Broad Ripple Service Experts

USUAL, PROFESSIONAL TECHNICIAN WAS THERE.

THE SERVICEMAN, MIKE, ARRIVED 45 MINUTES AFTER I CALLED THE COMPANY. HE WAS PLEASANT AND EFFICIENT. HE FOUND THE PROBLEM AND FIXED IT IN A SHORT PERIOD OF TIME.

I ALMOST HAD TO TAKE A LOAN OUT TO PAY WHAT OTHER COMPANIES WANTED ME TO PAY. BUT BROAD RIPPLE FIXED THE PROBLEM.

THEY CAME BACK OUT AFTER THEIR SERVICE CHECKUP AND SAID THAT THEY HAD TO REPLACE A RUSTED DRIP PAN. THE ORIGINAL QUOTE WAS $1900, BUT AFTER TALKING TO THE MANAGER, HE LOWERED THE PRICE TO $1000. THE OTHER CONTRACTOR CHARGED ME ONLY $45 TO FIX THE PROBLEM. I WOULD NEVER USE THEM AGAIN.

WE WERE VERY PLEASED BY THE QUICK RESPONSE AND EXCELLENT SERVICE. STEPHEN WAS VERY CONSCIENTIOUS ABOUT KEEPING EVERYTHING IN OUR HOME CLEAN. HE WAS A GOOD COMMUNICATOR AND PROVIDED GOOD INFORMATION TO US; HE EXPLAINED OPTIONS CLEARLY.

ESTIMATOR ARRIVED LATE, BUT WAS VERY APOLOGETIC. THE PERSON I SPOKE WITH AT THE OFFICE SCHEDULED THE APPOINTMENT INCORRECTLY AND HE WAS NOT AWARE OF IT. IT DID NOT POSE A MAJOR PROBLEM FOR US, AND WAS JUST A MINOR ANNOYANCE. HE GAVE US AN ESTIMATE AND EXPLAINED THE PROCESS. WE RECIVED ANOTHER ESTIMATE THAT WAS NEARLY $300 LESS, SO DID NOT HAVE THEM DO THE WORK.

ON TIME, POLITE, VERY COMPETENT! INSTALL WAS FLAWLESS, BUT JASON WENT ABOVE AND BEYOND. HE RELAYED BACK TO ME IN-DEPTH DETAILS ON EXACTLY WHAT HE SAW, LIKE THE FACT THAT OUR OLD ATTIC FAN WAS FROZEN, LOCKED-UP AND WOULD NOT ROTATE/MOVE. HE WROTE DOWN THE PRESSURE HE GAUGED ON OUR OUTSIDE A/C UNIT, 495 POUNDS. WOW! HE CLEANED THE COILS AND IT WENT DOWN TO NORMAL, 250 POUNDS. IT MADE OUR A/C MUCH, MUCH COOLER. AND THIS WAS OUTSIDE THE FOCUS OF THE STOPPED ATTIC FAN. A PLEASURE TO DO BUSINESS WITH !

THE COMPANY WAS VERY RESPONSIVE AND THE SERVICE TECH WORKED QUICKLY.

SERVICE PERSON WAS POLITE, KNOWLEDGEABLE AND EFFICIENT. WE WOULD USE THIS COMPANY AGAIN.

THE WORKMEN WERE ALWAYS ON TIME, PROFESSIONAL AND ALWAYS TOLD ME UP FRONT WHAT THE REPAIR WAS GOING TO COST. THE WORKMANSHIP WAS EXCEPTIONAL.

I TRUST THEM AND THINK THEY HAVE DONE A VERY GOOD JOB FOR ME.

THEY DID A FINE JOB, MADE SURE THAT HIS SHOES WERE COVERED WHILE IN THE HOME.

WE HAVE USED THIS COMPANY FOR SEVERAL YEARS. WE HAVE A MAINTENANCE AGREEMENT WITH THEM TO HAVE OUR AIR CONDITIONER SERVICED IN THE SPRING, AND THE HEATER IN THE FALL. THE TECHNICIANS ARE ALWAYS VERY KNOWLEDGEABLE AND PROFESSIONAL. WE HIGHLY RECOMMEND THIS COMPANY.

THE SERVICE FROM BROAD RIPPLE HEATING AND COOLING WAS EXCELLENT. DURING THE QUOTE PROCESS, THEY TOOK ALL THE TIME WE WANTED TO ANSWER QUESTIONS AND SELECT THE CORRECT SYSTEM FOR OUR HOUSE. IT WAS SOMEWHAT MORE EXPENSIVE THAN SOME OF THE OTHER BRANDS THAT WE HAD LOOKED AT, BUT THE WARRANTY SEEMED TO BE MUCH BETTER THAN THE COMPETING BRANDS. THE SERVICE TECHS ARRIVED EXACTLY ON TIME TO INSTALL THE SYSTEM, AND THEY WERE VERY COMPETENT AND PROFESSIONAL. THEY WERE FRIENDLY AND CLEANED UP WELL WHEN THEY WERE FINISHED. THEY TOOK THE TIME TO ANSWER QUESTIONS, AND EXPLAINED AND DEMONSTRATED THE OPERATION OF THE SYSTEM AND CUSTOMER MAINTENANCE REQUIRED ON THE ELECTRONIC AIR CLEANER AND HUMIDIFIER. EVERYTHING WORKS GREAT, AND WE ARE VERY SATISFIED.

THE TECH WAS ON TIME, CORDIAL, AND DID THE JOB IN A TIMELY MANNER. I FELT THE PRICE WAS FAIR. MY ONLY COMPLAINT IS THAT THE TECH LEFT THE HOSE OUT, AND DID NOT REPLACE A WINDOW SCREEN.

SERVICE MAN WAS ON TIME AND POLITE. I FELT LIKE THE SERVICE CALL WAS A LITTLE EXPENSIVE, BUT WAS OK WITH THE ACTUAL SERVICE.

ALWAYS VERY GOOD SERVICE AND POLITE SERVICE PEOPLE.

MY OVERALL EXPERIENCE HAS BEEN VERY POSITIVE. PETE ZOOG IS VERY PROFESSIONAL AND KNOWLEDGEABLE. SCOTT, THE INSTALLER DID A VERY GOOD JOB.

MARK WAS MY PLUMBER, HE WAS WONDERFUL. A COURTEOUS, HELPFUL, AND VERY NICE GUY. IT WAS AN EXPENSIVE JOB, BUT I BELIEVE I GOT MY MONEY'S WORTH.

WE ARE PREFERRED CUSTOMERS, & WERE WARNED THAT OLD UNIT WAS ABOUT EXPIRED. THEY ARRIVED AND HAD DISCUSSION & ESTIMATE SAME DAY AS CALLED, & INSTALLED THE FOLLOWING DAY.

THEY CAME OUT ON THE COLDEST DAY OF THE YEAR. WE CALLED THEM BECAUSE OUR HEATER WOULD NOT START, THEY CAME OUT RIGHT AWAY. THE OWNER HIMSELF CAME AND THEN BROUGHT A CREW OUT AND INSTALLED A NEW HEATER WITHIN 36 HOURS. HE WAS GREAT. HE SAID HE CONSIDERED OUR SITUATION AN EMERGENCY AND TOOK CARE OF EVERYTHING VERY QUICKLY AND EFFICIENTLY. WE ARE USING THEM AGAIN TO WORK ON OUR AIR CONDITIONING.

THEY LEFT AFTER SERVICING MY AIR CONDITIONER. AFTER THEY LEFT, THE HOUSE NEVER, EVER COOLED DOWN AND THE AIR CONDITIONER WOULD NOT SHUT OFF. AFTER WAITING A WEEK FOR THE FIRST SERVICE CALL, YES, I REALIZE THIS IS A BUSY TIME, I CALLED THEM BACK AND THEY SAID I WOULD NEED TO WAIT 8 DAYS FOR A RETURN VISIT. I CALLED THEM BACK AGAIN AND SAID THIS WAS UNACCEPTABLE. THEY SAID THEY COULD HAVE SOMEBODY HERE IN 4 DAYS. WHENEVER THEY RETURNED, THE COMPRESSOR WAS LOCKED UP AND THEY SAID I WOULD NEED THE COOLING SYSTEM REPLACED. THEY SENT A SALESMAN THE NEXT DAY. I WANTED THE OUTSIDE UNIT MOVED TO THE OTHER END OF THE HOUSE. THEY SAID, "SURE NO PROBLEM." THEIR ESTIMATE WAS THE HIGHEST ONE I RECEIVED. I FOUND OUT LATER MOVING THE UNIT TO THE OTHER END OF THE HOUSE WOULD BE A BIG PROBLEM, BUT THE FRONT WOULD BE THE BEST SOLUTION.

DAVID WAS THE TECHNICIAN WHO CAME AND DID AN EXCELLENT JOB. HE CALLED TO SAY HE WAS ON HIS WAY. WHEN HE ARRIVED HE WENT TO WORK REFILLING OUR REFRIGERANT, WITHOUT TRYING TO SELL US AN ENTIRE NEW SYSTEM. THE PRICE WAS REASONABLE, THE TECHNICIAN WAS FRIENDLY AND WE WERE COMPLETELY SATISFIED.

I HAD BROAD RIPPLE GIVE ME AN ESTIMATE BASED ON THE POSITIVE REPORTS I'VE READ. THE SALESMAN (LARRY) WAS PUNCTUAL IN ARRIVING AND VERY NICE TO DEAL WITH. I FELT HE GAVE ME HONEST ANSWERS TO ALL MY QUESTIONS. BASED ON PRICE ALONE I DECIDED TO USE ANOTHER COMPANY, BUT I WILL DEFINITELY CONSIDER THIS COMPANY FOR FUTURE WORK. I CAN TELL THEY ARE VERY GOOD AND TAKE CUSTOMER SATISFACTION SERIOUSLY.

I CALLED AND ASKED ABOUT PRICING, THEY SAID IT WOULD BE $20/LB, THAT'S IT, I AGREED. I ASKED WHEN I COULD GET SOMEONE TO COME OUT AND RECHARGE MY A/C AND PERFORM AN ANNUAL MAINTENANCE CHECK, I WAS TOLD SATURDAY BETWEEN 8 A.M. AND NOON (5 DAYS OUT). I DIDN'T CONSIDER IT AN EMERGENCY, SO I DIDN'T HAGGLE TO GET AN EARLIER SERVICE DATE. 1.) THE TECH SHOWED UP 4 HOURS LATE, (4:00 P.M.) FORCING ME TO CANCEL ALL OF MY SATURDAY PLANS. 2.) I WAS INFORMED THAT TECHNICIAN ARE NOT ALLOWED TO DO MAINTENANCE CHECKS ON SATURDAY, SO I WAS DELIBERATELY DUPED BY THE CALL CENTER. 3.) I WAS INFORMED THAT THE FREON COST WAS $20/LB... IF I WANT IT SITTING ON MY PORCH. IF I ACTUALLY WANT IT IN THE A/C UNIT THAT'S ANOTHER $20/LB. I ALSO WAS NOT INFORMED OF THE TRIP CHARGE OF $80 (DISCOUNTED TO $70 THANKS TO THE ANGIE'S LIST COUPON) ADD TAX AND MY EXPECTED COST TRIPLED FROM $60 TO $184. I FEEL LIKE I ORDERED A HAMBURGER FOR $3 OFF THE MENU, WAS CHARGED ANOTHER $3 FOR COOKING AND $6 FOR SERVING IT. TOTAL $12