Broad Ripple Service Experts

THEY CAME WHEN THEY SAID THEY WOULD AND CLEANED UP WELL. IT WAS JUST A POSITIVE EXPERIENCE.

THE PRICES WERE REASONABLE GIVEN THE PROBLEMS JEFF WAS FIXING. HE WAS CERTAINLY POLITE AND TRIED HARD TO WORK WITH ME.

NEW A/C BROKE DOWN WITHIN 2 DAYS DUE TO A FAULTY PART IN THE UNIT FROM MANUFACTURER. THEY REPLACED PART, BUT I WOULD HAVE PREFERRED NEW UNIT. THEY INSTALLED WATER HEATER. WHEN ASKED, THEY SAID THEY HAD TESTED THE SHUTOFF VALVE (BEHIND HEATER), NO LEAKS. WITHIN A FEW DAYS, THE PLUMBER USED THE SHUTOFF VALVE AND THERE WERE EXTENSIVE LEAKS AND SPRAYING WATER. THIS WAS NOT NOTICED UNTIL PLATFORM FOR WATER HEATER WAS SOAKED AND SAGGING AND THE WATER HEATER WAS SINKING INTO PLATFORM FLOOR. WATER HEATER PULLED LOOSE FROM GAS CONNECTION. THIS WAS DISCOVERED WHEN GAS WAS SMELLED. THEY FIXED THE VALVE AND REPAIRED THE PLATFORM ADEQUATELY. I HAVE LOST ALL CONFIDENCE IN THEM AND REGRET SIGNING MAINTENANCE AGREEMENT BEFORE PROBLEMS BEGAN.

THEIR TECHNICIANS ARE EXCELLENT (AND CONSCIENCE) BUT THEIR FRONT OFFICE IS HORRIBLE. THEY SEEM UNINFORMED AND DON'T FOLLOW THROUGH. THE TECHNICIAN WAS SENT TO THE WRONG LOCATION AND HE WAS LATE AS A RESULT. I LOST A LOT OF TIME.

THEY WERE ABLE TO WORK ME IN THE SAME MORNING I CALLED. THE PLUMBER THEY SENT TO MY HOUSE WAS VERY POLITE AND HELPFUL.

THE PLUMBER WAS VERY NICE AND ON TIME. HE EVEN HAD TO GO AND BUY A PART AT THE SERVICE STORE AND CAME BACK TO INSTALL.

WE WERE QUITE PLEASED WITH THE COMPANY AND HAVE CALLED THEM AGAIN FOR A LEAKING PIPE UNDER THE SINK. THE PLUMBER CAME WITHIN MINUTES AND FIXED THE LEAK FOR $25. WE WOULD RECOMMEND THEM AND WILL USE THEM AGAIN IN THE FUTURE AS NEEDED.

THE PLUMBER THEY SENT WAS A GOOD GUY AND HE TOOK HIS TIME AND WANTED TO DO A GOOD JOB. HE SEEMED TO TAKE PRIDE IN HIS WORK AND HIS PRICE WAS FAIR.

THEY ACTUALLY DID WHAT THEY CALL A DOUBLE DATE. IT'S WHERE YOU PAY ONE PRICE AND THEY DO THE SPRING AND FALL CHECK UPS.

ON TIME AND WORKED ME INTO A BUSY SCHEDULE, BECAUSE IT WAS AN EMERGENCY. ALL IN ALL, THEY DID A GOOD JOB, BUT I DO HAVE A FEW HOLES IN MY WALLS THAT WERE PROBABLY NOT NEEDED.

I HAVE USED THEM ON SEVERAL OCCASIONS. THEY ARE CONSISTENTLY KIND, PROFESSIONAL, DO GREAT WORK, AND GREAT CLEAN UP AFTER THE WORK

I ALSO FELT OVER CHARGED FOR A PROGRAMMABLE THERMOSTAT. THEY WERE ALSO HALF HOUR LATE IN SHOWING UP FOR MY JOB AND THEY SAID THERE WAS MISCOMMUNICATION ON THEIR PART.

WE WERE VERY HAPPY WITH THE QUOTE ON THE PHONE AND THEY CAME OUT THE NEXT DAY TO HELP US. HE WAS ON TIME AND THE COST WAS $175.00 AND WE GOT A $25.00 DISCOUNT FOR BEING AN ANGIE'S LIST MEMBER. WE WOULD DEFINITELY USE THEM AGAIN.

SERVICE WAS GOOD NOT GREAT. I WILL TRY A DIFFERENT COMPANY NEXT TIME DUE TO SOME PROBLEMS. I HAD TO MAKE TOO MANY PHONE CALLS AND BOTH THE A/C AND THE WATER HEATER REQUIRED ADDITIONAL VISITS DUE TO PROBLEMS. MOST EGREGIOUS WAS THE LACK OF PROMPT RESPONSE TO GAS LEAK FROM NEW WATER HEATER.

HE DOES NOT HANDLE ASBESTOS COVERED DUCTWORK. LEFT TO HOMEOWNER TO TAKE CARE OF FIRST.

MY OLD SHUT-OFF VALVE STARTED TO LEAK. VILLAGE PLUMBING CAME AND INSTALLED A NEW SHUT-OFF VALVE. THE $25 COUPON FROM ANGIES LIST CAME IN VERY HANDY.

MULTIPLE VISITS WERE REQUIRED TO REPAIR THE UNIT. THE FIRST VISIT CONSISTED OF ADDING FREON TO THE SYSTEM. CHARGED ONLY FOR THE FREON NOT THE SERVICE CALL, AS THEY HAD BEEN OUT IN MAY TO PERFORM YEARLY CHECK-UP FOR THE UNIT. UNFORTUNATELY, THIS DID NOT FIX THE PROBLEM. THE SECOND VISIT INVOLVED MORE DIAGNOSTIC TESTING. THE ISSUE WAS IDENTIFIED. NO CHARGE FOR THIS SERVICE CALL. HE THIRD VISIT, INSTALLED THE NEEDED PART. THE UNIT COOLED, BUT NOT TO SPECIFICATIONS. AN ADDITIONAL CONVERTER WAS NEEDED. THIS WAS ORDERED AND INSTALLED. WHILE MULTIPLE VISITS WERE NEEDED TO CORRECT THE PROBLEM, WORKING WITH THIS COMPANY WAS GREAT. THEIR PRICING IS FAIR AND THEY WORKED WITH US ON COST OF THE PARTS. IN THREE OF THE VISITS, NO SERVICE CALL WAS CHARGED. THE PARTS WERE OBTAINED AND INSTALLED IN A FEW DAYS. I DEFINITELY RECOMMEND THE COMPANY AND WILL CONTINUE TO USE THEM IN THE FUTURE.

I ESPECIALLY LIKE THE FACT THAT THE OWNER, HIMSELF, CAME TO THE HOUSE AND SUPERVISED HIS CREW TO MAKE SURE THE WORK WAS DONE CORRECTLY. THE CREW WAS VERY RESPECTFUL OF MY PROPERTY. I APPRECIATE THAT THEY RETURN ALL CALLS AND ADDRESS ALL OF THEIR CUSTOMERS' CONCERNS. THEY ARE EXTREMELY KNOWLEDGEABLE AND PROFESSIONAL!!

I HAVE USED THEM FOR YEARS AND WILL CONTINUE TO USE THEM. THEY ARE POLITE, CONSIDERATE AND THEY ARE QUICK. THEY ARE WONDERFUL AND EVERY PERSON WE HAVE DEALT WITH HAS BEEN EXTREMELY NICE.

THE SERVICE GUY WAS ON TIME AND VERY PROFESSIONAL. I ORIGINALLY CALLED BECAUSE THE AIR CONDITIONER WAS RUNNING, BUT THERE WAS NO AIR COMING OUT OF THE VENTS. HE REPLACED THE BLOWER IN THE SYSTEM. WHILE HE WAS HERE, I TOLD HIM WE WERE HAVING DIFFICULTY KEEPING OUR SECOND FLOOR COOL. HE SUGGESTED THAT I HAVE ONE OF THEIR SYSTEM DESIGN GUYS COME OUT TO SEE WHAT COULD BE DONE. THEY CAME THE NEXT DAY AND WERE EXTREMELY HELPFUL. HE SUGGESTED RUNNING THE FAN ALL THE TIME TO CIRCULATE THE AIR, CLOSING SEVERAL OF THE VENTS ON THE MAIN LEVEL AND REPLACING THE OLD THERMOSTAT. UPSTAIRS IS NOW NICE AND COOL!

STEVE WAS ON TIME AND VERY PROFESSIONAL. HE SOLVED THE PROBLEM THOUGH IT TOOK A SECOND CALL TO COMPLETELY FIX IT. I FELT COMFORTABLE ENOUGH WITH THEIR WORK THAT I INITIATED THE STEP OF SIGNING UP FOR A SERVICE CONTRACT ON MY UNIT.

NEAT & CLEAN JOB. PERSONNEL WAS WELL GROOMED AND POLITE. CLEANED UP EVERYTHING WHEN FINISHED. I RECOMMEND THEM.

THEY ARE GREAT!! I HAVE BEEN DOING BUSINESS WITH THEM FOR OVER TWENTY YEARS.

I CALLED AND THE MAN ASKED NOT MORE THAN THREE QUESTIONS-MODEL OF PUMP, TYPE OF PLUG, AND IF THERE WAS A HOLE. HE GAVE ME INSTRUCTIONS ON WHAT TO DO. THIS WORKED AND SAVED US BOTH A SERVICE CALL.

FIXED PROBLEM IMMEDIATELY. THEIR TECHNICIAN, RUSS GRAVES, WAS SO VERY NICE AND POLITE. USED THEIR $25.00 OFF ANGIE'S LIST COUPON TO REDUCE THE BILL. THAT MADE ME VERY HAPPY!