Broad Ripple Service Experts

VERY RELIABLE. EXTREMELY SATISFIED.

HAVE BEEN WITH THEM FOR 3 YEARS. VERY, VERY GOOD.

I CALLED BROAD RIPPLE HEATING AND COOLING IN MARCH ABOUT ADDING CENTRAL AIR CONDITIONING. A SALESMAN NAMED ED KITTLE CAME OUT TO MY HOUSE TO DO AN ESTIMATE. I EXPLAINED WHAT I NEEDED, SHOWED HIM AROUND THE WHOLE HOUSE, ETC. HE LEFT SAYING HE WOULD SEND AN ESTIMATE. HE NEVER TALKED TO ME ABOUT SEER RATINGS, WHAT TONNAGE I NEEDED, DID NOT MEASURE THE HOUSE (WHICH IS ABSOLUTELY NECESSARY TO SIZE THE SYSTEM PROPERLY), DID NOT GO IN THE CRAWL SPACE WHERE ALL THE DUCTWORK IS, AND BASICALLY ACTED LIKE HE DIDN''T WANT TO BE THERE. A FEW DAYS LATER I GOT BY MAIL A QUOTE FOR AN UNDER-POWERED, 10 SEER, NON-PURON AC SYSTEM, WHICH IS EXACTLY THE OPPOSITE OF WHAT I WANTED. THIS WAS A COMPLETE WASTE OF TIME.

THEY REALLY DID A GREAT JOB! THEY WERENT THE LOWEST BID, BUT NOT THE HIGHEST, AND WERE BY FAR THE MOST PROFESSIONAL. I WAS VERY IMPRESSED WITH THE WORKMANSHIP AND PROFESSIONALISM.

GREAT SERVICE...THE OWNER IS VERY PERSONABLE AND RESPONSIVE

THEY WERE SUPPOSED TO BE HERE BETWEEN 8:00 AND 10:00 AM BUT THEY NEVER CALLED AND DID NOT SHOW UP UNTIL AFTER WE CALLED SEVERAL TIMES AND THAT WAS AFTER 10:30

USED FOR OVER 10 YEARS. GREAT COMPANY.

VERY GOOD ABOUT FOLLOW UP. THEIR SERVICE IS A GOOD DEAL. I WOULD DEFINITELY RECOMMEND.

THEY ADVISED THAT PARTS MAY BE UNDER WARRANTY/THAT SUGGESTION SAVED THEM A LOT OF MONEY. VERY CLEAN ,PROMPT PROFESSIONAL.

SERVICE MAN WAS HELPFUL AND I SIGNED UP FOR THEIR YEARLY MAINTENANCE AGREEMENT BECAUSE I WAS SO HAPPY WITH THEIR WORK.

THEY WERE VERY PROFESSIONAL AND HELPFUL IN EXPLAINING WHAT WE NEEDED. ALSO CONSIDERED OUR SITUATION DESPITE IT BEING VERY LATE ON A FRIDAY AND WITHOUT HEAT. THEY WERE ABLE TO INSTALL ON A SATURDAY WITHOUT ADDED COST.

MEMBER VERY HAPPY WITH PRICE.SHOWED UP 1 1/2 AFTER HE CALLED. WOULD USE THEM AGAIN.

THEY EVEN CALLED US OVER THE WEEKEND TO VERIFY OUR MONDAY APPOINTMENT. THEY WENT ABOVE AND BEYOND TO MAKE SURE OUR WARRANTY WOULD COVER THE JOB. THEY WERE EXCELLENT IN SCHEDULING AND THEY ALSO GOT THE WORK DONE QUICKLY. THEY WERE VERY PERSONABLE. I WOULD USE THEM AGAIN!

I WAS REALLY IMPRESSED BY THE FACT THAT THE REPAIRMAN WENT OUT OF HIS WAY TO ACQUIRE A PART FOR MY FURNACE SO THAT I WOULDN''T HAVE TO WAIT SEVERAL MORE DAYS TO HAVE IT REPAIRED.

THEY ARE A VERY REPUTABLE COMPANY AND I ALSO HAD THEM INSTALL MY NEW SYSTEM. I WOULD RECOMMEND THEM!

QUICK, CLEANED UP, DID FOLLOW UP CHECKING, COULDNT HAVE ASKED FOR ANYTHING BETTER

FUNNY, KNOWLEDGEABLE, AND VERY PROFESSIONAL. WE NEVER HAVE ANY RESERVATION ABOUT CALLING THIS COMPANY FOR WORK.

THEIR WORK IS VERY GOOD; WORKERS ARE VERY PERSONABLE AND FRIENDLY

THEY WERE TIMELY AND PROFESSIONAL.. CUSTOMER WOULD USE AGAIN. THEY WERE HONEST AND DID AN EXCELLENT JOB

THE TECHNICIAN WHO PERFORMED THE WORK WAS VERY NICE AND KNOWLEDGEABLE. HE EXPLAINED THE THE REASON MY FURNACE WAS NOT WORKING PROPERLY (IT WOULD COME ON, LIGHT THE PILOT, AND THEN SHUT OFF 5 TIMES BEFORE THE BLOWER STARTED WORKING) WAS BECAUSE THE FLAME SENSOR WAS DIRTY AND CLOGGED UP. HE ALSO SAID THAT THE PREVIOUS COMPANY WHO CLEANED AND SERVICED MY FURNACE LAST YEAR SHOULD HAVE DONE THAT.

ARRANGED FOR SERVICE CALL MON 12/10 8AM-10AM. AT 10AM NOTHING HEARD, CALLED, INFORMED TECH EN ROUTE, ETA 10-15 MIN. ARRIVED 10:20. I TOOK OFF WORK TO BE THERE, IF I DON''T WORK I DON''T GET PAID. WHY DID THEY COMMIT TO SERVICE WINDOW AND FAIL TO MEET COMMITMENT? IF TECH DELAYED AT EARLIER CALL, WHY WAS I NOT CALLED, ADVISED OF LATE ARRIVAL? TECH VISIT TILL 11:15, THAT PART FINE.

MY FURNACE KEPT GOING OUT AND THEY WOULD COME OUT ON A SATURDAY OR A SUNDAY AT NO EXTRA CHARGE. ONE COLD WEEKEND DAY I HAD TO CALL THE OWNER AT HOME BECAUSE THEY HAD NO REPAIRMEN WORKING THAT DAY THAT WERE FAMILIAR WITH OIL FURNACES. HE WASNT THERE WHEN I CALLED, BUT HE CALLED ME RIGHT BACK AND CAME OUT RIGHT AWAY. THEY STAND BY THEIR WORK.

WE HAD A NUMBER OF COMPANIES COME OUT TO GIVE US QUOTES AND THIS COMPANY WAS THE BEST PRICED AND, WE FELT, THE MOST HONEST ABOUT OUR TRUE NEEDS. WE HAVE BEEN HAPPY WITH THEY SYSTEM WE PURCHASED. THEY WERE NOT HIGH-PRESSURE SALES LIKE SOME OF THE OTHER COMPANIES.

THE TECH WHO CAME NOTICED THAT THE SYSTEM WAS MAKING A FUNNY SOUND. THEN THEY HAD ANOTHER COME OUT TO CONFIRM IT AND IT TURNED THAT THE MOTOR WAS BAD. THE PART WAS STILL UNDER WARRANTY, BUT THE LABOR WAS NOT, BUT THEY STILL DID NOT CHARGE ME SINCE WE BOUGHT IT LESS THAN A YEAR AGO.

THEY PROMISED TO SHOW UP AND EVERYTIME CALLED TO PUSH IT BACK. WORK WAS NEVER PERFORMED.