Broad Ripple Service Experts

PROFESSIONAL, REASONABLE PRICING, DID A GOOD JOB, HAVE USED THEM FOR 2 YEARS

FIXED ONE PROBLEM BUT THERE WAS A SEVERE GAS LEAK AND THEY COULDNT FIND IT. ANOTHER COMPANY CAME OUT AND WAS ABLE TO FIND AND FIX THE PROBLEM RIGHT AWAY.

I AM UNLUCKY ENOUGH TO HAVE TWO FURNACES AND GET NO PRICE BREAK FOR HAVING ONE SERVICE CALL THAT CAN DO TWO JOBS WITH ONLY ONE ROUND OF TRANSPORTATION.

THEY ARE BASED IN ANDERSON SO MAY ONLY BE AVAILABLE IN NOBLESVILLE AND THE FAR NE SIDE, BUT HAVE ALWAYS BEEN EXCELLENT.

CAME ON THE WRONG DAY. I WASN''T HOME AND HAD TO RESCHEDULE. THEY ARRANGED, THEN, TO DO THE WORK THE NEXT DAY. TECHNICIAN WAS VERY GOOD AT EXPLAINING WHAT HAD TO BE DONE. HOWEVER, HE LEFT SOME DIRTY PARTS BEHIND ON THE FLOOR.

REMOVE OLD FURNACE AND DID NOT CLEAN UP, INCORRECTLY WIRED THE AC AND WOULDNT FIX IT, INCORRECTLY INSTALLED THE HUMIDIFIER, WHICH RUNS CONSTANTLY. WILL NEED TO USE ANOTHER COMPANY TO CORRECT THESE ISSUES. WOULD NOT USE THIS COMPANY AGAIN.

THESE GUYS ARE GREAT. INITIALLY, AN ESTIMATE WAS PROVIDED AFTER INSPECTION BY A SALES REPRESENTATIVE. HE PROVIDED AN ERUDITE AND REASONABLE ESTIMATE FOR THE JOB. THINGS GOT COMPLICATED WHEN THE TECHNICIANS ARRIVED (ON TIME, ON SCHEDULE, AND VERY PROFESSIONAL) AS THE ORIGINAL PLAN FOR INSTALLATION APPEARED TO BE UNWORKABLE. THE INSTALLERS WORKED WITH ME IN DEVISING A NEW, ALBEIT HIGHLY COMPLICATED, PLAN FOR INSTALLATION. IT TOOK AT LEAST TWICE AS LONG AS PLANNED AND REQUIRED SPECIAL PARTS TO BE MADE AT THE MAIN OFFICE. HOWEVER, THESE GUYS PROVIDED SERVICE WITH A LAUGH AND A SMILE AND DID AN EXCELLENT JOB IN THE FACE OF INCONVENIENCE AND ADVERSITY. THEIR INSTALLATION WAS IMPECCABLE AND COSMETICALLY SOUND. AND THEY WOULDN''T LEAVE UNTIL THEY CLEANED UP, EVEN AFTER I OFFERED TO. ON TOP OF ALL THAT, THE COMPANY HELD FAST TO ITS ORIGINAL INSTALLATION ESTIMATE, WHICH I''M SURE WAS AT MOST A THIRD OF WHAT COULD HAVE BEEN ACTUAL COST. OVERALL, THEY ARE A VERY PROFESSIONAL COMPANY.

THEY QUOTED ONLY HIGH END EQUIPMENT. THIS MAKES THEIR QUOTE FOR NEW EQUIPMENT MUCH HIGHER THAN OTHER QUOTES THAT WE HAVE. THEY DIDN'T OFFER LOWER PRICED EQUIPMENT.

ALWAYS VERY PROMPT, AND SALESMAN WAS VERY CURTIOUS AND DOESNT PRESSURE YOU TO BUY THINGS

NEIGHBOR HIT HEATING & AC UNIT WITH CAR, AND NEEDED TO HAVE UNIT REPLACED THROUGH INSURANCE COMPANY. DEALT WITH THE OWNER, LARRY, AND DID ALL THE ESTIMATES HIMSELF. ALSO HELPED MEMBERS WITH DUCT WORK REPAIR IN THE BATHROOM

THERE WAS A MIX-UP ON THE SCHEDULE ON MY PART AND THEY WERE WONDERFUL ABOUT RESCHEDULING ME QUICKLY. VERY, VERY GOOD SERVICE HISTORY!

COMPETITIVE PRICE. FINISHED THE JOB QUICKLY AND LEFT NO MESS FOR ME TO CLEAN UP - HOORAY!

THEY WERE ABLE TO COME OUT THE NEXT DAY TO FIX THE A/C. THERE IS A LEAK AND I FELT LIKE I HAD TO PULL TEETH TO GET HIM TO DISCUSS OPTIONS AND POSSIBLE ESTIMATES FOR A NEW A/C.

DISCUSSED WITH MEMBERS ABOUT THE LIFESPAN OF A/C UNIT, AND GAVE TIPS ON HOW TO HELP NURSE IT UNTIL THEY CAN REPLACE THE UNIT

CALLED MANY PLACES IN TOWN AND TOLD THE WAITING LIST WAS TWO-THREE DAYS. AS AN EXPECTANT MOTHER I WAS NOT COMFORTABLE AT ALL. THIS COMPANY COULD SEND SOMEONE IN LESS THAN 24 HOURS. TECHNICIAN WAS PLANNING TO COME OUT NEXT DAY BUT CALLED THE SAME EVENING AND SAID HE COULD MAKE THE STOP. HE WORKED FOR 2 1/2 HOURS CHECKING/CLEANING AND MAKING SURE ALL THINGS WERE WORKING. WE SOON HAD COLD AIR! ALSO, SINCE THEY CHARGE A FLAT RATE FOR SERVICE FEE WHETHER IT BE 20 MIN. OR THREE HOURS, IT WAS GREAT THAT HE WORKED TO DO THE JOB IN FULL. OUR REFRIGERANT WAS LOW, BUT PART OF OUR COST INCLUDED THE YEARLY SERVICE CONTRACT THAT WE SIGNED UP FOR TO HAVE THINGS CHECKED OUT IN THE FALL AGAIN AS WELL AS A NEW NON-DISPOSABLE FILTER. THE SERVICE FEE-79.00 (UNLIMITED/NO OVERTIME) REFRIGERANT-63.00 PER POUND YEARLY CONTRACT-120.00 (THIS BROUGHT OUR SERVICE FOR THE DAY TO 59.00 AND OUR REFRIGERANT TO 54.00 PER POUND) NON-DISPOSABLE FILTER-41.00

WAITING OVER 1.5 MONTHS TO GET A REGULAR SERVICE APPOINTMENT IS RIDICULOUS AND IS COMPOUNDED BY THEIR FAILURE TO SHOW UP AS SCHEDULED. I DID NOT CANCEL THE APPT. AND THEY DID NOTHING TO RECTIFY THE SITUATION. HORRIBLE SERVICE.

IF THERE WAS SOMETHING BETTER THAN 'EXELLENT' FOR THEM WE'D RATE THEM THAT WAY. VERY PROFESSIONAL AND CLEAN - WE NEVER KNEW THEY'D BEEN THERE.

THEY TOLD HER TO PICK A TIME A TIME THAT WAS CONVENIENT & THEY WOULD COME OUT.

EXCELLENT, CLEAN, THOROUGH, TOOK GREAT PAINS TO COVER THINGS, ON TIME, QUIET & POLITE.

HAS USED THIS COMPANY FOR YEARS. VERY PLEASED WITH THEIR SERVICE. HIGHLY RECOMMEND.

ASKED THE AMOUNT TO ADD HUMIDIFIER AND WAS TOLD 150.00, A PREVIOUS COMPANY BID 399.00, SO I REPEATED THE AMOUNT OF 150.00 BACK TO REP. TWICE. HE SAID THAT WAS CORRECT. AFTER I CALLED BACK TO SCHEDULE THE JOB, THE REP SAID THE BID WAS 450.00, AND CLAIMED THIS WAS HIS ORIGINAL BID.

VERY PROFESSIONAL. EVERYONE FROM THE LADIES WHO ANSWER THE PHONE TO THE INSPECTOR WHO FOLLOWED UP ON THE JOB WERE VERY NICE

THE FELLOW WHO CAME GAVE ME ADVISE ON REPLACING THE FURNACE FILTER AND SOME GENERAL INFO THAT NO ONE ELSE EVER DID.

WE WERE ABSOLUTELY PLEASED WITH THE PROMPT, PROFESSIONAL SERVICE. ERIC, IN PARTICULAR, WAS VERY HELPFUL AND PROVIDED SOME GREAT MAINTENANCE TIPS AFTER HE FIXED OUR FURNACE TO HELP US SAVE MONEY IN THE FUTURE.

THEIR EMPLOYEES ARE VERY DEDICATED.