Broad Ripple Service Experts

SIGNED UP IN THE SPRING FOR SPRING AND FALL SERVICE - WHEN APPOINTMENT IN FALL CAME I TOOK TIME OFF WORK FROM 1PM - 5:30PM. THEY DID NOT SHOW. I CANCELLED THE APPOINTMENT - THEY NEVER CALLED BACK. I CALLED THREE TIMES BEFORE CANCELING. I WILL NOT USE THEM AGAIN.

HE COULDN''T HAVE BEEN NICER AND GAVE GOOD INFORMATION. BROUGHT A RUBBER MAT TO USE SO HE DIDN''T GET ANYTHING DIRTY AND HE MOVED SLOWLY AROUND OUR 4 DOGS, INCLUDING AN OLDER ONE AND A YOUNG ONE WHO CAN BE SKITTISH WITH STRANGERS. HE WAS AN HOUR LATE FOR THE 9 A.M. APPOINTMENT, BUT I WAS HOME FOR THE DAY -- AND MANY SERVICE PROVIDERS JUST GIVE WINDOWS OF TIME FOR APPOINTMENTS. IT WASN''T AN INCONVENIENCE. I FORGOT ABOUT THE COUPON. HE REMINDED ME WHEN I ASKED IF THERE WAS A DISCOUNT, AND EVEN THOUGH I COULDN''T FIND IT IN THE MAY NEWSLETTER (AND IT''S IN THERE), HE GAVE ME THE DISCOUNT.

WE CALLED THEM AFTER HOURS, THEY RESPONDED IN AROUND 45 MINUTES. THEY TOLD US WHEN THEYD BE THERE AND WERE PROMPT IN THEIR ARRIVAL

I EXPECTED BETTER SERVICE GIVEN THE HIGH ANGIES''S LIST RANKING BUT THEY WERE PRETTY MEDIOCRE OVERALL.

THEY TRIED EVERYTHING UNDER THE SUN TO SAVE MY OLD FURNACE. I WILL NOT GO TO ANYBODY ELSE EVER AGAIN!!! THEY ARE JUST NICE PEOPLE, THEY LEFT EVERYTHING REALLY CLEAN.

ANYTIME I HAVE HAD A PROBLEM, THEY ARE GOOD ABOUT COMING BACK AND NOT CHARGING AN ADDITIONAL SERVICE FEE. I HAVE USED THEM FOR YEARS. THEY HAVE NEXT DAY FURNACE INSTALLATION. THEY REMIND YOU ABOUT MAINTENANCE CALLS.

SAID THEY WERE GOING TO BE THERE A CERTAIN DAY WITH A FOUR HOUR LE WAY, CALLED RUNNING BEHIND BUT DID NOT CALL HER TO LET HER KNOW UNTIL SHE CALLED THEM. THEY RESCHEDULE FOR ANOTHER DAY. WOULD HAVE BEEN NICE IF THEY HAD CALLED HER INSTEAD OF HER CALLING THEM.

I DID NOT KNOW THE TECH WOULD START A VERY LOUD AIR COMPRESSOR AT 8:30AM ON SATURDAY MORNING IN FRONT OF MY HOUSE - I HAD TO APOLOGIZE TO MY NEIGHBORS. NO ONE COULD TELL ME WHAT CHEMICALS WERE IN THE SANITIZING SOLUTION - I THOUGHT THAT WAS A BIT UNPROFESSIONAL (I HAD THEM DO IT ANYWAY). THE TECH WAS GREAT - EVEN REPAIRED A SMALL SECTION OF MY RETURN DUCT AND CLEANED UP MOST OF THE MESS LEFT OVER AFTER THEM - AND THEY WORK ON SATURDAYS.

THE SALES PERSON EXPLAINED EVERYTHING VERY WELL.

I USE THEM ALL THE TIME - WHEN EVER I NEED THEIR SERVICE.

I PURCHASED THE SINK FROM THEM AND IS INCLUDED IN THE PRICE.

WHEN HEAT PUMP REQUIRED AN EXPENSIVE NEW PART (PER A BRHC TECHNICIAN), I ASKED OWNER LARRY HOWALD TO COME OUT AND ESTIMATE FULL REPLACEMENT OF BOTH FURNACE AND HEAT PUMP. TIMELY FOR APPOINTMENT, VERY COURTEOUS AND OFFERED CHOICES WITHOUT OVERSELLING. WORK WAS SCHEDULED ONE DAY AFTER I CALLED TO PLACE ORDER AND COMPLETED EFFICIENTLY, CLEANLY AND PROFESSIONALLY.

WE HAVE A YEAR LONG SERVICE CONTRACT WITH THEM. THEY NEVER SEND RENEWAL NOTICES, AND YOU HAVE TO CONTACT THEM TO GET THEM TO MAKE A SERVICE CALL.

OUR FURNACE BROKE DOWN AND THEY WERE OUT THE SAME NIGHT WITHIN THE HOUR AND THEY SAID WE NEEDED A NEW FURNACE THEY WERE OUT THE NEXT DAY TO INSTALL THE FURNACE!!

PROFESSIONAL, COURTEOUS, PROMPT (CAME OUT THE NEXT DAY TO INSTALL NEW FURNACE), WOULD USE THEM AGAIN DEFINITELY.

HAD A PROBLEM WITH OFFICE STAFF. WOMAN IN SERVICE DEPT., DID NOT WANT TO HONOR $10 HONOR ROLL WITHOUT COUPON. I HAD TO TEAR THE WHOLE PAGE OUT OF BOOK TO SEND WITH TECHNICIAN.

MY FURNACE STOPPED BEATING AND I CALLED AT 7:00AM AND THEY CAME OUT BY 8:30 OR 9:00AM, IDENTIFIED THE PROBLEM AND REPLACED THE PART!

FOUR MEN CAME AND DID THE JOB IN ONE DAY, AS PROMISED. THEY WERE PROFESSIONAL AND POLITE, ESPECIALLY THE FOREMAN, TIM. WHAT WAS REALLY AMAZING WAS THE FACT THEY TOTALLY CLEANED UP AFTER THEMSELVES INCLUDING MOPPING THE BASEMENT STAIRS TWICE! THE THE CONCLUSION, THEY EXPLAINED WHAT THE NEW APPARATUS, WHAT THEY HAD DONE, MAINTENANCE, AND HOW TO PROGRAM THE NEW THERMOSTAT.

HE WAS NOT SATISFIED WITH THE RESULT INITIALLY, SO HE REWORKED IT FOR SAME ESTIMATE OF $100. THE SHOWER IS WORKING BETTER THAN IT DID ORIGINALLY. ALL OF THIS, AND ON A SNOWY SATURDAY MORNING SO I DID NOT NEED TO TAKE TIME OFF OF WORK. WHILE THERE, HE ALSO NOTICED A PROBLEM WITH MY WELL PRESSURE TANK THAT I HAD FORGOTTEN STARTED TO HAVE PROBLEMS. GAVE ME AN ESTIMATE, AND I CONTRACTED THEM TO DO THE WORK THE FOLLOWING WEEK FOR $475. THIS COMPANY IS ASSOCIATED WITH BROAD RIPPLE HEATING AND COOLING WHICH IS ALSO A GREAT SERVICE COMPANY.

CAME OUT AT TOP SPEED SINCE I WAS PREGNANT DURING A HOT SUMMER HOLIDAY WHEN THE AC WENT OUT. CONTINUALLY IMPRESSIVE SERVICE.

OUR HOUSE WAS ALREADY PLUMBED FOR GAS JUST NOT HOOKED UP AND INSTALL THE VENTING WHERE THERE HAD NOT BEEN ANY. IT WAS AN OPPORTUNITY TO MAKE SOME BIG CHANGES OR JUST A QUICK FIX. THEY WERE MOST HELPFUL AND INFORMATIVE GUIDING US TO CONCLUSION.

THEY ARE VERY PUNCTUAL, PROFESSIONAL, AND THEY DO GREAT WORK. THEY ARE VERY FRIENDLY AND EASY TO WORK WITH.

BROAD RIPPLE HEATING AND AIR HAS MORE EXPENSIVE PRICES, BUT YOU PAY FOR GOOD SERVICE AND GOOD EQUIPMENT. THEY WERE VERY NICE AND HELPFUL WITH ALL OF OUR CONCERNS AND QUESTIONS AND ALSO VERY PROMPT ABOUT GETTING SOMEONE OUT TO START THE INSTALLATION IMMEDIATELY.

THEY CREDITED THE SERVICE CALL FROM THE PREVIOUS WEEK. THEY WORKED US IN QUICKLY AS WE WERE STARTING TO GET FUMES IN THE HOUSE.

I RECOMMEND THE COMPANY. I HAD A PROBLEM WITH THE THERMOSTAT, WHICH WASNT REPLACED AT THE TIME MY NEW FURNACE WAS INSTALLED. I WASNT GETTING HEAT AND THEY CAME OUT AND INSTALLED A NEW THERMOSTAT.