Broad Ripple Service Experts

ARRIVED ON TIME. THE PLUMBER WAS EFFICIENT AND CONSIDERATE. I DID NOT COMPARE PUMP PRICES. I HAVE USED VILLAGE PLUMBING IN THE PAST AND HAVE BEEN SATISFIED WITH THE WORK. BECAUSE OF GAS PRICES THERE IS A SURCHARGE ADDED TO THE TRIP CHARGE.

REP DID NOT CONTACT ME WHILE HE WAS WORKING ON THE UNIT, EVEN THOUGH PHONE NUMBER WAS AVAILABLE. ALL HE DID WAS LIGHT THE PILOT, LOOK OVER THE UNIT, AND LEAVE. FINALLY GOT HIM TO CONTACT ME THE NEXT DAY, AT WHICH POINT HE GAVE ME INFORMATION THAT MADE ME DECIDE TO REPLACE THE FURNACE. HOWEVER, I WILL NOT BE USING THEM.

THEY FIXED MY TOILET. AVERAGE PRICE.

THE SERVICE TECHNICIAN WAS VERY PROFESSIONAL. THE COMPANY CALLED AHEAD AND HE SHOWED UP ON TIME. HE WAS POLITE AND FRIENDLY. HE PUT ON THOSE LITTLE PAPER BOOTIES TO PROTECT THE FLOORS IN MY HOUSE. HE DID AN EXCELLENT JOB IN EXPLAINING WHAT OUR HEAT PUMP NEEDED AND WHY. HE WAS ALSO VERY THOROUGH IN EXPLAINING WHAT WAS THE MOST COST EFFECTIVE IN MAINTAINING OUR HEAT PUMP. THE TECHNICIAN WAS VERY KNOWLEDGEABLE AND A GOOD COMMUNICATOR.

WE ARE REPLACING SUBFLOORING, DUE TO A LEAKY TOILET, AND NICKED A PIPE. IT WAS IN THE CEILING OF ONE OF OUR BATHROOMS. I FELT THE PRICE WAS A LITTLE HIGH. THE INFORMATION SAID THEY CHARGED BY THE HOUR, BUT IT'S MY FAULT FOR NOT CHECKING WHEN I CALLED. IT WAS OBVIOUS WHERE THE LEAK WAS. WE HAD DRYWALL ALREADY CUT OUT AND A LADDER ALREADY AVAILABLE. ACTUAL WORK TIME WAS AROUND 30 MINUTES. THE PRICE INCLUDES THE $25 ANGIE'S LIST DISCOUNT. I WAS OTHERWISE HAPPY. THE PLUMBER WAS FRIENDLY AND HELPFUL. I WOULD PROBABLY NOT HIRE AGAIN FOR A SMALL JOB BECAUSE OF THE WAY THEY PRICE.

I WOULD LIKE TO HIGHLY RECOMMEND DAVID WARD, A SALESMAN AT BRHAC. HE HAS HELPED US EVERY STEP OF THE WAY IN EVALUATING VARIOUS SOLUTIONS, AND FINDING THE ONE THAT FIT OUR NEEDS AND BUDGET. I FEEL HE WORKED PARTICULARLY HARD AT KEEPING THE COSTS DOWN, SINCE OTHER QUOTES WERE MUCH HIGHER. I WOULD RECOMMEND HIM AND BRHAC.

GEORGE WAS OUR SERVICE TECH. BECAUSE MY HOUSE HAS AN IN-LAW SUITE, I HAVE TWO FURNACES AND TWO AIR CONDITIONERS. ABOVE PRICE IS FOR THEIR ''DOUBLE-DATE''...FURNACE SERVICE THIS FALL, AIR CONDITIONING SERVICE NEXT SPRING, AND FURNACE SERVICE NEXT FALL FOR ALL FOUR UNITS. I THOUGHT IT WAS VERY REASONABLY PRICED. THE SERVICE TECH WAS LATE, BUT CALLED TO LET US KNOW WHICH I VERY MUCH APPRECIATED. HE ALSO INFORMED US THAT WE HAD BEEN QUOTED THE WRONG PRICE ($330) AND ONLY CHARGED US $310. THOUGHT HE WAS VERY NICE, HONEST, AND FAIR. I ALSO APPRECIATED THAT I COULD SCHEDULED AN APPOINTMENT WITHIN A WEEK. WONDERFUL JOB!

HALF AN HOUR LATE TO SCHEDULED APPOINTMENT. WERE CLEAN AND HOPEFULLY DID A GOOD JOB SERVICING FURNACE.

PROMPT POLITE AND THOROUGH AND VERY HELPFUL.

CAME IN AND GAVE AN ESTIMATE AND LATER THAT WEEK DID THE JOB. THEY HAD TO MAKE AN ADDITIONAL SERVICE CHARGE BECAUSE LOCATION WASN'T IN EXACT LOCATION AND THEY DID CHARGE ME FOR IT - THANKS!

WE WERE AFRAID WE WOULD NEED A NEW WATER HEATER, BUT THEY FIXED IT INSTEAD.

THEY RETURNED MY CALL PROMPTLY, DIAGNOSED THE POSSIBLE PROBLEM OVER THE PHONE. (A 9 YEAR OLD ELECTRIC HEATER). RECOMMENDED A NEW WATER HEATER BASED ON AGE & DESCRIBED CONDITION. INSTALLED A NEW WATER HEATER THE SAME DAY. POLITE, EFFICIENT, CONSIDERATE OF PETS.

KEVIN WAS PROMPT AND COURTEOUS, HELPFUL AND ADVISED THAT I SHOULD NOT PUSH THE RED RESTART BUTTON MORE THAN ONCE BECAUSE I COULD HAVE BLOWN UP THE HOUSE IF A SPARK HAD CAUGHT ALL THE OIL I WAS LETTING INTO THE CHAMBER. I EITHER DIDN'T KNOW THAT OR HAD FORGOTTEN. I WAS PLEASED THAT THE COST WAS NO MORE THAN IT WAS, EVEN WITHOUT A MAINTENANCE AGREEMENT WITH THE COMPANY.

WE ARE ON THE MAINTENANCE PLAN WHICH IS VERY GOOD. THEY CHECK THE HEATING AND A/C EACH SEASON.

WORKERS ARRIVED AS SCHEDULED, SPENT ALL DAY INSTALLING NEW FURNACE. WORK PERFORMED WAS HIGH QUALITY.

PRICE WAS FOR A FURNACE FILTER. SERVICE CALL WAS INCLUDED IN EARLIER CONTRACT.

LEROY, WHO PROVIDED THE ESTIMATE, WAS VERY WILLING TO WORK WITH ME AND ANSWER MY QUESTIONS. NO PRESSURE. INSTALLATION WAS ON THE SCHEDULE WE AGREED TO. I ESPECIALLY LIKED THAT THEIR PRODUCTION MANAGER DID A FOLLOW-UP INSPECTION AND FOUND A FEW (MOSTLY COSMETIC) THINGS TO FIX; THIS WAS DONE WITHIN TWO WEEKS. I HAVE USED SERVICE EXPERTS FOR ROUTINE MAINTENANCE FOR YEARS AND FOUND THEM TO BE COURTEOUS AND PROFESSIONAL.

SINCE INSTALLATION, HAD A PROBLEM WITH HEATING BUT THEY CAME OUT THE NEXT DAY AND FIXED IT IMMEDIATELY. I HIGHLY RECOMMEND THEM. THE INSTALLATION GUYS WERE VERY PROFESSIONAL AND TALKED ABOUT THE SYSTEM IN TERMS THAT I COULD UNDERSTAND.

ANDY IS THE MAN. DID A GREAT JOB, WAS QUICK AND EFFICIENT, AND LEFT NO MESS WHATSOEVER. WE'RE VERY HAPPY WITH VILLAGE AND WILL DEFINITELY USE THEM AGAIN IN THE FUTURE. EXCELLENT CUSTOMER SERVICE, TOO.

I DID NOT REALIZE THAT THE HUMIDIFIER WAS NOT CONNECTED. SERVICE EXPERTS SUPPOSEDLY SERVICED THE NEW EQUIPMENT THREE TIMES AFTER IT WAS INSTALLED. EACH TIME THE SAME TECH WAS SENT TO MY HOME. HE WAS RUDE ON THE SECOND OCCASION. HE STATED THAT HE DID NOT KNOW WHY HE WAS THERE TO CHECK ON SUCH A NEW UNIT. HE WAS PRESENT APPROXIMATELY 35 TO 40 MINUTES. I ASKED HIM ON THE SECOND OCCASION TO CHECK THE HUMIDIFIER CAREFULLY AS MY DAUGHTER WAS HAVING NOSEBLEEDS AND THAT THE HOUSE SEEMED TOO DRY IN THE WINTER DESPITE THE SETTING ON THE HUMIDIFIER. HE STATED THAT EVERYTHING WAS JUST FINE. SIX MONTHS LATER I HAD APPEL H/C DO THE SIX MONTH MAINTENANCE, THEIR TECH IMMEDIATELY NOTED THAT THE HUMIDIFIER WAS NOT CONNECTED. THE WIRES WERE LYING IN THE CRAWLSPACE AND THERE WAS NO DRAIN PIPE PRESENT. I CALLED SERVICE EXPERTS AND HAD THE TECH FROM APPEL SPEAK TO THEM. WE MADE AN APPOINTMENT TO HAVE A TECH COME OUT TO HOOK UP THE HUMIDIFIER. NO ONE SHOWED UP AND NO ONE CALLED ME BACK WHEN I CAL

THE PLUMBER SHOWED UP ON TIME AND COMPLETED THE WORK IN A TIMELY MANNER. LATER THAT WEEK, A SECOND PLUMBING COMPANY WAS AT THE HOUSE TO ASSIST WITH MOVING A REFRIGERATOR SO THAT THE HARDWOOD FLOOR COULD BE DRIED. THE SECOND PLUMBER STATED THAT HE WOULD HAVE TAKEN THE TIME, AND DID, TO DISCUSS INSTALLING A DRAIN UNDER THE WATER HEATER SO THAT IF IT LEAKED AGAIN SOME WATER DAMAGE COULD BE AVOIDED. I WISH THAT THE PLUMBER FROM VILLAGE PLUMBING WOULD HAVE EXPLAINED THIS OPTION TO ME.

THE REP REALLY WASN'T TOO EXCITED ABOUT INSTALLING THE SINK. HE TOLD ME IT WOULD BE VERY EXPENSIVE, BUT I SAID I WAS WILLING TO PAY THE COST ($268). HE PUT IT IN, BUT I DIDN'T FEEL HE WAS VERY HAPPY ABOUT IT. REGARDLESS, IT LOOKS TO ME LIKE HE DID A GREAT JOB. $85 TO FIX THE PIPE SEEMED A BIT MUCH TO ME SINCE IT TOOK ABOUT 5 MINUTES. ADD THE SERVICE CALL CHARGE, FUEL SURCHARGE AND $10 IN PARTS, AND $433 IS A PRETTY HEFTY BILL FOR A LITTLE OVER 2 HOURS OF WORK. THEY WERE VERY PROMPT IN THEIR SERVICE AND OFFERED TO COME OUT THE SAME DAY I CALLED. SO WHETHER I WOULD HIRE THEM AGAIN IN THE FUTURE WOULD DEPEND ON THE URGENCY OF THE WORK. I MIGHT TRY SOMEONE ELSE FIRST.

IT TOOK 2 TRIPS BECAUSE THE WORK THEY DID THE FIRST TIME DIDN'T ELIMINATE THE PROBLEM, BUT WE WERE ONLY CHARGED FOR THE SERVICE CALL ONCE. ONLY PAID FOR ADDT'L LABOR ON SECOND TRIP. I DON'T BELIEVE IT WAS COMPLETELY THEIR FAULT THAT WHAT THEY DID THE FIRST TIME DIDN'T WORK. ADMITTEDLY, THEY WERE TRYING TO REPAIR THE POOR WORK OF SOMEONE ELSE. $350 IS THE APPROXIMATE TOTAL FOR BOTH TRIPS.

WE HAVE A MAINTENANCE CONTRACT WITH THEM. WE HAVE BEEN DEALING WITH THEM FOR ABOUT 30 YEARS.

THEY CAME OUT THE SAME DAY, WHICH IS WHY I HIRED THEM, BUT THEY DIDN'T LISTEN TO ME AND HAD TO CALL ANOTHER COMPANY WITH THE RIGHT EQUIPMENT TO COME. I WOULD NOT HIRE THEM AGAIN.