT. LARRY

RONALD G.
09/2008
1.0
heating & air conditioning/hvac
  + -1 more
I called another company as a result. This other company was very professional with me and I will use them for all my additional work.
Description of Work: They were very rude to me on the phone and said that they would only do work if I was there to pay them immediately when they were finished. I was going to have my accountant send them a check as I do with every other company and she refused.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


STEVE M.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They came out a few times, they was not able to find a manual so they downloaded one for me, sent it to my home and gave a copy to the repair guy who came out and corrected a few settings. It ended up costing me nothing, they found out it was still under warranty and dealt with all of that.
Description of Work: Furnace was not working correctly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANKS FOR THE COMMENTS STEVE...I'M PLEASED IT ALL WORKED OUT. LARRY

BUD & MARTHA W.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
My experience with them was well. They were very prompt, very polite, and they were very quick. You always think it's a little more expensive than it should be, but we were pleased. They were very in to trying the cheaper option and it has worked.
Description of Work: We have a 14 year old heat pump that was low on freon. They were hoping there was a tiny leak.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
I'M GLAD THE HEAT PUMP FIX WORKED...CALL WITH ANY OTHER ISSUES, LARRY

JERROLD J.
09/2008
5.0
drain cleaning
  + -1 more
I called Village Plumbing at about 2:30PM and asked to have a service representative come to my home to unclog drain lines. The representative arrived at about 3:30PM (They initially indicated sometime between 5 and 8 PM) and was done with the work by about 4:30PM. He brought floor mats to cover our floor covering during his work and had all the tools necessary to complete the job. The representative was quite professional in his approach to the problem and allowed me to describe it in detail. It was necessary to clean two sinks because an upstairs and downstairs sink both feed the same line from the sinks to a lift station sump, and the snake from the lower sink wouldn't pass the joint where the two lines intersected. After cleaning, there was good flow from each of the sinks to the sump.
Description of Work: Cleaned drain lines from two sinks, kitchen sink on main floor, and bar sink in basement to lift station pit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

JANET G.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
I would recommend them in the future.
Description of Work: They installed a new furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Broad Ripple Service Experts
THANKS FOR THE BUSINESS THROUGHOUT THE YEARS, WE APPRECIATE IT! LARRY

LARRY & CATHY M.
09/2008
5.0
plumbing
  + -1 more
The contractor did a really good job, the price was high but understandable.
Description of Work: They extended a water faucet from the sun room to outside the home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

ETHEL M.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are pretty good. They are punctual. I will continue to use them in the future.
Description of Work: I call them when I have a problem. They service my furnace and air conditioning. I don't have a contract with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
THANK YOU FOR THE BUSINESS, WE APPRECIATE IT. LARRY

JACK AND SALLY C.
09/2008
5.0
plumbing
  + -1 more
They are very professional. They are very clean, courteous, capable and intelligent. I had confidence in him and his work. I would use them again.
Description of Work: They fixed a couple of toilets.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEPHAN Z.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
Called BR heating to set up annual check. Was offered an appt. that day, but scheduled for 1 week later. They called when the tech was on the way. David was very friendly and efficient and completed the service in less than an hour. The biggest shock to me was the increase in price of $40 from last year! BR Heating installed our system in 2000 and we have always used them for service as they have been reliable and reasonable. However, that price jump, no discount for long time customers or Angie's List members, may have me at least doing price comparisons the next time I need a routine furnace check.
Description of Work: Performed annual furnace and heat pump check, replaced humidifier filter.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Response from Broad Ripple Service Experts
I APPRECIATE THE COMMENTS, SORRY FOR THE STICKER SHOCK. WE DO OFFER AN ANGIES LIST DISCOUNT, CALL ME AND I'LL MAKE SURE YOU GET IT. LARRY

ROBERT S.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are wonderful. They are professional and knowledgeable. They are easy to work with and polite. They clean up after themselves. I would highly recommend them.
Description of Work: They service my air conditioning and heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
I APPRECIATE THE KIND WORDS, THANKS A LOT. LARRY

WENDY D.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
The experience went very well. They were very professional and the work was done very nicely. Everything seems to be going well with it. I would recommend them to other people.
Description of Work: They have come out many times. We have a service contract with them and they come out in the Spring and Fall to service our air conditioner. They have replaced the air conditioner and humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$695

Response from Broad Ripple Service Experts
THANK YOU FOR THE COMMENTS. LARRY

SUSAN A M.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
I have used their services before. They are always on time and are pleasant. They are very reliable and responsive. They come on time and clean up after themselves. I live alone and it is important to me to feel comfortable with them in my house and I do with this company and that is important.
Description of Work: They installed a new heating and air conditioning system plus a ultra violet light and a big filter for high efficiency.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Broad Ripple Service Experts
WE APPRECIATE YOUR BUSINESS...THANK YOU, LARRY

ROSELYN K.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
I have been doing business with them for about 30 years. Everything has gone very smoothly. I would not think of using anyone else. I have never had a problem with this company whatsoever.
Description of Work: I have a multi-year service contract with them, they come in the Spring and the Fall to check out my heating and air conditioning system to make sure everything is working properly. They do whatever has to be done, such as cleaning and replacing filters, or oiling parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Broad Ripple Service Experts
THANKS FOR THE MANY YEARS OF BUSINESS...I REALLY APPRECIATE IT, LARRY

Benton M.
09/2008
5.0
water heater repair
  + -1 more
They where professional, made the appointment and were on time. They cleaned the area they worked on nicely. They were fair in their price.
Description of Work: They removed the old water heater and replaced it with a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

JILL & DON G.
09/2008
1.0
plumbing
  + -1 more
I call got an appointment. The plumber came and fixed a dripping Delta faucet. I was expecting a charge of say 100 or 150 dollars. Instead we got a bill for $238 and with a 25 dollar coupon, the charge was $213. I call the company to complain about the cost. The service manager was supposed to get back to me last Monday Sept 8. He never called back and my attempts to talk to him have been unsuccessful. I will never call this company due to the service charge.
Description of Work: The overall service was fine. The issue was the cost of the service which was far too expensive.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$213

Karen B.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They are always on time, and they are very nice, and reliable. I have a contract, so if anything happens to my furnace or a/c unit, I am first on their list.
Description of Work: They do our yearly maintenance on our furnace and A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maureen S.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They come twice a year to do the servicing. I can pay in advance for a slight discount, and then they call to remind me about the servicing appointment and come and do the work.
Description of Work: They serviced my air conditioning and heating units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Broad Ripple Service Experts
WE APPRECIATE THE BUSINESS, LARRY

Richard T.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
He was very prompt and did not see any problems that were caused by poorly unit maintenance. But did concur that the compressor was shot. We are going to use them for a maintenance plan.
Description of Work: They installed a new a heating and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Response from Broad Ripple Service Experts
THANKS FOR WORKING WITH US, LARRY

LINDA & JERRY T.
09/2008
5.0
plumbing
  + -1 more
It has been very good. It's usually more than one guy that comes out. I would give them an A, they are excellent. Their price seems high but I think all the others are about the same.
Description of Work: They do our plumbing and also work on our A/C if it's needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KAREN P.
09/2008
5.0
plumbing
  + -1 more
Was told upfront what work was to be done and the cost.Work lasted about an hour. I was pleased with the repair. Price paid was price quoted.
Description of Work: Drain pipe and trap replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

KRYSI L.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. They came out once to try and fix the old AC unit. After a few hours it wasn't working. I called them back and they came out again and gave me an estimate on a new unit. They worked around my schedule to get the work done and were very professional. It only took them about half a day to install everything.
Description of Work: They installed a new furnace and heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Broad Ripple Service Experts
I SURE APPRECIATE THE KIND WORDS, LARRY

CAROLE F.
09/2008
5.0
plumbing
  + -1 more
The plumber was very precise and professional. He took 2 trips, because he had to order the replacement faucet. He measured to make sure he knew where the leak was coming from. He cleaned up after himself. I was very pleased with the service. I have used them before and have always been happy with their service.
Description of Work: They located a leak - water was coming from my bathroom upstairs to the ceiling in the TV room. I thought it was the toilet, but it turned out to be the bathtub. He also installed a new faucet for the bathtub.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Contact information

8227 Northwest Blvd Ste 300, Indianapolis, IN 46278

https://www.BroadRippleHeating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
PC19900028
Trade License Locale
IN
Trade License Authority
Indiana
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Wells and Pumps,
Natural Gas Lines,
Appliance Repair,
Sewer Cleaning,
Electrical,
Dryer Vent Cleaning,
Septic Systems

FAQ

Broad Ripple Service Experts is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Broad Ripple Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Broad Ripple Service Experts offers free project estimates.
No, Broad Ripple Service Experts does not offer eco-friendly accreditations.
No, Broad Ripple Service Experts does not offer a senior discount.
Yes, Broad Ripple Service Experts offers emergency services.
No, Broad Ripple Service Experts does not offer warranties.
Broad Ripple Service Experts offers the following services: Plumbing services Furnace, Air Conditioner, Heat Pump, Boiler, Geothermal Sales, Repair, & Installation Air Duct Cleaning, Blown in Attic Insulation & Indoor Air Quality Products.
Heavy Industrial

Contact information

8227 Northwest Blvd Ste 300, Indianapolis, IN 46278

https://www.BroadRippleHeating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day