Broad Ripple Service Experts

THIS WAS INCLUDED IN OUR PURCHASE CONTRACT A FEW YEARS AGO. THE TIME FOR RECEIVING THIS FREE SERVICE HAD EXPIRED, BUT THEY CALLED TO REMIND US WE HAD NOT TAKEN ADVANTAGE OF THE FREE SERVICING AND ASKED IF WE'D LIKE TO SCHEDULE IT.

THEY DID A FINE JOB, WE WERE PLEASED. WE USED THEM BEFORE AND WE WILL USE THEM AGAIN.

VERY PROFESSIONAL, GOOD COMMUNICATORS, WOULD HIRE THEM AGAIN IN A SECOND.

USED THEM BEFORE AND WE WILL CONTINUE TO USE THEM AGAIN. THEY OFFER A "DOUBLE DATE" SPECIAL WHERE YOU PAY FOR SERVICE AND THEN THEY WILL COME BACK IN EITHER SPRING OR FALL FOR A SECOND SERVICE CALL FOR FREE.

THEY HAVE BEEN OUT TWO TIMES NOW TO FIX THE SAME PROBLEM. IT'S STILL NOT FIXED.

BEST SERVICE PEOPLE I HAVE EVER HAD.

WHEN THE PLUMBER SAW THAT OUR FAUCET SIMPLY NEEDED CLEANING, HE DID THAT. HE TOLD US THAT HE COULD NOT FIX THE GARBAGE DISPOSAL, AND DID NOT CHARGE FOR THE VISIT! HE WAS POLITE AND I WOULD CERTAINLY CALL THIS SERVICE AGAIN!

I HAD MY HOME INSPECTED PRIOR TO SALE AND FOUND THE VENT ON THE GAS WATER HEATER WAS NOT FUNCTIONING PROPERLY. THEY HAD TO DRILL INTO THE CHIMNEY, RAISE TO VENT PIPE AND CONNECT IT TO THE FLUE LINER. IT WAS A TEDIOUS JOB BUT WELL DONE. THE ORIGINAL PLUMBER CALLED HIS BOSS WHO FINISHED THE JOB. HE ALSO REPAIRED TWO GAS LEAKS. I WAS PLEASED THAT THE ORIGINAL PLUMBER KNEW ENOUGH TO ASK FOR HELP. SINCE THEN I HAVE USED THEM AGAIN TO REPLACE A KITCHEN FAUCET AND DISPOSAL.

WHEN THEY GOT THERE, THEY SAID THERE IS NO PROBLEM AND THEY WROTE IT DOWN AND SIGNED THEIR NAME TO IT AND DIDN'T CHARGE US.

OVERALL, BROAD RIPPLE WAS GREAT TO WORK WITH. THE EXPERIENCE OF THE INSTALLATION CREW WAS GOOD AND WAS WILLING TO DO WHATEVER IT TOOK TO ENSURE CUSTOMER SATISFACTION. I RECOMMEND BROAD RIPPLE HEATING & AC FOR ANY ISSUES YOU MAY HAVE WITH YOUR EXISTING HVAC SYSTEM.

A REPLACEMENT WAS CONSIDERED AN 'INSTALL' NOT A SERVICE CALL. THEREFORE THE COUPON WAS NOT APPLICABLE.

THE WAY HE ANSWERED THE PHONE AND GAVE A FREE ESTIMATE WAS VERY PROFESSIONAL. I WAS ABLE TO USE A COUPON WITH ANGIE'S LIST.

THE FURNACE IS OLD. THEY CAME OUT AND FIXED IT TWICE THIS WINTER. THE FIRST TIME IT WENT OUT, I WAS CHARGED A SERVICE FEE. THEY CAME OUT A SECOND TIME THIS WINTER (WHEN IT WENT OUT AGAIN) AND DIDN'T CHARGE ME. IT WORKED CONTINUOUSLY THEREAFTER, FOR THE ENTIRE WINTER.

I CALLED THEM LATER AND REQUESTED THEY PUT IN A FLUE LINER. THE FLUE COULD NOT BE INSTALLED BUT THE PRICE AT THE END STILL INCLUDED THE FLUE LINER EVEN THOUGH IT WAS NOT INSTALLED. I FELT THE MANAGEMENT WAS NOT SUPERVISING THE JOB TO MAKE SURE THEY DID THE WORK THE RIGHT WAY. WHEN I GOT THE BILL IT WAS $3195 WHEN IT SHOULD HAVE BEEN $2638. THEY TRIED TO CHARGE ME FOR JUST ATTEMPTING TO INSTALL THE FLUE LINER. THIS IS NOT A COMPANY THAT YOU CAN JUST LET LOOSE AND NOT SUPERVISE. I HAD TO BE AROUND AND CHECK THE WORK THROUGHOUT THE ENTIRE PROCESS. THEY STARTED THE JOB ON TUESDAY AND THEN LEFT TO GO DO ANOTHER JOB. MANAGEMENT DID NOT SCHEDULE THE CREW, SUPERVISE THE CREW AND WHEN THE BILL CAME THEY TRIED TO CHARGE ME MORE THAN THEY SHOULD HAVE. THEY DID NOT SCHEDULE THEM PROPERLY, THEY HAD THEM SCHEDULED AT MY PLACE AND AT ANOTHER PLACE ON THE SAME DAY!

I USED HIM ON TWO OF MY HOMES. I HAVE A SERVICE CONTRACT WITH THEM. HE GAVE ME HIS NAME AND NUMBER IF I EVER HAVE TO CALL HIM BACK. HE TOOK HIS HIS TIME AND DID A GOOD JOB.

VERY DISAPPOINTED THAT ALMOST NEW, EXPENSIVE UNIT FAILED. PROBLEMS GETTING RESPONSE AFTER INITIAL CALL. CALLED FRI. FOR APPOINTMENT SAT. NO RESPONSE SAT., EVEN AFTER 3 CALLS. CALLED AGAIN MONDAY AND THEY CAME FAIRLY QUICKLY, BUT HAD TO LEAVE AGAIN TO GET PART I WAS TOLD HE'D HAVE WITH HIM. REPAIR WENT WELL. CONSIDERING ALMOST NEW UNIT AND THE DELAYS, HOPED FOR 'NO CHARGE'. THEY WERE RELUCTANT AT FIRST, BUT SERVICE MANAGER AGREED TO WAIVE ALL CHARGES. I WAS TEMPTED TO ANSWER 'NO' TO USING THEM AGAIN, BUT AFTER READING TYPICAL EVALUATIONS OF OTHER COMPANIES, THEY ALL SEEM TO HAVE GOOD AND BAD DAYS.

EXCELLENT QUALITY, PRICE IS FOR CONTRACT. GAVE AN ESTIMATE ON PROBLEM WITH A/C AND DECIDED NOT TO TAKE CARE OF IT NOW. CONSISTENTLY GOOD AND DO NOT RUSH TO GET IN AND OUT. ANSWERED ALL MY QUESTIONS AND EXPLAINED EVERYTHING THOROUGHLY.

THE COST IS FOR 2 VISITS PER YEAR (SERVICE CONTRACT). THEY ARE PUNCTUAL AND THEY DO A GOOD JOB. THEY ARE HONEST WITH ME AND I REALLY LIKE USING THEM.

THEY ARE VERY DEPENDABLE. IF THEY ARE GOING TO BE LATE, THEY CALL TO LET YOU KNOW.

THEY TESTED FOR MOISTURE IN THE AIR, FREON LEAKS, ETC WITH VARIOUS GAUGES.

A COUPLE OF WEEKS WENT BY AND HE SAID HE HADN'T HAD A CHANCE TO LOOK FOR IT. HE SAID HE WOULD TRY AND LOOK FOR IT AND SO A COUPLE MORE WEEKS WENT BY AND HE SAID HE WOULD LOOK FOR IT AGAIN. A FEW DAYS LATER SOMEONE ELSE CALLED ME AND SAID IT WAS NO LONGER AVAILABLE. SO I CALLED ANOTHER PLUMBING COMPANY AND THEY CAME TO LOOK AT IT AND THE GUY HAD THE PART ON HIS TRUCK.

OVERALL THE COMPANY DID A GREAT JOB. THE REPAIRMAN WAS PROFESSIONAL, FRIENDLY, AND HELPFUL. ON THE DOWN SIDE, WE HAD TO WAIT SEVERAL WEEKS FOR OUR APPOINTMENT TIME. ON THE DAY OF THE APPOINTMENT, I CALLED WHEN NO ONE HAD SHOWED UP BY 4:00 PM AND WE WERE NOT EVEN ON THE SCHEDULE. HOWEVER, THE COMPANY IMMEDIATELY RECTIFIED THE SITUATION, AND HAD A REPAIRMAN AT THE HOUSE WITHIN AN HOUR.

THEIR PRICE WAS ABOUT $2,000 MORE THAN ANOTHER QUOTE I RECEIVED. WAY TOO HIGH OF A PRICE. I WENT WITH ANOTHER COMPANY.

WHEN WE LIVED IN BROAD RIPPLE WE EXPERIENCED GREAT SERVICE FROM THEM. WE MOVED THOUGH. NOW THAT WE LIVE IN CARMEL WE STILL CALL THEM FOR OUR HEATING AND AIR CONDITION NEEDS.

HE DID NOT SEEMED BOTHERED THAT I WAS ASKING HIM QUESTIONS AND EXPLAINED EVERYTHING TO ME.